Trusted Agent profile
★★★★★
124 reviews across 2 offices and 1 platform
Barrows and Forrester Property Group has two offices, in Birmingham and Lichfield. Together they have 124 reviews on 1 platform, rated 4.8 out of 5 overall.
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Barrows and Forrester Property Group's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleProfessional, efficient and would definitely recommend Barrows and Forrester. Hamad in particular is responsive, friendly and always willing to help. Very happy with the quality of the service provided.
What a lovely review Charlotte - Hamad loved your feedback and so did Team Rentlife.
1/5
GoogleNo lie, I actually thought these people were the most professional people you could go though, with the way they initially handled the whole moving in process but throughout the 6 month tenancy I noticed how incompetent they actually were. Imagine having to message multiple times to get a dishwasher fixed for it to not be done by the time you vacate the property or them failing to show up when they had agreed to come and sort the issue out? It's not okay. Not just that but after moving out Hamad had the audacity to act as though communications on his end were perfectly fine despite having not responding to my initial emails for 3 weeks. I had to call in multiple times to even get a response for it to happen again the following week. I understand people are busy but its not exactly difficult to respond to an email or even be sincere with your apology. It was clear by his tone that he didn't care whether I was upset by his poor and unprofessional behaviour and instead tried to shoo me away. Despite having received a written apology I am writing this review so others don't receive the same treatment I did.NegativeResponsiveness, Professionalism
Dear Zoe, I’ve taken the time to look through your review & was very shocked as this is the first one-star review, we have received and wanted to investigate this in detail. First you state that there were issues throughout the 6-month tenancy, looking through the system I can see there was no major issues but you did have some slight niggles with keys/lock, the dishwasher and your deposit which all occurred in the final months of your tenancy, not throughout the tenancy which you state. At the start of your tenancy, we provide an online Property File account to log any issues you may have in the property so that they are centrally stored, & the office can deal with them and act accordingly. At the handover of keys, you were informed that this system needs to be used and I can see you activated your account. Looking in the system you have not logged any issues on your account meaning we are unable to properly monitor anything & also provide the relevant feedback as to where a job order is with regular updates, this explains why things may have taken longer than usual as you weren’t following the process which we have in place for all tenants. This said the keys and lock were in working order though they were sticking slightly meaning you were still able to use it correctly. We ordered a new lock & set of keys & this was resolved within 8 working days. The dishwasher was still in full working order and you were able to use it without any issues, there was simple a minor issue of a loose bracket holding it place. You notified the office of this at the end of November, 4 months into your 6-month tenancy. I have contacted the contractor directly who has stated they contacted you on a number of occasions to resolve the matter, but you then also cancelled on several occasions meaning they were unable to attend the works order. For clarity they initially contacted you on 16/12/20, the job was booked in on 21/12/20 which you later cancelled, the contractor tried to carry out the work on 5/1/21 which again you cancelled & because of the numerous cancelations he advised you to contact him when you were ready, you failed to rearrange a time with the contractor to fix the dishwasher until the end of tenancy on 2/2/21. If you continually cancel appointments or don’t rearrange a time with the contractor when instructed, we are obviously unable to repair any issues. With regards to your deposit, we have found out why this was not issued when we requested it and was simply down to you not setting up your TDS account. You were issued a login for a TDS account which you failed to open and set up. Barrows & Forrester made the request of funds to be returned from TDS on 02/2/21 (the end of your tenancy) meaning we had taken all the action required and within our control. The TDS, who act as the third-party deposit company for tenants, confirmed that monies have not been returned to you as you didn’t set up your account when it was first issued meaning they were unable to return your deposit. The additional tenant on your tenancy had their deposits returned earlier in the month as they set up their account with TDS. The TDS have confirmed you requested a password change and provided your bank details on the 1/3/21. I have listened to the call you had today with Hamad where you raised some of your points and at no point has, he tried and ‘shoo you away’ on the call he has provided all the information you requested. Despite Hamad speaking with you and agreeing a written apology to be sent to draw the matter to a close you’ve then gone ahead and left a review rather than lodge a proper complaint that does not have accurate information & doesn’t truly reflect what has actually taken place. I appreciate all feedback but when the facts are completely different to actual events, I feel it’s only fair to respond so others can see the high level of customer care we provide to our tenants. James Forrester - MD
5/5
GoogleGreat estate agents would highly recommend to all buyers, sellers, landlords and investors. Krishan was excellent and helped me and my partner achieve a fantastic price when sellling one of our properties. Best estate agents in Birmingham.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kit, what a great review to round off the week in the Rentlife office - so glad you're happy with everything with your property sale from Team Rentlife.
5/5
GoogleHonest review, this company is highly professional and extremely helpful throughout the process when renting. My experience has been really good and long may it continue.
Hi Deepak, thank you for review - it was a pleasure to help you get the property rented out and we look forward to continue working with you.
5/5
GoogleRating only, no written review.
Thanks for five star review Matt. Team Rentlife.
5/5
GoogleRating only, no written review.
Thank you for the five star review. Team Rentlife.
5/5
GoogleRating only, no written review.
Thank you for the five star review Jaswant. Team Rentlife.
5/5
GoogleRating only, no written review.
Thank you for your five star review. Team Rentlife.
5/5
GoogleExcellent service, very knowledgeable and friendly. Would recommend :)
Hi Georgia, thanks for the lovely review and recommendation. Enjoy your new property with us. Team Rentlife.
