Trusted Agent profile
★★★★★
1,845 reviews across 4 offices and 2 platforms
Avant Homes Scotland West has four offices, in East Kilbride and Glasgow (three offices). Together they have 1,845 reviews on two platforms, rated 3.7 out of 5 overall.
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Avant Homes Scotland West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBeen to see Louise at earls Park
Been to see Louise at earls Park, she was fantastic, so helpful and friendly and fill of knowledge 😀
Thank you for your excellent review about Louise! We are very glad to hear you had a good experience with us. Kind regards, Avant Homes
5/5
TrustpilotFirst time buyers
We have just moved into our new home at Hackett Grange and so far we are very impressed. The sales process from beginning to end has been fantastic, Keiran has been amazing throughout, as first time buyers we have felt so supported from the first appointment to the day we got the keys. We were very unsure at first buying a new build due to the negative experiences you hear. However, so far our expectations have been exceeded with any issues being dealt with promptly and efficiently. The team have been great so far, definitely recommend.
Thank you for your lovely feedback about Keiran! We are delighted to hear you had a great experience with us. Many thanks, Avant Homes
1/5
TrustpilotSince purchasing out home from Avant…
Since purchasing out home from Avant Homes (Honeyman Park development), we have been faced with nothing but issues, both with the property itself and with the company's customer service.
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. Please could you respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Kind regards, Avant Homes
5/5
TrustpilotJulia at Lawrence Point was very…
Julia at Lawrence Point was very friendly and helpful
Thank you for your wonderful review about Julia! Kind regards, Avant Homes
5/5
TrustpilotCheryl was absolutely fabulous…
Cheryl was absolutely fabulous throughout the whole process at Richmond Heights. Very knowledgeable and helpful and answered every question honestly and professionally.
Thank you for your lovely feedback! We are delighted to hear that Cheryl provided you with an excellent experience. Many thanks, Avant Homes
1/5
TrustpilotTerrible customer service
So terrible customer service. They keep delaying everything for us. We have been following up since last 10 months and still they dont respond. Once the house is sold they keep ignoring you. Never ever buy house with Avant. We are in Darach fields Robroyston, Glasgow. Please stay away from this development.
4/5
TrustpilotFirst Time Buyer Experience
The Team at Avant homes have been super helpful, kind & positive whilst sharing the process of buying my first house with me. Kornelija has been very understanding of my nerves and questions and has been patient all the way through and kept me excited! I have a clear path of what will happen next and i think its perfect customer service for anyone doing this for the first time. Thank you to everyone at Avant
Thank you for your positive feedback about our colleague Kornelija and for your fantastic review! Kind regards, Avant Homes
2/5
GoogleTo far out for me
4/5
TrustpilotWe havn't purchased an house in a long time...
We havn't purchased an house in over 25yrs, we wandered in to the show house without booking, the young lady was very pleasant with my wife and I and left us alone to wonder around the show home on our own. We then sat down with her she was very helpful and informative overall a lovely experiance.
5/5
TrustpilotMelanie was fantastic made the whole…
Melanie was fantastic made the whole thing smooth and super helpful and friendly
5/5
TrustpilotPaul at Brompton mews is amazing and…
Paul at Brompton mews is amazing and fantastic so knowledgeable and really dedicated his time to us. Jamie in sales and part exchange has been so kind and helpful and Molly at James Leighton finacial services has been absolutely incredible. So far with our reservation process we couldn't have wanted anything more.
5/5
TrustpilotExcellent service and professionalism
I would like to provide positive feedback for Andy Jones following his recent visit to our property. We had a number of minor snagging issues, and Andy took the time to thoroughly inspect and document each one. He resolved several of the issues during the visit itself, which was greatly appreciated.
Thank you for your positive feedback about our colleague Andy and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotI went to Five Rise Quarter at Bingley
I went to Five Rise Quarter at Bingley. I had arranged to see Abi on the day the show home opened. Abi was extremely helpful and explained everything to us showing us diagrams etc. I was interested in a two bed house but the show house was a larger detached house. Abi explained how we could see where I wanted to be from the upstairs window. Abi said she would make us an appointment to look round a Ripley house. This was done and she walked round with us explaining about the different upgrades etc. I was very pleased as to how helpful she was and will definitely go back with any further enquiries I have
Thank you for taking the time to write a review about your experience. We are very happy to hear that Abi made your journey easier and gave you a great experience with us! Kind regards Avant Homes
4/5
TrustpilotPlot 117 trinity fields
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced. We are very pleased to hear that Mark and Zoe gave you an excellent experience! Many thanks, Avant Homes
5/5
TrustpilotOn arriving at Seeley Fields we was…
On arriving at Seeley Fields we was greeted by Ruby, who was extremely helpful answering all our questions, showed us around the properties that was available within our price range. 5* customer service from Ruby - Thankyou
Thank you for your lovely feedback! We are delighted to hear that Ruby provided you with an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotI particularly want to appreciate the…
I particularly want to appreciate the sales representatives Julia who is an amazing lady, she takes you through all steps, great team
Thank you for your positive feedback about our colleague Julia and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotMark from customer service
Mark attended my property yesterday to fit a new gas metre box as the one that was fitted had a defect. As always avant customer service team attend and fix the problem to a high standard.
Thank you for your kind words and 5-star review! We’re delighted to hear that Mark has provided such an excellent experience. Many thanks, Avant Homes
1/5
TrustpilotExtremely disappointing aftercare
Extremely disappointing aftercare experience with Avant Homes.
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. Please could you respond to the information which has been requested so we can pass it to the relevant team for further investigation. Kind regards, Avant Homes
1/5
TrustpilotAbsolutely shocking customer service
Absolutely shocking customer service, even worse build quality, do not touch you will regret it
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information requested, so we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
1/5
TrustpilotToo many snagging issues and barely…
Too many snagging issues and barely attended to. I have issues raised over 7 months ago and still have not been attended. These issues have cost me money and the builder simply ignores emails like there is no after sales service at all. I have emails 2 weeks old that have not been acknowledged. I have a green patch on my ceiling for almost a month now. Clearly you're valued when you are looking to buy a house, once you're in, they do not care about you or what you say or issues you raise. I personally regret the move although this was well polished on the outside. Don't make the mistake I made...
Hi Taurai, We are disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service. Please could you respond to the information requested so we can pass it on to the relevant customer services team for further investigation. Kind regards, Avant Homes
5/5
TrustpilotMonkswood, Telford.
Moving home is a huge milestone; selling your home and putting your trust in strangers is monumental. I was incredibly anxious about buying a new build, but the team at Monkswood have been nothing short of wonderful.
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us, and congratulations on your new place! Kind regards, Avant Homes
5/5
TrustpilotExcellent service at Five Rise Quarter!
We have had excellent service from Abi at Five Rise Quarter in Bingley. She has been very helpful and has provided clear information to enable us to make an informed decision. We are hopeful that our proposed purchase will proceed smoothly, and feel that we will be well supported throughout the buying process.
Thank you for your kind words and 5-star review! We’re delighted to hear that Abi has provided such an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotWhole process has been made really…
Whole process has been made really easy! Minor snagging all sorted within the first month of moving in. Staff have been lovely. Everyone friendly, appear on time for jobs, no minor issue is too small to be sorted
Thank you for your excellent 5-star review! We are very pleased to hear you had a great experience with us. Kind regards, Avant Homes
5/5
TrustpilotMonkswood - Telford
Moving house can be a stressful experience, but the customer service and support we’ve received from Avant Homes Monkswood has been fantastic from start to finish.
Thank you for your lovely feedback! We are delighted to hear that Dave, Ian, Jake, Steve, Judith and Steve provided you with an excellent experience. Thank you for trusting us with your home journey, and congratulations again on your new place! Many thanks, Avant Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
East Kilbride has the most, with 1,759 reviews rated 3.7 out of 5, followed by Glasgow (Aurs Road) with 1,725.
The four Avant Homes Scotland West offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
