Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotPeerfields Plot 402
Excellent service from Avant homes, we moved in February 2022 and we have had exceptional customer service throughout from JOANNA TAYLOR, she replies fast to emails, calls etc and always helps as much as she can. We initially has someone different when reserving our home and this one was not as good at keeping up the communication but as soon as joanna came along we knew exactly what was going on and when etc. We had a few things on our snag list and these were dealt with promptly. I had a few issues with our garden and this was a slow process with customer service north east (who you go to after the initial 7 days) but as soon as i informed joanna re how slow the process was going she managed to speed this up which was very helpful and i couldn't fault avant at all anything we needed was there in a flash and we are extremely happy with our experience. Thanks a lot especially Joanna :)
Kelsey · 26 August 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotWe had a really positive experience…
We had a really positive experience buying our home. We were offered easy mover which saved us all the usual costs associated with selling. The sales team were very honest with us about spec changes and realistic about move-in dates. Appreciated their advice and guidance along the way…
Kelly · 19 August 2022 · Avant Homes Central Retford
★★★★★ 4/5
TrustpilotAfter spending over 18 months chasing…
After spending over 18 months chasing Avant over day 1 snagging & escalating to NHBC, I have finally met someone from Avants after sales team that sticks to his word & importantly gets things done without me having to constantly chase. I've been a big critic of Avant's after sales approach when it comes to snagging & I still am, as it's shocking. I'm also big enough to acknowledge when someone has done a good job. Thanks to Mick @ Avant. Plot 251 Greenhall Village, Blantyre.
John · 17 August 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotHeartfelt thanks to Julie Dickenson…
Heartfelt thanks to Julie Dickenson from Avant Homes We would like to thank Julie Dickson at Wilbur Chase for her tremendous help in purchasing our first home in the UK. From the first time we met till completion, she has been really professional and helpful. She is responsive to our enquiry and has given us good advice throughout the whole process. Most importantly, she is understanding and puts herself in our shoes! Upon knowing that our tenancy would end very soon, Julie endeavored to explore the possibility of having the completion date falls within our tenancy. She went the extra mile in coordinating Avant Home’s legal team and the site managers to make the miracle happen: we could move into our new home on the last date of our tenancy! It was not a coincidence but it was surely a miracle! I was moved to tears when Julie called me to confirm the completion date at about seven o’clock in the evening -- she should have been off duty at that time and prepared to enjoy her day off the next two days! She made this call to set our mind at ease! She is not only reliable but understanding! And I would like to thank the site managers Pete and Lee as well. They are friendly and approachable. They have built such a wonderful home for us! Without all your effort, I don’t think this miracle would happen. You are such a great team at Wilbur Chase! Thank you all! Mr Wan
Mr · 17 August 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotThe most horrendous company I’ve ever…
The most horrendous company I’ve ever dealt with, we initially reserved a house with avant in may (this is our 4th new build so we do understand the process!) absolutely no contact from when we reserved the property, no commitment with a date of completion or even an update on the build process like promised. After speaking to multiple people and reading a lot of reviews regarding Avant we decided to withdraw from buying the House. We got promised a refund would be processed and still a month later this hasn’t happened, you repeatedly get ignored, have rude emails from members of staff when they finally do reply. DO NOT BUY AN AVANT HOME! Useless
Georgia · 16 August 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotPlot 216 Greenhall eatate, Blantyre
Render back bedroom still outstanding, bi-fold doors and other window in property still not replaced, broken and missing items (too many to write down) still missing i.e. radiator caps etc. Jenn sales rep ignoring emails not good enough. Litigation ensuing....Avant you were warned!!!!
Maeoh · 15 August 2022 · Avant Homes Central Retford
★★★★★ 2/5
TrustpilotAVOID AVOID AVOID !!!
AVOID AVOID AVOID !!!! Rip off merchants and will Do not thing about there shoddy work carried out by there contractors ! Sales team lie , aftercare/costumer care lie ! Any snags take months and months to be resolved!
Leanne · 14 August 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotAvant are the worst builder you could…
Avant are the worst builder you could ever buy from. They will half build you a house then refuse to fix the issues you have with it as soon as you submit your NHBC feedback. After this, they get fed up of you trying to contact them and they will simply ignore you. Emails, phone calls, no response. You pay £100ks for a property and once they have your money that’s that. The warranty they claim to provide isn’t worth the breathe it is uttered in and should be investigated by NHBC for it. Do not buy from this builder otherwise you will regret it.
James · 14 August 2022 · Avant Homes Central Retford
★★★★★ 2/5
TrustpilotGo elsewhere
On my 5th or 6th site manager now @ Shelton Village in Earl shilton..Weekly emails no response, very slow to get anything done from the snag lists, (290ish snags found)Incomplete garden for 2 summers now Brick work & damaged being ignored. They create more damage and more jobs to be done- if and when they ever do get a person on the job.Avoid buying from these especially now house prices gone through the roof.. they downgraded the quality of the spec in the houses just after we moved in so you'll literally be paying more for less.. avoid
Lewis · 14 August 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotThis company will RUIN YOUR LIFE
A further review about Avant. We had our windows replaced but they’re more damaged than they were before, now Avant are refusing to rectify this. We had 1 tile of flooring replaced as we felt something was under it. It turned out there was a piece of flooring under it! What kind of person would lay vinyl floor tiles and leave something under it! Several areas across the whole of our downstairs has flooring tiles coming up where it hasn’t been laid properly. Our front door doesn’t work. It’s so stiff it’s become unusable and the lock doesn’t work. My husband got his level out on it and it’s completely wonkey. We’ve had it adjusted before but the door is, quite frankly, a piece of rubbish installed by cowboys. We literally cannot use our own front door and will need to pay ourselves to get this repaired as Avant are clearly incapable. This is honestly the worst company I’ve ever come across in my entire life. Avoid them like the plague.
TPBW · 11 August 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotIs there anyone out there.
Have been trying for nearly 3 weeks to speak to someone about a plot at Barton Point. Tried online booking of appointment, no response. Tried calling. No answer. Left messages, no call back. Messaged on Facebook. No response. Popped over to the site at the weekend and the office was closed. Is this an example of Avant customer service? 🤔
Suzanne · 11 August 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotTook about dangling a carrot into a…
Talk about dangling a carrot into a sale to then being completely dismissed. Customer journey was exceptional until the moment our sales was final and now we haven’t go a clue what’s going on. We reserved our plot on the 9th April with Kath, with a firm guarantee the site would be the last to build to the old spec.We then went back to site and picked our choices on 23/05/22 and paid a deposit of 2609.25 which states is none refundable.On the 4th June we had a call to say the microwave/oven and rain shower is no longer included and I would need to pay extra for them. I was also made aware that all the tiling had changed and we could need to repick our choices, as soon as the samples become available. Site contact has been chasing the management team about the changes as the stated items were included at point of reservation. We are still waiting for samples and new choices appointment and answers on the microwave and rainshower.There was also an issue with the garden boundary that we are awaiting on answer on, as there are two drawings with different boundaries.We are suppose to be completing in September but have now been told we are looking more like November. With the justification that staff are on holiday season, this is not my issue. Our mortgage runs out in October and we have zero answers and confidence, we are literally sat waiting for this whole experience to fall apart. I would recommend anyone looking at buying an Avant home to do some research and join the face group groups to get an insight from others who have or are buying. Customer service is none existent and this company have zero morals. Anything you are verbally told you cannot trust, when we ask for things on email they never arrive. Escalated this to customer service and nothing, reached out to the owner on LinkedIn nothing… stay clear.
