Trusted Agent profile
★★★★★
1,827 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,827 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotRecently urgent issues resolved immediately
Recently I've had urgent issues with plumbing and a door not locking, Avant did an excellent job especially Shelby, in getting technicians out immediately to resolve the issues. The locksmith came out Sunday as soon as I reported the issue, Matthew the locksmith also did an excellent job.
1/5
TrustpilotIgnored over damage claim
Because of incorrect road markings/signage, my wife had a car accident near the Avant Homes Ambretone Park development. The Council informed us the road was under Avant’s responsibility so we contacted Avant to claim back the cost of damage to our car. After an initial email response there has been no further contact despite repeated emails and phone calls. They seem to be ignoring me hoping I’ll drop the claim.
Hi Luke,We apologise if you feel as though your complaint has been ignored. We take all feedback incredibly seriously and are eager to discuss these claims directly.We haven't been able to locate any records or correspondence regarding this situation nor do we have any contact details for yourself on our databases.The Ambretone Development sits under our North Yorkshire region, therefore please can you send your correspondence to CustomerServices.NorthYorkshire@avanthomes.co.uk and we will contact you directly. Many thanks,Avant Homes
5/5
TrustpilotCadley Village
Cadley Village - Visited yesterday and spoke with Patricia Andrew, who very helpfully showed us around Plot 212. Impressed with what you could get for the price. We are possibly not far ahead enough with our sale at this stage, but will keep in touch about other plots we looked at (Plot 242?) near the green space. Also interest in what PX deal may be available. A useful first meeting. Thank you Patricia
5/5
TrustpilotLewis at Avant Homes (Greenlock Place)…
Lewis at Avant Homes (Greenlock Place) was extremely helpful and informative during our visits to the site. He was able to answer all questions and came across as extremely knowledgeable about the property development and surrounding areas. Lewis was honest and transparent when discussing financial options. All whilst navigating our very young children during the appointment. Highly recommended. Thank you, Lewis.
5/5
TrustpilotHonest & reassuring
Honest, friendly and professional - Georgiana was helpful, accommodating and all that you would want when delving into a major purchase like buying a house
5/5
TrustpilotVisited site office today at…
Visited site office today at Micklefield to discuss Sherburn site. We were warmly greeted by Sarah. We felt valued and supported, Sarah was professional and helpful and gave us all the information needed to progress forward. Thankyou Sarah
5/5
TrustpilotJust a small note to say…
Just a small note to say; We haven’t purchased a house as of yet but have dropped in on Lewis at his sales office multiple impromptu times. And have always been pleasantly and patiently received by Lewis. He’s not pushy & has understood our bespoke circumstances with umming and ahhhing. (we have previously purchased a house that Lewis oversaw and rereading those emails 100% responsible, thorough & courteous) We have recommended Greenlock Place to friends & neighbours. We have our fingers crossed with our current house sale and the plot we would like to reserve is all within budget we welcome working with Lewis going forward to getting a new home. We believe Lewis to be honest and set real expectations. Thankyou Amy & Dave
5/5
TrustpilotA great company to transact with
A great company to transact with. Our sales advisor (Louise)was really deligent. We got our first home with Avant and it really a stress-free process for us.
1/5
TrustpilotWhere do I start
Where do I start So snagging report 164 issues 5 months later 40 still outstanding I have sorted 50 myself So new house it’s a shell full of inexpensive items sockets and light. Switches cheapest on the market Even back boxes do inferior Kitchen last about 4 years if your lucky Skirting and door mouldings inferior Brickwork so poor Design inside no thought at allActual quality of workmanship where do I start It’s a disgrace it’s all about thecbottom line for house builders No pride in the product they are selling and aftercare is Well over promise and under deliver as opposed to under promise and over deliver I am so disappointed in the 400k house I have bought I have spent over 60 k on putting it right Seriously thinking of duing AVANT homes for selling me a parcel of S. tNo
2/5
TrustpilotNon existent support beyond first NHBC survey is complete
Initially when buying the property we had a really good experience- although very rushed process on the side of Avant with pressure to complete purchase in an unrealistic (4 weeks) time period. Other than this we were satisfied. Since being in the property and apparent changes to the staff team trying to arrange repairs for snagging or issues with the property has been very very poor (non existent). We are unable to get any clarity on when repairs will be carried out and no progress has been made on the vast majority of these repairs over a 10 month period.
5/5
TrustpilotBeautiful house.
Lynsey was very nice. Showed us around the home. They house is built to a high spec. Unfortunately for me it's about 50 minutes away so it will not work with my commitments. Would love to live there though.
