Avant Homes Central estate agents in Holmewood, Retford, Chesterfield and 2 more

★★★★★ 1/5

Trustpilot

Broken toilet, handwritten parking signs, awful service

I’ve been in my house over a year now & within the first few days my downstairs toilet just stopped flushing. It was fixed within a few days but it has happened again at random a few more times. It’s not working at all, still under warranty but no response to my emails to have it fixed. Furthermore, the 4 terraced houses are supposed to have 2 parking spaces each. They didn’t measure it & placed the plates (with handwritten numbers which have now came off with the rain) randomly meaning 2 houses have 4.5 spaces & myself & my neighbour have 3.5 between us. I have been emailing every month for 11 months to have proper plates, not handwritten ones & the spaces to be properly measured, all I get is lip service & no action. There is also a mound behind the houses which we were all promised would be flattened & landscaped by Avant but a year on & it’s just weeds & is a completely eyesore. We were also told that the factors look after all external grounds which, having spoken to the factors is not the case & there are only certain parts of the grounds taken care of. The customer service experience from Avant has just been appalling. They take your money & run…I would never buy from them again. It is just exhausting & stressful to deal with them.I shouldn’t have heightened anxiety issues over a year after being in my house & having to deal with these people who do not care about their customers.

Miss · 31 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

If I could give zero I would

The notorious Blantyre estate - If I could give zero I would. Buying an Avant home has been the worst and most traumatic experience of my life. My health has been destroyed by them. No snagging has been done 8 months in and they are refusing to do anything. All my neighbours have the same problems. I feel like my life has been ruined as I gave them all my money and they sold me the house from hell. I have too many problems to list. Once they have your money they are gone. I am stressed and traumatised from dealing with them. They don’t care about the lives they ruin with their houses from hell. I am broken, please do not buy from them. The estate has been left a wasteland - they are notorious for this. I am plagued by noise, drainage, mould and sewage problems. I can’t relax in my home as it has so many problems that I can’t afford to fix that they should be fixing and have refused to.

Broken · 30 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

BEWARE

BEWARETerrible buildExpect this company to wriggle out and every opportunity and expect to have to get professionals to rectify.It has cost us nearly £20,000 to replace stuff within 3 years and we still have issues arising !

John · 29 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

All I can say is think twice about…

All I can say is think twice about buying a home from Avant. Their ethos is more home for less, this cannot be further from the truth.We purchased our home August 2019 and have had endless issues. First, our en suite had not even been piped out of the property, we found out through blocking and water logging, they then ripped up the front section of the garden leaving a new drain pipe grate and uneven grass. Our floor is not straight and none of the radiators were fixed on level, these are basic issues that should never be a part of a normal snagging list.We have had leaking garage ceilings, doors breaking, hob replacements, panels not fixed in properly, back fence not properly installed and started wobbling (this was resolved relatively quickly in fairness), bi- folds coming off hinges, spot lights not secured properly and coming out the ceiling. Our patio retainer wall is not straight and the inner plastering is not even throughout the house.We have major issues with our garden, which, has never been right from the start. There are boulders coming up out the grass and the grass is dead. Giving them the benefit of the doubt, we even hired garden specialists to come maintain the garden only for everything to die. After advising Avant of the issue months ago and being asked to be patient, I have now run out of patience. All we get back is that they are waiting for a report to finalise the issue, I am really not sure what kind of report takes months to get when our next door neighbour has his resolved and ready to be fixed. I have been told that they are on it, but, our neighbour, who is having the exact same garden issues, is getting his resolved by Avant (we reported ours about a month before they did).Our next door neighbour has had an even worse experience with their home, we count ourselves lucky compared to them. They have had to get major work done at the entrance of their house and lodged complaints with NHBC (we are now doing the same).Some of the issues get resolved in a timely fashion, others take months and you get flat out ignored with others. There are a lot more issues but I am just getting angry the more I type. This was supposed to be our dream home and has now become an extremely bad investment.There have also been complaints from a lot of the houses in the estate, I have not met a family who has good things to say about Avant and how they handle these issues.This was all after they pressured us into finalising the deal or face losing the house, as first time buyers, we trusted Avant as reputable suppliers of homes.To end, the build quality of Avant homes leaves a lot to the imagination. The front part of our roof is now bowing and we are out of our snagging time with no recourse to get this issue resolved. If you do decide to buy a house from these cowboys, 100% make sure you get in snaggers to go through EVERYTHING so that you can pass it onto Avant, there will be a lot.I wish we had of read some reviews before deciding to go with Avant.So, just fair warning. If you want a stress free house buying experience, Avant is not the company to go through.Edit: I have sent through the details as requested.Edit 2: since getting the first reply confirming receipt of email, I have had zero communication since. Just shows the level of professionalism at play here.Edit 3: 28th July - we now have leaking through the ceiling into the garage from the master bathroom. This was previously “fixed” by Avant. I truly hope this review warns enough people off making one of the biggest mistakes of their lives. What a joke, stay away.

