Trusted Agent profile
★★★★★
1,823 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,823 reviews on two platforms, rated 3.7 out of 5 overall.
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Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotOlivia at Waverley development
Olivia at Waverley development, has been very supportive and has supported me to reserve my lovely home. Olivia is an asset to the avant team, she has been very professional, and an overall lovely and caring person. Olivia’s customer service skills deserve more than 5 stars.
5/5
TrustpilotVicki Phelps Summerville
Great service from Vicki from initial enquiry to reservation. Couldn’t have been more approachable and friendly. Thanks so much.
5/5
TrustpilotOlivia has been really helpful while we…
Olivia has been really helpful while we visited waverley site.She explained and provided all information we asked.
5/5
TrustpilotVicki phelps from Summerville…
Vicki phelps from Summerville development was really helpful and explained everything thoroughly to us. Although we haven’t reserved yet we know if we need anything in the future she will be there
5/5
TrustpilotSmooth introduction…
We are in the early stages of buying our home however, the experience so far has been fantastic! Jane, the Sales advisor has been incredibly helpful, guiding us through the steps as first-time buyers.We're looking forward to continuing this journey with Jane and the Avant team!
5/5
TrustpilotCaroline at Viridian Meadows sold our dream
Caroline at Viridian Meadows sold our dream, helped us configure it, and Richard built our home. From the moment we walked in, we were greeted warmly by the knowledgeable and friendly Caroline Jarvis. Caroline took the time to listen, provided expert advice, and explained the process in detail. What impressed us the most was the transparency and honesty exhibited throughout the process. She kept us informed and supported us every step of the way. Her exceptional service and dedication to customer satisfaction earned our admiration and instilled confidence in our decision.If you are looking for an exceptional new build in a delightful setting, enjoy the experience Caroline will provide as you go through your home's style & build, plot choice and design. 5*
5/5
TrustpilotGreat experience
5/5
TrustpilotExcellent service
Excellent service . Excellent communications and professionally handled so far .
5/5
TrustpilotThank You Paul Weatherston
Thank You Paul Weatherston - Customer Service Joiner - for a brilliant job sorting out my Utility Room issues. This has taken several months to resolve, and your new idea worked well and looks much better. All of the work you have carried out on my house has been professional, clean and of a very high standard!
5/5
TrustpilotBrompton Mews
We are first time buyers and moved in a few weeks ago. Peter made the process as smooth as possible and kept us up to date with any developments. Peter was friendly and answered all questions we asked.
5/5
TrustpilotFriendly and very welcoming staffs!
Rating only, no written review.
5/5
TrustpilotAvant homes (Peter)
I’ve bought my first home from avant homes thanks to Peter at Brompton mews that made it a very easy process and was very helpful and knowledgeable.Swift easy process couldn’t fault him.Lovely first house !Cheers Peter !
5/5
TrustpilotExcellent face to face experience with an amazing first class service!
Lady Angela Kingsley, has an exceptional skill in making every Englishmen not only feel most welcome but worthy of owning his own Castle ! A highly professional, polite and well informed lady with clear communication and invaluable industry expertise, a credit to her company and our region !
5/5
TrustpilotGreat service from Lewis at Bishops…
Great service from Lewis at Bishops Quarter, he was really knowledgeable and helpful. Would recommend Avant Homes based on my experience with him.
5/5
TrustpilotLewis was very informative and helpful
5/5
TrustpilotExcellent customer service
Excellent customer service from both Lewis Simms and a close colleague of his called Jamie (alternative site but didn’t catch his Surname). Lewis was polite, welcoming and explained through specific details. His knowledge and expertise were great.
4/5
TrustpilotHelpful and professional.
Helpful and professional.I was promised an email with the brochure which, disappointingly, this hasn't been sent to me.
5/5
TrustpilotThank goodness for Matthew!!!!
We have had a great experience with Avant Homes. A special thank you to Matthew and Brett for their dedication in reducing our snagging list significantly and providing overall good service with a smile. Their professionalism and friendly approach made the process smooth and stress-free. Highly recommend.
