Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleB&F have recently helped me to rent out my property in Birmingham and I have been really pleased with the service they've provided. Caitlin, Sophia and Jaime have all been incredibly helpful and responsive, with good communication throughout the whole process. Big thanks to the B&F team!
Tom Β· 25 February 2024 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had a great experience working with us at Barrows & Forrester! If you ever need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Rentlife.
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5/5
GoogleHighly professional service from Start to finish jamie is professional,communication was great and helped me deal with all kind of questions.
Highly recommended jamie you deserve a pay rise keep up the good work stay blessed
Adil Β· 26 January 2024 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear about your positive experience with our service. It's wonderful to know that Jaime's professionalism and excellent communication made your journey smooth. We hope you recommend Rentlife to your friends and family.
Rentlife.
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5/5
GoogleThoroughly efficient with amazing customer satisfaction now under new management. A huge thank you to the Barrows and Forrester team.
Ramandeep Β· 27 December 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Thank you for the positive feedback! We're thrilled you appreciate our efficiency and customer satisfaction under new management. The Rentlife team thanks you for your support. If you have any more feedback or need assistance, feel free to reach out. We value your trust and look forward to serving you further. Thanks for choosing Rentlife.
Jaime
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5/5
GoogleWe cannot express how satisfied we are with their exceptional service. From the initial inquiry to the finalisation of the lease agreement, every step of the process was handled with professionalism, efficiency, and a genuine commitment to customer satisfaction.
Barrows & Forrester demonstrated an in-depth knowledge of the local rental market, providing invaluable insights that helped me make informed decisions. Their responsiveness was truly impressive; they promptly addressed all my queries and concerns, ensuring a smooth and stress-free experience throughout.
Jaime, Caitlin and Sophia went above and beyond to ensure that the property was in excellent condition before the move-in date. They coordinated necessary repairs and inspections, demonstrating a commitment to providing a comfortable and well-maintained living space for their tenants.
In conclusion, I highly recommend Barrows & Forrester for anyone seeking a reliable and customer-focused lettings agent. Their expertise, professionalism, and personalised service truly set them apart in the industry. I am grateful for the positive experience and look forward to a continued relationship with them in the future.
Rochielle Β· 27 December 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Hi Rochielle, Thank you so much for your review! We are thrilled to hear about your satisfaction with our services, we're delighted to know we met your expectations.
It's fantastic to hear that our team members in the lettings department went above and beyond to ensure your properties were in excellent condition. We appreciate your acknowledgment of their efforts in coordinating repairs and inspections.
We're grateful for your recommendation and are excited about the prospect of continuing our positive relationship with you.
Thank you for choosing Rentlife.
Jaime
Rentlife.
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5/5
GoogleHello, I have rented my apartment via Barrows in one the most posh buildings in Birmingham and really happy with the services which I am getting in return especially Caitlin Macdonald as she really helped me with one of the dispute with the ex tenant and kept me updated in last 3 months. She is very helpful and dedicated employee of Barrows and have the attitude to help always. I wish her all the best and sure that one day her hard work will take her to highest professional level in property market and she is an asset for Barrows.
Jawad Β· 27 December 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Jawad, Thank you for your kind words! We're delighted to hear that Caitlin's assistance and dedication have made a positive impact on your experience with Rentlife. We truly appreciate your feedback and look forward to continuing to provide excellent service.
Jaime
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5/5
GoogleHighly professional service has been received by Jamie . Start to finish was professional,communication was great and helped me deal any issues and questions.
Highly recommended
Adam
Adam Β· 27 November 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Adam,
Thank you for your kind words! We're thrilled to hear that Jaime provided you with a highly professional and communicative service, assisting you with any issues or questions that arose. We appreciate your recommendation and look forward to continuing to meet your expectations.
Rentlife.
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5/5
GoogleI have had an absolutely wonderful experience with Barrows & Forrester.
I moved in during Christmas and was very worried about the support I would get, but it was a breeze. During the course of the tenancy I had constant communication with the Team for any issues and would have instant response and support. The move out process was handled so well. The communicaton, keys handover and further steps were efficiently and professionally managed by Caitlin Macdonald.
Thank you all so much. π
Rashmi Β· 27 November 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Thank you for your feedback! We're delighted to know you had a wonderful experience with Rentlife. It's fantastic to hear that our team provided seamless support during your move-in, tenancy, and move-out process. Caitlin is thrilled to have made a positive impact, and your kind words motivate us to maintain our commitment to efficient and professional service.
If you ever need further assistance, please don't hesitate to reach out. Thank you for choosing Rentlife!
