Trusted Agent profile
★★★★★
1,865 reviews across 5 offices and 2 platforms
Avant Homes Central has five offices, in Holmewood, Retford, Chesterfield, Sheffield and Heanor. Together they have 1,865 reviews on two platforms, rated 3.7 out of 5 overall.
19
Reviews on Google
All 5 offices
1,846
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Avant Homes Central's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotDrew has been fantastic!
Drew has been fantastic throughout my new‑build purchase. She is attentive, proactive, and always willing to go the extra mile. Her guidance made the process simple and enjoyable. Couldn’t have asked for better support.
Thank you for taking the time to write a review about your experience. We are very happy to hear that Drew made your journey easier and gave you a great experience with us! Kind regards Avant Homes
5/5
TrustpilotJulia was lovely lady who guided me…
Julia was lovely lady who guided me around the property, professional but with a very warm heart. She left me with no questions as she covered absolutely everything. She is a great asset to Avant homes.
Thank you for your lovely feedback about Julia and for the fantastic 5-star review! Many thanks, Avant Homes
5/5
TrustpilotHackett grange
We recently purchased our first home at Hackett Grange in Radcliffe on Trent and had a great experience with Keiran, Zehra and the avant team. As first time buyers we were quite apprehensive about the entire process particularly with buying a new build, however Keiran ensured that we had a really smooth experience. He doesn’t just look at you as a customer, but really cares about you as people and will go above and beyond to ensure that you’re home buying journey is as smooth sailing as can be. He is incredibly knowledgable in all areas, approachable and friendly. What really impressed us was his dedication to provide us weekly updates regarding our home and his prompt responses to emails and queries. This is something we found other new build developments really lacked. The avant team (particularly Tracy and Neil) have been great when dealing with any snagging and have been fab at communicating with us throughout the entire process. Would highly recommend!
Thank you for your kind words and 5-star review! We’re delighted to hear that Keiran, Zehra, Tracy & Neil have provided such an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotExcellent service
Julia at Lawrence Point was fantastic with both her knowledge and patience. We now have a bit more knowledge to start our buying journey. Thank you
Thank you for your 5-star review about Julia! We are pleased that you had a great experience with us. Kind regards, Avant Homes
5/5
TrustpilotExceptional experience with Hackett Grange
Everything about our experience with Hackett Grange and Keiran has been outstanding. My husband and I are buying a home here and the professionalism, support and kindness of the team has been exceptional. As first time buyers, the prospect of buying a house was incredibly daunting but we were immediately put at ease and any questions or concerns we had were promptly addressed. Keiran really knows his stuff and it’s clear he genuinely cares about the customers he works with. I would definitely recommend this development!
Thank you for taking the time to write a review about your experience. We are very happy to hear that Keiran made your journey easier. Kind regards Avant Homes
5/5
TrustpilotLouise and leah
Went to earls park estate today to look around the show home. Louise and leah the 2 ladies there were an absolute delight, friendly, chatty and gave us some much information. Gave us lots of options and lots of information to take home also. They couldn't do enough for us. We gained more information from louise then any of the other new build developments we've been and trust me we've been to a few. Thankyou ladies for being so nice.
Thank you for taking the time to write a review about your experience. We are very happy to hear that Louise and Leah made your journey easier. Kind regards Avant Homes
5/5
TrustpilotThe whole team was very helpful
The whole team was very helpful, answered all my questions and quick to respond to emails. They made my journey towards getting a new home very stress free.
Thank you for your fantastic 5-star review! Many thanks, Avant Homes
5/5
TrustpilotKatie and the team at Altofts Acres
Katie, Andy and the team at Altofts Acres have been incredible during our first time buying process! They made the process easy, quick and as least stressful as they could make it! Katie and Andy were also always so kind and welcoming!
Thank you for the positive feedback! We're thrilled to hear that you had a great experience with us. Buying a home is such an important journey and we're honoured to have been part of yours. Many thanks, Avant Homes
1/5
TrustpilotI would not recommend Avant homes to…
I would not recommend Avant homes to anyone at all as the quality of the houses are substandard and after completing on my property and having assurances made by the customer care dept to do work, they do not do the work but try and fob you off with repairs to brand new products. And the customer care dept should be renamed, We do not care dept As they do not care you have spent a considerable amount of money buying your new home that by the way should have been completed 2 months before I actuality completed So stay well away from Avant homes is my advice. I would give zero stars if I could and also wish I had never come across Avant homes let alone buy one of their houses !
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so that we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
5/5
TrustpilotAndy Jones at the Tranent site always…
Andy Jones at the Tranent site always does 5 star work no matter how small the job and is always happy to help with any other issues. On top of that he has great chat, always a delight to see him 😀
Thank you for your positive feedback about our colleague Andy and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotWe’ve now been living in our new build…
We’ve now been living in our new build home at Avant Homes Hackett Grange development for just over a year and I wanted to take the opportunity to say how much we’ve appreciated Keiron’s help and support during that time.
5/5
TrustpilotYour customer service was great
Thank you for your positive feedback and fantastic 5-star review! Kind regards, Avant Homes
1/5
TrustpilotDon’t believe the other reviews
Don’t believe the other reviews. Avant Homes are a cowboy outfit. Since we purchased our home in 2021 (Hawfinch Place) we have made several improvements to our home and have utilised the services of a local odd-job tradesmen to implement them. He has frequently been left speechless at the ineptitude and stupidity of the original builders. They will leave no corner uncut. The coup-de-grace was when we arranged to have solar panels installed. The installer notices a hole in the roof (which allowed birds to access our attic in the spring) and more seriously that many of the roof tiles were damaged with hairline fractures, as if the whole batch of tiles was faulty. Avant Homes response to this: “unfortunately we do not cover broken tiles under our warranty…..this will be down to homeowners maintenance”
We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so that we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
5/5
TrustpilotGreat at Fixing Snags
Andy Jones is Great! Super helpful, friendly, and professional. Nothing is ever too much trouble and he goes out his way to make sure everything is sorted. Many thanks!
Thank you for your lovely feedback! We are delighted to hear that Andy provided you with an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotAmazing experience moving into our…
Amazing experience moving into our first home as a married couple, Toni has been absolutely fantastic and could not thank her enough
Thank you for your lovely feedback! We are delighted to hear that Toni provided you with an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotDrew was very helpful from the…
Drew was very helpful from the Greenlock Place, Leeds. She explained everything to us and had patience with all our questions. The only disappointment I had was since last year I have been enquiring about The Dalton and was reassured I was put on a list to be notified asap when The Dalton was released but that never happened. Thankfully we have been randomly checking your website and saw that The Dalton was released. Otherwise we most likely would have missed the opportunity to purchase the property. This service could be improved.
Thank you for taking the time to leave us a review! We are pleased to hear that Drew gave you an excellent experience. We are sorry to hear that you weren't put on the list to be notified. Thank you for the feedback about this, we will pass it on to the relevant team to prevent this from happening in the future. Kind regards, Avant Homes
5/5
TrustpilotAndy has attended our property a few…
Andy has attended our property a few times to resolve our snagging issues. Nothing is too much trouble for him, he is polite, professional and takes pride in his workmanship. He is a real credit to the Avant Customer Care team.
Thank you for your lovely feedback about Andy! We are delighted to hear that you had a great experience with us. Many thanks, Avant Homes
5/5
TrustpilotKeiran at Hackett Grange, Nottingham
I recently purchased a property at Avant Homes Hackett Grange development. After visiting most (if not, all) other new build developments in Nottingham, this development not only met my criteria but the customer service I received from Keiran was second to none all throughout! Keiran is very passionate about his role and genuinely cares about you, your home, your requirements and will do everything he can to make the process of buying a new home as smooth-sailing as possible - this was particularly important for me as a first time buyer. Keiran is kind, honest, approachable and knowledgeable with significant experience - which are exactly the qualities you want in a sales advisor when making such a big investment. Keiran's communication is clear and prompt, with regular weekly updates on build progress. I would also like to mention Laura Davies and Zehra the sales manager who were also incredible throughout and worked to ensure we were able to overcome any hurdles. The site team work efficiently and in my experiences, to a very good standard. The aftercare so far has been great too. Tracy is very efficient at organising visits to view and organise repairs of any snags. I would highly recommend considering this development and Keiran as your sales advisor for a positive experience - I recommended a friend who purchased a property have also had a similar experience to myself. Thank you to all at Hackett Grange.
Thank you for the positive feedback! We're thrilled to hear that you had a great experience with us. Buying a home is such an important journey and we're honoured to have been part of yours. Many thanks, Avant Homes
5/5
TrustpilotJoiner
Andy the joiner has been to us a few times to do snagging repairs. He is friendly, good at his job and makes sure the place is spotless after. He is a real asset to Avant homes.
Thank you for your positive feedback about our colleague Andy and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotDoor repairs
Dave Mcally top bloke, came to sort my bedroom door which he done in no time - then also fixed my daughters bedroom door. Top bloke and has excellent workmanship. Highly rate.
Thank you for your lovely feedback about Dave! We are delighted to hear you had a great experience with us. Many thanks, Avant Homes
5/5
TrustpilotKieran at Hackett Grange was very…
Kieran at Hackett Grange was very helpful from the beginning. As first time buyers, we had many questions but he was very helpful all the way through. He was also exceptionally well with our little one and she enjoyed the visit as much as we did
Thank you for your lovely feedback! We are delighted to hear that Kieran provided you with an excellent experience. Thank you for trusting us with your home journey, and congratulations again on your new place! Many thanks, Avant Homes
4/5
TrustpilotWhat we liked
What we liked - project, pricing, floor plan etc…
4/5
TrustpilotWhat we liked
What we liked - project, pricing, floor plan etc… What we didn’t like - want to see at Walt 1 sample house but didn’t get to see any, we were told non were available as a show house
Thank you for taking the time to write your review! We are pleased to hear what you liked. However, we are very sorry you couldn't see the house type you were looking for. Kind regards, Avant Homes
5/5
TrustpilotPaul- Excellent Service
We couldn’t thank Paul Elliot more at Willington for the process of buying our first home. He has been so helpful throughout the whole process and always going out of his way to go above and beyond. Absolutely amazing service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holmewood has the most, with 1,774 reviews rated 3.7 out of 5, followed by Retford with 1,718.
The five Avant Homes Central offices, by town:
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