5/5
TrustpilotExcellent customer service and support…
Excellent customer service and support throughout the process.
Trusted Agent profile
Berkeley Homes Southern Ltd estate agents in Cranleigh and Winchester
★★★★★
506 reviews across 2 offices and 2 platforms
Berkeley Homes Southern Ltd has two offices, in Cranleigh and Winchester. Together they have 506 reviews on two platforms, rated 3.8 out of 5 overall.
18
Reviews on Google
All 2 offices
488
Reviews on Trustpilot
Business-wide
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Our offices
Berkeley Homes Southern Ltd's two offices, most reviewed first. Each has its own page.
Latest reviews from every Berkeley Homes Southern Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotAnother outstanding customer service…
Another outstanding customer service throughout the recent purchase with Eden Grove Berkeley Home. Smooth and immediate response and communication at every stage. Even after compketion👍.
5/5
TrustpilotWhat a great experience
What a great experience - thank you!!
5/5
TrustpilotThe Berkley Group Flat Purchase
Working with The Berkley Group whilst purchasing my 1 bed apartment at the Horlicks Factory was an exceptional experience from start to finish, and much of that is thanks to the incredible people I had the privilege of working alongside, Izzy, Ellie, Saied, and Cameron.
4/5
TrustpilotNice flat, painful lawyer.
Difficult buying experience - slow and arrogant legal team were a pain to deal with, but we got there in the end. Moving in experience has been great though, with all snags rapidly sorted out and a lovely welcome from the team on the ground.
5/5
TrustpilotHigh standards and outstanding customer…
High standards and outstanding customer care.
4/5
Trustpilot4.5/5 premium, but with minor flaws
Berkeley has a strong reputation for offering premium properties, and that is largely my experience with their Glasswater Locks project. Most aspects were delivered against the top standard. There were some minor flaws that stopped me from giving Berkeley a full five stars, however. The dishwasher door catches the plinth and makes noise when opening and closing, and the backing board under the bathroom sink was not fitted at the time of completion. Costumer service is responsive and keeps me updated throughout, but the dishwasher door issue has not been fully resolved. That said, the overall experience with Berkeley is great.
5/5
TrustpilotNot too many questions/just right
Very pleased with purchase
2/5
Trustpilot£500m profits, but the Christmas tree didn’t make the cut.
Berkeley Homes has had a stellar year financially, yet at Royal Arsenal Riverside they couldn’t stretch to putting up this year’s Christmas tree. Festive cheer clearly didn’t pass the cost review.
5/5
TrustpilotQuality build and professional customer…
Quality build and professional customer service. Special requests were readily agreed. Choice of carpets, tiling, kitchen colours. House feels solid and substantial. Snags dealt with quickly. Nothing is too much trouble for customer service at this development.
5/5
TrustpilotWe bought a lovely new flat on…
We bought a lovely new flat on Highcroft Development in Wallingford. The whole process was superbly handled by the team. It’s a great place to live - not just a flat.
1/5
TrustpilotWoodberry Down is no longer safe
Woodberry Down is not safe! Crime is now so bad that walking outside puts you at risk of theft or stabbing, any time of day, any day. Even cars are being stolen from the street. Berkeley don’t care nor have they done anything to address the rising crime rates. It’s not safe here anymore. The local gangs have also recently started entering the buildings, so we are not even safe inside. Where is the accountability?
1/5
TrustpilotBerkeley Homes Is a Total Disgrace, Unsafe, Poorly Built, and Financially Exploitative
Living in a Berkeley Homes development has been one of the most disappointing and frustrating experiences I’ve ever had as a homeowner. For what is marketed as a luxury development, the reality couldn’t be further from the truth. I have lived here for 10 years and the situation is rapidly worsening.
5/5
TrustpilotDespite a number of issues still the…
Despite a number of issues still the best development company in the UK.
5/5
TrustpilotGreat quality home and lovely area and…
Great quality home and lovely area and amenities at Woodberry Down
1/5
TrustpilotKnife crimes on property with no intervention
I’m disappointed with the growing lack of security at Woodberry Down. Crime has noticeably increased, with incidents like phone snatching, trespassing into buildings, and even knife-related events making residents feel unsafe. My husband was mugged at knifepoint, an elderly man was murdered on the property, and the same group of kids from the nearby estate continue to commit crimes on property with no intervention from Berkeley homes. Security presence is minimal and access points aren’t well monitored. For a development sold as premium, this is unacceptable. I hope Berkeley Group addresses these issues urgently, but right now I cannot recommend living here.
1/5
TrustpilotConcerning criminal activity in the…
Concerning criminal activity in the area; Security and management do not address or do anything about the growing issue. Residents are left to deal with the situation on their own.
5/5
TrustpilotPositive experience
Extremely helpful sales staff, customer service and after service staff
5/5
TrustpilotExcellent quality and outstanding services from Berkeley Home Cranleigh Team
The Sales Office gave detailed information about the property and provided necessary assistance during the purchase process. The customer services team also provided outstanding and prompt responses to my queries and concerns. The quality of the property is excellent with all high grade appliances.
5/5
TrustpilotNo matter what is required Bekeleys…
No matter what is required Bekeleys always came across ! Excellent Graham Orrick and team in sales and customer services team including Alex, Damien ! Thankyou for your continued support!
5/5
GoogleRating only, no written review.
1/5
TrustpilotBuying from them from Berkeley Homes as…
As a current leaseholder, I strongly urge prospective buyers to reconsider purchasing from Berkeley Homes based on my personal and genuine experience. The service charge for my two-bedroom flat in North London has more than doubled, from just over £3,000 in 2018 to over £6,000 within approximately six years.
5/5
GoogleI cherished my time in Cranleigh Village. When I resided there from 1975 to 1976, it was a serene village with a naturally peaceful environment.
1/5
TrustpilotAll we can say it terrible and noisy
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes Southern Ltd
Which Berkeley Homes Southern Ltd office has the most reviews?
Cranleigh has the most, with 498 reviews rated 3.8 out of 5, followed by Winchester with 493.
Where are the Berkeley Homes Southern Ltd offices?
The two Berkeley Homes Southern Ltd offices, by town:
- Cranleigh: Lorimer Avenue, Alfold Road, Cranleigh, GU6 8WQ
- Winchester: Knights Quarter, Romsey Road, Winchester, SO22 5TB
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