Trusted Agent profile

Balmforth estate agents in Mildenhall and Haverhill

4.6

★★★★★ Excellent

351 reviews across 2 offices and 2 platforms

Balmforth has two offices, in Mildenhall and Haverhill. Together they have 351 reviews on two platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

328

Reviews on Google

All 2 offices

Facebook logo

4.5 / 5

23

Reviews on Facebook

All 2 offices

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Our offices

Balmforth's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 328 reviews on Google only. Show every review

5/5

Google

I can't thank Balmorth Haverhill enough! All the staff I dealt with were really helpful and took all the worry out of selling my property.

Jennie · 13 June 2022 · Balmforth Haverhill

Agent replied · 12 June 2024

Pleased we could help Jennie

5/5

Google

Jodie and the team have been exceptionally helpful throughout the sale process, they could not have done more and we appreciate all they help

SHARON · 13 June 2022 · Balmforth Haverhill

Agent replied · 12 June 2024

It was a pleasure Sharon. Thank you for your review!

5/5

Google

Thanks so much to Jodie at Balmforth, Haverhill she managed to get my house sold . Brilliant dedicated and professional. Thank you Jodie, Andrew RosePositiveProfessionalism

Andrew · 13 June 2022 · Balmforth Haverhill

5/5

Google

Providing help where help is needed. I've used balmforths both to rent and to sell and with out exception I have found the staff to be polite, pleasant, personable and profesional. My thanks to them for servives rendered.PositiveResponsiveness, Quality, Professionalism, Value

Adrian · 13 June 2022 · Balmforth Haverhill

5/5

Google

I thought Balmforth's where very helpful all through the house buying experience, nothing was to much trouble, all my questions were answered very promptly and Jodie whom delt with the purchase was fantastic nothing to much trouble so thankyou for that Jodie. Would very highly recommend Balmforth's.PositiveResponsiveness, Professionalism

Duncan · 13 June 2022 · Balmforth Haverhill

5/5

Google

I want to say a huge Thank you to the Balmforth team. They have been so helpful these past few years.. with a special thank you to Cayley, who helped me massively in the beginning and throughout. I would highly recommend Balmforth Haverhill

Mandy · 13 June 2022 · Balmforth Haverhill

Agent replied · 12 June 2024

Thank you Mandy.

3/5

Google

PROS: The start of our dealings with Balmforth was great. Cayley went above and beyond to assist with my partner and I in viewing the house we will be moving in to. She agreed to meet us after official work hours so we could still get a chance at viewing the house. Cayley was excellent at showing us around the house and making sure we were happy with what we had seen. She was incredibly friendly. CONS: The communication is terrible. As someone who is moving into their own property for the first time, there are a fair amount of questions in which we email across as both my partner and I work in between Balmforth's opening hours so cannot call. The responses to our questions can take days - sometimes we don't get a response so we are still in the dark about some stuff. There is no acknowledgement of the emails being received or that our queries are being looked into. If the communication was sorted out and responses were a bit quicker, the customer service would be much better.

Laura · 13 June 2022 · Balmforth Haverhill

5/5

Google

Jodie at Balmforth has been a great help with my recent house purchase. Communication was excellent throughout the process and all my questions would get answered keeping things smooth and stress free. Highly Recommend.

Mark · 13 June 2022 · Balmforth Haverhill

Agent replied · 12 June 2024

Thanks for your kind words Mark.

5/5

Google

I don’t normally leave reviews however felt I had to after the service I have received. So my mum lives in middle of nowhere 3 hours away with no immediate family around her, she now has few health issues so I needed to bring her down here so she can be around her kids and grandchildren so we can look after her and see her more. Found a ground floor flat in town right near where I live perfect contacted cayley from balmforth explained our situation and she was amazing flat ticked all the boxes for my mum she met my mum explained the whole process made her feel very comfortable as this is a big deal for her, nothing was to much trouble wasn’t pushy in trying to get it the flat let, stayed in contact with us right through to picking up keys any thing we thought we would have a problem with she had a solution for us. Staff team in the office very pleasant and helpful to talk to all messages we’re past on straight away. Thank you Cayley and the rest of the balmforth team you’ve helped our family more than you will ever know. If your looking to rent buy etc this is the place for you very highly recommended.

Gavin · 13 June 2022 · Balmforth Haverhill

Agent replied · 12 June 2024

Delighted we could help your mum move and thank you for your kindle words!

5/5

Google

A Huge thank you to Jodie and her team!!!!!! Speaking as a seasoned house purchaser.... I genuinely cannot speak more highly of the impeccable service received on the purchase of my property through Balmforth Estate Agents. From first impressions, to viewing, to amazing negotiation skills, to going above and beyond when all seemed lost to get my purchase completed.... I’m speechless as to the magic that Jodie and her amazingly professional team managed to pull off for me. I can honestly recommend to anyone purchasing or selling through this incredible team, you will not be disappointed. Given how stressful buying and selling houses is, do yourself a favour and save your sanity! Go and see Jodie...... You will not regret it... 🙂

Michael · 13 June 2022 · Balmforth Haverhill

Agent replied · 12 June 2024

Hi Michael, thanks for your very kind words indeed. We are delighted to have helped you move and wish you all the best in your new home!

1/5

Google

Rating only, no written review.

Cristian · 24 December 2021 · Balmforth Haverhill

5/5

Google

Absolutely brilliant service. Jodie always went above and beyond. By far the best service I have received. Can't recommend Balmforth enough!PositiveResponsiveness, Quality, Professionalism, Value

Bill · 27 August 2021 · Balmforth Haverhill

Agent replied · 12 June 2024

Thank you Bill, it was a pleasure dealing with you.