Byron · 28 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Angela Kingsley

Angela has been incredibly helpful throughout our whole house buying experience, patient and accessable whenever we needed help. She has given guidence when requested, and her obvious experience has proved to be an asset.

Sam · 27 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

A1 service

Easy, friendly and welcoming approach from Angela with all options and questions shared and answered swiftly. Highly recommended

Craig · 27 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Angela is a credit to avant homes

Rating only, no written review.

Lewis · 27 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Amazing customer service

Angela is amazing! She has went above and beyond to help us out and I can’t thank her enough. We are extremely grateful.

Chloe · 27 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Update Greenhall Estate, Plot 216 Blantyre, Scotland

Update: Now 9 months in and now my new door has been fitted, dodgy kitchen vent and living room radiator working. Perhaps this winter i won't have to reach for the blankets. I still have serious snagging ongoing like the render which is still not fixed and the sounds eminating from the back bedrooms which i have been told they absolutely wont fix! We shall see Avant!!! From bi fold glass needing replaced due to scratch marks oh and not forgetting the kitchen window too. Other items include radiator caps missing, door stops missing the list goes on and on....cannot believe they waste money in not doing the job properly in the first place to then hiring persons to redo their dodgy workmanship, what kind of business plan is this?

Maeoh · 26 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

As first time buyers I can honestly say…

As first time buyers I can honestly say I would not recommend avant! Buying a home is supposed to be an exciting experience but this has been the opposite. When I collected the keys the house wasn’t even finished. I arrived all excited. However this soon changed. There was a digger on my drive so I was unable to park near my house. A bin full of rubble in the kitchen. Painter still in having his lunch break, no gate, no shed, fence broken, hole in the bedroom floor which had a wooden plank (which was too small) trying to fill it. I’m no builder but something a cowboy builder would do! And many more problems. We have been in 4 months now and the work which wasn’t finished in the first place hasn’t been completed! I’ve chased and chased but now avant are ignoring my emails. As soon as you release the money they don’t care!!!!! Avoid!!! My doors won’t close and even the front and back door leak. I have started a petition so would appreciate if everyone who is having issues signs it in change.org under ‘Avant homes - needs to change!’

Abbie · 21 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Good home and great after care

Great aftercare.

Ian · 19 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Excellent Site Manager - Stuart at Shelton Village

Massive thank you to Stuart, Site Manager at Shelton Village in Earl Shilton for him taking quick action on our blocked drainage on a Friday afternoon. He stayed over working hours just to make sure we are safe for the weekend. He’s always available and reliable, if he says he will sort it, it will get sorted. Credit to your company!Sean from Chasetown was also brilliant as he came to rescue us on Fridays late afternoon. Can’t be more grateful for this brilliant team work!

Miss · 16 July 2022 · Avant Homes Central Retford

★★★★★ 2/5

Trustpilot

Please clear up the site

Still waiting for return of painters to do ceiling of downstairs. Front door is worse since avant man came to fix.our drive and the pavements a road is dangerous for not only young people but for the elder and also dogs and animals as there is glass all over the paths.PLEASE PLEASE PLEASE clear up as we paid good money and we’re told it would be done April, May June July

Terence · 16 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Customer Care not

As a single person nearly entering retirement I wanted a brand new home so I wouldn't have the stress and maintenance an older home would bring. After 5 months I experienced water coming through the extractor fan in the bathroom when it rained coming through the vent tile in the roof. Avant sent a guy totally baffled and inexperienced. I asked for a second opinion and this guy said it was because there was no bend in the vent. seemed plausible and he said he would report back that an order for a new vent would be made I have sent two emails to customer service team and have been ignored its virtually impossible to speak on the phone have more chance at getting a GP. I think their after care is non existent and certainly no customer care. I won't be recommending this company to anyone and soon as the time is right will sell the house.

Jacqueline · 16 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Happy home owner

Beautiful home we moved into. Build quality very good. Few snags needed doing, but all sorted.Highly recommend Avant for a new build house.

Customer · 15 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Avant Homes - Amazing

Avant Homes have been fabulous! Straight forward and seamless. It only took 8 weeks from choosing our home to getting the keys and moving in. Thanks Avant for helping find our forever home!

