Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBunch of Bandits, but you can have the last laugh
I can only give you our experience of this absolutely awful company. The lies they come out with are laughable, (sales manager and regional site manager). I did write a review after the little regional site manager attended our property, after that it was slow to get things done, I was told the review didn't help me. So be prepared for little fat power mad minions to attempt to make your life a misery, be strong, check and note everything they say and follow it up with an email with lots of details. They don't like people with a back bone. The house is okay now however I wouldn't suggest anyone purchase from Avant, I certainly would not recommend them and like many others would give minus stars if I could. They promise the world take money, don't complete the job and try to fob you off. I kept meticulous details and photos of the build from start to finish, eventually dealt with the NHBC who gave me a four figure sum to solve issues Avant avoided, more fool Avant, causes them grief when the NHBC payout. Ha ha ha, me thoroughly enjoying the last laugh.
Jan · 2 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotDon't buy a house with Avant!!!
I would never buy a house with Avant ever again. Worst customer service I have ever experienced. Almost impossible to get hold of, they lie about everything, and they don't care about their customers because "people will always buy houses". Save yourself some stress and dignity and buy a house with someone else
Jack · 2 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotAftersales service is horrendous
Aftersales service is horrendous. Have to make numerous calls/emails before you get a response and they look for any excuse to not resolve an issue. They didn't even response to a formal complaint I submitted. They built my garage without a damp proof membrane so water flooded in from my neighbours garden which was higher than the floor level of my garage. Nearly a year after I complained about this and Avant had promised to resolve it, my neighbours put down paving in their garden. Avant used this as an excuse to not do the work, blaming the neighbours. Cowboy company who don't care about their customers once they have their money
Tracey · 2 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotHorrendous experience throughout
Horrendous experience throughout since we moved into our house. Staff extremely unhelpful and seemingly know very little about houses and their own processes. Completely unwilling to meet their own obligations to home buyers and just wait for you to give up and stop pestering them. Valid complaints will get you absolutely nowhere.
Phil · 2 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotIf I can give zero I would
If I can give zero I would! Avoid this company!! 2 years later they still not fix our snagging issues, the hole they made when they were trying to find the leak! Until now I can’t use my ensuite and my bathroom still temporarily fixed! Terrible from customer service to higher up management!!!
Katrina · 2 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotGreat house but shocking customer service
Great house! But Avant Homes are painfully slow at getting snags fixed. My central heating system is still wired incorrectly (upstairs thermostats control downstairs rads for example) and I’ve been in the house over 9 months. No where near as good as other house builders for customer service.
J · 2 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotAvant unfinished infrastructure to Roads, footpaths and drains
We have been in our new Avant house at Barley Gate near Chester-le-Street for 3 years.Avant have still not finished the roads, footpaths and drains on the development.Beware of Avant
Ian · 2 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotExtremely Disappointed With Avant Homes
Extremely Disappointed With Avant Homes I Trusted Them With My Money To Buy A Family Home And Have Been Left Upset With A House Filled With Snags.I Email Them For 6 Months Straight And Get No Where.Customers Services are Down Putting After Many Emails Asking Them For Help To Fix Things I Get Very Short Reply's Back Thanking Me For My Email With No Mention Of Any Help. I Then Complained Into Avant Homes And Was Told To Take my Concerns To Nhbc.Which I Did After Another 6months Of Emails To Avant Explaining I Was Ina 2 Year Warranty With Avant Homes To Fix Snags.Without Any Staff Even looking Into My Concerns I Was Told Via Email The Home Passed Habitation And Again Take My Concerns To Nhbc,I Was Also Told I Signed The House Off On First Day I Moved In,But I Was Told By Avant Staff On The Day They Would Fix All The Issues In The 2 Year Warranty,Thats Why I Signed.Since Speaking To Nhbc I Have Been Told Nhbc Cant Do Anything Until Avants 2 Year Window Is up So I Have To Live With This For Another 1 Year,And My Friends Have Told Me To Fix Myself Because Nhbc Is Apparently The Same Attitude.The homes are handed over unfinished They Promise To Sort Their Mistakes & build to a low standard throughout. there customer service team is non existent and useless.THEY DO NOT CARE AT ALL. How this company gets away with this is beyond a joke.
AngieHendrika · 1 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotFriendly
Friendly HelpfulInformative
Melissa · 1 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotMORE ISSUES WITH REFUSAL TO HELP
kitchen units bubbling after 6months of moving in. Been in 15months and now refusing to come and sort even though technicians and one of the boss’s said they are not right. Tried blaming us for not pulling a kettle and toaster out from under the units but this is not even the part that is bubbling. The worst experience ever! Keep your money instead of giving it to these! The quality of build and materials are absolutely shocking! They don’t show for appointments made or cancel at very short notice after waiting nearly 8 months! Absolutely disgusting! Don’t know how they are still in business
Keshia · 1 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotChloe at nexus point
Chloe at nexus point, Owlthorpe is exceptionally different. She is Professional, kind, patient, Honest and knows the development and the area very well. She patiently spent time and answered our lots of questions and addressed our worrying very well. To be honest she was my turning point to buy in nexus point and not buying elsewhere. I noticed that She also looking after other customers very well. I have not seen any body like her in my last 4visits in other new homes developments sales and after sales team in the past few month. My wife, my friend and I been there few times, we like the beautiful development and been looked after very well. Thank you very much Chloe for the exceptional and beautiful experience you engraved for me and my family. Thank you Avant Homes for putting such a professional and caring person in charge there. She presents and protects the brand name and quality very well. Thank you for the beautiful homes.
