Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 1/5

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Horrendous

Horrendous. Not even sure where to begin. Purchased a new build and never had a single update on the house unless they were asking for more money and telling us they didn’t place the order for our tiles and they’d gone out of stock. Then fast forward to when we moved in - the house was still like a building site they hadn’t cleaned any dust off it. The painting was a riot, the kick board in the kitchen fell off at a touch, the ceiling in the bedroom fell in due to a leak. And now customer care won’t return our calls. Abhorrent. Avoid like the plague.

Jen · 25 November 2022 · Avant Homes Midlands Derby

★★★★★ 1/5

Trustpilot

Great at sales until they have your deposit, aftercare shocking

We purchased an apartment from Avant Homes in Richmond Gate, Glasgow in 2020. Covid19 meant the build was delayed around 6 months which was fine, understandable, however communication was very poor from Avant. Since covid, avant have never really recovered, the site around us no longer has multiple trades working to complete plots and weeks can go by without anyone on-site at all which seems to follow many complaints that Avant have cut back on staff across the board.After placing our reservation in December 2019 we were told at our 'options' meeting that a temporary access road would be used right beside our property for site & resident access while another street was closed for construction. This was said to be in place for 1 year and although not ideal it was something we could tolerate. Now, over two years later its still there. Vans/trucks/cars passing by within 1 meter of our building at all times of day and night, despite the closed street having re-opened for 5 months. I have contacted customer services on numerous occasions over the past year and heard:"this road will be removed when the main road re-opens after construction""the main road has reopened but we have no ground labour onsite, the access road will be removed when we get labour"and now nothing at all to my last email. Despite ground teams with plant machinery working on a new plot nearby. No response to my last email either.It seems to be a case of taking your money and not following up on the after care that you advertise. Such a simple thing as removing an access road which would take a few days and giving the customers a better quality of life and satisfaction seems almost not worth their time. Ive heard from others too that road finishing/paths/trees & planting are all being chased since they like to leave this until the entire development is complete rather than as they go.Would i buy from avant again? No, based on the customer service, replies from the site team and the lack of willingness to do anything to help people who have handed over their hard earned cash.

Fraser · 24 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 2/5

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I only give this company 2 stars…

I only give this company 2 stars because of Julie Oakley. She has done more in a short time than anyone else to rectify problems. Generally I agree that Avant has deteriorated as a company, it had a good reputation but my purchase was marred by lies and snagging has been met by a brick wall until Julie came along. I would advise people to avoid this company and buy elsewhere

Margaret · 24 November 2022 · Avant Homes Midlands Derby

★★★★★ 3/5

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I had some problems with Avant after…

I had some problems with Avant after they were taken over. It caused a lot of stress and upset but when I email them I can honestly say that the lady I deal with , called Helen has been amazing. Any problems I have she has sorted

Anna · 23 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Excellent service provided by avant…

Excellent service provided by avant homes including resolving some minor snagging issues very promptly. Many thanks. John Turner

John · 23 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Avoid these cowboys

purchase process is a shambles. Lies by sales team encouraged by management. Complete lack of customer care..... once they have your money they drag their feet and do everything to avoid addressing snags. Very poor quality of finish resulting in many snags and each one is an arguement even the major safety related ones.The biggest problem is a culture of lies that comes down the line from management and is encouraged down the line meaning dishonest people must be the ones that are promoted in the company in my opinion. This is all to the detriment of the customer. This is not the first new build I have bought. The previous was a Taylor wimpy who although are not perfect they resolved the majority of snags within 14 days and the standard of finish was significant higher. They are least tried to keep their customer happy

Ross · 23 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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There are so many issues with my house

There are so many issues with my house. I’ve been in over a month now and still I’m living out of boxes because the plasterer and paint work was of very poor standards all throughout the house. Now Avant homes are saying it just needs a touch up with paint which is certainly not the case the entire house needs repaired and repainted. My carpets are coming in a week and I’m no further forward. The painter has been stood down and I’m at my wits end with the lack of professionalism this company have for their customer’s mental health.

Max · 21 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Avant Homes - Allenson View

Just a quick note to say that whilst I am not actually purchasing a property on the site for reasons beyond my control, I would have to praise the sales manager, Mel Barnes for her help, advice and professionalism throughout the process.She was very helpful at all times, although we were all somewhat frustrated with the lack of information as to what additional options were available and at what cost until late in the day.I would also like to thank the site manager for his explanation as to how the building process was going to work on site.

Rob · 13 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Cadley Village Swadlincote. Problem after problem, tardiness, ignorance, lack of contact.