Mrs · 15 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Wouldn't buy a house with avant again.

My partner and I are first time buyers, Avant have made it a thoroughly unpleasant experience for us. Broken promises, poor management of our plot and constant disappointment are what sums up our journey. We purchased our plot in 2021, being told January 2022 completion date, with us ending up moving in in June 2022, after being told week on week that it would be ready for the end of each month between. Avant reps at Cadley village were always quick with a shallow excuse for why something wasn't done or something went wrong, and lacked understanding of frustrations when avants poor planning around sourcing materials and extras went wrong. A key example of this being when we ordered flooring and fittings with avant, then 5 months later they saying the are no longer available because they didn't order them at all, meaning we had to quickly choose alternatives that weren't wanted at a last minute. Now my experience with buying a house with avant is complete I can say for certain I would never buy one with them again, and I have gone out of my way to advise anyone I know buying a house to avoid them.

William · 14 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Beware - another estate left unfinished and unmanaged

I've given Avant ample opportunity to offer solutions and answers to long running and serious issues, but they've failed miserably. So here's why my 5-star review from before moving in has now been reduced to 1 star after more than 2 years of living in an Avant home.1. Firstly and most importantly, Avant left the Guisborough site in April 2021 and have never returned to finish the road surfacing or landscaping. 14 months have passed by with zero action to finish the estate. The roads are littered with worsening potholes, curb stones are damaged, weeds line the streets and exposed drains are hazardous. It's both dangerous and potentially very costly in car damage. Every month that we're given by Avant as a start date simply comes and goes. The continuous letdowns have left the estate feeling disappointed, desperate and angry.Common areas which were supposed to be turfed, planted and maintained are dirt, rubble and weeds. What could have been an attractive estate is now a neglected eyesore.2. Secondly, the bi-fold door glazing is badly scratched but never rectified despite being reported on handover day. The salesperson confirmed that the fault was reported but Avant have denied this. I feel lied to, disappointed, and stupid for having trusted the site manager to resolve it. If Avant does the right thing and completes the estate to a good standard then I will update my review accordingly. Until then, I and many others will continue to spread the word.

Simon · 9 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Sales people fantastic

Sales people fantastic. Avant homes finishing the estate how it is supposed to be…. Well I do not have the words to describe this company, but disgraceful, shocking inept. I bought a property at the Wynyard Grange site. They external to the property was supposed to have trees planted to block out an industrial building. Since January 2022 I have been trying to get this sorted out. The reply I get is they cannot get a response from the contractor. Is this a joke it is now July 2022, 6 months later. I then contacted the Managing director from the website. This person has also not had the decency to acknowledge the email at all. I have paid for this to be completed. I urge everyone to know that Avant are terrible, do not buy a house from them as they will not compete your house or the area and do not reply they are not interested. Keep your money and even if you like the area they are promoting, avoid it like the plague. Shocking, terrible, unresponsive and the worst customer service you could ever imagine.

Gary · 7 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Beware unmade, unadopted roads on completed Avant sites

I purchased my Avant home in April 2019. I was happy with the house and majority of the aftersales service. However, I then discovered that once Avant complete building (April 2021) they vacate the site with what seems a deliberate policy of not finishing the roads. The make empty promises, which do not materialise and often don't respond to emails or telephone calls.The situation here in Guisborough mirrors many other Avant sites around the country. The road surfaces, such as they are, are deteriorating month by month. The roads on this small estate are full of potholes; the gulleys protrude from what is left of the road surface and weeds are growing at the edges of the unmade roads.In the last couple of months I have read numerous local and national newspaper reports regarding Avant and unfinished roads, it's endemic. The local council have tried to intervene but the council will not adopt the roads until they are completed by the developer and finished to a certain standard. Surely Avant, when given planning consent, were obliged to finish the roads! This continuence of the status quo is an obvious advantage to Avant; they are not required legally by the council to finish the roads even though some money is held back by them from the developer. Clearly it is still advantageous to Avant to leave this money with the council because it saves them enormous amounts of money required to complete the roads. As a consequence the roads are becoming more dangerous, difficult to drive on and they will become increasingly expensive to repair. Another winter will take further toll, how many years could this endure? So beware..... if you should want to sell your home and this problem of unadopted roads is highlighted by your vendors' solicitor this could mean potentially that despite paying a very large sum of money for your home, the owners (the frontager) will have to pay for part of the road's maintenance and possibly take out indemnity insurance too. It is important to note the NHBC guarantee does not cover roads, only private driveways etc. This will no doubt affect the price that can be asked for the home on resale. Avant why don't you do something? a somewhat rhetorical question I think.

Chrissie · 4 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Me and my boyfriend saw a plot that we…

Me and my boyfriend saw a plot that we fancied on right move, straight away contacted them via the number provided. Was met with a very rude unhelpful woman on reception who stated she would get someone to ring me back. 3 days later still had not heard anything, another 5 phone calls still no call back. Still no news, tried a few different numbers and email addresses. Kept being told someone would call me back. Ended up driving to the site to speak to someone there but met with no sales office there. When your going to spend so much on a home you’d expect better customer service and you’d expect better organisation. Every number I’ve rang I’ve been put through to someone different who literally has no clue. Gives me no faith in buying with this company.

Melissa · 4 July 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Avoid Avant at all costs!

Absolutely ridiculous experience with Avant that is sadly very much ongoing...with no end in sight.Reservation #1;Reserved a plot at the Warwick site back at the beginning of August 2021. I was in the middle of agreeing a sale on my current property, and although at first unwilling to reserve a plot until this was confirmed, some pressure selling later I ended up being talked into handing over the reservation fee on the premise that it would be returned to me if the sale wasn't confirmed in the next few days. I was in contact the next day to say that the sale wasn't going ahead. This reservation fee was returned to myself in April 2022, a frankly ridiculous 9 MONTHS LATER.Reservation #2;Reserved a different plot (again at Warwick), in September 2021 after agreeing a sale on my property. Sadly my sale was taking longer than expected, but since the property wasn't yet finished there wasn't too much pressure from Avant. In the meantime I forked out ~£1200 for the interior, stupidly believing that all was good and the purchase was locked in. I believe this changed the very minute the property was ready post-build, as this must've started some internal timer on their end to either get paid or get rid (of me). With no prior indication/flags this was to happen, I received an afternoon phone call telling me that the following morning at 9am the property would be back on the market - apparently I was still eligible providing if I completed my sale before they found a new buyer. Unsurprisingly the property was re-marketed at a £10,000 increased on the back of already having the interior sorted (that I had already paid for...) as a perk of the sale. I was then strung along for a good few weeks whilst they initially ignored any/all questions about if they had found a new buyer (it was obvious that they had I was under no illusions), I imagine just in case that fell through and I was the fall-back guy.Now here we are a few months later where I'm out of pocket and outright being ignored by Avant on where the rest of my refund is (some of which they have accepted that they do owe).#1 reservation fee; £500 paid. £500 refunded (after a while 9 months!)#2 reservation fee; £500 paid. Avant initially accepted that they will refund £250 (not sure why it's not the full amount, they refuse to say) but now outright ignore any further contact about how I can get this.#2 interior cost, ~£1200 paid. Avant flat out refusing any sort of refund on this, even though the second sale was at an increase of £10,000 and this interior listed as a perk for the sale (i.e., they aren't out of pocket, they have in fact increased their income)TLDR;- Contacting this company is literally impossible- They have proven that they will get rid of you at the earliest opportunity if they can increase their profits- Even when they accept that they are liable for refunds, good luck getting it!

George · 3 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Visited Fairway view Burnopfield with…

Visited Fairway view Burnopfield with my gran and we received a friendly warm welcome from Heather. My gran is downsizing and I came along for a little support as we had visited other new builds and she was unimpressed with her visits. As soon as we walked in Heather was there to greet us with a smile and asked if we would like a coffee as she was having one. We agreed and went through my grand situation. Absolutely nothing was a bother. She took everything on board and explained how new build works. Gran didn’t want to leave her details as she had visited other sites and was bombarded with calls and emails. This scared her but Heather said “these are my details if you need anything further”She printed off brochures and gave us a lot of information so we could go back home and discuss with the family. What a lovely sales rep warm friendly and professional. She totally knows her stuff. I would have no issue if gran wanted to visit Heather alone as I know she would be looked after without any pressure to buy. Thank you Heather your time and patience.

Leah · 3 July 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Buying my new home, the best way possible.

Buying my new home, the best way possible. I recently bought my first house with Avant homes and they did everything they could to make the purchase easy, fun and stress free. Joanna at their Peerfields development was a pleasure to talk to and helped me choose the best property, interiors and extras for me. Julie and Joanna were both there to discuss any worries or questions I had throughout the process and everyone I spoke to both here and at their Summerville Quarter development were friendly, helpful and kind. Despite this being my first experience purchasing a house, I'd still say that considering the quality of service and how enjoyable the experience was, this is the place to go for buying a house.

Matt · 1 July 2022 · Avant Homes Central Retford