Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotDisgraceful
Disgraceful ! Our house is an absolute mess after 5 years. Please beware of their dirty tactics.This companies staff members have been found on Avant unhappy customers Facebook group & using tactics to belittle,already unhappy customers. Even though the statement for that group states “ no Avant staff are welcome on this group “. The unhappy customers are totally unhappy with how they have been treat, why would the company further goad these people.They will refuse to help you, just 1 day over the “2 year runaway from the customer period. Please please do not believe their glossy pictures. Find out off past customers 35% are totally unhappy & others have had terrible problems with this company! Worst decision we ever made. Disgraceful!
John · 25 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotAbsolutely amazing company I can not…
Absolutely amazing company I can not fault these guys in any way, they have gone over and above to help me get the home tug I wanted, Angela the sales manager was incredible also, can’t thank her enough
Alistair · 24 April 2023 · Avant Homes Midlands Derby
★★★★★ 5/5
TrustpilotGreat all round
Great all round. Caroline sold us the dream really. Lovely location and 3 bed detached home. Next we'll work through the final details and hope to close by the summer.
Christopher · 23 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotDo not buy an Avant house.
Its a real shame I can't give a 0 star review for Avant, as that's truly all they deserve. The sales process felt very rushed, and led down multiple rabbit holes regarding product specification and unrealistic completion dates (moved 4 months later than planned). Torneley Quarter currently resembles a swamp, with the building storage/compound looking an absolute shambles, with mud and materials strewn all over. Looks a disgrace.Unfortunately, the issues intensified following completion, due to the appalling build quality and lack of interest from after-sales/customer services. 6 months on, none of the major issues have been rectified. I have been passed through numerous coordinators, managers and site representatives, with little/no success. Major issues around plasterwork, bodged repairs, brickwork/pointing, damaged work surfaces and sinks (x2), damaged front door and frame, ill-fitting garage door due to poor workmanship of bricklayers, multiple ceiling defects have been reported multiple times, with no real progress.Multiple contractors/visiting trades have visited the house and sent reports back to Avant, but nothing is ever followed up. Many have commented on the poor finish and atrocious brickwork. It seems to be an endless cycle of issues, which I keep finding, the more time I spend at the property. In hindsight, I would've avoided Avant at all costs, as in recent years, they seem to have gone drastically down hill. Avoid at all costs.
Adam · 23 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotAll round great experience
Callum was very knowledgeable and helpful when we visited Ambreton Park and took a lot of time to explain and answer our various question. A great experience comparing to another and look forward to seeing how things evolve.
Chloe · 22 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotAvant Homes - please stay clear
From long delays in the building of our property, to the lack of communication in the delays (leading to very expensive hotels needed to bridge the gap in moving in), Avant have continuously been an awful company to deal with.It says a lot about a company when they have a high turn over of sales and support teams. We had 4 different sales contacts, each having less and less experience and understanding of the company and its processes.After sales support is non existent for us. Despite having 183 major snags (including a hole 40cm in the roof - only found because I am a drone pilot and took a camera onto the roof). Other snags include poorly installed flooring which bows 2cm in paces around the rooms, sockets not installed correctly with wires visible around the kitchen sink, guttering which angles away from the down pipe, and bathroom installations where the units aren’t installed or proofed correctly (including badly installed flooring).Despite following their complaints process, they have failed to follow their own guidance and have not yet (currently 6 months in) replied with a plan to rectify the issues - roof being a major one).The quality of the build is just enough in most parts to pass inspection, I don’t know how the roof passed. Walls out of square by 2-5 degrees, surface finishes with just a prime coat of paint and kitchens so badly designed and produced and using cheap parts, that the handles cut your fingers when using them (I smoothed them myself with abrasive paper, and on snagging day the actual lead builder and the snagging team wanted to know how I’d done it to apply to the other kitchens on the estate! - a widely known issue!)
James · 22 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 4/5
TrustpilotWell informed representative.
Rating only, no written review.