5/5
Googlevery helpful offering a professional service at the right price, most important is the response time which was amazing.PositiveResponsiveness, Quality, Professionalism, Value
Hi Spencer, that you for your review - very kind words. Team Rentlife.
5/5
GoogleHamad’s been very helpful easy to communicate with and professional. I highly recommend him to anyone needs help in anything property related.PositiveProfessionalism
Thank you very much Peter - what a great review and Hamad was delighted to hear your comments. Team Rentlife.
5/5
GoogleHonest review, this company is highly professional and extremely helpful throughout the process when renting. My experience has been really good and long may it continue.
Hi Deepak, thank you for review - it was a pleasure to help you get the property rented out and we look forward to continue working with you.
5/5
Google"I m first time buyer and i was worried but krishnan helped us alot and he sorted everything for us. We are very impressed from their service's and dedication. Very dedicated and fantastic service. Highly recommend Thank youPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the kind review - Krish will be very happy with your feedback. Team Rentlife.
5/5
GoogleYour ESTAS Review… "We are renting short term due to completing a house sale before our new build is completed. Kristian has made the whole experience simple and efficient and reassuring. "PositiveProfessionalism
Thank you for your lovely review Natasha and the staff loved your feedback. Team Rentlife.
5/5
GoogleI can't praise Hamed Al Qubaisi enough. It's the fourth time he has let my property. Each time he has been professional and extremely efficient. I thought he would have difficulty in letting my property in these difficult times, but he managed to find a good tenant with a few days. Thank you HamedPositiveResponsiveness, Quality, Professionalism, Value
Hi GIllian, Thank you so much for this lovely review. It's great to hear that Hamad has got everything sorted for you and we have a happy landlord and a happy tenant!
5/5
GoogleAmazing Customer service from Hamad Al-Qubaisi He really is an asset to the company. Always polite and courthouse nothing is too much trouble. Looking forward to a long term working relationship.PositiveResponsiveness, Quality, Professionalism, Value
Hi Julie, thank you so much for your lovely review and great to hear the feedback on Hamad. We're really looking forward to working with you too - Team Rentlife.
5/5
GoogleKrishan was by far the best agent we have ever dealt with. Made the whole process easy and refreshing compared to our experience with other agents in the area. I can only imagine the service he provides for sellers is nothing but extraordinary!PositiveResponsiveness, Professionalism
Thank you so much for the review Elliot - we're glad to hear you had such a great experience with us. Team Rentlife.
5/5
GoogleGreat service from start to finish with Barrows and Forrester from all the team, James and krishan looked after our property and kept us in the loop at all times, had great knowledge of the market, set expectations in line with reality, great customer service and always on hand to communicate regarding sale. Would highly recommend
Hi Lianne, thank you so much your review and we're really please you were happy with the team and service.
5/5
GoogleI moved my property after 10 years of it being with another agent! Yes it felt a little uncomfortable (as you can imagine) but best decision I made. Hassle free handover. Personal Professional Honest Service from this team. You can trust them to treat your home like their own. Thank you Hamed Al Qubaisi ! 😇PositiveResponsiveness, Quality, Professionalism, Value
Moving agent isn't always the easiest decision for a landlord to make but we're glad you've made the step and it's working out for you. Look forward to continuing to work together. Team Rentlife.
5/5
GoogleI am happy and satisfied with the services provided by Krishnan and James from Barrows & Forrester. They both have hands-on experience while dealing with issues and have a great ability to suggest alternatives promptly. They are customer focussed and always try to enhance the customer experience in all aspects. I wish them all the best and hope they continue to provide the best of the class service to their customer base."PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the review Amit - look forward to continuing to work with you.
5/5
GoogleNot only does this company provide excellent, quality, a personal, caring and professional service to all their customers, they also have a great social responsibility focus and are exceptionally generous towards the work of free@last, a children's charity based in Birmingham. And it's not just through financial donations, but through time, resource, promotion and even getting their hands dirty to help our children and young people. We love Barrows & Forrester and are sure you will too.
Thank you for your lovely review - we love helping out Free@Last who do such great work for the community. Team Rentlife.
5/5
GoogleOverall my experience was fantastic with Barrows Forrester, as a first time buyer they made sure I felt comfortable and that I understood everything in the buying process step by step. Krishan from Barrows and Forrester was great, he answered any questions I had and continued to keep in contact regularly whilst the buying process was ongoing ensuring I was aware of everything that was going on. I cannot recommend Barrows and Forrester highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the great review Cameron and we hope you're enjoying your first home!
5/5
GoogleMy experience with Barrows & Forrester since day 1 has been excellent. All information required was explained to me in a clear concise manner, including dates and costs. One of the single most important things to me has always been flexibility and every experience I've had has been led by a flexible first approach making sure everybody is happy. All of the costs associated with renting were explained to me and the documents weren't long, confusing or hard to understand. Absolutely perfect company to rent with. Krishan has been amazing. He walks the fine line between agent-customer communications perfectly and with confidence. He's a credit to Barrows & Forrester.
Thank you for the great review John - really glad you're happy with the service and the team are looking after you. Team Rentlife.
4/5
GoogleGreat estate agent and they managed to get my parents the dream home they wanted.
Hi Steve, glad to hear your parents are happy in their dream home - thank you for the review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham has the most, with 124 reviews rated 4.8 out of 5, followed by Lichfield with 0.
The two Barrows and Forrester Property Group offices, by town:
