Trusted Agent profile
★★★★★
1,823 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,823 reviews on two platforms, rated 3.7 out of 5 overall.
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Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReview for Avant Homes, Outstanding Service from Olivia at Sorby Park
We recently reserved our new home with Avant Homes, and the experience has been fantastic! A huge thank you to Olivia at the Sorby Park Sales Office. She has been incredibly helpful, knowledgeable, and supportive throughout the process.
5/5
GoogleRating only, no written review.
5/5
TrustpilotWilbur Chase
Wilbur Chase I would like to express my gratitude to Julia who went above and beyond to ensure I secured the best deal for my dream home. Julia was extremely welcoming and friendly and nothing was too much trouble for her. She even stayed behind whilst I rushed from work so I could have another look at the house I was buying. Julia made my buying experience with Avant homes a breeze!
Hi Nadine, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Julia.
5/5
TrustpilotWe’ve seen Lewis at Greenlock and…
We’ve seen Lewis at Greenlock and Strawberryfields. I do believe I drive him insane but every time I’ve emailed or spoken to him face to face he’s always been welcoming and answered all my queries and I’ve had a lot of those Thanks Lewis
Hi Rachel, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Lewis.
1/5
TrustpilotUnfriendly staff Mickleover site
I went to Avant Homes in Mickleover to look at the schemes they had available. The woman working very abruptly said ‘what are you doing here then’ which I gave benefit of the doubt and took with a pinch of salt. She then said she had to take my name which I didn’t mind, but I did state that I’m not in a position to buy currently but I wanted to know which new build schemes Avant were offering. It seemed as through from that moment she didn’t take me seriously and spoke to me in a patronising manner. We asked to look at the show homes to assess build quality as this is something which I feel is important when finding a home. As we were going through she said we shouldn’t be looking at the decor but should be looking at the build quality. For a new build show home (representing the quality of the company), the general feeling I took away from this was poor build quality. The door at the entrance for storage was not closing properly, cupboards were creaking. Door handles creaked, one of them upstairs didn’t spring back when pushed down. The stair bannister also had a crack in it, and the stairs creaked. I understand that these houses may have lots of traffic going through due to people wanting to view them, but what I did not appreciate was the patronising remark made by the woman in the sales office as we were looking. These hand-in-hand do not bode well. A couple of weeks later, my parents went to view the houses and speak to a sales representative, and were met with same reception by the same person: ‘who are you and what do you want’. If I were high up in the business of Avant, I’d be looking into the way this staff member behaves this way and querying why she is still in a job like this because she seems to severely dislike people. My parents came away very dejected after receiving comments like ‘we don’t want any second hand rubbish’ regarding a potential part exchange and that they were unprepared. From my understanding, these people are here to help others make big financial and life decisions, and shouldn’t be met with rude remarks. They should be met with support and someone to answer questions, regardless of how silly they may come across to the person working. I then got bombarded with phone calls for around a week after, the first one being around 5 minutes after leaving the site. This same woman said ‘do you want me to pass your information on to our financial advisors or what’. Not very nice. AVANT, if you read this, I’d advise you to have a look into this staff member. I’m sure that I’m not the first to be complaining, and probably not going to be the last.
5/5
TrustpilotVery professional and courteous and…
Very professional and courteous and helpful reception.Our questions received positive replies.
Hi Jeff, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
1/5
TrustpilotRude, haughty estate agent
First meeting at Skelton went well. Sales agent was lovely but did not have any 2 bedroom houses to show us. Later called me and we spoke and said there was availability on their Sherburn in Elmet so booked it in. Unfortunately had some issues day of and anticipated we would miss our appointment so called the number we were given and told the lady we would be over 20 minutes late. She said it was okay to still attend and she would pop over an email to the Sherburn site. Arrived there and of course did not expect to have an appointment but we wanted to see the home and had been told it would be fine regardless. Sales lady at the site was so pompous, speaking to us like we were children. Even though we apologised, she kept trying to usher us out saying she had no space for us (again we weren't expecting her to abandon her current appointment, we just wanted to see the house we had confirmed we could see and driven over 40 minutes to see) until I said her colleague on the phone had said the house was available to view. Funny she said she had had no correspondence but yielded once we let her know that. That's when she relented a bit and coldly let us through, treating us with so much disdain. The house was fine, but difficult to truly appreciate when you've just had a sour experience. Hopefully she has more grace for future clients
5/5
TrustpilotBrompton Mews
Vicki Phelps at Brompton Mews was fantastic, so helpful and talked us through the whole process with no pressure to make a decision - as first time buyers this was so reassuring. Would highly recommend.
Hi Zoe and Chris, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
5/5
TrustpilotCame to look round and got a really…
Came to look round Brompton Mewsand got a really good look at the houses within our budget. Been able to look round the house types really helped, and Vicki was really accommodating and answered all our questions.
Hi Jillian, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
5/5
TrustpilotGreat Customer Service!
Rating only, no written review.
Hi Mrs A, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
5/5
TrustpilotJames was very helpful and informative
Hi Jo, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto James.