Malcolm · 22 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotAvant Homes Is Horrific Company To Buy…
Avant Homes Is Horrific Company To Buy A House From.Only 4 Months Into My New Home & Its Being Put On The Market.Let Someone Else Deal With Avant Terrible Service If They Want The House.New House and Everything i Bought Is Defected Or Damaged In Some Way Or Fallen Apart.ZERO STAR COMPANY HIghly Disappointed With AvantAvant Employees Showed Terrible Attitude Towards Us We Were Left Shocked Only 4 Months Into Our House,House Now On MarketWe Were Well Warned About This Attitude But Didn't Think It Would Happen To Us But Its Begun Already.
Ken · 21 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotColina gave exceptional service…
Colina gave exceptional service throughout my viewings and reservation meeting.
Matt · 21 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 4/5
TrustpilotAs with all builders
As with all builders, you will experience delays, and yes you will have snags,.and stupid faults.On our site, Alex,Del and his team have been amazing , the team are soo approachable and would go above , to make your home a.home, to get your snags sorted, and.if we have any issues in.the future, Id like to think they would still help, we love the house and the estate is lovely.
Miss · 20 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
TrustpilotToilet needs replacing ASAP.
I'm annoyed that I'm having to write this, but I have no choice. I feel like Avant are trying to drag out issues I have until its gone past the 2 year date so they don't have the responsibility anymore. My toilet was never secured to the floor correctly, not bolted at all on one side, and almost had people falling off as it could be lifted off the floor. I didn't notice this when I first moved in as I didn't try to lift my toilets off the floor. Avant sent round Alan Wood Plumbing to rectify this issue, in which the employee GLUED my toilet to the floor. I ask if this is the correct procedure to which he said yes. A.W Plumbing called a week or so later to ask if it has been rectified. I explained what 'work' had been done to which they said 'No, this needs securing properly'. This was some time last year. I explained on the phone that I have notice there's a tiny crack appeared in the toilet. AWP said it will need replacing and didn't send anyone round to inspect for months - hence the crack becoming bigger. I was told by Avant in December that they had processed the order for a new toilet and were waiting for AWP to complete the works. AWP told me they were waiting for the go ahead. After going back and forth for months I called Avant to see what's going on to be told there's nothing on the system.. I've said multiple times when I've called to make sure its logged. I was told someone would contact me, but unfortunately was fobbed with an email saying because I didn't report it in the first 7 days moving in that they won't complete the works. There was no crack when I first moved in which I'm now being accused of causing! I'm disgusted at this, as this has going on for about 9 months and I was told my toilet would be replaced.. I haven't been able to use it in this time. The employee who decided to glue my toilet to the floor could have dropped something in the bowl for all I know, but it was not me and I live alone! I had no choice but to complain and I received an email from Nikki accusing me of causing the crack and saying shes closing the case. Before I even had chance to replied I was email the next day essentially saying 'case closed'. Appalling service.I have ignored some issues like my front window being scratched before I even moved in because they just aren't being sorted. This still needs replacing and has been reported about 6 times. My slab path next to my drive has been "rectified" twice and all of my slabs are still loose. The 'dot and dab' method, on what looks like soil, was used on the slabs and none of them are NHBC standard. I was lied to by a lady on the phone who said all the slabs on my development are 'dot and dab and not fully bedded'. Except every other slab on mine and my neighbors property is fully bedded with concrete and a decent sub base... My toilet is the main priority for obvious reasons, however all of these issues need sorting. I cannot believe I've been told it was going to be replaced and now isn't. I waited patiently for months because I know you can get a lot of grief, but maybe I should have kicked off and got the work done.
B · 18 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotGreat spacious homes and services
Edit after reporting issues.Helpful post sale team.I reported leaking flush and it took a while to fix it but they did it finally.
