Trusted Agent profile
★★★★★
106 reviews across 3 offices and 1 platform
Balfours LLP has three offices, in Shrewsbury (two offices) and Ludlow. Together they have 106 reviews on 1 platform, rated 4.6 out of 5 overall.
Balfours LLP's three offices, most reviewed first. Each has its own page.
Showing 106 reviews on Google only. Show every review
5/5
GoogleJust sold mum's house using Balfours estate agents. From start to finish they were brilliant. Scott was a star, helpful, helped mum who is now over 80. A brilliant brochure was done, and fro start to finish the house sold in 9 days. Wow. Highly recommended.
5/5
GoogleWe have just completed the purchase of a property and can honestly say the service from beginning to end was exceptional. We did experience a few issues along the way, but Charlie assisted with everything from chasing up solicitors to finding out additional information that was needed. Wouldn’t hesitate to use them again.
5/5
GoogleBalfour's were recommended to me for the sale of my property, Charlie and team provided excellent customer service. They went beyond expectations by communicating with the Buyer and both solicitors to iron out issues to complete the sale.
5/5
GoogleI recently successfully applied for a rental property through Balfours and couldn't be happier with their service. Their agent Harry was professional, prompt, responsive and did his utmost to help me with any queries and questions that I had about the whole process; being my first private rental agreement, there were more than a few! I am blown away by their service and will definitely use them again if I am able to. Can't recommend enough!
5/5
GoogleI have been very impressed by the professional nature of Balfour's communication regarding my purchase. Every question I have posed has received prompt attention from Scott, Lisa and Bryn and I have been proactively kept informed of progress at every stage. This experience has proved a welcome and unexpected change from my expectations based on previous interactions with other Estate Agencies.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAs a Landlord letting a property, Paula and Cathrine and Charlotte at Balfours were absolutely excellent, liasing with me to arrange viewings, tenancy agreements, legionaires assessments, etc etc An excellent service all round.
1/5
GoogleI'm amazed at all the positive reviews. Balfours completely let us down. Strung us along for 2 weeks in relation to a rented property near Shrewsbury. Always promised to call us back but never did. We did the chasing only to be badly let down by yet another event in Shrewsbury. They completely overlooked us as we don't have a squeaky clean credit score. NO CCJs or actual debt and earn over 50k per year but they cherry pick. Harry was useless and the so called head of lettings wouldn't be fit to make tea in my offices. Useless.
5/5
GoogleWe recently rented a property through Balfours and they were fantastic. The support we received from Cathrine, Harry and Paula was great from start to finish. The entire process was handled quickly, professionally and in a very friendly way. A great team!
5/5
GoogleRating only, no written review.
5/5
GoogleReally?
5/5
GoogleRating only, no written review.
4/5
GoogleProfessional staff.
5/5
GoogleLovely people. Professional business
5/5
GoogleBalfours offer a friendly and professional letting service. I would certainly recommend them.
5/5
GoogleBrilliant company from the start. Very friendly and professional. Extremely helpful and made it easy for me. Recommended highly.
5/5
GoogleFriendly professional lettings team, so helpful through every stage of renting my first property. Could not recommend them enough.
5/5
GoogleI rented a property from Balfours, they were very professional, very friendly and extremely helpful. I would highly recommend these guys.
5/5
GoogleBryony and the team were awesome, I had a few issues I thought would be a problem but they help as much as they could and everything went perfectly 10/10
5/5
GoogleFantastic service provided. Bryony in the lettings team was swift, efficient, friendly and informative during my application process and securing my tenancy with her assistance through Balfours was a pleasure. Follow up post collecting my keys was also attentive and helpful and I felt fully supported. Highly recommend!
1/5
GoogleCan not believe how poor this company is for managing a property they are a telephone answering service just taking their % will never use again to manage one of my properties.
5/5
GoogleBalfours provided thoroughly professional service, always with courtesy and enthusiasm. I will certainly recommend Balfours to anybody.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Balfours LLP is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Shrewsbury (New Windsor House) has the most, with 47 reviews rated 4.6 out of 5, followed by Shrewsbury (The Square) with 42.
The three Balfours LLP offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
