Trusted Agent profile
★★★★★
1,848 reviews across 4 offices and 2 platforms
Avant Homes Scotland East has four offices, in Midlothian, Penicuik, Dundee and Larbert. Together they have 1,848 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland East's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat customer service from Lewis
We went into the sales office to look at certain house types Lewis listened to our needs and suggested a Dalton type property which suits all of our needs. Lewis isvery friendly and always accommodating with a positive professional attitude. Lewis gives superb customer service and provides feedback where necessary.
5/5
TrustpilotMy visit was excellent due to the warm welcome from Abi and her knowledge
The marketing officer Abi was excellent, having previously provided other information via email. She gave a friendly warm welcome and even provided a drink as we were parched on a hot day at the end of housing development visiting. She answered all my questions and gave me lots of relevant information about the house styles, the phase of the development and other site information. She managed others visiting the site very well, as it was busy, whilst still meeting my needs. She apologised for not being able to provide some printed information as, through no fault of her own, her printer was not working. She has promised to forward them in the post. We were able to view the show home on site after our meeting and would say this was a very successful visit. This visit in total contrast to an earlier visit to another development in Skipton I would give 10/10.
1/5
TrustpilotBuild quality isnt great, aftersales is a joke.
Build quality isnt great, aftersales is a joke, attitudes from sales staff and aftersales staff pathetic, I could go on and on about issues and excuses but I`d simply be wasting my time, beware.Obviously cant sell the homes due to the reviews on poor everything so rent them out, waiting over a year for initial snags to be rectified with garbage aftersales mails and service.
1/5
TrustpilotAmbretone Park, what a mess!
I visited their Ambretone Park site at Green Hammerton. I went with a view to just looking through the show home windows however the sales agent invited us onto the site. No safety precautions were adhered to and as a result I fell on their building site. I broke my nose, had to have my face stitched up and take time off work to heal. To cover his back, the sales agent told lie after lie about the incident. Hideous people and a disgusting company, you only have to look at the other reviews. When I drive past this development now and see what an absolute mess it looks, I thank my lucky stars I never bought a house there.*UPDATE* You’ll see from the reply below that Avant Homes state that all health & safety regulations were adhered to. What an absolute joke of a response from this company …. I was taken onto this building site after hours. . I was not offered any PPE. . There was no site manager present. . I had my daughter with me who is a minor.. I fell from an open doorway onto a raised concrete ledge. I would suggest they read their own policies and educate themselves. No wonder they have the reputation they have. Stay away from this dishonest bunch of cowboys at all costs.
We take feedback very seriously and thank you for sharing your experience. A thorough investigation into the unfortunate circumstances of your fall was carried out, which revealed that all health and safety procedures were strictly adhered to and that our sales advisor's account of events was fully substantiated. We genuinely care about the satisfaction of our customers and strive to uphold the highest standards of service.
5/5
TrustpilotAndy was absolutely brilliant
Andy was absolutely brilliant. Went above and beyond to fix our on going issues.
5/5
TrustpilotExcellent builder and customer care
Excellent information and explanation of everything. Avant offer the latest environmental technology and even include hedgehog runs in the fences and a bike hook! Modern design for modern living, really well - built and high spec finishes throughout and the best customer care.
5/5
TrustpilotGeorgia was absolutely fantastic…
Georgia was absolutely fantastic couldn’t have been looked after any more thank you
5/5
TrustpilotExplained everything clearly
5/5
TrustpilotSarah Nicholls at Radford’s Meadows…
Sarah Nicholls at Radford’s Meadows development has been incredibly helpful with her friendly professional service and has been central to our journey thus far with Avant Homes. We were finally able to reserve our plot today and look forward to completing with the assisted move package. Sarah has been available to take out calls and has kept us up to date each and every step of the way . Thank you for taking a lot of the stress associated with buying and selling a property, away. We look forward to competing the journey with you !
