5/5
TrustpilotClear instruction about the questions…
Clear instruction about the questions via international phone call. Politeness and right timing control for worldwide customer about the satisfaction survey.
Trusted Agent profile
Berkeley Homes North East London Ltd estate agents in London
★★★★★
818 reviews across 3 offices and 2 platforms
Berkeley Homes North East London Ltd has three offices, all in London. Together they have 818 reviews on two platforms, rated 3.9 out of 5 overall.
Our offices
Berkeley Homes North East London Ltd's three offices, most reviewed first. Each has its own page.
- Berkeley Homes North East London Ltd London (South Quay Plaza)South Quay Plaza, Canary Wharf, E14 9SH767 reviews · 265 on Google (4.2)23 in the last 90 days
- Berkeley Homes North East London Ltd London (At Trent Park)At Trent Park, EN4 0EZ527 reviews · 25 on Google (2.6)17 in the last 90 days
- Berkeley Homes North East London Ltd London (City Road)City Road, EC1V 2AB519 reviews · 22 on Google (3.5)15 in the last 90 days
Latest reviews from every Berkeley Homes North East London Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotHighcroft development Wallingford
We have recently moved into our new house built by the Berkeley group. The whole process,to date, including moving in has been straightforward and relatively stress free.
1/5
Trustpilotthe worst customer care in the business..
We had 5e best experience with the sales team when purchasing our first home, but since moving in and dealing with the customer managers it has been failing after failing. We have been here almost two years and still have issues outstanding that were reported months ago. Having raised a complaint with a Manager who advised things would be sorted, two weeks on and I am still chasing. Total lack of communication and customer care here. Looking to escalate further as the repairs we are waiting for are causing significant damage to our garden, which obviously Berkeley are taking no responsibility for...
5/5
TrustpilotEverything is excellent only the price…
Everything is excellent only the price should be more fair
5/5
TrustpilotLove the flat very much shame about …
Love the flat very much shame about the kitchens cabinets too.high for average person microwave very high and dangerous cupboards in the bath v high too !!! A man thing I feel
4/5
TrustpilotGreat product but felt that a more…
Great product but felt that a more in-depth first time buyer criteria should have been used. As a result I lost invaluable time in exchanging my contracts.
5/5
TrustpilotExcellent sales team and management…
Excellent sales team and management team! Memorable purchase experience! Gorgeous decoration and facilities! Just love it
5/5
TrustpilotGood experience
In the past 7 years, I have purchased properties from the Berkeley Group twice. I’m very satisfied with their products and services. They did pretty good and precessional jobs from Sales to Customer Care. All the building materials and appliances in the house are the best. I enjoy living in Berkeley’ house.
5/5
TrustpilotThe new property was fairly and…
The new property was fairly and professionally marketed. We were kept well informed as construction progressed. And having moved in following completion, the customer service follow up has been excellent.
5/5
TrustpilotGood property quality and services
The property quality and services are good and satisfactory
4/5
TrustpilotNicely built homes
Nicely built homes Except for the rear gardens for the price of the home should be a lot better full of weeds and not even level. Really annoying to look at. House nicely laid out inside good kitchen appliances Built in wardrobe are nice and bathrooms nice.Customer service very friendly and can’t do enough. Constant contact to see if everything is alright.
5/5
TrustpilotThe Berkeley Group.
The Berkeley Group have been great throughout the process of buying our new house.The sales team of Adam and Harry are a real credit to company, they have been superb.The house that we bought has lots of quality fittings that you wouldn’t find elsewhere.If I could find fault, it would be having to pay an extortionate amount to have the patio extended whilst they were already laying the standard one.And not installing a washing machine and tumble dryer in the price.But aside from these two gripes, they have been great.
5/5
TrustpilotVery helpful from start to finish.
Rating only, no written review.
5/5
TrustpilotThe Berkeley team is professional
The Berkeley team is professional, l'm satisfied with my new home.
5/5
TrustpilotBerkeley’s team at Woodhurst park
Berkeley’s team at Woodhurst park, are simply brilliant. As first time buyers we were guided wonderfully and they made a stressful experience of buying a house a joy!
5/5
TrustpilotPersonal Touch
The customer service done well on updating of apartment handover and development progress. Danielle been very meticulous, patience and responsive in assisting me on the progress and handling over of my apartment. It's been a smooth process even I'm not in UK personally. Like the few videos which to keep me updated with the progress. Do keep up the good work!!
5/5
TrustpilotResponsive team and high quality build
The team was really responsive and always answered all our questions comprehensively and kept us up to date with the progress of the build. We were very impressed with the quality of the flat and the customer service we received.
5/5
TrustpilotEleanor Davies was polite
Eleanor Davies was polite, professional and exceptional throughout our quick sales process. She kept us updated at every stage and provided support and advice throughout the whole journey. I would definitely recommend the Berkeley Homes after the wonderful experience.
5/5
TrustpilotWas a very smooth experience
Was a very smooth experience. All questions answered within good times frames. Great customer service. Highly recommend.
1/5
TrustpilotDon’t even think about buying a home…
Don’t even think about buying a home with them unless you want them to take your money and then wash their hands of any issues you have and you want to deal with horrific customer service standard!! Quality of the homes on Highwood are an absolute joke and how they have been passed by the NHBC is questionable with the issues being raised.
5/5
TrustpilotReally great service, recommend! 5/5
Really great service, they met and exceeded expectations. Would purchase from them again.
5/5
TrustpilotGreat experience
The whole purchasing journey was a streamlined and smooth experience making one of the most important purchases a pleasure and taking out so much of the normal stress.
1/5
TrustpilotMost Arrogant untouchable developer in…
Most Arrogant untouchable developer in London if not in the UK, Read well Berkeley leaseholder agreements you will understand that you shall not even consider Berkely homes for a Chicken Pen! for Example: if in the same development Flat A runs into legal trouble with the management agent or developer and Sold the flat leaving unpaid legal bills and cost, Flat B , C , D, etc must pay the bills! how ridiculous is that? and I am not Joking. Ground Rent is a Typical Rip-off by Berkley group one of the most expensive in the UK.60 sqm flat GR is £ 850 PA ???Building defective Walls, structures, and cladding, and pushing the costs on leaseholders alone. Pathetic Avoid at any cost! there is no Zero Star on Trust pilot
5/5
TrustpilotVery good client team but Riseam Sharples Law is extremely unprofessional
Everything is good, especially the client management team. But, the recommended solicitor firm Riseam Sharples is a nightmare. They didn’t provide any ontime qualified service at all. Didn’t reply emails more than a month, after the exchange finished for two months, they sent an email to ask for all legal documents because they CANNOT find them.......
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Berkeley Homes North East London Ltd
Which Berkeley Homes North East London Ltd office has the most reviews?
London (South Quay Plaza) has the most, with 767 reviews rated 3.9 out of 5, followed by London (At Trent Park) with 527.
Where are the Berkeley Homes North East London Ltd offices?
The three Berkeley Homes North East London Ltd offices, by town:
- London (At Trent Park): At Trent Park, London, EN4 0EZ
- London (City Road): City Road, London, EC1V 2AB
- London (South Quay Plaza): South Quay Plaza, Canary Wharf, London, E14 9SH
