Trusted Agent profile
★★★★★
506 reviews across 2 offices and 2 platforms
Berkeley Homes Southern Ltd has two offices, in Cranleigh and Winchester. Together they have 506 reviews on two platforms, rated 3.8 out of 5 overall.
18
Reviews on Google
All 2 offices
488
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Berkeley Homes Southern Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotProfessional and excellent staff, great facilities
All the staff without exception were friendly and professional, from Avril and Nam in the marketing suite, to Raza in legal and Shaan in customer service. Very responsive to queries, making our purchase very smooth. So far delighted with facilities and build quality and very much looking forward to moving in.
4/5
TrustpilotAlthough there was a delay in completion, overall experience is good
Although there was a delay in the completion due to COVID, I am satisfied with the service provided by the Sales Team, especially John, who constantly updated me about the construction status. As an overseas buyer, I was guided through the procedures smoothly, and the handover was seamless. Additionally, I am particularly pleased with the design of the houses and the environment of the area. Finally, I would like to thank Rob for his follow up on the issues after the completion.
5/5
TrustpilotGeneral comment…
New experience for me that personal account was given that I can be informed about the construction progress. John is also great that he is a responsible relationship manager. He kept me update on some important issues like payment date and the arrangement.However, I would suggest that Berkeley should introduce what the purposes of my personal account to enhance my experience. Besides, as I am an overseas buyer that I may not know the detailed procedures to buy a property in UK. It would be add-value if a video is made and let overseas buyer to watch.By the way, the HK side agent, FMI Investment cannot discharge it's duty. I don't know what the relationship of FMI with Berkeley. For me, FMI seems to be invisible for the whole process except the dates of signing.
5/5
TrustpilotBrilliant experience from day 1
Brilliant experience from day 1; the staff at Berkeley have been excellent and did everything to maximise a smooth handover for our purchase. Thank you.
5/5
TrustpilotMy wife and I were excited about the…
My wife and I were excited about the prospect of buying our new home at Hareshill in Crookham Village, however the increased interest on mortgages made the sale of my cottage very challenging. We had many views but nobody followed through with an offer for months, although we were mortgage free our potential buyers were not. The customer liaison person at Hareshill acted with great sensitivity to our situation while also balancing a professional approach to targeting BH’s sales. We wish to commend her even though she is no longer with BH.Following our eventual success in completing the purchase on our new BH property we have been delighted by the ongoing support and attention from the on site liaison team, they have been excellent and have on occasion gone beyond what I would expect in terms of support.
1/5
TrustpilotBought a dream, living a nightmare
Excellent pre-sales but once things started to go wrong they blamed the contractors and never saw anything through to the end. As a result, I now have a cracked worktop which they won’t fix, yellow residue all through my bathroom, am on my third floor, have door handles which don’t match and windows which don’t close. Additionally, the garage door breaks down every couple of months and their design means my windows can’t be cleaned. The most disappointing aspect of all of it is how dismissive they are of problems and their lack of accountability. Would not recommend.
4/5
TrustpilotGreat Experience at St. James with Minor Concierge Issues
I love how effective St. James has been in dealing with the issues I had regarding my apartment. The staff have been incredibly helpful and responsive, and the overall design and layout of the building are really nice. However, I think there could be some improvements in the concierge service. The trolleys aren't always working properly, and in a few instances, the staff were not very polite. Despite this, some staff members have been very helpful. The people there are also nice, making the overall experience positive with a friendly community and great amenities. So I’m giving a solid 4 star!
5/5
TrustpilotJust recently completed on a house…
Just recently completed on a house brought through Berkeley Homes and they were there from start to finish with help and advise on any questions we raised The house is beautiful and handover was made so easy with all the appliances explained fully as to how they work and sales staff were so helpful They will be our "go to" when we sell and look to buy another property in a few years time Well done Berkeley Homes
1/5
GoogleLeighwood Fields is located in a village called Cranleigh, which is connected to other towns by bus only. It is absolutely unreliable. You need to have a car for the sake of convenience. That brings another problem. Even though you are required to pay for your own parking spaces, your neighbours take advantage of them and let whoever they know park there. The management firm Centrick turns a blind eye to the issue. Honestly, if I had known this problem, I would have chosen somewhere else.
