5/5
TrustpilotGreat service with excellebt build…
Great service with excellebt build quality. will definitely recommand to others!
Trusted Agent profile
Berkeley Homes estate agents in Paddock Wood, Hildenborough and Cranbrook
★★★★★
526 reviews across 3 offices and 2 platforms
Berkeley Homes has three offices, in Paddock Wood, Hildenborough and Cranbrook. Together they have 526 reviews on two platforms, rated 3.7 out of 5 overall.
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Our offices
Berkeley Homes's three offices, most reviewed first. Each has its own page.
- Berkeley Homes Paddock WoodBadsell Road, TN12 6LP518 reviews · 9 on Google (3.3)18 in the last 90 days
- Berkeley Homes HildenboroughOakhill, Tonbridge Road, TN11 9EW508 reviews · 3 on Google (3.7)19 in the last 90 days
- Berkeley Homes CranbrookHartley Road, TN17 3QX506 reviews · 1 on Google (5.0)18 in the last 90 days
Latest reviews from every Berkeley Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotA Great Human Asset in your Company
Tanya helped me with the selection of materials like those for the doors and the carpets patiently. She also helped me arranged the workers for the installation of curtains and the house cleaner to collect the keys to the house. She also helped me settle the issues of applying for public utilities like water, gas and electricity. She also makes use of her off working hours to help me settle everything related to my house and answer all my questions in WhatsApp. So she gives me strong confidence of your company and the condition of my house. Thx a lot for arranging Tanya to ease my worries. Thanks a billion🙏😊
1/5
TrustpilotThe worst company to potentially work…
The worst company to potentially work for. The whole process took around two months- interviews, then being formally offered a position. They offered me the position (a conditional offer- proof of right to work, references, passed vetting and DBS checks) given a contract, which was signed- then handed in my notice. Was pushed to start before the Christmas period, they approved the resignation and gave me everything that I needed to do before my start date- then two weeks before I am due to start, they withdraw their offer due to ‘financial climate’ and not being able to pay my salary as I am ‘too skilled’- left me with no secure job before the Christmas period. The worst company to potentially work for, have no compassion or care- then tried to turn it all around on me saying I shouldn’t have handed in my resignation. The worst company to work for! Do not join Berkeley!!
5/5
TrustpilotKindness and professionalism of Berkeley Homes Knights Quarter.
When I started my buying experience with Berkeley Homes, I was going through breast cancer. The sales team at first were unaware. But quite quickly I got poorly. The staff, Janey Sophie and Sally were so kind and thoughtful, they became my rock through the whole procedure. It turned out to be a long buying process, at one stage I was sure that Berkeley Homes would pull my reservation. But they didn't, they went out of their way to be helpful and constructive, without their help I'm sure I would not be the proud owner of two lovely apartments. They turned a horrible scary experience to a joyful experience. When I was nr to moving in, I was introduced to customer Care, I was shown around my new apartment and shown how everything worked, by Sophie Mariner and Customer Care Manager Julia Smilie, once again because of them it was a wonderful experience, they made me feel, that it was only me buying an apartment, they made me feel special. I am certainly not a lady that gushes, but in this instance, the whole experience made me feel confident and relaxed, I could not have made a better choice. Thank you Berkeley Homes. Knights Quarter. The 1st 5* development of its kind in Winchester, and I'm part of it. 💖😁👍
5/5
TrustpilotFrom start to looking to actually…
From start to looking to actually buying my first place Berkeley Homes whole team have been great helping me out and keeping me updated with things amazing sales and customer service whit the whole team
5/5
TrustpilotNice Apartment!!
Nice Apartment!!! very good service throughout starting to end of the purchase.
4/5
TrustpilotNoisy tenants
I live in a 2 bedroom end terrace house built in 2016 by Berkeley, I’m at a wits end because our neighbour who are tenants have kitchen cupboards on the other side of our internal wall , you can hear everything through it I’m starting to believe there is nothing between we’re other neighbours never have a problem can I find out if there’s anyway this can be investigated as there’s something wrong thank you
5/5
TrustpilotVery efficient development and customer…
Very efficient development and customer care manager is an asset for Barkley’s home and customer.He listen to customer and makes everyone easy which is very helpful for us as customer.
5/5
TrustpilotI am completely satisfied with my new build house by Berkeley Group
I am completely satisfied with the overall experience I received throughout the purchase, completion and defect resolution process. It is a very delightful journey of property purchase, especially to people who move to a new place (country) like us. Special compliment to Seema (Senior Customer Relations Manager), Jemima (Customer Service Manager) and Clive (Customer Service Manager), we were so impressed by the warm welcome that we received from all three of them upon completion. Following by a thorough home demonstration by Clive, it definitely helped us to settle down nicely. Although there was a roof leakage and some minor defects in the house which brought us slight inconvenience, we were still very impressed by the prompt reactions of the customer service team, they handled our case seriously and help us to resolve the problem really fast that the leak seems never really happened. We are happy to have chosen to purchase Hartland Village as our new home in UK and are truly grateful to have Seema, Jemima, Clive and the wonderful CS team to take very good care of us. I have no doubt to recommend Berkeley Group to other family members and friends which I know. P.S. With my strong recommendation, my mum has actually purchased a house in Phase 2 of Hartland Village as well recently, she looks forward to start a wonderful journey of village life here soon.
4/5
TrustpilotNice experience
Nice experience, can be better but good enough.
5/5
TrustpilotI was surprised that the completion…
I was surprised that the completion date is much earlier than expected which is good. The overall interior design is appealing. If you can include a wardrobe in the second bedroom, it will be perfect.
5/5
TrustpilotGood design and excellent customer…
Good design and excellent customer services which made me satisfied as an international buyer.
5/5
TrustpilotI just bought a property in Kingston
I just bought a property in Kingston. A lovely experience and a lovely apartment. I found the sales team very effective and professional. I would definitely recommend St. George's to any one who wants to buy an apartment. Reiss was very supportive in handling matters concerning the apartment I bought.
5/5
TrustpilotReiss Mant, customer service team
I am from California. I knew not much at all about UK. Reiss Mant (customer service team) helped and informed me about every detail along the way. He helped to coordinate the furniture moved in. So, i am able to sleep in my new home, the day i arrived in London. It's just amazing!
5/5
TrustpilotFantastic experience for first buyer
Rating only, no written review.
1/5
TrustpilotPoor Quality, Below Expectations
The quality is below my expectations. Bad laminated floor installation. Not soundproof windows. Also, the completion date was delayed. No proper ventilation system installed even though much cheaper developments have. It’s overpriced.
1/5
Trustpilotdont trust what you are being told!
Our initial experience with Berkeley Homes was very positive when we bought a flat in Trent Park in March 2021. However I need to warn everybody to be very careful about believing anything listed in the sales material as being part of the package. A key feature and selling point in the material and in every conversation during the sales process was the swimming pool and at no point was it mentioned that it would not open that summer. As it turned it didnt open that summer, nor the next summer except for a few weeks from the end of August. Berkeley is refusing any compensation for mis selling with the argumentation that we didn't insist on getting this feature as a condition of contract. In my eyes this is a clear case of mis selling and I warn everyone considering a Berkeley home to get every selling feature included in the contract or you can never be sure when the various promised features will materialise. On top of this the lack of information during these 2 years have been glaring and shows the weakness in the communication from Berkeley HQ
5/5
TrustpilotTake good care of customers’ need and…
Take good care of customers’ need and feeling, while at the same time providing professional and efficient service.
5/5
TrustpilotExcellent service by Berkeley Group
We recently completed the purchase of our new apartment built by Berkeley homes. The process of purchase was easy and the service provided by the sales consultant and after sales consultant were second to none. The quality of the build and finishing are excellent. We would not hesitate to recommend Berkeley Group to our friends and family or anyone wishing to purchase a new property
5/5
TrustpilotGoooooooooooooooooood
Rating only, no written review.
5/5
TrustpilotGreat service, thoughtful people 👍🏽
Our overall experience was absolutely amazing from sales through completion to settling in. There was great communication every step of the way and the transition was quite seamless. Both the sales and aftercare teams were cordial, helpful and very responsive. They put a special touch every step of the way and they were always happy to help. I was most impressed by their personalized welcome cards, the very thoughtful gift left for us in the apartment and the support provided to help us settle in without any hitches. I would definitely recommend their services to everyone looking to buy a home.
4/5
TrustpilotGenerally a pleasure to deal with
Just purchased an apartment with Berkeley and overall very happy with the quality of the build, with relatively few bits of snagging required post completion. The run up to completion could have been a little better though, having raised an issue with the bathroom light not turning off properly, about 6 weeks prior to completion - however, only after completion did it get fixed. The air filter in the apartment also hadn’t been cleaned before my moving in, which for an apartment whose bedroom does not have an opening window to let fresh air in, was suffocating to say the least. Again, remedied rather quickly post completion but would have expected this to be cleaned beforehand, especially coming from such a prestigious name such as Berkeley! Overall I am happy with how Berkeley has handled the process pre and it post completion, and would highly recommend over other developers.
5/5
TrustpilotGreat experience and felt supported the…
Great experience and felt supported the whole way through!
5/5
TrustpilotI recommend Berkeley Homes to everyone…
I recommend Berkeley Homes to everyone who whants a house or an apartment which is built to high standards and with care. Also the employees of Berkeley Homes at Trent Park, went out of their way to help us in the purchase of our apartment, especially Adam, Linda, Phoebe, Tony and all the others that I don't recall their names. Thank you all for doing an excellent job.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes
Which Berkeley Homes office has the most reviews?
Paddock Wood has the most, with 518 reviews rated 3.8 out of 5, followed by Hildenborough with 508.
Where are the Berkeley Homes offices?
The three Berkeley Homes offices, by town:
- Cranbrook: Hartley Road, Cranbrook, TN17 3QX
- Hildenborough: Oakhill, Tonbridge Road, Hildenborough, TN11 9EW
- Paddock Wood: Badsell Road, Paddock Wood, TN12 6LP
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