Avant Homes Central estate agents in Holmewood, Retford, Chesterfield and 2 more

★★★★★ 1/5

Trustpilot

Customer Service is non existent!

Bought a house in December 2021 and still have outstanding snags, one of which being underfloor heating that doesn’t work and a baby that’s going to be cold (again) this winter! Site Managers have proven to be useless in coordinating their onsite staff - 10 months ago we were notified that our door would be replaced due to it constantly collapsing and the lock being damaged, though this is yet to be fixed. Again, this is just one of the many issues. Whenever contracted staff do arrive it is fixed to a subpar standard thus breaks again; whether that be the lights in the kitchen, lights in the bathroom, bifolding doors and more. On numerous occasions, the technicians have been booked in which has resulted in waiting around the house all day but no one turns up. Alternatively, people turn up without prior warning so I have not been able to arrange for someone to be waiting at the house.Regional Manager has also been difficult to have any communications with and has routinely ignored any contact. We have been waiting 4 weeks for a response and are now having to chase her up for any further appointments. Stay away from Avant.

Charlotte · 8 October 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Shame on you Avant …. Let the buyer beware

If I could give no stars I would. I would love to be a positive customer but sadly 7 1/2 months on from moving in to Collingsgate my stairs are still not replaced (Avant knew there was a problem but covered it up) despite having to fight tooth and nail and finally getting the NHBC involved…. No mean feet! Many, many other faults one in particular a wall out of building regs tolerance was redone but on the cheap and is now out of tolerance the other way. If you are considering buying an Avant home perhaps you should think twice. No one at the senior level in the company gives a damn about their customers and their employees seem to be constantly battling to get faults sorted. We bought a new home to allow us a calm, hassle free life having just celebrated 6 years in remission from cancer I can safely say the stress Avant have put us through has nearly broken me. It was easier doing chemotherapy, mastectomy, radiotherapy and medication everyday than fighting Avant. In total about 120 snags, no sorry faults. Shame on you Avant, let the buyer beware !!!

Leigh · 8 October 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

If I could give Avant homes 0 stars I…

If I could give Avant homes 0 stars I would. I have worked in customer service for over 10 years and have never experienced such poor service especially from the customer service team looking after the Glasgow plots, Debbie and Dawn. No one communicates with each other, we have been in our house for nearly a year and have had no response to any emails/calls in regards to our HUGE snagging list. Avant homes seem to move as many people in and completely forget about them. I would never buy another home from Avant and advise anyone thinking about it… DON’T BUY FROM AVANT!!

Hannah · 4 October 2022 · Avant Homes Central Retford

★★★★★ 4/5

Trustpilot

Excellent customer service.

Customer service was amazing. Rachel at Cadley village looked after us and was brilliant in dealing with our queries and concerns. Kathleen and Derek.

Kathleen · 3 October 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Love my new home

Love my new home, great service and very helpful. Thank you

Miss · 3 October 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Plot 216 greenhall estate

Plot 216 greenhall estate, Blantyre.Tomorrow 3rd Oct 2022, perhaps the useless company Avant paid to install the worst windows in Scotland will come to remove x2 panes of glass in the bi fold doors as they are markedley scratched we will see, also Jenn (customer services) says the also inadequate kitchen fitting company will call me to arrange to see the absolutly terrible job they have left my kitchen in. I will report back once issues are either completed or not.Render fixed not because of Avant but because my neighbour was getting something fixed and the kind gentlemen (who also fitted my new front door) fixed the render so thankyou chaps:-)

Maeoh · 2 October 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

A company that you should definitely…

A company that you should definitely stay away from, the materials they use are very simple, there is interest until you get the money.

Murat · 2 October 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Great customer service at Ruddington

Went to view a property in Ruddington. Patricia was fantastic! So helpful and really took the time to answer all my questions. Thank you

Nottingham · 1 October 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Terrible experience

I reserved a plot at Berry Hill in March and was told we would complete in July. The completion date has been pushed back again and again with very little communication. I’m now having to move out of my current house and find alternative housing. Avant won’t give me a realistic completion date, they’re saying the house will be ready in 4 weeks. It doesn’t have a roof yet so this is clearly not going to happen. Trying to find alternative housing when I don’t know how long I’ll need it for is a nightmare.

Customer · 1 October 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Good until they got our money

Excellent experience until sale had gone through then abysmal afterward. They forgot to put a drain in near our property so every time it rains heavily we get massive flooding inside the garage. Have reported it several times and I just get fobbed off time after time.