5/5
TrustpilotAmazing welcome and really went beyond…
Amazing welcome and really went beyond what I’ve would expected when just turning up to ask about the houses on sale. Thank you much appreciated. Gini
5/5
TrustpilotPurchasing a property at Strawberry Fields, Carlton, WF3
I'm purchasing a property at Strawberry Fields in Carlton, WF3. Thank you Nicola for all your help and professionalism. Your answered all my silly questions. It's the first time that I have purchased a home on my own, having lost my husband recently. Nicola thanks to you I now have the confidence to proceed with my purchase. Chocs and wine will be on their way to you on completion.
5/5
TrustpilotWonderful location & friendly sales adviser.
I felt very welcome and Georgia the sales adviser was really lovely. The houses and location are very nice. The site is down a leafy lane and feels welcoming and picturesque.
5/5
TrustpilotAndy Jones from Avant
Andy Jones was attending a repair in our home. He was very professional, efficient, tidy with a very friendly manner. He did an excellent job and explained thoroughly what he had done. He is a real Ambassador for Avant.
5/5
TrustpilotAndy Jones (Avant Homes)
After some re-tiling in our two bathrooms Andy Jones came to reapply silicon as required. Came on time and was informative and helpful and noticed the front door needed adjustment, which he did. Great service from Andy. Many thanks.
5/5
TrustpilotExceptional service provided by Lewis
Recently viewed two properties at Greenlock Place and being a first time buyer I had alot of questions to get comfortable. Lewis was extremely helpful and patient with me from the get go. His pleasant personality and eagerness to help put me at ease and made the experience so much better. He was very thorough and provided alot of information to help us make the right decision and was always at hand to clear any queries I may have had. I am still going through the process of deciding the next step and am speaking to mortgage advisors but the quality service Lewis provided put me in good stead to take the leap this year hopefully!
5/5
TrustpilotRecently reserved a home with Avant
Recently reserved a home with Avant at Bishops Quarter - Sarah has been wonderful though out. Super informative and helpful during the entire reservation and choices process. Would highly recommend. Been stress free and smooth!
5/5
TrustpilotCustomer Service Team Andy Jones
We had Andy Jones out to fix some snagging issues. He was really helpful and resolved all issues we had efficiently. He cleaned up after the job was completed and he was a pleasure to have in the house. Really friendly and is an asset to the customer care team.
5/5
TrustpilotWe recently reserved a home at Cygnet Park…Lesley the agent was superb
We recently reserved a home at Cygnet Park in Newcastle Upon Tyne but unfortunately had to drop out. Lesley the agent there was 1st class. She was incredibly helpful, available and flexible to our needs and requirements. She really went the extra mile for us
5/5
TrustpilotI visited the show house yesterday
I visited the show house yesterday I was impressed with the knowledge of the salesman & no pressure to commit Very helpful
5/5
TrustpilotThe rep Abi was very nice and…
The rep Abi was very nice and proffessional she answered all our questions and was very welcoming. Showed us around the house which was really nice and reassuring to know that we are dealing with a proffessional company who has proffessional people working for them ...the experience was really good
4/5
TrustpilotLewis from Greenlock Place
Lewis from Greenlock Place was welcoming when I dropped into the development over the weekend. He showed me around some of the properties and provided me with some additional information about the area, which I didn’t know about and answered some additional queries via e-mail.
5/5
TrustpilotJoanne Love has been an amazing help…
Joanne Love has been an amazing help supporting our reservation at Highstonehall! She has been really supportive, knowledgeable and very kind to my daughter, which left a lasting positive impression. We initially visited Jackton and spoke to Louise, who was also so helpful.Both interactions have played a big part our our decision to buy from Avant Homes!
5/5
TrustpilotLewis has been a great help with…
Lewis from Greenlock place development has been a great help with explaining everything we needed to know. Always kept us informed and giving us the right information.
5/5
TrustpilotLewis at Greenlock Place was incredibly…
Lewis at Greenlock Place was incredibly helpful during our recent visit to the showroom and available properties. He was very knowledgeable about the site and local area which was super helpful as people who aren't from the local area. He was everything you would expect from someone when making such a big purchase as a new house.
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Midlothian has the most, with 1,809 reviews rated 3.7 out of 5, followed by Penicuik with 1,808.
The four Avant Homes Scotland East offices, by town:
