Trusted Agent profile
★★★★★
1,864 reviews across 5 offices and 2 platforms
Avant Homes Central has five offices, in Holmewood, Retford, Chesterfield, Sheffield and Heanor. Together they have 1,864 reviews on two platforms, rated 3.7 out of 5 overall.
19
Reviews on Google
All 5 offices
1,845
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Avant Homes Central's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCheryl was absolutely fabulous…
Cheryl was absolutely fabulous throughout the whole process at Richmond Heights. Very knowledgeable and helpful and answered every question honestly and professionally.
Thank you for your lovely feedback! We are delighted to hear that Cheryl provided you with an excellent experience. Many thanks, Avant Homes
1/5
TrustpilotTerrible customer service
So terrible customer service. They keep delaying everything for us. We have been following up since last 10 months and still they dont respond. Once the house is sold they keep ignoring you. Never ever buy house with Avant. We are in Darach fields Robroyston, Glasgow. Please stay away from this development.
4/5
TrustpilotFirst Time Buyer Experience
The Team at Avant homes have been super helpful, kind & positive whilst sharing the process of buying my first house with me. Kornelija has been very understanding of my nerves and questions and has been patient all the way through and kept me excited! I have a clear path of what will happen next and i think its perfect customer service for anyone doing this for the first time. Thank you to everyone at Avant
Thank you for your positive feedback about our colleague Kornelija and for your fantastic review! Kind regards, Avant Homes
5/5
TrustpilotFirst day at a goal
It was nice experience working with Keiran the sales Advisor who ttok his time to explain every details i need to know about the property,His calmenss and amazing skills worth all the penny ,We are confident on his advise and the information given were so helpful
Thank you for taking the time to write a review about your experience. We are very happy to hear that Keiran made your journey easier and gave you a great experience with us! Kind regards Avant Homes
5/5
TrustpilotJulia at Lawrence point is honestly an…
Julia at Lawrence point is honestly an asset to Avant. We initially viewed another site which is not ran by Julia, and the plot just wasn’t what we wanted. We then realised there was a closer development so on an off chance I popped in to just collect a price list - Julia was so welcoming and cheerful, and our first encounter with her was amazing.
Thank you for your lovely feedback! We are delighted to hear that Julia provided you with an excellent experience. Thank you for trusting us with your home journey, and congratulations again on your new place! Many thanks, Avant Homes
5/5
GoogleRating only, no written review.
Thank you for your 5-star review! Kind regards, Avant Homes
5/5
GoogleRating only, no written review.
Thank you for your 5-star rating! Kind regards, Avant Homes
5/5
GoogleRating only, no written review.
Thank you for the 5-star review! Many thanks, Avant Homes
1/5
GoogleBuyer Beware. Like most new-build homes, my property at Earl Park had a number of snagging issues. Whilst some have been addressed, one significant defect first reported in September 2024 remains unresolved. Avant Homes have acknowledged the issue, sent multiple contractors to inspect and price the required remedial works, and even had a proposed solution put forward. However, once the costs were returned, I was informed the works could not obtain the necessary sign-off and no resolution has been provided. After raising a formal complaint in January 2026, I have still not received a final response within the timeframe set out in their complaints procedure and have been left with no option but to escalate the matter to the New Homes Ombudsman Service. For a developer of this size that heavily promotes its five-star rating, the level of aftercare, communication and accountability has been extremely disappointing. Prospective buyers should carefully consider the level of support they may receive once they have moved in.
Hi Harry, We are very sorry to hear about the experience you have faced - this is not what we strive for. Thank you for providing your contact details on Trustpilot. We have passed your details on to our customer service team, who will be in contact with you shortly. Kind regards, Avant Homes
5/5
TrustpilotPaul at Brompton mews is amazing and…
Paul at Brompton mews is amazing and fantastic so knowledgeable and really dedicated his time to us. Jamie in sales and part exchange has been so kind and helpful and Molly at James Leighton finacial services has been absolutely incredible. So far with our reservation process we couldn't have wanted anything more.
5/5
TrustpilotExcellent service and professionalism
I would like to provide positive feedback for Andy Jones following his recent visit to our property. We had a number of minor snagging issues, and Andy took the time to thoroughly inspect and document each one. He resolved several of the issues during the visit itself, which was greatly appreciated.
Thank you for your positive feedback about our colleague Andy and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotI went to Five Rise Quarter at Bingley
I went to Five Rise Quarter at Bingley. I had arranged to see Abi on the day the show home opened. Abi was extremely helpful and explained everything to us showing us diagrams etc. I was interested in a two bed house but the show house was a larger detached house. Abi explained how we could see where I wanted to be from the upstairs window. Abi said she would make us an appointment to look round a Ripley house. This was done and she walked round with us explaining about the different upgrades etc. I was very pleased as to how helpful she was and will definitely go back with any further enquiries I have
Thank you for taking the time to write a review about your experience. We are very happy to hear that Abi made your journey easier and gave you a great experience with us! Kind regards Avant Homes
4/5
TrustpilotPlot 117 trinity fields
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced. We are very pleased to hear that Mark and Zoe gave you an excellent experience! Many thanks, Avant Homes
5/5
TrustpilotOn arriving at Seeley Fields we was…
On arriving at Seeley Fields we was greeted by Ruby, who was extremely helpful answering all our questions, showed us around the properties that was available within our price range. 5* customer service from Ruby - Thankyou
Thank you for your lovely feedback! We are delighted to hear that Ruby provided you with an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotI particularly want to appreciate the…
I particularly want to appreciate the sales representatives Julia who is an amazing lady, she takes you through all steps, great team
Thank you for your positive feedback about our colleague Julia and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotMark from customer service
Mark attended my property yesterday to fit a new gas metre box as the one that was fitted had a defect. As always avant customer service team attend and fix the problem to a high standard.
Thank you for your kind words and 5-star review! We’re delighted to hear that Mark has provided such an excellent experience. Many thanks, Avant Homes
1/5
TrustpilotExtremely disappointing aftercare
Extremely disappointing aftercare experience with Avant Homes.
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. Please could you respond to the information which has been requested so we can pass it to the relevant team for further investigation. Kind regards, Avant Homes
1/5
TrustpilotAbsolutely shocking customer service
Absolutely shocking customer service, even worse build quality, do not touch you will regret it
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information requested, so we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
1/5
TrustpilotToo many snagging issues and barely…
Too many snagging issues and barely attended to. I have issues raised over 7 months ago and still have not been attended. These issues have cost me money and the builder simply ignores emails like there is no after sales service at all. I have emails 2 weeks old that have not been acknowledged. I have a green patch on my ceiling for almost a month now. Clearly you're valued when you are looking to buy a house, once you're in, they do not care about you or what you say or issues you raise. I personally regret the move although this was well polished on the outside. Don't make the mistake I made...
Hi Taurai, We are disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service. Please could you respond to the information requested so we can pass it on to the relevant customer services team for further investigation. Kind regards, Avant Homes
5/5
TrustpilotMonkswood, Telford.
Moving home is a huge milestone; selling your home and putting your trust in strangers is monumental. I was incredibly anxious about buying a new build, but the team at Monkswood have been nothing short of wonderful.
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us, and congratulations on your new place! Kind regards, Avant Homes
5/5
TrustpilotExcellent service at Five Rise Quarter!
We have had excellent service from Abi at Five Rise Quarter in Bingley. She has been very helpful and has provided clear information to enable us to make an informed decision. We are hopeful that our proposed purchase will proceed smoothly, and feel that we will be well supported throughout the buying process.
Thank you for your kind words and 5-star review! We’re delighted to hear that Abi has provided such an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotWhole process has been made really…
Whole process has been made really easy! Minor snagging all sorted within the first month of moving in. Staff have been lovely. Everyone friendly, appear on time for jobs, no minor issue is too small to be sorted
Thank you for your excellent 5-star review! We are very pleased to hear you had a great experience with us. Kind regards, Avant Homes
5/5
TrustpilotMonkswood - Telford
Moving house can be a stressful experience, but the customer service and support we’ve received from Avant Homes Monkswood has been fantastic from start to finish.
Thank you for your lovely feedback! We are delighted to hear that Dave, Ian, Jake, Steve, Judith and Steve provided you with an excellent experience. Thank you for trusting us with your home journey, and congratulations again on your new place! Many thanks, Avant Homes
5/5
TrustpilotExcellent customer service
Ruby was outstanding. Helpful, knowledgeable and polite.
Thank you for taking the time to write your wonderful 5-star review about Ruby! Kind regards, Avant Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holmewood has the most, with 1,774 reviews rated 3.7 out of 5, followed by Retford with 1,719.
The five Avant Homes Central offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