Mrs · 11 August 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLowry Park
Lowry Park, Sunderland.After an initial good start, my experiences with Avant have been very frustrating in terms of the long wait for acknowledgment of emails regarding snagging issues. They need to know these are worrying things to new customers and the silence only compounds an already anxious time. This situation was only helped by the support of Keith, assistant site manager, who has done his very best to help resolve some of these issues. This 5-star review is purely for him, he is an asset to Avant, always willing to help and offer advice and I will be genuinely sad to see him go when work on site is completed.
Margery · 11 August 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotExcellent service - Peerfields site
Excellent prompt customer service and nothing is too big or too inconvenient. Specifically the site manager Gary, very approachable and happy to take time to discuss any concerns we had.
Robb · 10 August 2022 · Avant Homes Central Retford
★★★★★ 4/5
TrustpilotEverything went nice and smooth pre…
Everything went nice and smooth pre owning the house, after we found a few little issues but they got solved over a couple of months. Based on my experience I can recommend them as a builder, though there is still room for improvement. Thank you Ivan, site manager, and Jamie, sales agent, Radford’s Meadow, Micklefield.
Flaviu · 10 August 2022 · Avant Homes Central Retford
★★★★★ 4/5
TrustpilotGreat sales team good top spec finish I…
Great sales team good top spec finish I moved in to house November 2021 it’s now august and I’m still waiting for a fault with the kitchen to be rectified apart fro that I’m very happy with house John
John · 8 August 2022 · Avant Homes Central Holmewood
★★★★★ 2/5
TrustpilotTerrible communication
Terrible communication, changes to completion dates and extremely slow follow up to snags.
Customer · 8 August 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotExcellent communication and service
Excellent communication and service. Nothing to much trouble to ensure I was completely happy with my purchase.Love my new home. ❤
Bryan · 8 August 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotBad experience before we have even moved in!
Hi! we are due to move into our house and the roof has just been put on and for the SECOND time they have emailed us to say the kitchen we have chosen has been discontinued.The first time they changed the kitchen it was to a spec practically the same, BUT now the roof is on and they are changing it again to something COMPLETELY different in which they are arguing that is is like for like.They also said we can no longer have the black doors we wanted as they have also been discontinued. Before we exchanged contracts they did make us aware we will not have specked brick, a utility, grey window frames, the bathrooms have changed spec to bog standard. But we still loved the house due to the kitchen and the lay out of the house. Now we can’t even have the kitchen we liked and we are paying the same amount of money as people on our estate with ALL of the nice specs. And we now just have a bog standard house we could of purchased elsewhere somewhere more reasonable! ALSO they said we have 10 days to choose the colour or else they will choose for us so we had no choice but to choose a colour of a kitchen we don’t like!I have emailed the director of the area and also the sales manager and both did not want to help at all but to say to takeIt legal.
Maisie · 7 August 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotSite Team at the Lowry Development Seaburn
This is relevant to the Lowry Development in Seaburn currently an on going development My only comment I would like to voice on my experience with Avant (sometimes less is more ) so far from reserving the plot on September 2021 till moving in at the end of May 2022 is the assistant site manager Keith Croudace and site team are excellent.
Janine · 5 August 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLowry Park Site Manager Keith
This 5* rating is for the Lowry Park Site Manager Keith. Since moving into our property 1st June 2022, communication with Avant has been poor. Obviously there will be snags which we appreciate, but Keith was visible daily from the day we moved in to help raise or fix any immediate issues and put us at ease. Nothing is too much for Keith and we really feel we can trust what he says and that things will get fixed/resolved.From the point of being given the customer services contact details, communication went right downhill. I appreciate a lot of people moving in having their own issues, but having 1 or 2 people trying to deal with all of these queries is ridiculous. It would make more sense to have 1 person per a small handful of plots. What has taken weeks of chasing customer services, Keith has managed to resolve straight away or at least get the ball rolling. Overall, our experience with Avant has been saved by Keiths' outstanding customer care qualities and visibility. He really is an asset to the team and we will be sad to see him leave once the development is complete.
Mrs · 4 August 2022 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAvant and their many representatives
Avant and their many representatives, especially James and Adele, have made sure the purchase went ahead smoothly and any issues have been dealt with to our satisfaction. The build quality and insulation are key aspects that convinced our family to make the purchase.
Gordon · 3 August 2022 · Avant Homes Central Retford
★★★★★ 1/5
Trustpilotpoor quality
poor quality, ignore snags, wash hands of everything.DONT BUY
Gary · 3 August 2022 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotThis company RUIN LIVES
Please avoid buying a house with Avant. We deeply regret buying ours and sincerely wish we had read the reviews first. The house is unbelievably poor and shoddy. I cannot think of a single thing in our house that wasn’t damaged when we moved in or has since broken. We were told by somebody on site “if you could see what’s going on inside these houses and how they’re being built, you’d be horrified”. If that isn’t enough to put you off, let me tell you more. The first day we moved in there was a leak, the dishwasher was not connected, the washing machine didn’t work (which were told by the staff member sent to repair it “mine does that too, we just switch it off and on again”. We had it repaired ourselves and were advised that the waste pipe was never installed properly. Every single window and door, both internal and external, were damaged (some of which Avant are refusing to repair as apparently it’s cosmetic damage and could have been caused by us), the downstairs flooring isn’t flat and has bumps underneath it and is coming up again, the grouting in the bathroom was incomplete, the bathroom wall isn’t straight and the tiles go off at a curve, the kitchen cupboards were scratched and had chips in, the hob was scratched, the sink was scratched, there was no carbon monoxide alarm, the garden gates were broken, no microwave or fridge/freezer was installed, floor tiles scratched, the wrong amp fuse was put in the electrical box for the downstairs circuit and we could only use one socket at any one time (yet this was signed off by an ‘electrician’) and the decorating, if you can call it that, is by far the worst we’ve ever seen with chips down to metal, scratches and even different coloured paint for touch ups. Read the news as there are stories of peoples misery, check out Avant social media pages (not what they write but what the customers say where there are videos of fake weep vents, blocked air bricks, wonky walls) and speak to people who actually live in these houses because everybody we’ve spoken to since moving in has said the exact same thing. The list above is just from moving in day and we’ve had constant problems since. The door handles are falling off (we were told that no through bolt was fitted) and we’ve come across more damage in the bathroom and kitchen. The front and back doors have constant problems locking and closing. We’re still waiting for several issues to be resolved and some of have been refused by Avant. We’ve been under extreme stress since moving in. Don’t be fooled by the pretty show home or friendly sales team, that all disappears once you’ve signed on the dotted line. We also had a great sales experience, they got us hook line and sinker. You can complain all you want, you don’t get anywhere and the staff are extremely defensive and clearly have had no customer service training. To top it all off, we’ve been living on a building site 8 months in with at least another couple of months to go. There’s food rubbish, cigarette ends and site rubbish (plastic bags, insulation) everywhere you go and I’ve been blocked in my own parking space 3 times. The builders behave like no others I’ve ever come across. Our windows are constantly filthy, there’s rubble and brick dust outside our property and none of the community spaces have been finished. It’s an absolute state and the roads are dreadful. They constantly lie about when it will be finished. I’m fully expecting them to bugger off and leave it unfinished as this seems to be their specialty. If you’ve already reserved, get out now, even if it costs you as it will be better than living in one of these houses. This isn’t all new builds, we’ve bought two before and had excellent experiences, so try another builder if you’re specifically after a new house. Don’t make the same terrible mistake we did. The true definition of cowboy builders. It’s HELL. For all the unfortunate people who are in the same position as us, we need to make a stand and stop this company. Contact your local MP, the media, Citizens Advice, Trading Standards and even write to the Houses of Parliament to get this sorted. Make sure it’s all over social media. Visit sales offices and stop people making the same mistake as us. They have to be stopped from ruining more lives and be held accountable for everything they’ve already done and are getting away with.
TPBW · 1 August 2022 · Avant Homes Central Retford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
