Trusted Agent profile
★★★★★
1,845 reviews across 4 offices and 2 platforms
Avant Homes Scotland West has four offices, in East Kilbride and Glasgow (three offices). Together they have 1,845 reviews on two platforms, rated 3.7 out of 5 overall.
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Avant Homes Scotland West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJoiner
Andy the joiner has been to us a few times to do snagging repairs. He is friendly, good at his job and makes sure the place is spotless after. He is a real asset to Avant homes.
Thank you for your positive feedback about our colleague Andy and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotDoor repairs
Dave Mcally top bloke, came to sort my bedroom door which he done in no time - then also fixed my daughters bedroom door. Top bloke and has excellent workmanship. Highly rate.
Thank you for your lovely feedback about Dave! We are delighted to hear you had a great experience with us. Many thanks, Avant Homes
5/5
TrustpilotKieran at Hackett Grange was very…
Kieran at Hackett Grange was very helpful from the beginning. As first time buyers, we had many questions but he was very helpful all the way through. He was also exceptionally well with our little one and she enjoyed the visit as much as we did
Thank you for your lovely feedback! We are delighted to hear that Kieran provided you with an excellent experience. Thank you for trusting us with your home journey, and congratulations again on your new place! Many thanks, Avant Homes
4/5
TrustpilotWhat we liked
What we liked - project, pricing, floor plan etc… What we didn’t like - want to see at Walt 1 sample house but didn’t get to see any, we were told non were available as a show house
Thank you for taking the time to write your review! We are pleased to hear what you liked. However, we are very sorry you couldn't see the house type you were looking for. Kind regards, Avant Homes
5/5
TrustpilotPaul- Excellent Service
We couldn’t thank Paul Elliot more at Willington for the process of buying our first home. He has been so helpful throughout the whole process and always going out of his way to go above and beyond. Absolutely amazing service
5/5
TrustpilotRuby at Seely Fields has been…
Ruby at Seely Fields has been phenomenal with supporting us through this journey. She has provided us with plenty of information throughout the process of viewing different plots which helped us make an informed decision when reserving. During our reservation appointment, it was clear Ruby was very knowledgeable and she gave us an incredibly detailed breakdown of all the relevant information we needed. Thank you!
5/5
TrustpilotAvant Meeting Service 10/10
Katie at Avant Homes Altofts was so helpful at our meeting, she guided us through everything and was so reassuring. Every question we had asked was answered thoroughly. We could not thank her more, as first time buyers this process is stressful but she put us at ease. We thank her so much 🥰
1/5
TrustpilotSarah was extremely rude
Sarah was extremely rude and unprofessional. We were repeatedly given inaccurate information which caused nothing but frustration and wasted our time. Despite raising concerns, nothing seemed to be done to address the issues. The whole experience was handled poorly and has left our family extremely disappointed. Customer service should be built on honesty, respect, and clear communication, and unfortunately none of those were shown in our dealings with Sarah as she had no interest whatsoever. Absolutely poor customer service
5/5
Trustpilot(Shelby)
My experience with avant wasn’t too good until I got in touch with Shelby. I was told numerous times that I would be called back etc by other team members but that never happened. But Shelby went over and above to help me out and got me information I needed quickly with moving house. You are a great representative of your company Shelby, thank you again.
5/5
TrustpilotAvant homes works to satisfy customers…
Avant homes works to satisfy customers requests tirelessly to make quality and excellent deliveries
2/5
TrustpilotAfter Sales Poor, Sales Team Great
We could not fault the sales team, they provided clear updates and we very professional throughout. Since moving in is where the experience really changed, instantly fell into multiple issues and they continued to grow over time. A lot of the issues were cosmetic, which you may expect but we had some plumbing issues that we would consider a major issues especially as these had passed through quality control. When we first moved in the Site Manager handled these issues really well but when they felt these were 'resolved', customer service went dark. We have had several e-mails not acknowledged and no resolution sorted for a large proportion of these issues, with new ones added including fascia issues which we noticed once it rained potentially leading to damp in the future if not resolved. Only reason this is not a 1 star is for the Sales Team, they have been significantly let down by the after care team.
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so that we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
5/5
TrustpilotAltofts Acres
Katie at Altofts Acres has been so helpful in my home buying journey, I have received regular updates from her about the property and whenever I have been to see Katie at the site she is always so friendly and welcoming.
1/5
TrustpilotDangerously unlevel garden roof…
Dangerously unlevel garden roof dripping floors replaced repaired still awful broken bricks paint all over woodwork dripping roof and gutterings over 100 calls in excess of 50 visits and multiple other issues including both bathrooms leaking washer dryer not working 9 months in still all of the above outstanding so many repairs carried out and still not sorted all issues present on the day we moved in
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so that we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
1/5
TrustpilotI have been trying for SIX WEEKS to get…
I have been trying for SIX WEEKS to get a complaint escalated after contractors didn’t show up. I received an accusatory email and yet another attempt to get decorators out to the house, despite their needing work done that will require a painter afterwards - a waste of my own time and the decorators time. I have asked six separate times to have my complaint taken further and yet not a single thing has been done to this effect. I phoned the call centre last week, after being promised contact that didn’t happen, and was again promised a call today. I got an email 15 minutes before the call centre closed today to say that they’ve booked in a THIRD walk through in the space of 2 months. WHAT IS THE POINT?? On top of this, they had no idea who was supposed to be calling me. They only emailed me today in response to the email I sent back after being accused of damaging my own home. Why can’t you just do as you say? So now, after waiting all day for another call that hasn’t happened, I am still no further forward. It is absolutely impossible to get anywhere with Avant. The contractors either don’t show up or don’t complete the work. Worse yet, they try to hide the previous terrible work and call it a day. We’d be here all day if I listed every time we’d been let down by Avant. But it’s getting to the point where I have the time. Avant take your money and run. They have completely ruined the experience of buying our first home.
1/5
TrustpilotOdettes point Keighley Shan lane ,the…
Odettes point Keighley Shan lane ,the staff (Sarah)very rude and unprofessional.
2/5
TrustpilotExtremely disappointing experience with Avant Homes.
We are very sorry about the experience you had with us. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
1/5
TrustpilotVery disappointing experience in keighley Shann park
Very disappointing experience with Avant Homes, Odette’s Point, Keighley
5/5
TrustpilotRhianne
Tha Avenue, agent Rhianne was amazing and very helpful. Nothing was too much trouble.
Thank you for your wonderful 5-star review about Rhianne! Kind regards, Avant Homes
5/5
TrustpilotEarls Park Avant Homes
Louise and Leah from Earls Park were both fantastic! They made our first time buying experience a wonderful experience. Compared to other developments that we have checked, They were the most friendly, professional and helpful in answering all questions we had. They are both an absolute asset!
Thank you for taking the time to write a review about your experience. We are very happy to hear that Louise and Leah made your journey easier. Kind regards Avant Homes
5/5
TrustpilotWonderful experience with Louise
Wonderful experience with Louise. She pulled out all the stops to get us our home - Thankyou
Thank you for your positive feedback about our colleague Louise and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotReally good job plastering for us
Really good job plastering for us! Thank you Darren :)
Thank you for your great 5-star review about Darren! Kind regards, Avant Homes
3/5
TrustpilotAvants communication and organisation…
Avants communication and organisation was terrible, we had people come to the door for works we were not informed of. Expecting a simple drain check but ending up with walls being drilled into. We understand this needed done but the fact that nobody though to tell us or explain why is absolutely appalling and, sadly, very much in line with overall experience with Avant to date.
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
4/5
TrustpilotMy experience buying with Avant has…
My experience buying with Avant has been good. Keiran at Hackett Grange in sales was a highlight of the process. 5 stars for him! He's knowledgeable, friendly, endlessly helpful, couldn't ask for anymore.
Thank you for taking the time to write a review about your experience. We are very happy to hear that Keiran made your journey easier and gave you a great experience with us! Kind regards Avant Homes
5/5
TrustpilotHelen made time for me to show me the…
Helen made time for me to show me the property. Explain my options and started the process of the purchase at Shelton Park
Thank you for your lovely feedback! We are delighted to hear that Helen provided you with an excellent experience. Many thanks, Avant Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
East Kilbride has the most, with 1,759 reviews rated 3.7 out of 5, followed by Glasgow (Aurs Road) with 1,725.
The four Avant Homes Scotland West offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
