Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotNot acceptable- a masterclass in how NOT to run a business
Wow what an embarrassment the last year or so interacting with Avant has been. The actual property side of things has been broadly ok having lived in an Avant home for 5 years now and the house still standing, but we are on a still unfinished estate (Millbrook, Middlesbrough) even though the last property has been completed for over a year, with unfinished paths, raised iron works destroying car tyres on a weekly basis, abandoned building materials in a still fenced off compound area on what is supposed to be communal land and a destroyed green area where Avant builders claimed the area to build the final houses and never rectified their damage, all with Avant not interested. Their customer service consists of a phone support that will advise you to email them. Their email support will consist of lengthy delays or no response at all and a tactic of deny all accountability and give arbitrary dates for completing works that are always missed. They leave the place in such a mess with such a poor standard of work that local authorities then refuse to adopt their workmanship and you end up on an estate that the builder won’t finish because they don’t want to spend more money redoing ground work that brings them zero income and the council won’t adopt as the ground and infrastructure work isn’t up to standard. My advice is think twice before choosing Avant. Standards have slipped dramatically over the last two years and as a customer, I would be asking the question, what causes a company to be so willing to sacrifice its reputation so massively (as can be seen from this trust pilot thread alone) for what should be pretty standard operating practices for a house builder, such as laying roads and footpaths. Customer service really doesn’t need to be this difficult, be open and honest, own your mistakes and apologise, understand your customers issues and then keep them informed of what you’re doing to put things right. Please try harder and do better, you have a lot of people that have spent a lot of money and put a lot of trust in you to build a home for their families, and you’re letting them and yourselves down.
Michael · 21 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotGreat experience buying my first home
Great experience buying my first home. Made super easy with all the help and guidance from Angela at Summerville.
Lyndsay · 18 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotA big shout out to Julie Dickenson…
A big shout out to Julie Dickenson regionalSales advisor based at Wilbur Chase development, Ruddington, NottinghamI am in the process of buying my home and could not be happier with Julie and the process so far. She is incredibly professional, supportive and is very good as a liaison between site/construction and client. She answers queries quickly and efficiently and goes out of her way to help if she can. So, I feel secure knowing she is there and around to answer any queries. Thank you Julie
Janet · 16 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotIv been In my home 4 years now
Iv been In my home 4 years now, I’m still waiting for my bathroom to be repaired from 3 years ago! 4 years and still no tarmac on the roads. The list of troubles Iv had are endless. If I could go back I’d have never bought from avant. Absolute cowboys.
Andrew · 15 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotAVANT - Avoid and buy elsewhere
AVANT market their houses as top spec top workmanship and top customer service! Once you’ve completed your sale they are not interested in helping or solving your property issues.Massive snag list you send to have rectified, no one take ownership and you get passed from staff to staff.It took nearly two years for them to agree to replace a stone windowsill which was broken on the day we moved in and this was only after attempting to fix it 3 times previously.Stay well clear, I have said to many coming to view show homes if you want to come and see the finished product with multiple issues and the emails sent unanswered I will happily show you.
Ben · 15 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotAvoid Avant
Too long to list what went wrong. Communication none existent, rude staff, no accountability from anyone. List of defects are silly. My house was sold to me with smashed windows on the promise they would be change within a week. Two months later I still had smashed windows and countless phone calls to get absolutely nowhere. The house purchase should be the highlight of a life event but the awful experience and shocking aftercare leaves it more like a nightmare. Please avoid Avant, it really isn't worth your mental health with all the stress. This company simply do not care but are way too happy to take your money. Reported to NHBC
Paul · 15 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotAbsolutely amazing service from start…
Absolutely amazing service from start to finish, there were times we didn't think we would ever get our dream home owing to issues with our buyer, however Angela Kingsley and Victoria Spencer at the Summerville Development in Stockton-on-Tees, went above and beyond for us and we finally moved in on the 9th December 2022! I cannot thank them enough and highly recommend them and Avant if you are looking for a new home!Thank you so much for everything you've done for us and the support you continue to give us even after we've moved in.Collette and Kane -plot 24
Collette · 15 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotVERY poor company with no customer service or after care!
We moved into a house we brought from this company over 8 months ago and still waiting for outstanding snags to be sorted. Weve not been able to use our on suite bathroom for about 6 weeks as it leaks terrible and all the grouting around the bottom tiles in there has broken. Avants customer service is a complete joke! They say they will fix things and just don't! They ignore calls or change phone numbers. All they want is your money and anything after they couldn't care less!!. Dont waste your time or money with this company
Jon · 15 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotAVANT A CLUE
AVANT A CLUE! Do you want a house built a year after your expected completion date? O wait!!! A year ? That’s if your lucky!Do you want to watch your mortgage rates spiral out of control because you have to renew it every 6 months after your supposed completion date. Do you want to watch your house make no progress in 3 months! Whilst being told lies and empty promises. I could go on and on!This place is a shambles. They are screwing so many people over it’s onlyA matter of timeBefore they are took to the cleaners!
Mj · 15 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotLand
10 years ans still unable to confirm my land and maintain land which is not mine or council.
John · 15 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotPromise you a dream home and leave you disappointed
Reservation:The nightmare started before reserving the house. We were made promises of completion dates that never happened. We know that things could change so why make promises that can't be kept.We had been shown the house style we wanted at a different site and it had everything we wanted so just before we were about to reserve, we were called to the sales office to tell us the specification had all changed since a Persimmon's director had been taken on.It went downhill from there.The house price stayed the same yet most of the extra's that we loved about the original house were taken away for more basic styles.We could have cancelled but we had been pushed in to selling our existing house quickly and renting short term so we were stuck and had waited for so long (over a year) to reserve. We really wanted the location so we persisted.We asked customer care for the boiler to be moved closer to the wall in the utility so we could box it in a cupboard, the same as the show home we originally looked at and they agreed this.Demo Day:We were specifically told, that we weren't allowed to point out snags during the walk around as this wasn't the time for this. (we still did point out some big snags).We asked if they could leave skirting boards off so we could get flooring down in the kitchen without having to damage the walls, they said they can't but they would put them on loosly.Completion Day:Our removal van was waiting outside the house ready to unload our furniture and then we were notified the money had gone through. At this point, all Avant staff dissappeared. We tried to contact them and walk around the site but no one was around. 45 minutes later and the removal van still sitting there charging by the half hour and they just went in the house, the door had been left open and they couldn't wait any longer.Eventually, a call from the Avant sales person to tell us to let ourselves in and there would be no key handover and she would see us another day.Also, the boiler hadn't been moved as agreed.Skirting boards weren't on loosly so all of the walls were damaged when removing them.Spot lights all downstairs all wonky and not aligned.After care:We asked about the boiler move and all they said was sorry, I know we agreed but the workmen didn't move it as promised so nothing we can do.Bath, sinks, shower, toilet and banister all not per the specification and of much poorer quality (and a lot cheaper) but they say they are like for like so tough luck.The bath inside is much narrower and none of the family can use it. Pointed this out but they don't care.Asked why the skirting boards weren't on loosly as promised, again sorry nothing we can do now. (that we have your money).All spot lights had to be moved, luckily the Avant site manager organised this otherwise we would still be waiting.In 6 months, I've lost count of the number of site managers leaving due to how Avant is now being run. The original Avant site managers at least tried to help.Some snags were dealt with initially but now there's little progress. You only get progress if you threaten them with legal action. Everything is a battle.When we listed the outstanding snags to customer care, we were told we didn't mention them on the home demo so touch luck. (even though these specific snags we did although the old site manager didn't pass them on).The patio window has been replaced twice by Ramage windows due to faults and they are now refusing to replace it again (even though it's faulty) as it falls in with their guidelines.It seems now, Avant are just trying to get out of doing anything and we know if we mention any more snags it's a new battle.Most of the houses on our estate are different specifications as they keep changing the spec as the new houses are built.Just to add, one house that was built after ours was built with the old specification. The owners knew one of the directors and got special treatment. They had their whole house changed (4 bed knocked in to 3 large bedrooms). Shame Avant forgot to ask for planning permission so the council were straight round to investigate. They were trying to get away with the changes and hoping no one would notice. All sounds a bit dodgy to me.Avant used to be a good company, not anymore though. It's going downhill fast and most of the staff are leaving.
MarkM · 14 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotRate them poorly on NHBC surveys!
Avoid, they really couldn't care less after they have your reservation fee. Anyone who does/has bought from them, they best way to get them to resolve issues is to rate them poorly on your 8 week/6 month NHBC survey. Put on that what's wrong and they'll come to your door within 24 hours to fix it!
David · 14 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotI would give this company 0 stars if I…
I would give this company 0 stars if I could. Nightmare of an experience buying with them from start to end. 9 months delayed on the completion of our house and not a single person from Avant has any clue what they are doing or how to treat and communicate with customers. We have been lied to on multiple occasions and the wool pulled over our eyes. We would’ve been better off flushing our money down the toilet than putting our trust in such an unethical and frankly shambolic company. Please please do NOT waste your money, time or effort with Avant.
AR · 11 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotWe reserved our house in May 2022 and a…
We reserved our house in May 2022 and a long stop date was drawn up and agreed for us to move this December 2022. For months they have have told us our house was on track and we will definitely be in by 20th December, only to find out 1 week and 3 days before we were moving into the house (solicitors had been asked to request funds) that it is not ready and won't be until the middle of Jan. We managed to extend our mortgage offer and yet they make aren't taking it seriously and seem to take the stance they are some how doing US a favour by part exing our house now are sale has fallen through due to them breaching contracts. This company are only good at lying to you constantly and not taking accountability for their mistakes and then ask you what you are going to do about it! Run by clowns, spoken to like your the problem and the only thing that comes out of their mouths are lies.Advise- avoid this company as it will save you a lot of unnecessary stress and heartbreak. P.s we thought the solicitors were bad and we had the worst, avant are on another level all together!