5/5
TrustpilotProcess of buying
Currently in the process of buying our first home, despite a few delays so far Sarah has been amazing since taking over our case at bishops quarter and answered any questions or eased any worries we’ve had promptly. 😊
4/5
TrustpilotPolite and knowledgeable
5/5
TrustpilotAbsolutely incredible!
We have been in our new home for just one week and WOW, what a stress free AND personal service we have received from all involved from start to finish.Peter, the sales representative is full of knowledge, knows his role inside out and goes above and beyond in every single way. He is friendly, approachable and we could not recommend him enough. Peter truly is an asset to Avant and his hard work deserves recognition and praise. Thank you so much Peter.Gary, the site manager along with Paul and the rest of the team worked so hard to get our house completed within our goal timeframe. We have seen the incredible work they undertake which is to an exceptional standard. Gary and Paul are approachable and readily available to tend to anything that pops up. Lynsey, our go to for customer services is efficient, kind and available if and when needed. Moving house can be a difficult time, and I have no doubt ours would have been that if not for this incredible team who truly place customers at the core of their service. We are overjoyed with our new family home, and cannot recommend Avant - Brompton Mews enough. Thank you.
5/5
TrustpilotFrom start to finish avant made us welcome
From start to finish avant have made us very welcome.Bella Stewart explained in detail the process timescales and information i required to move house.She was very polite and if I had a query she would get back to me with a answer.We were emailed on a Monday morning by Bella keeping us informed during the process of the build.Thank you for your help and making the experience enjoyable for my family.
5/5
TrustpilotWe moved into our property in December…
We moved into our property in December 2023 and were looked after by Lyndsey from customer services and Gary our site manager, from the date of completion. We had a few very minor snags that were rectified quickly and efficiently, nothing was too much trouble and the communication from them was (and still is) excellent. We are very grateful to them for our lovely new home. Thank you Lyndsey and Gary for your help and support!
5/5
TrustpilotAngela Young at Avant homes has always…
Angela Young at Avant homes has always been so accommodating with our questions. Anytime we pop round to the sales office she makes time for us and is always happy to help. Her experience and knowledge has been so helpful throughput the entire process.
5/5
TrustpilotWe truly love Avent home moving home…
We truly our New love Avant home moving home after 20 years in our previous. Since the moment of walking into the show home at Summerville after viewing a few, To be greeted by a sales advisor, such a lovey sweet and very professional young girl Bella Stewart , throughout Day 1 till the our final Completion date she kept us fully up to date on all legal documentation, nothing was to much too ask she was Outstanding thank you so much Bella 🥰❤️
5/5
TrustpilotGeorgia responded quickly to our…
Georgia responded quickly to our enquiry and managed to arrange an on the day appointment with us. She also went above and beyond and contacted another site to arrange for us to visit the show house similar to the house type we were interested in on the same day. Georgia was very proactive, professional and knowledgeable and was a pleasure to deal with.
5/5
TrustpilotAvant homes went the extra mile.... …
Avant homes were part of our conveyancing chain with our recent sale and purchase and we are glad they were... We worked with Bella Stewart who was very up to speed and was fundamental in driving the rest of the chain with her excellent communication and was always up to speed... Nothing was too much trouble despite a busy schedule and was a credit to Avant homesWe are very grateful for the support and professionalism offered at such a stressful time.
5/5
TrustpilotWe are looking to move to a larger…
We are looking to move to a larger house this year and have a new build in mind, we walked in and met Lewis who made us feel welcome he took his time showing us around a three storey house and answered lots of questions. Lewis is knowledgeable approachable and extremely professional
5/5
TrustpilotFirst impression
Although, the site rep was very busy with customers, she acknowledged us. After we had looked at the house styles on the wall she quickly excused herself to ensure we were OK. I mentioned we had received a text about the show home opening and could we take a look. She gave us directions and off we went. Very friendly.Show home was lovely, but probably more suitable for a younger family.
5/5
TrustpilotStrawberry Fields
Strawberry Fields, Carlton. Nicky was more than helpful to us. She listened to our list of must haves and sorted out a great deal for us. She couldn't have been more helpful. 5 stars from us
5/5
TrustpilotFirst time buyer
As a first time buyer everything is new to me and my partner. Abi was very helpful and was able to answer all the questions we was asking. She was very knowledgeable about the whole of the avant homes plots at Odettes point.
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Derby has the most, with 1,744 reviews rated 3.7 out of 5, followed by Swadlincote with 1,667.
The two Avant Homes Midlands offices, by town:
