Trusted Agent profile
★★★★★
550 reviews across 2 offices and 2 platforms
Bovis Homes Cotswolds has two offices, in Twigworth and Cheltenham. Together they have 550 reviews on two platforms, rated 2.5 out of 5 overall.
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Bovis Homes Cotswolds's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLoved Dan's courtesy
Loved Dan's courtesy . We were late for the appointment, yet you accommodated us Dan. Very grateful. Thank you. Hopefully things move on the right direction.
Hi Rakesh Botadkar Saiman Bobbypins, We're so glad we could accommodate you and appreciate your kind words. We hope everything progresses well! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWent on spec to view houses
Went on spec to view houses. Very professional service.
Hi Mrs Joanna Millinchip, We are glad you had a professional experience with us. Thank you for your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotPassing visit.
Although we were just passing by the site we called in without an appointment and were given very useful information about the site, the types of dwelling and we were also able view a show house and get an idea of the quality of finish. Very knowledgeable member of the sales team dealt we our enquiry.
Hi Robert, We're so pleased you received useful information and could view a show home during your spontaneous visit. It's wonderful to hear our sales team member was knowledgeable and helpful. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe marketing team was excellent and…
The marketing team was excellent and customer focused. Made the whole process simpler than expected and the final home was delivered as promised meeting expected standards.
Hi Joseph, We are so glad our marketing team made your home-buying journey simpler and that your new home met your expectations. Thank you for your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent correspondence and assistance…
Excellent correspondence and assistance to date from the agents at Buckley Place. Very professional thank you.
Hi D Jones, We are so glad our agents provided excellent, professional assistance. Thank you for your kind words. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotEasy to deal with once the deal was…
Easy to deal with once the deal was negotiated. Prompt responses
Hi George, We're happy to hear we made things easy and responded promptly. Thank you for your feedback! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotSwamped with junk mail about this dodgy…
Swamped with junk mail about this dodgy company...no way of blocking or unsubscribing.. I never subscribed to this company in the first place.
Hi Martin, We’re really sorry to hear about your experience and understand how frustrating unwanted emails can be. We want to reassure you that we do not send communications without consent, and we take concerns like this seriously. Every email we send includes an unsubscribe link at the bottom, which allows you to opt out quickly and easily from any future correspondence. We have also requested further information and will investigate this on our end to understand how your details may have been added and review this fully. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotAbysmal, lazy landscaping and lack of care once the sale is done.
We have been living in our home for 2 years now and are still awaiting snagging work to be done that has been outstanding since we moved in along with some areas that have come to light since.
Hi Ro, Thank you for taking the time to share your feedback. We are sorry to hear that your experience since moving into your home has not fully met your expectations, particularly in relation to the outstanding snagging items and the condition of the wider estate. We appreciate how important it is for both individual homes and communal areas to be completed and maintained to a high standard. Your comments regarding landscaping, pathways, and the condition of planted areas are noted, and we recognise the impact this can have on the overall appearance and enjoyment of the development. The delivery and adoption of communal landscaping can involve multiple stages and coordination with external parties, and while this can sometimes result in delays, we understand that this does not lessen the frustration caused. We would reassure you that these matters remain under review, and we are working with the relevant teams and contractors to address areas where improvements are required. In relation to your individual snagging items, we are continuing to monitor outstanding works and progress them where possible. We appreciate that this process has taken longer than anticipated and apologise for any inconvenience this has caused. We also note your comments regarding communication around maintenance responsibilities and service areas. Clear and accurate information is important, and your feedback will help inform how we communicate these details more effectively going forward. We are committed to improving the overall experience for residents and appreciate you bringing these concerns to our attention. kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat Customer Service - Colin - Littleport
My partner and i visited the Littleport site to view one of the show homes. Colin provided great customer service throughout. He was polite and very helpful and even provided us with additional questions to discuss with the sales team at the branch we would like to purchase from.
Hi Lucy, We're so glad to hear you had such a positive experience at our Littleport site. It's wonderful to know our team was helpful and provided excellent service. Thank you for your kind feedback! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotIncredibly stressful and upsetting experience
Incredibly stressful and upsetting experience would never buy from Bovis again. We relied on clear assurances given during the sales process about the nature of the development and neighbouring properties, which heavily influenced our decision to buy our home. After completion we discovered things were not as we had understood. What has been most upsetting is how dismissed we have felt throughout the process. Bovis have repeatedly relied on contractual wording and the position that communities can change over time, rather than properly address the fact that specific verbal assurances were given during the sales process which influenced our decision to buy. Despite neighbours also reporting that they were given similar assurances during their own sales process, the situation has effectively come down to Bovis' word against ours. This has been incredibly upsetting and has left us feeling as though we are being accused of either lying or misremembering what we were clearly told. Overall a deeply upsetting and stressful experience. If you are buying from Bovis make sure absolutely everything discussed during the sales process is confirmed in writing.
Hi E S, We’re sorry to hear that you feel this way following your purchase and the outcome you’ve described. We aim to provide clear and accurate information throughout the sales process, and all details relating to a purchase are set out within the formal documentation. As developments can evolve over time, we do rely on these contractual documents as the definitive record of what has been agreed. That said, we recognise your concerns around the assurances you believe were given and understand why this has been frustrating. We have requested further information and will review this internally to ensure our processes and communications remain consistent and appropriate. Thank you for your feedback. Kind regards, Kobi Bovis Homes
5/5
TrustpilotGreat customer service
Lisa, who showed us around the show homes, was friendly and very informative. Follow up after our appointment was swift and provided all the details we needed.
Hi Stuart, We're so pleased to hear our team member was friendly and informative during your visit. We appreciate you highlighting the swift follow-up. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotNice property in a very desirable…
Nice property in a very desirable locality.
Hi Ratnabali, We're glad you enjoyed your experience. We appreciate your feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe sales personnel were fantastic
The sales personnel were fantastic, friendly and helpful.
Hi Mr Peter Caborn, We are so pleased our sales team provided such a positive experience for you. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotDan was excellent
From start to finish in our house buying journey, Dan at the Elgar Park Sales Office was brilliant. Dan has great attention to detail and gave us all of the information we required to be confident in our decisions. All of our queries were responded to promptly and any issues resolved with minimal inconvenience. Dan was friendly, personable and easy to work with during the entire process.
Hi Josh, We are so pleased to hear about your positive experience during your home-buying journey. It's wonderful to know our team provided excellent attention to detail, promptly answered your queries, and made the process smooth. We appreciate you sharing your recommendation. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotBovis/Sage Shared-Ownership purchasing experience The Hedgerows Matford Brook Exeter
My son is in the final stages of getting his Bovis/Sage shared-ownership home in The Hedgerows, Matford Brook Exeter. The sales team, initially Sophie then Amber Luxton, have done a GREAT job so far- always responsive, friendly, very competent and helpful. Amber has given him/us support and clarity throughout what could have been an overwhelming process. It’s so exciting for him to be so close to getting his own home- not something he imagined being able to do without this shared-ownership scheme. We’re sorry Amber has had to move to another Bovis site this week and will miss sharing the joy of him getting the keys on completion…..
Hi Char Smith, We are so happy to hear about your son's positive experience with our team and the shared-ownership scheme. It's wonderful that we could help make his homeownership dream a reality. We appreciate you sharing your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotOutstanding experience 🌟
We honestly couldn’t have asked for a better experience during our house buying process. From start to finish, Amber Luxton was absolutely incredible professional, supportive, knowledgeable, and always there to answer any questions we had along the way.
Hi Natasha, We're so pleased to hear that your home-buying journey was such a positive experience. It's wonderful to know that our team's support and dedication made a significant difference. Thank you for your kind words; we truly appreciate them. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotDavid Howard our Sales Consultant at…
David Howard our Sales Consultant at Coggeshall Mill made our customer experience, one that was impressive from the start. Explaining everything really well and keeping us informed along the way. David was very knowledgeable and pleasant to discuss any questions or concerns we had. David has made the whole process so far easy and smooth.
Hi CHICKALOO, We're so pleased to hear that your experience was impressive from the start. It's wonderful that everything was explained well and kept you informed. We appreciate you highlighting the knowledgeable and pleasant assistance you received, making the process smooth. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat experience
From the very beginning of the experience viewing and then committing to buy a Shared ownership home, Bovis stood out against the other options in the area i was searching.
Hi Peter, We are so pleased to hear about your positive experience with us, especially the dedicated support you received. It is wonderful to know our team made such a difference. We appreciate your valuable feedback regarding the handover process and will certainly take it into consideration for future improvements. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBuying a first home through bovis
Buying a first home through bovis, is by far the worst thing we are doing as a family. 19months of push backs and still not in our home. They are bone idle builders that do not know if homes have been certified to live in. Never again would I use this sorry excuse of a company
Hi James, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating and disappointing it must be to face ongoing delays, particularly when purchasing your first home. We appreciate that the length of time taken and the repeated changes to your anticipated move-in date have caused significant inconvenience for you and your family. While construction timelines can sometimes be affected by a range of factors, we recognise the impact this has had and regret that your journey has not been a smoother one. We would also like to reassure you that all homes are subject to the appropriate certification and checks prior to legal completion, in line with regulatory requirements. However, we understand that the experience leading up to this point is just as important, and your comments will be shared with the relevant teams to review both communication and delivery processes. We are committed to supporting you through to completion of your home and improving the experience for all customers moving forward. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotDo not buy with bovis/vistry
Bad after sales customer service. A year in and I’m still fighting to get the repairs done I need doing. After raising concerns of the flooring upstairs where they had cut holes they fobbed me off and a short time later my foot went through those holes. My en-suite shower was taken out and put back in 5 times, two weeks without an operational shower and they also put tiles on that were a different colour and tried to tell me I was seeing things. The roof has had to be repaired. I say this very loosely as it’s been bodged. My back garden floods and I’m awaiting the work to be completed. The kitchen sink keeps going rusty and it has been replaced twice. Everything they use in the houses are cheapest of the cheap. Managers and site managers treat you like you know nothing, then they give you a bit of hope by having someone else get involved before then treating you exactly the same. I have had to submit a claim to NHBC and also raise a complaint with the new homes ombudsman. Hate to say it as the area is lovely, but do not buy with bovis/vistry.
Hi Lance, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration caused by the issues you have outlined. We fully recognise how disruptive ongoing repairs and unresolved defects can be, particularly when they affect key areas of your home such as flooring, roofing, and bathroom facilities. We appreciate your concerns regarding the time taken to address these matters and the inconvenience caused by repeat visits and remedial works. This is not the level of service we aim to provide, and we regret the impact this has had on your day-to-day living. Your comments regarding communication and your interactions with members of the team are also noted. Clear, respectful, and supportive communication is something we expect at all times, and we are sorry if this has not been your experience. We understand that you have escalated your concerns through external channels, and we will continue to engage with these processes as required. In the meantime, your feedback has been shared internally to ensure that the issues raised are reviewed and that any necessary improvements to both workmanship and customer care are identified. We are committed to working towards resolving outstanding matters and improving the overall experience for our customers. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe sales office have been exceptional…
The sales office have been exceptional in their level of service and attention - Jo Karen and Carol have been so helpful in my securing my new home - they have always kept me updated and informed since i first expressed interest. Totally wonderful ladies !
Hi Corin, We're happy to hear about the exceptional service and attention you received. We appreciate you highlighting how helpful the team was in securing your new home and keeping you updated. Kind Regards, Kobi Bovis Homes
5/5
Trustpilotstaff are helpful
Rating only, no written review.
Hi Peijie, Thank you for taking the time to leave us a review. We are glad to hear that you found our staff helpful! Kind Regards Kobi Bovis Homes
5/5
GoogleRating only, no written review.
5/5
TrustpilotGreat experience with Haldon Reach
Matt, Jake, Karrie and David provided us with excellent service purchasing a new house on the Haldon Reach development. We have used 3 other new build companies in the past but our experience with Bovis has been great all along the way from first visit right through to the site manager James who nothing is too much trouble for. Highly recommend and thank you all.
Hi Toby, We're happy to hear that your experience purchasing your new house was great. We appreciate your positive feedback regarding the team's service and the site manager's support. Thank you. Kind Regards, Kobi Bovis Homes
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Twigworth has the most, with 525 reviews rated 2.4 out of 5, followed by Cheltenham with 513.
The two Bovis Homes Cotswolds offices, by town:
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