Trusted Agent profile

Ayers and Cruiks estate agents in Southend-On-Sea and Chelmsford

4.4

★★★★★ Great

213 reviews across 2 offices and 3 platforms

Ayers and Cruiks has two offices, in Southend-On-Sea and Chelmsford. Together they have 213 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

173

Reviews on Google

All 2 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 2 offices

Trustpilot logo

38

Reviews on Trustpilot

Business-wide

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Our offices

Ayers and Cruiks's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 173 reviews on Google only. Show every review

5/5

Google

The best Southend can ever find !⭐️⭐️⭐️⭐️⭐️ From the moment you walk-in the door until you leave, this place treats you like gold!! I have never been in a place where l've felt so welcome by so many people; from management. Can't say and thank enough good things about Jo. You can trust them without a doubt . I can't imagine going anywhere else, for rent , lease or freehold. Highly recommended!!! 💪👍😊

VLADIMIR · 25 July 2024 · Ayers and Cruiks Southend-On-Sea

Agent replied · 24 August 2024

Thank you very much for your positive feedback its really appreciated by our team

5/5

Google

I used to have property let via A&C sold it 5 years ago. Had a tax issue dating back to 2017 needed some information on a monthly statement I had lost/misplaced that I needed. Rang A&C spoke to Lettings who investigated then referred me to Accounts who within a matter of minutes had emailed me the relevant missing statement. I was shocked as I no longer have a relationship with the company so was expecting for them not to care or make an effort to retrieve the statement. Both people were so helpful I am an older person and have never written a review and didn't even know how until found out you just go to business website but was worth the time as when someone goes over and above what you expected the praise is earned. Thanks to Phil Hammond and the guy from Lettings who also helped - sorry can't recall the name.

Terry · 25 July 2024 · Ayers and Cruiks Southend-On-Sea

Agent replied · 24 August 2024

Dear Terry. Thank you so much for your review it really is much appreciated.

5/5

Google

Absolutely fantastic letting agency, I needed a commercial letting sorting out pretty fast, as I need the storage space, within 4 days. Darrell managed to get the lease drawn up agreed and signed with the landlord within 3 days. Top Class Service. I would Highly recommend them to anyone.

John · 25 July 2024 · Ayers and Cruiks Southend-On-Sea

Agent replied · 24 August 2024

Dear John. Thank you so much for your positive review it means a lot to us to know that we are keeping clients and applicants happy.

5/5

Google

I have just moved into a new property with Ayers & Cruiks and the whole process was smooth and stress free. I primarily dealt with Jo and Nick, however, the whole team were very professional, extremely helpful and always friendly. I have been a tenant with them in another property for 10 years and they have always provided an exceptional service dealing with issues that arise in a prompt and efficient manner. I would definitely recommend!

Maxine · 25 July 2024 · Ayers and Cruiks Southend-On-Sea

Agent replied · 24 August 2024

Dear Maxine. Thank you so much for your review and feedback. Our residential team work very hard to make your move as stress free as possible and its great to receive positive feedback like this. Thank you

5/5

Google

We have just let one of our commercial units through Ayers & Cruiks , Kerry Graves was our agent & she did a superb job throughout the process from putting together the advertisement , introducing potential new tenants & securing the tenant we have just taken on a new 5 year lease ,this is the second unit A&C have let for us & I would have no hesitation in recommending their services !

Charlie · 5 June 2024 · Ayers and Cruiks Southend-On-Sea

Agent replied · 12 June 2024

Thank you so much for your review we really appreciate your feedback

5/5

Google

Both Jo Ballantyne and Emma Stiers were very professional, extremely helpful and friendly, nothing was too much trouble, any query or enquiry was dealt with in an efficient and friendly manner. Thank you Jo and Emma.

Loraine · 13 April 2024 · Ayers and Cruiks Southend-On-Sea

5/5

Google

The service I received was fantastic from start to finish from both Jo Ballantyne and Emma Stiers. Helped me and kept me updated at every opportunity. highly recommended and a huge thank you to Jo and Emma for making the process simple. Thank you John Fuller

Admin · 13 April 2024 · Ayers and Cruiks Southend-On-Sea

1/5

Google

Rating only, no written review.

Maurizio · 14 March 2024 · Ayers and Cruiks Southend-On-Sea

Agent replied · 24 August 2024

Hi Maurizio we are sorry you have felt the need to leave a 1 star review, we would very much like to understand why you have felt it necessary to do this and which department you were dealing with. Please contact Kevin Cruiks or Steve Ayers to discuss.

5/5

Google

For my experience I have had Emma and Jo. Both kind ladies have been more than helpful for my first time moving out and to make things better. They are always happy to contact you if you need any further assistance. Great first time experience moving out 😊

James · 14 March 2024 · Ayers and Cruiks Southend-On-Sea

5/5

Google

Myself & my partner have been looking to live together in Southend for a few months. We are so happy where we are now with thanks to Ayers & Cruiks. Emma & Kathryn have kept us up to date the whole time, we trusted them in helping us to find a home. They were so friendly, trustworthy & delivered great customer service. Without their assistance we wouldn't be where we are today.

Mike · 14 March 2024 · Ayers and Cruiks Southend-On-Sea

5/5

Google

Kerry was super helpful. Always quick to reply with queries and questions.

Bradley · 13 February 2024 · Ayers and Cruiks Southend-On-Sea

5/5

Google

Couldn't have asked for an easier estate agent's to deal with. From the moment I enquired the staff were so helpful. So easy, quick and friendly.

Samantha · 13 February 2024 · Ayers and Cruiks Southend-On-Sea

5/5

Google

Moved into our new flat last weekend, and the process was so smooth and enjoyable compared to other past experiences. Jo and Emma specifically have been amazing, very informative and always there for any questions or queries we’ve had and nothing has been too much trouble. Definitely our forever home until we can buy, can’t thank you guys enough. Thankyou x

Amy · 15 December 2023 · Ayers and Cruiks Southend-On-Sea

5/5

Google

I think Ayers & Cruiks is one of the best letting agent in UK. Their service is great and communication always fast. I worked with Emma, she is a very professional lady and help me a lot to find out my new home. I wish for a great future to Ayers & Cruiks.

Salah · 15 December 2023 · Ayers and Cruiks Southend-On-Sea

5/5

Google

The best estate agents there is! Everyone is so lovely and polite, couldn’t recommend them enough!

Kelcey · 16 October 2023 · Ayers and Cruiks Southend-On-Sea

1/5

Google

I arrange a viewing, go have a viewing, the same day I am sent forms to fill for referencing and am told that it will be sent to the landlord for consideration. For 17 days there is absolutely no response from the agent whatsoever, and then on the 17th day the property is no longer on the market on Rightmove and can't be seen on their website. Be aware, checking their reviews here on Google, this seems to be a common occursnce with them.

Bora · 16 October 2023 · Ayers and Cruiks Southend-On-Sea

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ayers and Cruiks

Which Ayers and Cruiks office has the most reviews?

Southend-On-Sea has the most, with 213 reviews rated 4.4 out of 5, followed by Chelmsford with 38.

Where are the Ayers and Cruiks offices?

The two Ayers and Cruiks offices, by town:

  • Chelmsford: Burgundy Court, 64/66 Springfield Road, Chelmsford, CM2 6JY
  • Southend-On-Sea: 86 - 88 Baxter Avenue, Southend-On-Sea, SS2 6HZ

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