Tukaram · 18 April 2023 · Avant Homes Midlands Derby
★★★★★ 5/5
TrustpilotExcellent customer service and very…
Excellent customer service and very helpful and knowledgeable member of staff
Alistair · 18 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
Trustpilotwe bought an avant home,its nice home…
we bought an avant home,its nice home but avant are terrible with us.nothing gets done,i don't mean it takes alot of time i mean nothing gets done we have been avoided by avant.then when you acutely point out there avoidance in writing avant ask you to contact nhbc.its the biggest palava.we wouldn't be asking for snags to be repaired if the house was in a decent condition at the beginning. you look forward to completion date after waiting months,avant tell you all the things you point out that aren't right in the house will be repaired,they send round someone to fix a few things on the list then they vanish into thin air.Good luck buying with avant homes you will need it.sales staff are ok at the point your willing to be patient to secure your house.once your in your house customer services are slow and pointless they cant be bothered with you and site managers really cant be bothered with you.
Clarence · 18 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
Trustpilotarrived at sales office for scheduled…
arrived at sales office for scheduled appointment.avant staff was late by 25 minutes with another customer...no apology or sincereness from staff at all for keeping us waiting that long outside.staff had little information about the plots we were asking about. while we were sitting chatting the door was chapped by a customer who had already bought a house on the site was asking sales staff if they would get customer support services to contact him regarding snag work to be done as customer services was ignoring him.avant sales staff asked him to leave and closed the door on him while he was still talking,it was very unprofessional and we actually felt sorry for that polite spoken customer who seems to be having troubles with avant homes.it wasn't a good experience.we were told we would receive an email with more information and we didn't get the email sadly.my wife called back to pay a reserve fee on the plot and she was told the plot was already reserved and been taken off the list.very disappointing and unformal service from avant. we were not taking seriously and missed out.once we had the email information we were going to reserve.
Yvonne · 17 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotBeth was exceptionally knowledgeable …
Beth was exceptionally knowledgeable and helpful and a good representative for Avant. We liked the house but was not in the location we required
Richard · 17 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotExcellent Customer experience
We have just secured our plot at Copper Gardens Ingleby Barwick. Joanna has been superb throughout the whole process, welcoming and extremely informative on our options. Guiding us through our journey since August last year she has been a godsend! Can’t wait for completion on our new home - 5*
Christopher · 16 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
GoogleBeautiful homes being built; three, four and five bedrooms.
Billy · 16 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 4/5
GoogleBought my new home here with avant. Not the best customer service via the phone and the build is a few months late! Very annoying with a newborn baby having to wait longer
Jon · 16 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
GoogleWorst customer service I have ever experienced. Almost impossible to get hold of, they lie about everything, and they don't care about their customers because "people will always buy houses". Save yourself some stress and dignity and buy a house with someone else
Jack · 16 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 1/5
GoogleWe brought a house from these never ever again we moved in, in November and we are now in mid March and with a lot of outstanding issues to be rectified the customer service is none existent. They don’t even return your emails or phone calls. And when you do speak to some one they tell you complete lies They send so called tradesman to come and try and sort out any issues out but make it worse as they are always in a rush and only have an hour to do it. I would advise anyone not to buy from Avant homes the finish is shocking it’s like a 15 year old house and Avant is now persimmon homes which says it all. All I can do is advise everyone to stay well clear of this development you will be so disappointed like our selfs stay well clear
Scott · 16 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotVery helpful sale Manager
Very helpful sale Manager. Explained the process clearly. Also there wasn't an issue that we arrived earlier than planned.
Aggie · 15 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 3/5
TrustpilotVery Busy Sales Office
The sales advisors on site were busy with customers and were not aware of our appointment. We waited in the car and a sales advisor came out 10 minutes late which we didn’t mind. She showed us around the Sudbury and was very nice.
Steve · 15 April 2023 · Avant Homes Midlands Swadlincote
★★★★★ 5/5
TrustpilotNicola from the Strawberry Fields site…
Nicola from the Strawberry Fields site in Carlton is a great help!
Joseph · 15 April 2023 · Avant Homes Midlands Swadlincote
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