Jonathan · 30 September 2022 · Avant Homes Central Holmewood

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

There is no doubt that avant build homes which have a lovely interior with many more things included as standard than other builders, to a high specification. However, this simply just means more problems and more poor service. We bought our home in 2019 and had a snag list in excess of 400 individual items, some minor which are to be expected and some pretty major which are still not completely resolved. Some issues are fixed quickly, others involve an argument. When buying a new build I expected to have some snags, however I expected them to be fixed and I expected the house to look like a brand new house and when snagging we took the view of what we would see as acceptable should we have had the work done in our home by a tradesman. Unfortunately Avant Homes are all about money and blame. Nothing is their fault and they want to pass the cost of anything to anyone else where possible. Sad thing is, if our house had been and signed off correctly to begin with they could have saved themselves a fortune in coming back out to do work. There is a serious attitude problem with a lot of the management and staff within the regional head office. I'm absolutely disgusted by the way I have been spoke to by several senior people at Avant Homes. It's quite simply gas lighting and in my opinion this shouldn't be allowed. The psychological games which they play should not be legal, and if gas lighting was a criminal offence we would have pressed charges against Avant countless times. Avoid avoid avoid. Their only saving Grace is a couple of nice site managers and girls in customer service. I would not go anywhere near avant homes again. Vile company.

SurfingFox · 23 September 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Avant Draffen Park

I have to confess I had some trepidation moving into an Avant home having read some reviews on TrustPilot, so thought it would be worth sharing our own experience.We moved into Draffen Park in May 2022, and to be honest we couldn't be happier with the house. It has far exceeded our expectations and we are delighted with the build quality. We bought 'off plan' but there really is no substitute for seeing a built version of the house - Avant houses are just that bit different (in a good way). As would be expected, there were some snagging items but they have all been completed within 3 months which I think is good going. Very happy with the professionalism of the site team (Alex, Del, Rory and the team) who are clearly juggling a lot of commitments but anyone who ever visited us was always took pride in their work, was friendly and approachable, and completed the work to a high standard. Ashley (sales) and Val (customer services) also went out their way to ensure we were happy customers.I'm also pleased to see the effort that has gone in to make the estate a pleasant place to live with well maintained grounds as I know some new build estates can seem like a messy building site forever.In summary, buying a new build house is a stressful experience and naturally there were some hiccups along the way. These all seem irrelevant now and we are delighted with our choice and love our new home.

DM · 22 September 2022 · Avant Homes Central Retford

★★★★★ 4/5

Trustpilot

Everybody was helpful

Everybody was helpful and the house was built well and on time.

Tom · 21 September 2022 · Avant Homes Central Retford

★★★★★ 4/5

Trustpilot

4-bed house in Sheltone Village, Earl Shilton

We reserved a 4-bedroom house in October 2021 and were promised a completion window of Feb/April 2022. Knowing how optimistic builders usually are, we thought they would actually be ready in May. The sales process was a bit odd, as when we went to reserve the plot, the sales lady (Julie) actually tried to put us off by saying that we needed to produce a ton of documents in order to be able to actually pay the deposit, that reserving wasn't that easy, etc. I am not sure why but the way she spoke suggested she didn't want us to have it (maybe we didn't fit the profile), and she kept saying that it would be sold very quickly anyway. I was under the impression the role of a sales team was, you know, to SELL?? We went home totally deflated and started looking for another house elsewhere but couldn't find anything remotely as nice so went back a few weeks later to reserve the plot (which, funnily enough, hadn't sold in the meantime), armed with all the required paperwork.Fortunately, this great lady called Helen took over. She was very efficient and corrected a lot of mistakes that Julie had made when we bought the upgrades. Even after the sale, Helen and Patricial are always ready to help with any queries, which is much appreciated.Head office put a lot of pressure on us to exchange within 28 days - just as well we had an amazing conveyancer who is used to this process so everything went smoothly.Avant phoned us in June to say the house would be ready on the 30th, as it's the end of their financial year. We went to have a look around a week before and realised there was no way the house would be ready a week later (it wasn't anyway, as the sales office told us). It got finished around the 10th of July.One thing I will say is I wish head office weren't so into their hard sales tactics, as we had to reapply for a mortgage (the previous one had expired mid-June) and the whole time we were pressured and threatened with possibly losing the house if we didn't complete on the 30th June. This created a lot of unnecessary stress, as the house wasn't even ready anyway (site was saying the house wasn't ready but HO didn't take any notice).Turns out, they had to wait until the mortgage money came through and didn't remarket our house after all. Talking to my neighbours, they had exactly the same things said to them, so I definitely think it's a deliberate strategy. Looks like they could do with a bit more customer care training (if they receive any) because that achieves absolutely nothing in terms of deadlines.As a result, we were afraid they might have rushed the internal fittings but when we moved in we were really surprised to find out everything had been done just right. Our snagging list had about 10 items and most of them were cosmetic issues. We reported them to Daniel Singh, who has been amazing at sorting everything out for us (I have heard it's not the case with all customer service staff so we consider ourselves lucky). 2 months on and there are about 2 things left on our list.For the first week after we moved in, the site manager Darren was walking around every day to check everybody was happy and things were working correctly, which was really handy (especially when we found out our garage door was jammed shut - they sent someone out the next day).The great shame about Avant is that they are now removing all the nice elements that make them different and better from other builders (bi-fold doors, nice bathroom tiles, lovely kitchens, coloured doors). No doubt this is due to the new CEO who came from Persimmon. Having lived in a Persimmon house previously, I can attest the build quality is substandard, the finish very poor and the fittings extremely basic. I just hope Avant don't go down the same route, as people will have no reason to buy from them rather than other builders.