I am giving feedback 15 months after moving into my newly built house in cadley village swadlincote. Initial faults such as rusty hinges in the windows, cracked windows, guttering screws not tightened, blisters on the carpet were dealt with fairly quickly. A badly fitted door and door frame was replaced twice which took about a year. The biggest problem was the plumbing. From day one there has been a problem with leaking water and it started in the kitchen where the pipes from the sink were not screwed together. A badly sealed toilet in the upstairs laxity led to damage to the ceiling below, a leak in the downstairs lavatory and en-suite to replacing the floorboards. Gaps in the grout fill between tiles or even poorly applied silicone.Customer service does not answer phone calls or respond to messages. Reported faults take months to be repaired and it is often the case that deadlines set by Avant are not met and on any given day no one comes. Employees who resign from Avant Homes do not pass things on to colleagues the same happens with employees who are on annual live. Avant Homes is incompetent, dishonest, unprofessional.I would caution anyone who wants to buy a property in Swadlincote because after speaking to neighbours they all have problems to date that have not been resolved so I am not a one person case and it looks like this is their way of doing business. Shame on Avant Homes, correct yourselves.

Maciej · 12 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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BUILDING COMPANY FROM HELL…

DO NOT BUY FROM THIS COMPANY THAT WERE BERKLEY DE VEER PRIOR. YOU WILL BE BUYING INTO TROUBLE AS I DID. TWO YEARS LATER ROAD,FOOTPATHS STILL A HELL OF A MESS. COME VISIT BARNOLDSWICK SITE. SEE FOR YOUR OWN EYES. SALESMEN JUST CONMEN, FULL OF GARBIDGE TO MAKE YOU BUY AND THEN GOOD BYE. CUSTOMER SERVICE FULL OF VERBAL GARBIDGE TOO. PUT BOUNDARY WALL IN WRONG PLACE. I THOUGHT I WAS SIGNING FOR WHAT SALESMAN SHOWED ME .THAT WAS EXTRA LAND BUT HE WAS WRONG,SO NOW LOOSING IT. I SHOULD HAVE CHECKED PLAN BUT WHY SHOULD YOU. TOLD A LOAD OF LIES

Mu · 12 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Avant Homes' Wilbur Chase development…

Avant Homes' Wilbur Chase development in Ruddington Nottingham is a shambles. Staff lying about property completion dates, senior management and Directors at Avant refusing to respond to customer complaints. This is a failing business and will almost certainly cease trading before too long. Citizens Advice said they're inundated with complaints about them. Shame on the Executive Board at Avant for hiding from the problems

Jayne · 11 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Waiting nearly 5 years for repairs…

Waiting nearly 5 years to have mains electrics fixed, customer service is none existent and the head of customer services refused to acknowledge customers, it’s an absolute joke, loads of problems with the house over the years, avoid at all costs!!!!

Claire · 8 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Avoid!

Avoid and look elsewhere. Our house spec was changed and only voiced to us casually in conversation 8 weeks prior to our completion date. All requests for compensation for the unfortunate change in the house were declined by management.Communication and customer service is also very poor. Ended up having to pull out of purchase because the new spec of the Avant house was so far from what we had reserved and no longer worth the price of the house. The advertisements and show home are so so far from what you end up with at the end of the process due to their spec changes that happen and are sprung on you later down the line.

Jenna · 7 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Avant homes

Very pleased with our home. We are first time buyers and chose to reserve a plot with Avant homes. We spoke to a lady called Angela who made our experience very exciting and was great help! She was very responsive if we had any questions whilst we waited for our property to be built.

Emily · 5 November 2022 · Avant Homes Midlands Derby

★★★★★ 1/5

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You don’t care AVANT !!!

Roads and paths still not finished at Barley Gate Quater,1 year after the last house was built and SIX years after the first house was finished. Not acceptable children tripping over man hole covers on paths and cars getting punchers with the state of the roads but you don’t give a dam do you AVANT.

Anthony · 5 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Fantastic customer service

From start to finish the team have been great and have collaborated with me. They have ensured I was satisfied with the house and any queries or question they were willing to help. Really pleased with the house lived up-to everything that was sold to me at the time of reservation.

Ashaan · 5 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 2/5

Trustpilot

Stay away

General design is nice, good ideas for kitchen, bathrooms - modern and nice. However customer service … omg don’t really got time to mention about everything, but one of my claims has been accepted over two years ago, and still hasn’t been fixed. It’s kind of joke!

Mateusz · 3 November 2022 · Avant Homes Midlands Swadlincote

★★★★★ 4/5

Trustpilot

Pleased with our experience

We have been in our new house for around two months now and been really pleased overall with Avant.The sales lady was always friendly and open and honest with us. We were delayed a month but still within our original three month window.Our snagging list was pretty minor and we’ve had good communication to get those fixed.Overall we had realistic expectations and didn’t expect perfection, in fact we were nervous about the aftercare but so far we have had no issues.

CT · 20 October 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Draffen Park, Stewarton. Our dream home!