5/5
TrustpilotThank you Peter …at Brompton mews
We recently bought our first home and with Avant homes. We’re first time buyers and our experience from the beginning with Peter was brilliant, and still is.We encountered a few bumps in the road on our journey in the beginning but Peter asked us to keep going and remain positive. We’re so thankful we listened to him and trusted him as we did end up with our home which we just didn’t think was going to happen at one point.He really did keep us hopeful and positive throughout our journey with buying the house. We’re so happy in our new home and is always nice seeing Peter on site and getting a wave and a chat with him. Our dog loves visiting Peter and even gets a little treat. He’s a lovely guy and it’s been a pleasure having Peter part of this journey with us, he has been so kind and helpful.Kept us updated with the house and how things were progressing: since moving into the house he’s always there for a chat and a friendly face too. Everyone at avant has been lovely and the guys on site are so friendly and any issues we have get resolved
5/5
TrustpilotOddetes point keighley avant homes
I first began researching avant back in December where I first contacted Abi from sales. Purchasing a house is a huge decision and you can expect i had millions of questions over a matter of weeks. Not once did Abi falter in delivering excellent customer service. Always remained polite and patient and constantly reassured me with any doubts I had. She always made time for me.I decided to go ahead with purchase as Abi managed to get my family a good deal. Even though there was a delay which almost impacted the sale of our old house both Abi and sales director Hannah managed went above and beyond to sort the situation out which we are extremely grateful for. I eventually moved into the avant home in keighley and even though Abi is in sales,she still checks up on my family to make sure we are kk and supported me for some of the very small snagging issues I had. Based on her service alone I'd highly recommend purchasing a home in oddettes point in keighleyReview of quality and site manager to follow
5/5
TrustpilotVery kind and polite dealing
Very kind and polite dealing. Superb hospitality.
5/5
TrustpilotBella@Bradley point was a real pleasure…
Bella@Bradley point was a real pleasure to deal with. So patient and understanding. I would recommend her personally
1/5
TrustpilotWhere is the duty of care to their…
Where is the duty of care to their buyers? I suffered a horrible fall and now have a life changing injury to my right arm. After two operations I have been told that there will never be any improvement to movement, strength or ongoing pain. Avant left a drop to the side of my house with no railings to prevent a fall. Avant's response was that they are unwilling to take any responsibility as the drop is 3cm within regulations. I couldn't work for almost 7 months, no income, weekly physio bills and I've lost a lot of my independence. Thanks Avant, for the sake of spending a few extra £'s on a small fence to prevent an accident. Worse still on informing your customer services they couldn't even be bothered to spell my name correctly, they simply dismissed my complaint. I would never recommend this company following such a lack of due care and attention. Plot 63, Vanburgh Gate
5/5
TrustpilotRadford Meadows
We purchased a property from Avant Homes on the Radford Meadows development late last year and completed on the property 4 weeks ago in August, on time.The customer service from Avant pre completion has been second to none. Louise and David provided us with regular updates along the way and answered all our questions. If questions couldn't be answered by the on site team, a clear route of escalation to David was fantastic and he closed out the questions. Move in was a stressful experience with some complications but nothing to take away from the 10/10 service provided.Post completion, we had multiple issues and in excess of 50 snags, we expect a level of snags but this was higher than expected. If work is rectified in a timely manner, we would have been happy and this is exactly what happened, 4 weeks into the property and over 75% have been completed and this is thanks to Matt. Since the date of completion he has been visible and given us regular updates on time-frames and date of works. Again, 10/10 service and not the experience we have had elsewhere.Overall, Avant have accommodated our requests where possible including the change of plot late in the process. We have had an excellent experience with the team throughout. This is our third new build property, we would not hesitate in recommending Avant to potential buyers on Radford Meadows.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Derby has the most, with 1,740 reviews rated 3.6 out of 5, followed by Swadlincote with 1,664.
The two Avant Homes Midlands offices, by town:
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