Best wishes,
Jaime
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5/5
GoogleBarrows & Forrester Recently took over my 2 rental properties. Ive got to say how happy I am with them. After an inspection on both properties, some rectification work was pointed out and rectified fast to a high standard. Jaime was very good with both my tenants and it was a smooth transition. Im so pleased with their services I would highly recommend to anyone seeking letting services. Its been a weight off my shoulders!! Thank you Barrows & Forrester.
Neil Β· 27 November 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Neil,
Thank you for your positive feedback! We're thrilled to hear that you are happy with the services provided by Rentlife after recently taking over your rental properties. It's great to know that Jaime ensured a smooth transition, addressed any rectification work promptly, and maintained excellent communication with your tenants. We appreciate your recommendation and are pleased to have lifted the weight off your shoulders.
If there's anything more we can assist you with, please feel free to reach out. Thank you for entrusting us with your properties!
Rentlife.
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1/5
GoogleRating only, no written review.
Meat Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
We appreciate your feedback, and we apologise for any inconvenience you may have experienced. However, it seems there might be a misunderstanding, as we couldn't locate your details in our system. We would like to address your concerns and provide assistance. Kindly reach out to our head of lettings, Jaime, on 0121 296 2600 so that we can investigate further and resolve any issues you may be facing.
Best wishes,
Jaime
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5/5
GoogleSophia Tong is a very professional and efficient state agent. She helps us a lot and we are really grateful for her great work. If we need letting other properties in the future we definitely will use her company again! Thanks Sophia!
Sophia is very professional and dedicated. She has a super serious work attitude and is very careful. She is a very rare and excellent real estate agent. If we have other houses to rent in the future, we will definitely contact her again! Thank you, Sophia!
Sharon Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Hi Sharon, Thank you so much for your incredibly kind words about Sophia Tong. She is delighted to hear this feedback, and we truly appreciate your appreciation! We look forward to serving you again in the future. Thanks once more for choosing Rentlife.
Jaime
(Hello, Sharon. Thank you very much for your sincere review of Sophia Tong. We have passed it on to her and she is very happy about it. We sincerely appreciate your appreciation and support. We look forward to continuing to serve you and thank you again for choosing us. Rentlife becomes your property management company ).
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1/5
GooglePony! Typical Yam Yam rip off merchants! Say one thing / but do the other! - ripped my mate off & Ive been done by estate agents too. Save yourself the grief & just find the owners direct so they do not get an earner from playing dumb.
Alexander Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Alex, Iβm unable to locate your details in our system. Please email jaime.duffy@rentlife.co.uk to discuss your concerns, and weβll work to address them promptly.
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5/5
GoogleI had a pleasure to rent the flat with the help of Jaime Duffy (letting manager). She was very helpful and sorted out all difficult issues which allowed me to rent the flat even earlier than I expected.
Burak Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
We're delighted to hear about your positive experience renting with the assistance of myself and the rest of the team!. Thank you for choosing us, and we hope you enjoy your new home!
Jaime
Senior Lettings Manager
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5/5
GoogleIβd like to express my appreciation for Caitlinβs help over the past few weeks. She has been helpful and attentive, and resolved my issue for me. Thank you!
Jake Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Good morning Jake,
We appreciate all the feedback our clients provide us, and we are pleased to read that your experience with us meets our high standards, so much so that you were compelled to leave us a five-star review. . We are glad that Caitlin was able to assist you!
Jaime
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1/5
GoogleA friend of mine went through a rough patch dealing with this agency. They imposed supplementary costs, but when questioned about it, they couldn't furnish any evidence. It seems like this agency is geared towards emptying your pockets; I'd caution against engaging with them.
Sai Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Thank you for your feedback. Weβre sorry to hear about your friend's experience. We couldn't find details about this issue in our system. To help resolve this, please email Jaime at jaime.duffy@rentlife.co.uk. Weβre committed to addressing any concerns and ensuring clarity.
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5/5
GooglePositive experience with Barrows & Forrester. They are very professional.
In particular Sophia was really kind and always available to help promptly. Thank you very much!
Gabriele Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Gabriele,
We appreciate your positive feedback regarding your experience with Rentlife. Our commitment to professionalism is a top priority, and we're delighted to hear that Sophia's prompt and kind assistance stood out to you. Thank you for choosing our services, have a great day.
Jaime
Senior Lettings Manager
Rentlife.
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5/5
GoogleMs. Caitlin MacDonald is a constructive communicator who generates long-term trust relationships with clients, tenants and contractors. She doesΒ veryΒ wellΒ job!! She is a excellent Property Manager. Highly recommended!
Little Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Thank you for your positive review of Caitlin, comments on her communication and commitment to building trust with our contractors are highly appreciated. We value your recommendation and look forward to our continued successful collaboration.
Jaime
Barrows and Forrester
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5/5
GoogleSetting up with Barrows & Forrester as a landlord has been a great experience. T&Cs are straight forward, processes efficient and the team has been fantastic in communication from the start. Special thanks to Hamad and Jaime.
