5/5
TrustpilotShort and smart conversation
Rating only, no written review.
Trusted Agent profile
Berkeley Homes estate agents in Paddock Wood, Hildenborough and Cranbrook
★★★★★
526 reviews across 3 offices and 2 platforms
Berkeley Homes has three offices, in Paddock Wood, Hildenborough and Cranbrook. Together they have 526 reviews on two platforms, rated 3.7 out of 5 overall.
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Our offices
Berkeley Homes's three offices, most reviewed first. Each has its own page.
- Berkeley Homes Paddock WoodBadsell Road, TN12 6LP518 reviews · 9 on Google (3.3)18 in the last 90 days
- Berkeley Homes HildenboroughOakhill, Tonbridge Road, TN11 9EW508 reviews · 3 on Google (3.7)19 in the last 90 days
- Berkeley Homes CranbrookHartley Road, TN17 3QX506 reviews · 1 on Google (5.0)18 in the last 90 days
Latest reviews from every Berkeley Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotNew build in Camberley
New build in Camberley, doors and windows are terrible, so much draught and leaking, ruined the window seal. The doors have such a strong draught you can feel it the other end of the room. I have had them out 5 times and they have said it’s the best they can do and I have to I’ve with it. I can not tell you how disappointed I am. I will never recommend them and can’t wait until my fix mortgage is done so I can sell.
5/5
TrustpilotChoosing Berkeley is an endorsement a pleasant journey to buy property in UK
Confirmed Berkeley is a very experienced developer, the property is good with central location, building at a high quality and considerate design. Sales team is also very considerate, and Sarah keeps updating me with the construction progress, status photos and prepared answering all my questions in detail and clear manner. The handover process last Monday was also very pleasant. The team showed me more than my expectation. I feel so grateful to choose Berkeley for my first property purchase in UK.
2/5
Trustpilotemergency centre does not pick up call
The 24 hour emergency centre does not function. No one picks up the phone, even on Saturday non busy hours. I left message. No one called back. It was about water leak. The one who was in charge of emergency should be responsible.
1/5
TrustpilotHorrible experience
I have lived at Carrara Tower (250 City Road) for the last six months. My personal experience of living here is horrible.What is bad1. No cleaning windows. They have dozens of reasons why they can not clean the windows, including weather conditions. If you want to enjoy a beautiful view through a dutty window, you can leave here and enjoy it2. The spa and pool facilities do not work for more than two months. Why can anyone not fix the issue with the spa? We can not even imagine the problem3. The lifts constantly have troubles4. The couriers can not easily reach your floor cause there is no explicit instruction for that, and in some lifts even no title on the buttons. We need to explain to couriers in the lifts how to use them each time.5. The ceiling has been leaking for two months, and there is no way to fix the problemWhat is good1. Friendly staff
1/5
TrustpilotKnowingly breaking the law with an unliveable home, and not resolving it.
They are breaking the law and have been contacted by the council multiple times. They are in breach of their property contracts too. It has been ~4 months and still has not been resolved. Clearly Berkeley do not look after their customers properly when you have a problem with your home, so be very careful before you buy. Our homes have been unliveable for ~4 months and it’s disgraceful it hasn’t been resolved yet. My home and my neighbours’ homes are being polluted with odours and Berkeley are refusing to properly or swiftly resolve the situation. It’s not right that your home is flooded with odour which means you cannot live in your home. It is not right that you cannot even open your windows. This might happen to you and you might go 4+ months will no resolution at all. Who knows how long they will continue to break the law and be in breach of property contracts?
5/5
TrustpilotVery satisfied
Everything was great from a to z
5/5
TrustpilotWe’re so happy with everything!
Our whole journey has been amazing! From the sales team Cara, Jade and Mitchell on helping us find our first home, the process stress free and they were always there to help out. We got such a warm and lovely welcome from Sarah when we moved in. She’s helped us settle in and has always been there for anything we need. Her team, Ellie, Nick and Vio have been incredible as well, they all have gone above and beyond to make our home perfect! We can’t fault anything, highly recommend, we’re so happy with everything!
5/5
TrustpilotTop notch service
I am so lucky and thankful to have an experienced and professional Customer Relationships Manager - Miss Giorgia Clark to look after me during the process of buying a property in Reading! Giorgia is efficient, knowledgeable and willing to walk the extra mile. She understands the concerns of an overseas buyer and provide the top notch customer care to save the customer’s hassles. Keep the good work Giorgia!
1/5
TrustpilotPurchased a house from Berkeley
Purchased a house from Berkeley2019 at Taplow riverside MaidenheadI have recently had a problemWith a leak under my sinkI except that the 2 year guarantee Is upBut in my opinion part of the piping Has not been fitted properly I have supplied photos and a full Description of the problemPlus a phone conversation with customer service I have asked if one of there siteTeam could just spare 10 mins to look at itThere response is that I would need to supply a report from a plumberAnd they would review itBut that they may still not agree with his findingsAs a customer who spent £800.000Pounds on one of there homesThis is the type of customer serviceYou receiveUnfortunately this is not my onlyExperience I have had in the last 2 yearsAfter care is poor to say the leastBear that in mind when buying one of there homesM a cranhamTaplow riverside
5/5
TrustpilotGreat team work
Great team workGreat service Great costumer serviceEveryone is very nice and prompt to help
1/5
TrustpilotBought a new home with three severe…
Bought a new home with three severe problems. Uneven floors. I know there's a tolerance but I'm surprised by how an issue that a spirit level check can find out is ignored. Water leak on the first floor bathrooms. water comes in through the ground floor kitchen lights one week after move in. They refuse to replace the carpet and flooring. Sealants and grout start to fall out in kitchen and bathrooms. Slow response from them after complaint.
