5/5
GoogleRating only, no written review.
Trusted Agent profile
Berkeley Homes Southern Ltd estate agents in Cranleigh and Winchester
★★★★★
506 reviews across 2 offices and 2 platforms
Berkeley Homes Southern Ltd has two offices, in Cranleigh and Winchester. Together they have 506 reviews on two platforms, rated 3.8 out of 5 overall.
18
Reviews on Google
All 2 offices
488
Reviews on Trustpilot
Business-wide
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Our offices
Berkeley Homes Southern Ltd's two offices, most reviewed first. Each has its own page.
Latest reviews from every Berkeley Homes Southern Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleSub-standard, over-priced development. Do not buy anything from Berkeley Homes.
5/5
TrustpilotExceptional Service and Stunning Apartment at Eden Grove by Berkeley Group
I recently purchased a new apartment at Eden Grove by the Berkeley Group, and I couldn't be happier with the customer service I received. The team was incredibly supportive, professional, and time-bound in all their dealings with me. From the initial inquiry to the final paperwork, they ensured everything went smoothly and efficiently.The apartment itself is fantastic, it features modern amenities, a spacious layout, and high-quality finishes. The kitchen is equipped with state-of-the-art appliances, and the living area is bright and airy, thanks to large windows that let in plenty of natural light. The bedrooms are comfortable and well-designed, providing a perfect retreat after a long day. Additionally, the building offers great facilities such as a gym, a communal garden, secure parking, and the convenience of a 24x7 concierge service.After moving in, I encountered minor issues with a dimmable electrical light switch and a leak with the shower screen. However, these were quickly and efficiently fixed within 24 hours by the Berkeley team, demonstrating their commitment to customer satisfaction.Their dedication to providing excellent service made the entire process stress-free and enjoyable. I highly recommend Berkeley to anyone looking for a new home!
1/5
TrustpilotPoor quality in Hareshill, Fleet
Poor quality in Hareshill, Fleet. Bought a house in Hareshill by Berkeley Homes. Very disappointed by its poor quality assurance and service. Poor quality assurance:- combi boiler water leakage damaged the 1/F floor and kitchen ceiling. Water dripped to ground floor. - enormous energy bills for an unoccupied property to be borne by home buyer w/o any reasoning even after a formal complaint lodged.- energy meters not smartified and didn’t inform the home buyer. - missing furnishing and items which were described in the home specifications. Poor client service and didn’t offer solutions or compensation. NOT worth the premium to pay. NOT recommended to home buyers.
1/5
TrustpilotBerkeley homes discounts Watford…
Berkeley homes discounts Watford development by over £20000 from off plan prices. We were assured that Berkeley homes do not have a policy of reducing prices fromOff plan prices. This is shocking, never buy off plan from Barkley homes - best to wait until development is finished and then get better offers.
5/5
TrustpilotSuperb London development
Berkeley Homes urban houses are high quality sustainable homes within a natural environment and easy reach of central London. My new home is minutes away from Kidbrooke station and Greenwich park and Blackheath. It’s fabulous.
5/5
TrustpilotNice developer
Nice developer! Very responsible.
5/5
TrustpilotGreat build, good service and fantastic aftercare
5/5
TrustpilotHelpful team and wonderful after sale services
Throughout the purchase process Berkeley Homes has been keeping me well informed, keeping up with the timeline and their information is easily to navigate and digest.In particular I was warmly received by the lady in charge of the sales office at the Eden Grove site in the morning of 22 January 2024, albeit more than 2 hours before the opening hours. She helpfully showed me around and gave me a walk-through of the sample apartment.
5/5
TrustpilotThe customer service is great!
Rating only, no written review.
5/5
TrustpilotDelivery beyond expectations.
The professionalism and curtesy placing us as the customer first. Berkeley has surpassed its initial targets in delivering a development that Southall can be proud of. After the pains of removing the gas works and parking lots, Berkeley has created a wonderful community friendly environment. It has set a new standard for future development for the rest of Southall to follow. It’s a pleasure to take visitors as the destination that we can be proud of. Everyone associated with Berkeley and the development go the extra mile with a smile. 😊 For me Berkeley have genuinely excelled in every aspect. As a former Southallian, I would recommend to any investor or someone looking to return to Southall , that now there is such a desirable place at The Green Quarter.Looking forward to the next phases of development with eager anticipation.
5/5
TrustpilotWe’ve recently purchased a property
We’ve recently purchased a property. The build quality is excellent. The staff are very efficient and very friendly. The new build estate is well planted and looks beautiful.
5/5
TrustpilotGreat customer services from all team…
Great customer services from all team members. They were very helpful and quick responsive.
5/5
TrustpilotHigh quality residences.
High quality construction; different size blocks are very attractive; site beautifully laid out (trees, gardens, lawns, open spaces, main entrance); provision of all kitchen appliances most welcome; basement parking served by lifts is excellent. Visitor parking, unfortunately, is substandard (lacks flexibility, sensitivity, realism).
5/5
TrustpilotGood quality apartment
Good quality apartment, the entire estate has very nice layout, helpful and efficient customer care staff. Worth the premium paid.
1/5
TrustpilotNot enough communication with the owners
Signing a contract with high tariff of EV charging without a suitable explanation for Huntley Wharf makes the owners feel frustrated. The original charging fee was 18p and suddenly jumped up to 54p per kWh. No explanation. Maybe more communication needed and so the owners and the tenants know about who's responsible for different aspects in Huntley Wharf.
5/5
TrustpilotExcellent experience for purchasing a new home
The staffs are very helpful during the purchase, handover and after sale.
5/5
TrustpilotVery good experience
Very good experience on switching pot and after the completion day, they handling all the snagging issues very fast and very helpful.
5/5
TrustpilotGreat partnership
Great partnership, promising developer, very helpful and approachable, definitely recommend it.
5/5
TrustpilotRecently moved in to a newly completed home
Recently moved in to a newly completed home in poplar and the experience has been great so far. Sarah Coyle and Jade Singleton are really good and they made the pre-purchase and post-purchase experience really hassle-free
1/5
TrustpilotAVOID
Once they have your money they don’t care. Forget about snagging they will cut corners and just keep delaying work (only have 1 handyman who covers the whole area). Been nearly 3 years and they are still delaying things being rectified. Disgusting.
1/5
TrustpilotA ZERO star for Berkeley!
A ZERO star would be appropriate for Berkeley Group. Living in Cassini tower is a NIGHTMARE so far. We’re living the worst experience of our lives! Poor finishing, lousy management, poorly installed appliances and the worst communication skills we’ve ever seen. We’ve been without running hot water for days with no explanation or justification of any sort. I would never deal with Berkeley again and certainly not recommend them to anyone.
1/5
TrustpilotGreat flats but they say they are…
Great flats but they say they are considerate and keep on building and drilling 7 days a week! How disappointing and frustrating to be waking up to all their noise every day! I moved here for peace and quiet
1/5
GoogleBought a dream, living a nightmare! Excellent pre-sales but once things started to go wrong they blamed the contractors and never saw anything through to the end. As a result, I now have a cracked worktop which they won’t fix, yellow residue all through my bathroom, am on my third floor, have door handles which don’t match and windows which don’t close. Additionally, the garage door breaks down every couple of months and their design means my windows can’t be cleaned. The most disappointing aspect of all of it is how dismissive they are of problems and their lack of accountability - so much so that Andy, their Head of Customer Services didn’t reply when I told them I’d share my experience publicly when I gave them the opportunity to address this privately. Would not recommend and would advise to avoid
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes Southern Ltd
Which Berkeley Homes Southern Ltd office has the most reviews?
Cranleigh has the most, with 498 reviews rated 3.8 out of 5, followed by Winchester with 493.
Where are the Berkeley Homes Southern Ltd offices?
The two Berkeley Homes Southern Ltd offices, by town:
- Cranleigh: Lorimer Avenue, Alfold Road, Cranleigh, GU6 8WQ
- Winchester: Knights Quarter, Romsey Road, Winchester, SO22 5TB
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