Trusted Agent profile
★★★★★
1,864 reviews across 5 offices and 2 platforms
Avant Homes Central has five offices, in Holmewood, Retford, Chesterfield, Sheffield and Heanor. Together they have 1,864 reviews on two platforms, rated 3.7 out of 5 overall.
19
Reviews on Google
All 5 offices
1,845
Reviews on Trustpilot
Business-wide
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Avant Homes Central's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotWaste of money
Waste of money. Do not buy!
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information requested, so we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
5/5
TrustpilotVery very helpful
Very very helpful, young sales agent Poppy, all the information we needed , hopefully when myself & my wife get our house sorted and on market, we may be able to proceed.
Thank you for your lovely feedback about Poppy and for the fantastic 5-star review! Many thanks, Avant Homes
1/5
TrustpilotBe very mindful to read small print
We first bought for avant and at first service was great, afterwards it dwindled, we had a flood in the house which was caused by the outside tap freezing over and not being isolated after a discussion with avant they said it was our fault and we will have to go through with insurance, we went through with insurance and they were great, but avant were of no help at all, we tried to contact them multiple times to find out about the kitchen supplier etc and no help was given , very poorly handled from avant, we are a year on and our window is still not fixed and is very drafty ignored once again, beyond disappointed, I say this with the upmost seriousness, try your best to stay away from buying a home with avant the aftercare is abysmal, multiple snags take 3+ times to solve very disappointed as soon as we can sell we will and buy another home from another developer
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information requested, so we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
5/5
Google⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Hi Alex, Thank you for the excellent 5-star review! Many thanks, Avant Homes
2/5
GoogleRating only, no written review.
Hi Callum, We are very sorry to see your 2-star rating. We always strive for 5-star experiences and want to make things right. Please reach out to us directly at https://www.avanthomes.co.uk/contact-us with any details so we can assist you. Kind regards, Avant Homes
5/5
TrustpilotAmazing Experience
We had the absolute pleasure of visiting the Earl’s Park development in Chesterfield and have had such a positive experience from start to finish.
5/5
Trustpilot5* Experience at Bennerly View , Highly Recommend!
We had an outstanding experience working with Sarah and Zehra at Bennerley View. From start to finish they’ve been friendly, helpful and easy to deal with, they genuinely wanted to make sure we were happy and comfortable with every step of the process.
1/5
TrustpilotAvant don't care at all.
I used the Avant complaints process for someone to investigate my shoddy tiling. That was in August, no one has come to inspect the tiling yet and every now and then I get a cut and paste email from the regional manager telling me how important my issue is to them and they are still waiting on a date from the tiling company. Once you have a house with Avant you will get very variable support on snagging issues and only then if you take so much time to chase them up. They really don't care at all and their amazing reviews are perplexing and not reflective of the situation here. We have had some great workmen round to fix issues, of which there were quite a few, but unfortunately they all leave the company quite quickly.
5/5
TrustpilotGreat Service!
Katie at Altofts Acres was really helpful, went through everything in a lot of detail and answered any questions I had and made it really easy to start the process.
5/5
TrustpilotExcellent help in reservation of a plot…
Excellent help in reservation of a plot thanks to Ruby & Kornelija!
5/5
TrustpilotFriendly builders
Warm welcome from the staff who were very knowledgeable. Great houses well finished.
5/5
TrustpilotExcellent
Excellent, informative, very friendly and helpful staff member at the showroom - Laura Renshaw at Smithywood Gate @ Dodworth, Barnsley.
5/5
TrustpilotWe visited the chesterfield development…
We visited the chesterfield development site as this site is of interest to us, we received a friendly welcome from Tashana and Louise with lots of information given and a look around the show home, we then went to the other sites in our area to see the houses of interest and also received brilliant friendly service and advice from Sarah and Kornelija. It was lovely to see show homes so beautifully presented.
3/5
TrustpilotFirst impressions count
The young girl we had an appointment with didn’t make us feel welcome at the beginning, we had to ask all questions wasn’t really helpful
5/5
TrustpilotRachel at Brompton Mews
Rachel at Brompton Mews has been so helpful over many weeks via email. Lovely to meet her in person for Plot viewings. Lots of information to think over. Great home layouts and developments.
5/5
TrustpilotA Fantastic experience thanks to Laura at Smithy Wood
We’ve just reserved our new home at Smithy Wood, and the whole experience has been brilliant thanks to Laura. She’s been patient, knowledgeable, and incredibly helpful from start to finish. Every question was answered clearly, every step explained, and nothing ever felt rushed or pressured.
5/5
TrustpilotRuby & Kornelija
Ruby & Kornelija, were very welcoming to us both, no question was too much. Very insightful and were quick respond via phone call or emails. They had made this buying process very simple, and stress free for 2 first time buyers.
4/5
TrustpilotEnsure you read carefully, and push for answers to questions!
Overall I was impressed with Avant Homes regarding my new build, but there were a few frustrations along the way. This was for Seely Fields.
5/5
TrustpilotSarah the superstar …
After a little bit of disappointment when securing a reservation at a different site Sarah dawn at odettes point really made us feel at ease and is honestly the reason we decided to progress to plot reservation she is a real credit to your company
5/5
TrustpilotCouldn't have received a better experience
I was skeptical about new build homes previously, but I knew a new build was right for me so followed my gut. I'm so glad I did. Julia and the team at Lawrence Point Eastwood have made my experience flawless from start to finish. Quick responses, friendly faces and all round positive people. Any small snagging issues were sorted immediately and rectified on the day. Can't fault the team or service, has restored my faith in new builds totally.
5/5
TrustpilotBrilliant service!
Brilliant service from Katie today. Good chat, lots of useful info, good solid answers to all our questions and left us feeling like we knew where we were and positive about coming back for the show home opening.
Thank you for your kind words! We’re delighted to hear Katie has provided such an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotRuby at Seely Fields is a star
I have been to the Seely Fields site on two occasions before I finally made a reservation. Ruby attended to me.
Thank you for your kind words! We’re delighted to hear that Ruby has been so helpful throughout your journey. Congratulations on securing your new Avant home! Many thanks, Avant Homes
5/5
TrustpilotCraignethan Gate…
We recently moved into the development Craignethan Gate and have had the most wonderful experience when buying a new build. We have previously heard horror stories about new build houses but our move was seamless and stress-free. Any questions or issues we have had since moving in have been dealt with promptly and all repairs have been so quick. A massive thank you to team members Chris Hughes and Kyle Hughes who have provided an excellent standard of customer service throughout the whole process. We love our new home so much!
Thank you for your excellent 5-star review! We will pass on your kind words on to Chris and Kyle. Many thanks, Avant Homes
5/5
TrustpilotWarm ,Friendly invitation to Avant Hmes
Amy was very friendly and made us welcome.
Thank you for your 5-star review! We're delighted to hear Amy was so helpful and made you feel so welcome. Many thanks, Avant Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holmewood has the most, with 1,774 reviews rated 3.7 out of 5, followed by Retford with 1,719.
The five Avant Homes Central offices, by town:
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