Louise · 11 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotDesborough
Desborough, Northamptonshire. Avant destroyed a large hedgerow, now that’s neighbourly of them. I’m no tree hugger but trees and plants are a part of our worlds survival. So well done Avant another nail in the coffin … but who cares! You’ll get rich on tarmac, bricks and concrete. Pat yourselves on the back for no foresight.
King · 5 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotThe building staff are fabulous
We bought in Stewarton Ayrshire, Scotland The building staff are fabulous, SO obliging,polite friendly and helpful. Nothing is a problem! The site foreman, and his crew, are excellent and on hand always.Ashley in sales, is a darling always on hand to answer any queries. The house is finished to a very high standard so we only have a small amount of snagging. The landscaping is lovely. We are so happy to have bought an Avant home, and would do so again.
Janice · 4 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotAmazing customer service
Rating only, no written review.
Chloe · 3 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotPoor Customer Service
We live in the Carnethy Heights development in Penicuik. There should be a drain outside our property but there is not so any time it rains we get flooding. They told us the bricks would allow water to drain faster however it is full of weeds and does not drain. It’s disgusting and a drain needs to be put in immediately. Contacted Avant with photos so many times but you just get ignored. Absolutely shocking
Jonathan · 2 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotVery caring company and we couldn't…
Very caring company and we couldn't wish for a better service
Nina · 2 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotWell done the Avant team
The Avant team here in East Kilbride made the whole process of selling and buying a home as straightforward and as stress-free as possible. Moving house is always stressful but Avant did their best to minimise this. Their follow-up and de-snagging service cannot be faulted. We are extremely happy in our new home and comfortably settled. Every new house has minor faults, some caused in the act of moving furniture and some by the builders but we made a checklist of every fault and indeed they have all been corrected by top-class professionals. One option is to employ a professional de-snagger (yes, this is a thing!). I never want to move again, but I would trust the professional and homely Avant people to assist in this process. A’ the best to our Avant team!A few tips:* Maintain contact with your moving team and let them know of any concerns or worries. I think they have seen everything and have a solution to most problems. * Make sure that your house purchase is what you want or need. There is no reverse gear. * Always be polite and friendly to the team. They are, after all, human and professional, but everyone responds better to a friendly and supportive attitude!
Peter · 2 December 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
Trustpilotunreliable company
I bought a house with this company 1 and a half years ago, the dream of owning a house is more of a nightmare, I don't remember a single month that I didn't have problems with structure, with finishing, it's been a month since I've been sending an email and the customer service no longer bothers to answer, in my bedroom bathroom (suite) a crack appeared between the tiles (walls) I have already sent photos and they have not given me a response for over a month. This company has no respect for its customers, the service offered is of poor quality, I do not recommend it to anyone.
Cecilia · 28 November 2022 · Avant Homes Midlands Swadlincote
★★★★★ 2/5
Trustpilot5 years and still not finished…
We’ll have been in our home 5 years in March and Avant have still not managed to rectify the drainage issues, resulting in the tarmac top coat being unable to be laid. There’s greenery growing out the sides of the roads and pavements because they’re not able to finish their civil works. I’ve given 2 stars because the general quality of the home was to reasonable standard following an extensive amount of snagging. We’re one of the fortunate homes which saw the benefit of the better finishes. The specification of the houses were dramatically reduced following the acquisition of Avant Homes in April 2021, leaving Avant without their trademark product and lacking their previous identity.
Alastair · 26 November 2022 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
Trustpilot5 years in and still no roads
Bought an Avant Home near York in 2017. The customer service experience was pretty awful - lots of promises, very little action, fixing snags took months with constant personnel changes and often making whatever issue they supposedly tried to fix much worse. Most neighbours just gave up in the end which feels like the AH strategy. It’s been 5 years now and the last home sold over 2 years ago. We still don’t have road surfaces in, countless tires punctured and the place looks an absolute mess. They’ve been promising each month for at least 18 months to do something - written to us all and not followed up. Absolute joke of a company. Either they have no intention of delivering on their promises, have serious cash flow problems, or can’t deliver as there is a greater issue with the drains than they are telling us. They just ignore us now. 200 houses in all here. Millions in income for avant.
Stamford · 26 November 2022 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotRectifying issues
After experiencing a few issues with leaks in my home, Avant have been amazing at rectifying the issues. The team have kept in touch throughout to explain the next step and ensured that each step of the process has been as quick as possible. Thank you Avant!
Zoe · 25 November 2022 · Avant Homes Midlands Swadlincote
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