5/5
TrustpilotBerkeley ensures to make you feel like home
After raising some concerns, they were very fast at responding to them (within the week). In terms of quality, I have realised that they have high standards compared to other developers and have great sales people. In terms of area, Southeast London is a regeneration area and makes me feel insecure, despite the CCTV and concierge. But it is something I already knew by picking this place. Shoutout to Grace Wong, she makes sure you feel welcomed and special for your new place
1/5
TrustpilotVery bad experience.
Very bad experience.I moved into a newly built flat in east London. The heating system is rubbish and the stalk effect is hugely noisy
1/5
TrustpilotPoor quality for brand new flat
We moved into our brand new flat （Grand union) near Wembley in October, but within two months there were so many defects in our flat. The floor heating does not work from the time of check-in. The property has sent workers to repair it five times to make it work. The light in the closet is broken, some of the outlets in the bedroom are broken, and unexpectedly the handle on the front door broke within a month. Recently, when we taking a bath, the hot water will suddenly become cold. Two groups of people have been sent, but it is still not fixed. I thought Berkeley was a very big real estate company, but the quality of the houses was really really BAD!!!
5/5
TrustpilotAn outstanding level of customer service for a reputable developer.
The post sale and customer service teams were great. They were extremely responsive, friendly and helpful.
1/5
TrustpilotBerkeley Homes talk rubbish
Berkeley Homes have just bought up swathes of greenfield land adjoining the village I live in, and are planning to triple it in size by building 1,800 houses, wanted by no-one here. So why does their website say 'We are committed to creating a better environment within our developments and in the areas that surround them. That's why we build on brownfield sites whenever we can, bringing new life to disused and unloved spaces. We take care to protect the natural environment and enhance biodiversity'. They clearly do not care about any of these things.
5/5
TrustpilotVery professional service from the…
Very professional service from the start to completion
5/5
TrustpilotGreat reputation of Berkeley,
Great reputation of Berkeley,Meeting of timelines and deadlines,Friendly and very supportive customer service team,High quality and satisfactory pricing policies of properties.
5/5
TrustpilotA confident and friendly sales team who…
A confident and friendly sales team who despite some difficulties l encountered were always helpful and positive The property is very eco friendly
4/5
TrustpilotA job well done by Berkeley Homes, but a small gap to becoming perfect.
In our journey to purchase an off plan property in Sunningdale Park from Berkeley Homes spanning over a period of some 14 months from reservation to completion in October 2022, our overall experience with the sales team and the post contract exchange support provided by Customer Relations was great. In particular, our request for the legal completion of the purchase to be effected on a specific date was nicely accommodated to fit in our special circumstances. However, there were some rooms for improvement on the post completion customer services provided so far. In particular, the lack of understanding on the issue and implication of proposing to install a joint mounting post for the two EV chargers serving our freehold detached house and our neighbour’s freehold detached house in order for Berkeley Homes to fulfil their obligation making “provision for EV charging” in the sales specifications. The issue has subsequently been resolved after going through a number of email exchanges with Customer Services, including escalation to their more senior officer. Also, the follow up actions in response to our enquiries could be cosier. In the 5-star scale, we would rate the post completion customer services that we have received so far is 3-star.
5/5
TrustpilotThe aftercare at Berkeley homes is…
The aftercare at Berkeley homes is exceptional. There is nothing the team won’t do to help or accommodate. Even the smallest thing is ever too much. Yes there were a few small issues when we moved in (very minor and not worth mentioning) but they were sorted immediately. From the moment we moved it we were made to feel part of the Berkeley family. A beautiful hamper full of local produce, a bouquets of flowers and a stunning candle. And just recently Christmas calendars for the children and a New Home decoration for our tree. It’s the small touches that make a big difference.
5/5
TrustpilotHighly satisfied with Berkeley Homes
Highly appreciate with the works of sales team as well as the customer service team members. They always provide me updated information and try their best to meet my request. Of course the most important thing is the good quality of the house and their brilliant follow up services for defects found.
5/5
TrustpilotSales person provided excellent…
Sales person provided excellent information to each flat setup. And detailing all facilities inside/outside of the building.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes
Which Berkeley Homes office has the most reviews?
Paddock Wood has the most, with 518 reviews rated 3.8 out of 5, followed by Hildenborough with 508.
Where are the Berkeley Homes offices?
The three Berkeley Homes offices, by town:
- Cranbrook: Hartley Road, Cranbrook, TN17 3QX
- Hildenborough: Oakhill, Tonbridge Road, Hildenborough, TN11 9EW
- Paddock Wood: Badsell Road, Paddock Wood, TN12 6LP
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