5/5
TrustpilotGreat experience
We had our meeting to pick our options for our house in Bishops Quarter with Sarah and I couldn’t fault our experience. She was so lovely and helpful and advised us where needed.
Trusted Agent profile
Avant Homes Midlands estate agents in Derby and Swadlincote
★★★★★
1,827 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,827 reviews on two platforms, rated 3.7 out of 5 overall.
Our offices
Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Latest reviews from every Avant Homes Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotThe show room assistant was excellent
The show room assistant was excellent. Explained everything I needed to know. She was full of knowledge on the property we were interested in. Credit to the company
5/5
TrustpilotGreenlock Place - Lewis
We are buying our first home on the Greenlock Place development and Lewis has been amazing throughout the whole process so far. He is always willing to help, very friendly and very fast at responding to our questions and concerns. It never feels like we are asking too many questions and it feels like we’ve been involved and kept updated through every step. He has made the very stressful process as easy as possible for us.
1/5
TrustpilotTerrible aftercare and customer service
The process of buying a house from Avant was straight forward. Once they have your money, they don't care. I purchased a plot on Elliot Place 2 years ago, and after stating on the demo day that the front door doesn't close correctly, they assured me this would be fixed. It's been 2 years and the door is still broken. 2 years of calls, emails and bodged attempts at fixing it cheaply, they are seemingly refusing to fix the door, likely as it will cost them money to do so. even though their joiner, a professional door installation company, Avants regional manager and site manager have all confirmed the door and frame need replacing. Customer services is a joke. in the 2 years this has been going on, the majority of the people dealing with this issue have quit, including our personal contact we were given. They dont update you until you prod them and it's always "we're sorry", followed by an excuse, then stating they will do the thing you asked them to do months ago, and big surprise, they dont do it.To add to this, while in the process of buying an Avant home, i was put off by the reviews stating the customer service was terrible. We were assured that it was a 3rd party company which they have parted ways with and they now have expert in-house customer service... That was a lie.We actually have around 20 other snags which we have now pushed to the side, in the hopes of speeding up the fixing of the door. I am in the process of raising this with the new homes Ombudsmen and likely will be taking Avant to small claims court.Please avoid Avant Homes like the plague. They simply don't care once you exchange.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleLovely
1/5
GoogleVisiting my cousin who when she 1st moved in had 2xa4 sheets of paper filled with snag list issues. Shoddily built houses with poor workmanship with even worse aftersales service!
1/5
GoogleRating only, no written review.
5/5
GoogleHad a man come out to my front door today on Burbage drive very polite and solved an on going problem forgot to take his name but Thankyou very much good Job done
5/5
GoogleLouise coleman was amazing and shes an asset to Avant homes, I wish everyone's customer service was like hers, she literally made our day, thank you so much Louise
5/5
TrustpilotCroftside Quarter
Georgia was brilliant from start to finish when we bought our first home on the Croftside Quarter development. Nothing was too much for her to do to help make the process as smooth as possible. Georgia was really informative and regularly provided updates with the building process. Anyone who has Georgia through this very stressful process is lucky. Thankyou for all your help
5/5
TrustpilotWe’ve just reserved our plot today
We’ve just reserved our plot today. Lesley has made our experience from day one fantastic. She has been honest, professional and very helpful.
5/5
TrustpilotGreenlock Place
Our experience with Avant Homes so far has been 5*. Lewis Simms at Greenlock Place has guided us through the buying process seamlessly, and has always been on hand to answer all our questions. We are excited to move into our new house soon.
5/5
TrustpilotExcellent experience with Jo James of…
Excellent experience with Jo James of Avant Homes
1/5
TrustpilotUnsellable house
Avoid, avoid, avoid, the house is a complete waste of money. Site staff avoid to talk to me over my husband! The inside is ruined, we've had black mold coming out the walls, with children in the house!
5/5
TrustpilotJessie Barber at the Radfords Meadow…
Jessie Barber at the Radfords Meadow site at Mickelfield Leeds has been welcoming, helpful and kind from start to finish, she’s very approachable and gets things sorted,if she says she’s going to do something then she does, nothing was too much trouble for her,great experience all round with Jessie.
5/5
TrustpilotExcellent customer service from Louise
My husband spoke to Louise at Cotchett Park today and was very happy with her explanation to his query and her friendly attitude. Thank you Louise
5/5
TrustpilotViewing Process was a pleasure
We were made very welcome by Pat at the Collingsgate development near Coalville. There was no pressure or rush with our viewings and all of our questions were fully answered, Pat’s knowledge shone through. We built up a good rapport which made the process very enjoyable.
5/5
TrustpilotCopper Gardens Experience - Angela
We went into the Copper Gardens showroom to have a chat about moving to an Avant home. I sent a message on the website and Angela called me and said I was welcome to come and visit anytime and have a chat. We went the same day and she remembered me straight away. We sat down and she was very thorough in asking what we wanted out of a house, but also gave us other options that we hadn't considered. She was so helpful and really reassured me that if we did buy an Avant home she would do her upmost to help us in any way possible. We are now sat trying to decide what house we want! Absolutely fantastic service and can't wait to return for another chat when we are ready to take the next step.
5/5
Trustpilot5 star visit
The on-site Sales Advisor Louise was excellent. We were seen at the agreed appointment time, all the information material was printed and organised for us and we were taken through it in a way we could understand. All of our questions were answered thoroughly and nothing seemed to be a bother at all. We were taken round a few property stiles within our budget and didn’t feel rushed or pushed into any decisions. The advice and information felt genuine and honest
5/5
TrustpilotAbsolutely amazing
Caroline is a fairy godmother! So far she has made the whole process so easy for us, has listened to everything we have said and keeps going the extra mile every appointment. She’s dedicated time to us and we feel so lucky to be able to go on our first home journey together with her helping us. Thank you so much!
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Questions about Avant Homes Midlands
Which Avant Homes Midlands office has the most reviews?
Derby has the most, with 1,745 reviews rated 3.7 out of 5, followed by Swadlincote with 1,667.
Where are the Avant Homes Midlands offices?
The two Avant Homes Midlands offices, by town:
- Derby: Cotchett Village, Derby, DE3 0DN
- Swadlincote: Cadley Village, Moonstone Way, Swadlincote, DE11 0BB