5/5
TrustpilotMy Experience
Even from the first visit to the Park the sales staff were welcoming and very knowledgeable. Through every step, from enquiry to purchase, there has always been someone to answer my questions and queries. It was a lovely touch when the sales team phoned me to congratulate me on the day of completion. The home demonstration was thorough and friendly and nothing was too much trouble. I value the fact that I have someone to e-mail if I need anything further. I would definitely recommend Berkeley Houses to others in future
5/5
TrustpilotBerkeley were fantastic…
Berkeley staff were very professional and courteous and provided regular timely updates. They hand held me throughout the whole process taking the stress out of the situation. Great job all round.
5/5
TrustpilotV good experience
Sales team were great, clear and easy process throughout, and team who did the demo post completion excellent. Completion day gift was a really nice surprise.
1/5
TrustpilotBerkeley home has the worst after sales…
Berkeley home has the worst after sales service. I bought an apartment at Carrara Tower, 250 city Road, London. There is a water leak in the ceiling of the apartment. It has been almost 2 years that they have not resolved my complaint . They are giving excuses one after another every month. I even reported the matter to NHBC but even they do not enforce any action against them . The water pours down at the time of heavy rain and is dangerous for the occupants and the apartment itself. Its been 2 years and their excuses are that the repair depends upon weather. A worst company to deal with. Will never recommend anyone to buy from Berkeley group
5/5
TrustpilotHighly Recommended Developr
I recently had the pleasure of engaging with the Berkeley Group for a property investment, and I must say, the experience was exemplary. From start to finish, they demonstrated a commitment to quality, professionalism, and customer satisfaction.The communication throughout the process was outstanding. They kept me informed at every stage, addressing any concerns or queries promptly and efficiently. This level of transparency instilled confidence and made the entire journey smooth and stress-free.
5/5
TrustpilotEfficient and proactive work
Efficient and proactive work. Special thanks to Seema, Katherine and Jemima for the help throughout!
5/5
TrustpilotExcellent experience start to finish
I have bought a flat in the Horlicks Quarter. The experience from start to finish has been smooth and all the staff have been professional and approachable. Problems have been handled well and attended to without issue.The online information portal is fantastic. A few bits of information wasn't available on the portal, but was provided very quickly when requested
4/5
TrustpilotDuring the process of purchase
During the process of purchase, the sales team was very helpful and have patient support.
5/5
TrustpilotProfessional and seem less from begging to end
As a seasoned property buyer I have absolutely no hesitation in recommending Berkeley Homes as the most outstanding building company I have ever dealt with. Now as a resident my initial impression of the company has been maintained in every respect.I would have absolutely no hesitation in recommending any prospective buyer or investor to Berkeley Homes.
5/5
TrustpilotGreat experience with Berkeley Home
Great experience with Berkeley Home. The property is good and the service team has been really helpful.
1/5
TrustpilotVery Unfriendly Team, Delayed Construction, Not giving Full Information
We are in the middle of purchasing a home with the Berkeley group. Their customer service team has been very disappointing, hounding us for our bank accounts every day, and not allowing us to know the precise measurements of our home. We are so sad as this will be our first home purchase, but its tainted with this absolutely negative and unhelpful customer service.
5/5
TrustpilotFull of Confidence in Berkeley
Berkeley can provide us a confident about the date of property completion and handover, and we can make better arrangement about the financial matters.Besides, staff communication is excellent and can offer a helping hand to us whenever necessary.In general, the experience is very good.
5/5
TrustpilotThe best developer I know
The best developer I know. High end spec, great customer journey from the start until completion and beyond. Can’t recommend them highly enough.
5/5
TrustpilotAppreciation- King's Tower
I had great experiences with my purchase and recent completion/handover of an apartment at Chelsea Creek King's Tower. I am particularly satisfied with the Relationship Manager Ms. Maggie Xu, who has been assigned to my case two years' ago. Maggie is very professional, she always taking initiatives providing services.
1/5
TrustpilotUnacceptable delay in dealing with dangerous windows at high-rise building
Residents of a high-rise building in London are living in fear due to the dangerous condition of the building's windows. Three windows have already fallen, and strong winds have caused others to malfunction. The building management company has been trying to get Berkeley Homes to help to address this critical safety issue for over three months, but has been met with silence and unhelpful responses.The developer has failed to provide a solution or take any responsibility for the windows, despite the fact that the building is a relatively new development. The current lease agreement puts the unrealistic burden of window maintenance on individual tenants, which is impossible given the building's design and height.The developer is putting the safety of residents at risk with their lack of communication and inaction.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cranleigh has the most, with 498 reviews rated 3.8 out of 5, followed by Winchester with 493.
The two Berkeley Homes Southern Ltd offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