5/5
TrustpilotAngela at Copper Gardens ⭐️⭐️⭐️⭐️⭐️
Angela at Copper Gardens has been fantastic from the moment we met her too the moment we reserved our plot, which was a VERY BUSY two weeks. She always returned calls, followed up emails and was very detail oriented when answering questions. Would highly recommend and very much feel as ease knowing we are in good hands for the remainder of the process.
Hi Amy, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Angela.
5/5
TrustpilotRadford meadows 5* service
I recently had the pleasure of buying a new build at Radford meadows and I wanted to highlight the exceptional customer service provided by Louise (sales) , and Matt and Brett (site managers). Louise was incredibly helpful and professional, guiding us with expertise and a friendly attitude that made all the difference.Matt and Brett were outstanding as well. They ensured everything ran smoothly and efficiently, addressing any concerns with ease and professionalism. Their dedication to quality really stood out. Which is something I haven’t received from previous new build companies. They truly deserve five stars!
Hi Adam, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Matt and Brett.
5/5
TrustpilotInstant and lasting impression
From the first phone call I made, to the split second I walked into the Sales office, it’s been such a geat experience dealing with Louise, Jamie and David at Radford’s Meadow! Louise has made it a very special and memorable experience signing up for my new house, thank you!
Hi Cindy, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
5/5
TrustpilotCaroline from Avant Homes (Viridian…
Caroline from Avant Homes (Viridian Meadows Desborough) has been the perfect balance of professional and personal, adding that homely touch to our experience with Avant. Having previously visited multiple other developer sites I must say that it was down to Caroline’s amazing customer service and approachability that landed our home searching journey at Avant as our final destination. What an asset to the business! We are looking forward to the forthcoming meetings to confirm options and spec for our new Greywell Home and so far we couldn’t fault Avant Homes in any way whatsoever. Jamie & Olivia
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Caroline.
5/5
Trustpilot5 stars is for Caroline Jarvis at…
5 stars is for Caroline Jarvis at Viridian Meadows in Desborough. Always friendly, very helpful and clear in her client interaction. Totally different to some sales agents at other new build sites we visited. Her passion and enthusiasm helped convince us that this was the site we wanted to be part of. She has really helped us to get through quite a daunting process for us! Thank you Caroline, your help to date has been invaluable.
Hi Caroline, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Caroline.
5/5
TrustpilotCaroline Jarvis at Viridian Meadows has…
Caroline Jarvis at Viridian Meadows has gone above and beyond to help get us into our dream home, her customer service and drive to create a smooth journey with help on choices and great communication makes the process so much easier. Caroline is an asset to Avant Homes.
Hi Kerri, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Caroline.
5/5
TrustpilotExcellent sales advisor
Went to see Julia, the sales advisor for Hackett Grange in Radcliffe on Trent. Julia was one of the most friendly, warm and lovely people I've ever met, and the most affable sales advisor. She took the time to explain everything to us, and nothing was too much trouble for her. She was incredibly accommodating ad went above and beyond to secure the best deal for us. Unfortunately, we decided against it due to the location of the site being too far away from work and amenities, however our experience with Julia left a lasting impression with Avant Homes. I would jump at the chance to deal with her again for a future development.
5/5
TrustpilotSherbern in Elmet show home viewing
Sarah from Avant Homes was very welcoming and answered all my questions about the property. She provided me with all the relevant information and brochures following the show home viewing. The viewing was not rushed and I had ample time in the show home. Sarah did not try to pressure me into securing a deal like many representatives try to do. Overall, a nice experience.
5/5
TrustpilotWe had our house demonstration with…
We had our house demonstration with Vicki today and she could not have been more helpful! Their attention to detail and care when talking us through our new home couldn't have been better! Thanks so much Vicki!
5/5
TrustpilotVery informative and friendly
5/5
TrustpilotVery pleasant visit
Very pleasant visit, knew her knowledge on the homes and what was feasible and what wasn’t.Not pushy either which is a big thing nowadays. Would recommend a visit if you’re looking for a house.
5/5
TrustpilotWe have had an excellent customer…
We have had an excellent customer service experience from the very beginning. We are from London and have been looking for a home for a very long time, But when we stumbled upon Avant homes and started correspondence with Caroline , it made all the difference to . Caroline was very warm, welcoming and courteous which helped us to make the decision to buy at Viridian Meadows. She continued with her excellent communication and customer service skills throughout our whole process. She was very much in hand to help with any issues we have faced and is very knowledgeable about the area offering advice and suggestions when necessary. The aftercare service is excellent 10/10 really passionate people who love their jobs and have ensured we are happy with our home. We love our home and the community we are now building so thank you Caroline for helping us find our dream home.
1/5
TrustpilotNice at first...
After a very nice introduction and promises of endless help and assistance, once my NHBC survey (Which you cannot amend until a new survey 9 months later) was completed, suddenly they began to be difficult and hard to work with. The head of my development's customer service was rude, dismissive and manipulative, they have done and said anything and everything they can to avoid responsibility and refuse to properly look into my problem, simply saying it's my fault while feeding me incorrect dates and times among other things. If you are a person that requires regular assistance from the customer service of Avant Homes, avoid them at all costs!
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Derby has the most, with 1,740 reviews rated 3.6 out of 5, followed by Swadlincote with 1,664.
The two Avant Homes Midlands offices, by town:
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