Trusted Agent profile

Bothams reviews in Chesterfield

4.1

★★★★★ Great

142 reviews across 2 offices and 2 platforms

Bothams has two offices, all in Chesterfield. Together they have 142 reviews on two platforms, rated 4.1 out of 5 overall.

Google logo

4.1 / 5

134

Reviews on Google

All 2 offices

Trustpilot logo

8

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Our offices

Bothams's two offices, most reviewed first. Each has its own page.

Latest reviews from every Bothams office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Glenn · 22 June 2020 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Glenn, Thank you so much for taking the time to review our service, please do not hesitate to contact us if we can be of any further assistance.

5/5

Google

Excellent service.

John · 22 June 2020 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear John, Thank you so much for taking the time to write a review of our service which is very much appreciated, it is always a pleasure to receive a positive review. Please do not hesitate to contact us if we can be of any further assistance.

2/5

Google

Terrible customer service, obviously the wotk comes far too eadily. If I was a landlord or a tenant I would steer well clear.NegativeProfessionalism, Value

Helen · 22 June 2020 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Helen, Thank you for your review and comments - we always welcome and appreciate all feedback to ensure we provide the best service to our clients and customers. We are very sorry to hear that you were disappointed with the service you received, however having looked through our database of clients we have not been able to identify you as a tenant, landlord or as and interested party under the name from which your review was posted. We would of course be happy to discuss this matter further, and would therefore be obliged if you could provide up-to-date contact details via email to barbara.wellington@bothams.co.uk so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.

1/5

Google

awful

David · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Mr Thompson, Thank you for your review and comments - we always welcome and appreciate all feedback to ensure we provide the best service to our clients. We are therefore sorry and disappointed to receive your critical review. Having searched through our database we could not find details of your name on the tenancy agreement of any of the properties we manage or have managed - of course your name may appear differently on the agreement, the tenancy may be in a different name or it may be a property we have let on a ‘let only’ basis rather than a property we manage. We have also checked our database in terms of properties we have for sale, and also for professional valuations and services we offer, and have not been able to find details of any contact we have had with you. We would of course be happy to discuss this matter further, and would therefore be obliged if you could provide up-to-date contact details via email to barbara.wellington@bothams.co.uk so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.

1/5

Google

Terrible experience. Never again

Rose · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Ms Ellison, Thank you for your review and comments - we always welcome and appreciate all feedback to ensure we provide the best service to our clients. We are therefore sorry and disappointed to receive your critical review. Having looked through our database we could not find details of your name on the tenancy agreement of any of the properties we manage or have managed - of course your name may appear differently on the agreement, the tenancy may be in a different name or it may be a property we have let on a ‘let only’ basis rather than a property we manage. We have also checked our database in terms of properties we have for sale, and also for professional valuations and services we offer, and have not been able to find details of any contact we have had with you. We would of course be happy to discuss this matter further, and would therefore be obliged if you could provide up-to-date contact details via email to barbara.wellington@bothams.co.uk so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.

5/5

Google

Was very pleased with the service can't thank belinda and lorreta enough through a difficult sale but it went to plan in the end

Justin · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Justin, Thank you for taking the time to write a review of our service, and of course for your kind comments, I will be sure to pass this on to Belinda and Loretta. We were only too pleased to help with your sale, and always strive to offer the best service we can. Please do not hesitate to contact us if we can be of any assistance in the future.

1/5

Google

Put an offer in for a house, was refused & the property was sold of £15000 less than my offer... dont quite understand this one

Stephanie · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Ms Higgins, Thank you for your review and comments - we always welcome and appreciate all feedback to ensure we provide the best service to our clients. We are therefore sorry and disappointed to receive your critical review. However we 'don't quite understand this one' either, as having checked our records we have not been able to identify details of such a formal offer put forward in your name. With regards to offer I can confirm that we pass on all offers received to our clients for their consideration, and whilst we can advise on the offer in terms of the level of offer, the position of the proposed purchaser and on any conditions to the offer, the decision ultimately rests with our client as the owner of the property as to whether they accept or reject an offer. We would of course be happy to discuss this matter further, and would therefore be obliged if you could provide up-to-date contact details via email to barbara.wellington@bothams.co.uk so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.

1/5

Google

Put offer in on a property and never responded. Poor service. Have spoke with other people and they have been treated the same way

Simon · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Mr Varmentie, Thank you for your review and comments - we always welcome and appreciate all feedback to ensure we provide the best service to our clients. We are therefore sorry and disappointed to receive your critical review. Despite having undertaken an extensive check of our database records, we have not been able to identify details of any formal or informal offer put forward in your name. With regards to offers I can confirm that we pass on all offers received to our clients for their consideration, and whilst we can advise on the offer in terms of the level of offer, the position of the proposed purchaser and on any conditions to the offer, the decision ultimately rests with our client as the owner of the property as to whether they accept or reject an offer. We would of course be happy to discuss this matter further, and would therefore be obliged if you could provide up-to-date contact details via email to barbara.wellington@bothams.co.uk so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.

5/5

Google

Really good customer service everything they promised has been delivered. Did not present any problems at all only solutions. The whole process has been quick and easy very helpful staff. Quick procedure in getting us checked out and approved only took 1 working day. Quality

Daniel · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Daniel, Thank you so much for taking the time to write a review of our service, and of course for your kind comments, I will be sure to pass this on to the lettings team. We were only too pleased to help with your tenancy, and always strive to offer the best service we can. Please do not hesitate to contact us if we can be of any further assistance in the future.

1/5

Google

Very poor customer service. First Time when I called the agency to arrange the viewing of a house that I've seen advertised on their website, they told me that the house is only going to be available from the 7th of Feb and will let me know when they can book me in but nobody got back to me at all. Called them again in few days and finally got a date booked on the 9th of Feb to view the house after telling them I'm really interested in the property. Strange enough they kept repeating and saying that it will only be available from the 7th of Feb and nothing can be done until then. Got a message today 5th of Feb, that the house has been taken and someone input a deposit for it??? Really guys? I've been told repeatedly that nothing can be done until the 7th of Feb and couldn't see the property earlier and now someone took it even though I've been told there is nothing that could be done until the 7th? Really bad communication with your customers and giving wrong information for no reason. Not sure if I will use this agency again as it left me really disappointed and felt really discriminated in this overall situation.

Evelina · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Ms Jakimova, Thank you for your review and comments - we always welcome and appreciate all feedback to ensure we provide the best service to our clients. We are therefore sorry and disappointed to receive your critical review, though we can fully appreciate your disappointment in the circumstances. We are also sorry that we did not get a chance to explain the circumstances fully when we left you a voicemail message cancelling your viewing appointment and informing you that the property had been let. To fully explain the circumstances I can confirm the information you were provided with was correct, the property was not available to view until the 7th of February, and no viewing appointments had been booked in prior to this. The first viewings were due to take place on the 7th of February as you had been informed, however in the meantime we were contact by a family who had unfortunately had to leave their current property due to fire damage which meant they could no longer reside there. The property was close to their existing property, and was therefore ideal for them to be able to move into at short notice. The landlord was very understanding of their circumstances, and so allowed them to move into the property as soon as possible. We are very sorry for the disappointment this has caused, and would of course be delighted to add you to our waiting list if you would like to inform us of your property requirements. We would of course be happy to discuss this matter further, and would therefore be obliged if you could provide up-to-date contact details via email to barbara.wellington@bothams.co.uk so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.

1/5

Google

I would never use these people again even If it was free! Poor communication, unreliable messages and poor service through a patronising smile. I found the entire experience dishonest. I have used 6 other lettings company's and for me not only are they these worst, they make the next worst one look brilliant. My advice is tread very very carefully and check everything you are told several times and get EVERYTHING in writing and even then don't expect an honest trade. If I could go back in time I would have avoided ANY and EVERY PROPERTY they manage as I do now. This was my opinion of our experience with these people. No doubt there will be a patronising reply or maybe some more curious dishonest unprovable convenient comments?. Any way BE VERY VERY CAREFUL.

Richard · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Mr. Towndrow, Thank you for your review and comments, we welcome and appreciate all feedback to help us ensure we provide the best possible service to our clients. We are therefore sorry and disappointed to read your critical comments over, it appears, property management issues which we assume upon checking our records relates to your occupation of a residential property managed by ourselves which you terminated by written notice in March 2015, at which time you wrote “we would like to take this opportunity to thank you for your help and assistance throughout our tenancy”. Hitherto we have been unaware of any difficulty or problems relating to your tenancy at the time and will therefore be obliged if you will provide your up-to-date contact details by email to barbara.wellington@bothams.co.uk so that we might have an opportunity of addressing any issues of concern, we will do our best to resolve these with you given the chance.

5/5

Google

My family and I inherited a house in Chesterfield after my Dad died. We don’t live in the area but after seeing several agents decided Bothams would be the best agents for us. We were not wrong!! The hardwork, care and attention they have shown to me through the whole sale progress has been second to none and the negotiator Shani Thompson has been with me every step of the process which at times has not been easy but she was always there to talk to. Ruth Griffiths, the partner at Bothams has gone to the house every week for me to make sure all is ok. We have moved many times in the Cambridge area over the years but we have never had such a good service frommany other estate agent we have used. Thank you Bothams and well done.

Rosalyn · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Rosalyn, Thank you so much for taking the time to write a review of our service, and of course for your kind comments - it was truly a pleasure to work with you and your family through a difficult time and we are delighted all went well with the sale. If we can ever be of assistance in the future please do not hesitate to contact us, we would look forward to working with you again if the chance arose or if you looked to relocate to Chesterfield!

5/5

Google

We have rented from Bothams for 9 years. They have always been very supportive and dealt with any issues promptly. The office staff are always on hand to assist us with any queries and was great at passing messages on from and to our landlady. Highly recommend.

Danielle · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Danielle, Thank you so much for taking the time to write a review of our service, and of course for your kind comments, I will be sure to pass this on to the lettings team. We always strive to offer the best service we can, and it was a pleasure to work with you over the years! Please do not hesitate to contact us if we can be of any assistance to you in the future.

5/5

Google

Customer service has been second to none. Jess and Celia have been a great help and made everything so much easier and smoother every step of the way. I have used other letting agency’s in the past but none as effective and efficient as these guys. Quality service, clear and consistent communication and professional staff. Would highly recommend.

Wadsworth · 23 June 2019 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Wadsworth, Thank you for taking the time to write a review of our service, and of course for your kind comments, I will be sure to pass this on to the lettings team. Please do not hesitate to contact us if we can be of any further assistance in the future.

1/5

Trustpilot

LIARS

LIARS! They Sell Personal Data to Energy Companies! Only told this after signing contract?! Property condition is Excellent according to them? No Mention of Dog Hairs and the STINK!!

Leonard · 27 November 2018 · Bothams Chesterfield (Ravenside House)

1/5

Google

I would never use these people again even If it was free! Poor communication, unreliable messages and poor service through a patronising smile. I found the entire experience dishonest. I have used 6 other lettings company's and for me not only are they these worst, they make the next worst one look brilliant. My advice is tread very very carefully and check everything you are told several times and get EVERYTHING in writing and even then don't expect an honest trade. If I could go back in time I would have avoided ANY and EVERY PROPERTY they manage as I do now. This was my opinion of our experience with these people. No doubt there will be a patronising reply or maybe some more curious dishonest unprovable convenient comments?. Any way BE VERY VERY CAREFUL.

Graham · 11 November 2018 · Bothams Chesterfield (Ravenside House)

Agent replied · 9 November 2024

Dear Mr. Towndrow, Thank you for your review and comments, we welcome and appreciate all feedback to help us ensure we provide the best possible service to our clients. We are therefore sorry and disappointed to read your critical comments over, it appears, property management issues which we assume upon checking our records relates to your occupation of a residential property managed by ourselves which you terminated by written notice in March 2015, at which time you wrote “we would like to take this opportunity to thank you for your help and assistance throughout our tenancy”. Hitherto we have been unaware of any difficulty or problems relating to your tenancy at the time and will therefore be obliged if you will provide your up-to-date contact details by email to barbara.wellington@bothams.co.uk so that we might have an opportunity of addressing any issues of concern, we will do our best to resolve these with you given the chance.

1/5

Google

totally unreliable and didnt bother going to value a property after being instructed to by both solicitors in a divorce.would ndver recommend these at all

Chris · 23 June 2018 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Chris, thank you for your review and comments. We are very sorry to hear you are dissatisfied with the service you have received. If you would kindly provide your contact details via email to barbara.wellington@bothams.co.uk we would like to contact you to discuss this further.

1/5

Google

Rentings been an absolute joke with them. Might be the owner too. Although we've been good tenants decorating and looking after the property. We've been without a boiler for 12 days during winter. Basic repair requests are not met. I feel a council property would be far better serviced. Disgusted with it all. And now after the final straw of an unfixed large toilet leak.....meaning squidgy water logged flooding through the entire dining room we've left. Relieved! However now they want our whole deposit for repairs. Repairs they never completed!!!!!! Absolute daylight robbery disgusting

Charles · 23 June 2018 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Charles, thank you for your review and comments. We are very sorry to hear you are dissatisfied with the service you have received. Having looked through our database we could not find details of your name on the tenancy agreement of any of the properties we manage or have managed - of course your name may appear differently on the agreement, the tenancy may be in a different name or it may be a property we have let on a ‘let only’ basis rather than a property we manage. From your review it seems like you are no longer a tenant in a property we have let or manage, however we would still like to hear more about your experience, if you would kindly email your contact details to barbara.wellington@bothams.co.uk we will contact you to discuss your experience further. In the meantime we wish you all the best in your new home.

1/5

Google

Rating only, no written review.

George · 23 June 2017 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear George, thank you for your review and comments. We are very sorry to hear you are dissatisfied with the service you have received. If you would kindly provide your contact details via email to barbara.wellington@bothams.co.uk we would like to contact you to discuss your experience.

5/5

Google

Bothams where fantastic very helpful polite people who go that extra mile to meet your needs. Would well recommend them to anybody who require there services.

Mark · 23 June 2017 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Mark, thank you for taking the time to write a review of our service, and of course for your kind comments. We were only too pleased to help with your purchase, and always strive to offer the best service we can. Please do not hesitate to contact us if we can be of any assistance in the future.

5/5

Google

Recently completed a purchase through Bothams and couldn't have asked for better service. They were friendly and helpful throughout, answering any questions I had and getting in touch regularly along the way to keep me informed. Very helpful for a first time buyer.

Dave · 23 June 2017 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear Dave, thank you for taking the time to write your review, and for your kind comments. We were delighted to help you purchase your first home, and hope you have many happy years there! If we can ever be of any assistance in the future, please do not hesitate to contact us.

5/5

Google

After some discussion it was decided that Botham's as a very long standing, and well established business in Chesterfield, they would be our preferred choice to use as the selling agents for our home in Chesterfield. From start to finish everything was handled in a professional manner, and throughout the whole process we were kept well informed. Overall a very good experience and would highly recommend.

Ben · 23 June 2017 · Bothams Chesterfield (Ravenside House)

Agent replied · 21 June 2024

Dear David, thank you very much for taking the time to write your review and kind comments. It was a pleasure to help sell your beautiful home, and we hope you enjoy you move to the sea side! If we can ever be of any assistance in the future please do not hesitate to contact us. 🏡☀️

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Bothams

Which Bothams office has the most reviews?

Chesterfield (Ravenside House) has the most, with 142 reviews rated 4.1 out of 5, followed by Chesterfield (West Bars House) with 8.

Where are the Bothams offices?

The two Bothams offices, by town:

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