Ali · 1 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotAvant Homes Mind Blowingly Bad Company
Mind Blowingly Bad Terrible Frustrating Company Avant Homes is Taking Advantage Of Customers!!Firstly before i continue with my review after reading other reviews on here, Its very noticeable that the 5 star reviews for avant homes are not real genuine reviews...there definitely is a clear pattern strangely of customers who have left 5 star reviews after only visiting the sales office??? Without even purchasing a house or anything at all from avant homes they come home and write a 5 star review about apparently helpful staff..massive red flagSecondly my house is a shambles of mess from defects top to bottom which to cut a long story short i was assured by avant homes after paying £300,000 odds they would rectify all the problems the house had but they have failed to do this even after a long battle of tennis messaging emails back and fourth.the problems are endless i have hired a building surveyor and professional snag management company specialising in snags for new build.Both reports detail the house is below standard and defected in many areas. I have taken avant homes to small courts already and won our case for our front door being that badly fitted it was a security risk against any home insurance policy.1 year later im still waiting for avant homes to come out and fix it.In court avant homes representative was asked to give a timescale on sorting the door which they legally agreed to be done in immediate timescale. like said 1 year has now passed and after speaking to avant homes this week i have been told there is no record on my avant property records for a door to be fixed and i was told if i am not happy to take it up nhbc.also to find out the rest of my snags have been signed off as completely.just to clarify here there saying someone has been out to fix the issues and has reported by to avant homes that these s called snags have been done which is impossible and 100% not the case. most of the snags havent even been looked ta by avant homes yet but they have been signed off as fixed and completed.what avant homes has done here is create a false record for my file on computer stating the snags have been all fixed, the person from avant homes in charge of file was the same person i complained about.so in total after a very long headache and waiting 30 days between emails from avant homes eah time and paying £300k for a home and being left with a house with issues everywhere i can say this company is shocking.so i called nhbc and they tell me nhbc cant step in intil a certain time limit has went by(to give the house builders avant homes a chance to fix the issues).then once by the time limit i have to meet with nhbc and house builders on site to come to a conclusion of moving forward.what i will say here after experiencing this is avant know exactly what they are doing when it comes to these policy's to not finish off work they should be doing.
Jojo · 31 March 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotVery friendly and good advice.
Rating only, no written review.
Steve · 31 March 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotBeware all the fake reviews from Avant
Beware all the fake reviews that Avant are writing. Their houses and customer service is that bad.My house is dropping to bits and they dont do anything about it.
Craig · 31 March 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotReally helpful and informative staff
Really helpful and informative staff, Louise in Sales office is amazing, helpful, has ideas, and nothing too much trouble, always welcoming and happy to help.The same goes for Chris one of the site manager, answered a few questions we had about the development, lovely helpful guy...x
Julia · 30 March 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotAttempted cover up job to Exterior door Cill
What went wrong this time? In a litany of serious defects. Exterior front door cill: was damaged even before we moved in and was reported and should have been replaced. First they sent Plastic Surgeon contractors who cut out the damaged section and made up plastic which has bubbled after 2 months. Now they try to fit an over-cill 'repair' instead of replacing and doing the proper job. This is my THIRD new house..I've never experienced such dismally poor standards.
Gordon · 29 March 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
GoogleDaughter lives on this estate so always visiting .
Yvonne · 29 March 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
GoogleRating only, no written review.
Steven · 29 March 2023 · Avant Homes Midlands Derby
★★★★★ 1/5
GoogleNo customer service, completely incompetent in every conceivable way
Phil · 29 March 2023 · Avant Homes Midlands Derby
★★★★★ 1/5
GoogleAlways problems with them.. wish there was a 0 star option.. won't even deal with there other locations either. How horrible. Why would they even keep the project management working if they can't do their job or any management for that reason..
J · 29 March 2023 · Avant Homes Midlands Derby
★★★★★ 1/5
GoogleI do not live on this development. I do not know what defects are being alleged by the developer as arising from the extension works. From previous experience some 15 years ago the NHBC are not involved in the rectification process of defects occurring during the first 2 years of initial occupation. Developers do not tell you this. I would suggest that Mr Singh, and any other residents experiencing the same problems, check if this is still the case, and if so take legal advice and action if appropriate.
Colin Boon
Monmouthshire
Colin · 29 March 2023 · Avant Homes Midlands Derby
★★★★★ 1/5
GoogleAfter seeing a news article about the problem Mr Singh is having, avant homes need to sort their work out. Too many new build developers are taking advantage of customers. They need to be regulated better and avant homes is a prime example
Tobyn · 29 March 2023 · Avant Homes Midlands Derby
★★★★★ 5/5
GoogleMy partner & I newly purchased & moved into our home property on this development & I'm extremely happy with our purchase, the build quality is fantastic & yes we had some snags & some items which were delayed but this was quickly rectified by the site management team! It seems to be that we have had a better experience than some.
The area is great & if I ever spot any defects the guys are round as quickly as possible to rectify.
Thanks Avant! 😁
Jag · 29 March 2023 · Avant Homes Midlands Derby
★★★★★ 5/5
TrustpilotOur car unfortunately got a puncture…
Our car unfortunately got a puncture just as we were heading on to site. We needed to arrange recovery that took a significant amount of time. Mel was outstanding and keep us dry and warm even going the extra mile and making us a cuppa and a biscuit. She could not have looked after us better and also gave some great advice about the houses at these time.
Kerry · 28 March 2023 · Avant Homes Midlands Swadlincote
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