Kristin Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Kristin, thank you for taking the time to write a 5* review for the lettings team. We are delighted with your feedback, and we hope you recommend us to your friends and family. Have a great day!
Jaime
Senior Lettings Manager
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5/5
GoogleIβve been with barrows &forrester for a couple of years now. I spoke to James before signing with them who put me at ease, Jaime and Caitlin have recently joined the team and have been amazing always keeping me updated and liaising with tenants. Hope to keep this relationship going for years to come.
Jay Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Good morning Jay,
Thank you for your continued trust in Rentlife. We're delighted that James, Jaime, and Caitlin have provided you with excellent service. We look forward to maintaining this positive relationship for years to come. Your satisfaction is our priority, we hope you recommend us to your friends and family in the future.
Jaime
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5/5
GoogleI recently used Barrow and Forrester so sell a property and cannot fault the service from start to finish. Their communication was excellent and they were extremely helpful in liaising with the solicitors regarding the sale (as I do not live locally.)
I would have no hesitation in recommending Barrow and Forrester.
Lee Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Lee, thank you for choosing Rentlife to sell your property. We're thrilled to hear about your excellent experience, especially with our communication and assistance in liaising with solicitors. Your recommendations mean a lot to us.
Peter Smith
Residential Director
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5/5
GoogleAs a buyer I had an excellent experience with Barrows and Forrester. In particular, Robyn handled the purchase process very professionally and kept me up to date answering my queries, even when on leave! Great service.
Kenny Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Kenny, thank you for taking the time to write a 5* review for Rentlife. The team are delighted with your feedback, we hope you recommend us to your friends and family in the future. Have a great day.
Peter Smith
Residential Director
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5/5
GoogleMy experience with Barrows and Forrester's was very positive. Iβve recently moved into a 2 Bedroom apartment in Central Birmingham and the Lettings team made the whole process smooth.
Jaime in particular was very responsive. She handled my telephone and email enquiries promptly. I had a few contract amendments that needed changing and it was dealt with quickly. The pre-tenancy checklist was thorough and pictures were clear.
I had the keys to the apartments on Saturday. Jaime went out of her way to stay back after office hours whilst I came to collect the keys. She went above and beyond and and her customer service skills are fantastic.
5 stars!
Forid Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Forid, We're delighted to hear about your positive experience with Rentlife in Birmingham. Our Lettings team are dedicated to ensuring a smooth process. I appreciate your kind words about my responsiveness and exceptional customer service. Enjoy your new apartment, and thank you for choosing us!
Jaime
Senior Lettings Manager
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5/5
GoogleI have found Barrows & Forrester's service levels second to none.
From the very first communication of enquiry, they have kept me informed and have always come back to me when there were queries and potential issues.
I had a VERY bad experience with (what I thought) was a reputable and well established Letting Agents which caused myself and family a great deal of stress having fell fowl of BAD tenants which were apparently "vetted" by the previous agents.
I was quite anxious about letting the property again!
I was recommended Barrows & Forrester and from the start they were keen to ensure I was content and confident in the service I received.
To date I receive regular updates and would not consider going elsewhere for a letting's service - or indeed with the sale of any property.
Stuart Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Stuart,
Thank you for sharing your positive experience with Rentlife. We're delighted to hear that our service levels have met your expectations and provided you with confidence in the letting process. Your feedback is invaluable, and we appreciate the trust you've placed in us. If you have any further needs or enquiries, feel free to reach out!
Best wishes, Jaime
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5/5
GoogleHaving dealt with a number of estate agents and lettings services in Birmingham, I can hands down say Barrows & Forrester provide not only the best, but also the most efficient service. From our initial enquiry to moving in, it was such a smooth process (special thanks to agent Chris for his assistance), with communication and clarity being provided every step of the way. Highly recommend!
Joshua Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Dear Joshua, thank you for your 5* review! We're thrilled that you found our services at Rentlife to be the best and most efficient in Birmingham. Chris and the team are dedicated to clear and smooth communication. Your recommendation means a lot to us! We hope you recommend our services to your friends and family.
Jaime
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5/5
GoogleBarrows & Forrester was the best place to search for house in Birmingham. We had recently moved Birmingham and Sophia from Barrows & Forrester made us very easy to get a beautiful and wonderful apartment for rent. I would strongly recommend this place to find a house for your needs with the help of superb people working here.
Lohit Β· 23 October 2023 Β· Barrows and Forrester Property Group Birmingham
Agent replied Β· 22 October 2024
Good morning,
Thank you for taking the time out of your day to leave us a five-star review and for being so complimentary of our services. We appreciate you highlighting your experiences with Sophia. We hope you will consider using our services again in the near future
Jaime
Rentlife
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.