5/5

Google

Good photos were taken of the house we sold, they were very representative of the house, we sold very quickly Very good service from Balmfourth, kept us in the loop all the way, when things were taking a while as they can do and especially with the pandemic, they were proactive in chasing things up and letting us know what was going on and good at giving advice where needed Would recommendPositiveProfessionalism

Karl · 27 August 2021 · Balmforth Haverhill

Agent replied · 12 June 2024

Hi Karl, thanks for your feedback. We are delighted you were happy with our service and wish you well in your new home.

1/5

Google

Terrible customer service. The lady on the phone was just ignorant. Had been booked in for a viewing that they changed the time of twice. After the 3rd change which made it an hour earlier than the original we said we'd be there as quickly as we could- but would probably be about 10mins later as was coming straight from work, about an hour away. They agreed that this was fine and said we would just have to have a quicker viewing- no problem. We arrived 5 mins later than the allocated time- but still earlier than we said. The person showing us around had already left- no phone call or anything to ask if we were nearby and refused to come back to show us around. The lady on the phone was even worse and outright rude saying it was our fault and they couldn't book us for a viewing for at least another week- by which time it would most likely have sold and so we had a 2 hour drive and had to leave work early for nothing. It's a shame because we were planning on offering substantially over the asking price after the viewing but will definitely not be buying with them anymore. Definitely avoid as a buyer or seller.NegativeProfessionalism

Reggie · 27 August 2021 · Balmforth Haverhill

Agent replied · 12 June 2024

Hi Reggie, Thanks for your feedback and please accept my apologies for the experience that you had. Our dealings with you on this matter were certainly not to the standard we expect or typically deliver. We have been looking at the matters that you have raised and put in place some additional training with the staff member concerned to ensure there is no repeat.

5/5

Google

We can't speak highly enough of the professional service we received from Balmforth Estate Agents (in particular Jodie Miller). From the initial viewings through to exchange and completion we have been kept informed and updated. Bookings were well organised and the viewees were carefully vetted. Communication was excellent and never a problem, we were always updated with the latest news (good or bad). If you are looking for an estate agent with great local knowledge, excellent communication skills and a local agent to buy or sell your house I would thoroughly recommend Balmforth Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 27 August 2021 · Balmforth Haverhill

Agent replied · 12 June 2024

Thank you for your positive feedback. We are pleased to hear you had a great experience and wish you luck in your new home!

5/5

Google

What we liked the best about Balmfourth is that they responded back very quickly. When we first got here we didn’t have a UK cell number yet so we could not call so we had to email. Out of all the houses we inquired about Balmfourth was the first to respond, while some other agencies never replied back or it took a day or two to get a response. Also, they had multiple houses with in our budget and our needs that we looked at all in one day back to back to back. Highly recommend! All the agents we had were also very nice and professional!PositiveResponsiveness, Quality, Professionalism, Value

Breydn · 25 August 2021 · Balmforth Mildenhall

Agent replied · 15 June 2024

Thank you so much for your amazing review! It can be a difficult and confusing time when you fist arrive here, especially during the current situation, I'm glad that we could be there to help. A warm welcome to the UK and best wishes in your new home!

4/5

Google

I recently both bought and sold with Balmforth and found their service and approach really great. From Megan and Sammi who got me on the market to Matt who showed me my dream home and helped me secure it and complete on both properties. The team are friendly and approachable but they also got the job done. They even recommended and worked closely with an excellent solicitor. For me they are the complete package at a competitive rate and I would happily recommend.PositiveProfessionalism

Kathryn · 25 August 2021 · Balmforth Mildenhall

Agent replied · 15 June 2024

Thank you for your positive review and recommendation. As a team we strive to deliver a friendly and professional service. We wish you all the best.

5/5

Google

Rating only, no written review.

Victoria · 16 June 2021 · Balmforth Mildenhall

Agent replied · 15 June 2024

Thank you Victoria for your 5 star review! *****

4/5

Google

Rating only, no written review.

Colin · 16 June 2021 · Balmforth Mildenhall

Agent replied · 15 June 2024

Thank you for your kind review! We really strive to offer a 5 star service, so we would really appreciate it if you could contact the office, if we can help with anything? Many thanks :-)

5/5

Google

Rating only, no written review.

Drakard · 16 June 2021 · Balmforth Mildenhall

Agent replied · 15 June 2024

Thank you so much for your 5 star review!

5/5

Google

Rating only, no written review.

Jay · 16 June 2021 · Balmforth Mildenhall

Agent replied · 15 June 2024

Thank you so much for your 5 star review Jay, it is very much appreciated!

4/5

Google

Rating only, no written review.

Andrew · 16 June 2021 · Balmforth Mildenhall

Agent replied · 15 June 2024

Thank you for your positive star rating!

1/5

Google

Rating only, no written review.

Rory · 16 June 2021 · Balmforth Mildenhall

5/5

Google

Personnel were very professional and knowledgeable

Benson · 16 June 2021 · Balmforth Mildenhall

Agent replied · 15 June 2024

Thank you for your 5 star rating and your kind words. We wish you all the best in your home

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Balmforth

Which Balmforth office has the most reviews?

Mildenhall has the most, with 227 reviews rated 4.6 out of 5, followed by Haverhill with 124.

Where are the Balmforth offices?

The two Balmforth offices, by town:

  • Haverhill: 12 High Street, Haverhill, CB9 8AR
  • Mildenhall: 22-26 High Street, Mildenhall, IP28 7EQ

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