If I had read the reviews before buying an Avant home - I probably wouldn’t have proceeded. Thank goodness I didn’t! The only thing I would advise people to do would be to judge it on your own experience. People are quick to call out when things aren’t good - but rarely when things are good! We bought our dream forever home in Draffen Park, Stewarton in April and moved in early September. Our experience has been nothing but positive and we are absolutely delighted with everything - it’s so important I share it. The Build. We bought a 4 bed Palmbrook, we bought off plan but we were fortunate that the showhome in the estate is the same style house as ours so we got to see what we were buying. The house is amazing, straightaway from the demo to getting the keys - along with having the luxury of watching it get built on our weekly visits, we saw how hard working and diligent the builders and Avant were. Do we have snags? Yes! But Avant have been excellent and have prioritised having these rectified for us. These have varied from cosmetic, to plumbing, to joinery but every time they are fixed - the representative that has fixed it has been professional and diligent, especially mindful they are now in someone’s home and not a building site. We are delighted with the quality of the build and all the extras we requested. I honestly can’t fault it or Avant. Avant Staff. I have to be honest and say I think we have lucked out here with both the sales agent and the site staff. We have Alex, Del and Rory and each of them have been fantastic. They are approachable, knowledgable and friendly and always on hand to help or guide us. Living here now, we see how hard these guys work and juggle their clients, workers and site visitors. I appreciate it’s their job - but not everyone can do their job well and these guys are a great team. Ashley Lee was our sales agent and she has led us through the whole process from start to finish. She was knowledgeable, approachable and friendly too - she’s been a great support and has made not only buying our dream home a great experience, but she has also helped with the transition as we have moved a distance from home. We honestly can’t thank Avant enough, especially the people on the ground that make things happen. I have no worries in the future that if we had any issues they would be resolved without issue. 5*

Susan · 18 October 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

#LiveforHow These Are 5 Star Builders

Don’t whatever you do purchase a house from Avant homes. Our experience thus far has been well below expectations. The communication is poor, inaccurate and at times rude! Everything which they do is about extracting as much money from you as possible as quickly as they can. Workers are rarely present on site, and asking for some form of plan is frowned upon. I mean why would anyone who is spending nearly half a million on a house want to see what was happening and when, only to be met by “it’s for internal use only”. Based on our experience I highly doubt how often they even review the plan as their approach seems like a scatter gun. One week your on plan, next week it’s moved by a month or so simply because they’ve realised there is too much to do. Often at the point they realise this you’ve already reached the conclusion yourself so you may as well have told them that your dream home won’t be ready in time. When you do receive commitments they are rarely delivered on, often met by excuses that a school child would think of when they hadn’t done their homework. Floor tiling apparently isn’t an extra or provided because they have trouble transporting it without damage, how can you transport wall tiles then are they transport proof??? Options can and will be removed throughout stages of the build for no rhyme or reason with no recompense. You may even have the pleasure of selecting options without even knowing the price, and when you ask have to wait several weeks for an answer. The Site Manager seems well out of their depth and unlike in previous new builds I have purchased is sheltered from any form of interaction with you, even if they fall miles behind plan. Several houses are having to be rebuilt due to poor workmanship, how it gets to that when the Site Manager is on SITE overseeing the build is beyond me. Basically no accountability whatsoever, so if you want an easy ride become a Site Manager with them. Do yourself a favour and buy an old house or a plot of land and have a home built by an independent builder.

James · 14 October 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

The post-completion experience is just horrendous.

There are lots of good things about Avant - the home designs are great, the sales experience is good, the build is, in general, of a really high standard. This is an organisation entirely let down by its post-sales customer service, and it is truly the worst I've experienced in any sector.I've bought other new build houses previously, and I understand that snagging is just part of that. And with Avant, the site teams are incredibly helpful and get things done. However, anything that involves the use of a subcontractor where Customer Service need to be involved is just awful. I genuinely feel like I am shouting into a void. I only have a few snags - but one of them is the provision of an extra that I paid for early in 2022, which still has not been provided, months after I moved into the property. I've tried every approach I know, but am still in a position where Customer Service don't give me any information and fail to provide promised updates, so now I'm in a legal dispute that I don't want to be in, but there's no alternative open to me other than just writing off the money I have paid for this extra as lost forever. Normally, I would never write a negative review - if there's feedback, that's what the NHBC survey is for. Only, I never got an NHBC 8-week survey, because Avant didn't provide NHBC with any details for me. They're 'investigating' that, but having raised it with them months ago, there's still no update. No idea what this means for my NHBC warranty. Amazing. I did tell Avant I would write a negative review if they weren't able to provide me with a different route to share my feedback. They didn't seem bothered.So, I guess the summary is - enjoy your new home. It'll be nice, and you'll be happy, if you're prepared to live with all of the defects. However, any encounters you have with Customer Service, or work that needs to be done by a subcontractor, will crush your soul and wreck your mental wellbeing. I'm just not sure if it's worth it.

Fiona · 14 October 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Google

Rating only, no written review.

Ei · 13 October 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Google

Beautiful

Alexander · 13 October 2022 · Avant Homes Midlands Swadlincote

★★★★★ 4/5

Google

Son and daughter-in-law moved onto this estate 4 months ago. Beautiful house, very good after sales services with builders. Lovely place.

Linda · 13 October 2022 · Avant Homes Midlands Swadlincote