Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotDargavel village
Can’t recommend Avant homes and especially our sales advisor Colina enough! My move to dargavel village was smooth from start to finish, with all the little added extras and them going the extra mile, colina was so helpful and supportive during the buying/after sale process and was always available to answer any questions and cater for my needs with Constant communication which made everything so easy for myself! Now to make happy family memories in my new beautiful house, thanks again!
Stacey · 9 June 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotHorrific !!! Do not buy !!!!!
Horrific !!!! Do not buy one of these houses,2 Years of non stop terrible tradesmen in your house, (Manhattans own kitchen fitter is only skilled trades to have visited I would say) Our home has had , Replacement front door as you could not lock it, flooring that just parted itself the whole length of the house, Replacement bi-fold doors, Replacement bath, Replacement kick boards, Kitchen sink that never fitted in the hole cut for it, miss-drilled spotlights in kitchen and atrociously filled, 10 plus attempts at tiling bathroom and En-suite, They then proceeded to damage shower tray, toilet seat and ruin flooring, we are in the process of getting our own tiler to put it right its that bad, massive bulge in main wall that had to be re plastered, leaks on heating system, miss-matched door handles, garden so ramped it was unusable, loose banister, bedroom floor cut so short you could put your hand into wall cavity, intumescent strip that just falls out of garage fire door, missing bricks in gable end, garage door that never closed by 20mm (3 attempts at that) Guttering fell off, Terrible decorating, Stairs that squeaked terribly, the list go's on and on, I would say I had a 3 page list of snagging in the first day of ownership, the site has been finished a fair while and still no roads, constantly digging up sewers and putting cameras down them, Never again, if you have reserved get your money back and buy from another builder.
Sean · 9 June 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotWe have recently bought a house at…
We have recently bought a house at Sommervile village Stockton on Tees.I our opinion the Sales advisor Angela Kingsley has been amazing at every stage of the purchase.Whenever we raised any issues she would get them sorted straightaway.Can not complain about anything.Keep providing excellent service to others as you did yo us.Thanks
Damian · 7 June 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotI visited Peerfields site this weekend…
I visited Peerfields site this weekend and was met by Regional Sales Advisor, Joanna Taylor. From the outset Joanna was attentive to my needs and advised perfectly. Such a personal, yet professional service from Joanna.Thank you!!!
Gareth · 6 June 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotBrutal experience
If you are thinking about buying an Avant house please don’t. Really don’t even bother as behind the smart designs they are utterly brutal to deal with.The concept of customer service is totally lost on them. They don’t have any common decency and fail at every single thing that’s asked of them.Imagine having a simple room to paint and phoning a painter. Then that painter taking 3 years to paint the room, eventually doing it in the wrong colour then blaming you for switching his tins around.That kinda what dealing with Avant is like.Wouldn’t wish them on my worst enemy.
Stuart · 5 June 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotHad our home for almost three years …
Had our home for almost three years …. Leaks from pipes and the roof - fake chimney leaked through four times. Almost all tapes blown on plaster surfaces, hundreds of nail pops, not forgetting the damaged toilet the boiler British Gas told us failed it’s health check, broken bifolds, scratched glass, damaged stair post the list sadly goes on. May be almost 100 days of snagging and could have gone for more but no one likes having the constant disruption. Poor quality and poor customer service. (I almost forgot - two years to fix the ensuite shower…. No flirting for months whilst it continued to leak) audible sigh …
Paul · 4 June 2022 · Avant Homes Central Retford
★★★★★ 3/5
TrustpilotLove the house but Avant could do more
We love our house and so glad we moved to the area we did. General Avant have been great just a few issue that as we come up to living in the house for a nearly year are still to be retecified and we a re struggling to get them repaired.Some issue we have been told it is what it is and Avant are not not going to do anything we have now gone down the official complaints over one of our issues.
James · 29 May 2022 · Avant Homes Central Retford
★★★★★ 2/5
TrustpilotA painful experience trying to get all…
A painful experience trying to get all of the snagging sorted. After 4 months the customer liason officer has told me to report the outstanding issues to the warranty team, even though these issues were reported after the first few days of being in the property. Poor tarmac installation has been blamed on me having to use power steering to turn my vehicle.Very hard to communicate with site agents, and poor customer service.
Mr · 27 May 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotMajor issues with quality of fittings and workmanship…
Apart from numerous minor issues we have had 5 major issues that have impacted us over the last 8 months since moving in. 1. Burst water main pipe the day we moved in no water unable to flush toilet or use other facilities 3 days to fix 2. Sewage flooding downstairs toilet /hallway and ongoing issues with broken sewage pipe underground for a period of 3 weeks 3. Badly fitted door and frame causing draughts all over winter 35 weeks to replace. 4. 10mtr x 2 mtr wall damaged by digger only to reveal it had not been built correctly so all wall and foundations in process of being replaced delaying our garden project and adding cost. 5.Some of our land has been used for Avant storage and we have been informed that it will not be until Aug '22 before we get landscaped and handed over to us 11 months after purchasing the house (we should charge them rent !!) Over the last 8 months it has been very stressful and time consuming, we have had so much disruption when we should have been enjoying our retirement in our new house and summer in our completed garden
Gina · 27 May 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotTerrible experience
THE FACTS: Viewed in May 2021 and we were told it would be ready for December. 2021. Once we Paid the reservation fee they then said it would be January to April 2021. Avant put pressure on us to exchange in September and complete in January. We kept our part of the bargain and moved into rented…it’s now end of May 2022 and still the roof has not been completed. We are now in the situation that we are looking to go for a third mortgage offer which because of interest rates will cost us another £300 per month plus we loose the redemption penalty from our original mortgage of £5000. A house should take on average 26 weeks to build but it’s looking like ours is going to be nearer 52 weeks. THE EXPERIENCE: When we reserved we were told the spec was changing but they couldn’t tell us what it was, as Head Office had not confirmed it yet…stupidly this should have been a warning sign. The spec on the website was not updated so in fact was misleading! We have tried to complain but no-one seems to take action. We have had no care or compensation for the delays instead were told…’if you are not happy then you can walk away’. UNBELIEVABLE…this is a huge investment. You get better service when you do your weekly shop! My solicitor was emailed last week to say completion would be end of June and then this week it’s now the end of July. We sold a lovely 4 bedroom home for what we thought would be our dream home…instead it’s been a stressful, frustrating and to top it off we are loosing out financially. AVANT LOOK AT YOUR REVIEWS THEY ARE POOR…LOOK AFTER YOUR CUSTOMERS THATS WHAT MAKES YOU SALES AND GENERATES PROFIT.
Sarah · 25 May 2022 · Avant Homes Central Retford
★★★★★ 2/5
TrustpilotTerrible customer service
Love our home but terrible customer service. We have been in our house a year now and still waiting on repairs etc. we have continuously chased it up however never get anywhere. We have been in touch with NHBC and awaiting reply. We had a baby in October 2021 and one of the main complaints was our bedroom being Absolutly freezing (particularly in the winter) we complained all through the winter especially because our baby was in the room with us and the temperature dropped to minus. Still nothing was done about it, we are still waiting for this problem to be fixed. Absolutely shocking service from AVANT. They are quick enough to take your money 🙈 We would not recommend
Leanne · 25 May 2022 · Avant Homes Central Holmewood
★★★★★ 1/5
TrustpilotAvoid Avant at all costs!
Avoid Avant at all costs!! We’ve been waiting over 7 months for our kitchen to be fitted correctly as manor interiors bodged the cupboards and resulted in doors falling off/missing flooring. Trying to get avant to arrange different trades to all attend on the same day has proved impossible. Also when booking appointments to get small snags fixed your waiting a good 12 weeks. We’ve recently renovated our back garden due to mushrooms/nettles constantly growing and what we discovered only 1cm under the grass was drain pipes metal rods, hard concrete, general waste left from builders. I would never buy a new property again a and certainly not from avant if they gave it to me for free!!
CLO · 25 May 2022 · Avant Homes Central Retford
★★★★★ 3/5
TrustpilotRubbish company
Rubbish customer service. Having to redo garden as is solid clay soil and so many old bricks and rocks it's like a moonscape. Luckily bought house prior to take over
John · 25 May 2022 · Avant Homes Central Holmewood
★★★★★ 2/5
TrustpilotOver Promised, Under Delivered
Overall, I was pleased when I moved into my new Avant home in April 2021.My snagging list was relatively modest in comparison to many new homes - but that’s a good job, because the after care from Avant has been really very poor. Emails go unanswered, complaints go missing, issues from over a year ago still not resolved. Even when you think you are close to resolution, appointments are cancelled, tradespeople don’t show up. Overall Avant have over promised & under delivered.
Niamh · 25 May 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotDelay of completion date without any communication
I bought a 3 storey house at Purbeck Village Warwick in Nov 2021 and the expected completion date was told as the end of Jun 2022. But the house is only finished the first floor in April 2022. We kept asking the salesperson about the realistic completion date but we got no reply from the team after sending several emails. I am so frustrated as I even cc the email to their complaint director but it is still radio silence of the team. I really regret to purchase the house from Avant homes. I wish I would read the review from this site before I bought it.
Wong · 25 May 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotAbsolutely terrible
Absolutely terrible. Don't even bother. Worse house I've ever lived in
IArron · 23 May 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotJoanna is a gem!!
We’ve recently bought a house on the peerfields development in chilton with the help of Joanna. Shes been fantastic and couldn’t of been more helpful! She knew we were first time buyers and made sure we knew exactly how the process works, and was so patient with the many questions we had. She’s made this a very exciting experience, thank you so much!! We’re loving our home and can’t wait to make many a memory here!
Ashlee · 22 May 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotBeautiful homes and great team
The team at Vanbrugh gate couldn’t and can’t do enough to make sure we’re happy in our beautiful new home. Thank you so much to both sales and construction teams - won’t let me put the names in the review!
Katie · 22 May 2022 · Avant Homes Central Holmewood
★★★★★ 5/5
TrustpilotAvant Homes delivered beyond our…
Avant Homes delivered beyond our expectations. Our new build was inch perfect as we had little to no snags when we moved. The after care customer service we received and the on-site management has been 5-STAR, with excellent response rate. Avant Homes should be lucky having good and conscientious employees working for it across the spectrum.Doncaster!
Ade · 16 May 2022 · Avant Homes Central Retford
Agent replied · 10 June 2024
Hello Ade!Thank you so much for your amazing review. We're really proud of our products and service and it's wonderful to hear from happy customers.If you need anything further, feel free to get back in touch with the Avant team on 01924 917684.Kind regardsAvant Homes
★★★★★ 1/5
Trustpilotexpecting me to pay a call out charge…
expecting me to pay a call out charge for a garage door which no longer operates. only been in the house for over a year. also the road surfaces still have not been completed likewise to the other estates around the UK. appalling customer service
Connor · 16 May 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotCrap house
Crap house, damp bathrooms, no care about gardens, five roof leaks in six tears( finally completed with silicone!!! Haha), skirtings expanding, window sills letting in water, hob illegally wired - should have gone to Persimmon,
Chris · 15 May 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotThe site staff have been so responsive…
The site staff have been so responsive to any issues i have had since moving inot my new home.The quality of my new home is excellent.
Paul · 13 May 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotStay clear
Put us completely off buying a new build ever again. Waited over 18 months for it to be finished only to find they’d added something that wasn’t in the plans and took away space. Constant snags and poorly made house. The customer service team are NON EXISTENT! Always being ignored, refusing to rectify snags (even though we are in our 2 year time frame) Started a complaints procedure months ago, even they are ignoring me. Useless company and not worth the stress. Stay clear!
Mary · 12 May 2022 · Avant Homes Central Retford
★★★★★ 1/5
Trustpilot2 years in now and still issues not…
2 years in now and still issues not sorted! collapsed drains, majority of the estates drainage is not connected, raw sewage in back gardens due to drains not being connected. roofing not installed correctly on all houses, air vents in lofts not connected, installing flooring on wet sub floors resulting in mould / damp, hollow pavements, hollow roads ( to the point a skip wagon went through the floor on the road) virtual tour not to spec as what people have received. all back gardens have no drainage therefore complete bogs, downpipes are tarmac'd into the ground with no drainage connected to them, customer services appalling and tell complete lies, fob you off or worse claim all things are to spec.even local authority wont take the site on because of how bad the estate is.the basin / soak away on the vertual tour was beautiful - trees, grass, metal fencing - people have paid a premium for houses facing it, however we have been left with rubble - looking over a scrap yard would be more appealing! no response from director levels. 300k house and its been a total nightmare! contractors are the lowest of the low, dont have no passion in the job they do! and as for the NHBC - how they even signed off properties on this site is a complete mystery - they too are not responding either and the majority of issues are serious health and safety breaches.thats not to mention the 'average snags' residents get with a new build. The entire estate are now getting together to source a legal team.
Laura · 12 May 2022 · Avant Homes Central Retford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