CG · 21 September 2022 · Avant Homes Central Retford

★★★★★ 2/5

Trustpilot

Unfinished estate, Avant don’t seem to care

Like many, initially we were very happy. We loved our house, initial snagging sometimes needed chasing but got done. Sadly, the quality of workmanship underneath the exterior is sometimes poor. We recently had to replace our flooring in the bathroom, because of a slow leak due to a poorly installed toilet. Sadly, this was just outside our two year warranty, so no point pursuing with Avant. We now wonder what other issues will come to light in the coming years.The estate has been done for about a year now, but the roads/paths have been left in a deteriorating & frankly dangerous state. People have actually reported being injured to Avant, but still there is no progress! We are promised timescales, which pass by with no work done. This has to be a deliberate choice by Avant, given the length of time. Residents are beginning to think that when they’ve finished the other local estate then they’ll just vanish and leave us with our roads/paths unfinished permanently. As an example of how much Avant actually values their customers, I think it says it all.

Steven · 18 September 2022 · Avant Homes Central Retford

★★★★★ 2/5

Trustpilot

Jackton Green

There really isn't much good to say about our experience with Avant other than the site managers we have here at Jackton Green, specifically Davie, Alex and Jimmy who are the only Avant employees we've dealt with who actually want to help. The sales process with Avant was horrific as the Sales rep unfortunately just isn't very good at her job and probably lacks basic customer service training that Avant won't provide. Their Customer Care team is non existent, you will hear from them once (a week after moving in) and then good luck hearing from them again after this. Their CEO and board of directors have literally stripped out every added extra Avant used to offer as standard and continue to charge the same price. If it wasn't for Davie, Alex and Jimmy this would one a one star review and there would nothing positive to say about Avant. Be wary of buying a house with these guys.

Colin · 17 September 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Great at the start until the money is…

Great at the start until the money is handed over. unfortunately, the aftercare is appalling. been through the 3 stage complaints process and still no further along. It's been over 2 years since we lived here and the snag list has been over 40 issues. still waiting for a new front door since last year (due to leaking when it rains)

Provide · 12 September 2022 · Avant Homes Central Retford

★★★★★ 2/5

Trustpilot

Avant

Purchased an Avant new build property in Jan 2020 (Godwin Vale). Internally, the finishes are good and the customer service helped avidly to remediate snagging issues. However, now we are out of the 2 year warranty period, numerous “potential” structural issues are beginning to occur, (cavity wall ties rusting) which the NHBC have no interest in. Leaving us in limbo with potentially a large bill to foot.Also, roads, paths and kerbs around the site are still not finished and there has been 0 contact between Avant and residents on when the issues will be rectified.

A · 10 September 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Excellent product and great service

Excellent product and great service. Site always tidy, credit to site manager Jason. Lived on cygnet park since April 2021.

Mark · 7 September 2022 · Avant Homes Central Holmewood

★★★★★ 3/5

Trustpilot

Rushed to finish - waterside quarter, chesterfield

This is really a review of a few different parts, each of which are broken down below.The good…Sales, the support and advice throughout the sales/buying process was fantastic, helpful, polite, customer focused, always returned calls and emails. Hard to find any fault.The property itself, well designed and spacious, with each area feeling useful and like they got the most out of it.The bad…Part way through the build the spec was changed, some changes were made (albeit small ones) that made no sense, for example there was an area above the hob on the extraction with two cupboard doors, inside these were three small shelves, perfect for cooking spices….. on the “new spec” the cupboard doors are still there… but two of the shelves aren’t, rendering it not only useless but also pointless. There are some other small things like this that it would have been nice to be informed about, I’m still baffled as to why they did this.The ugly…A lot of work was done the two days before I got the keys….. and I honestly wish they had kept the keys for another week!!! It was obvious the last few days were a rush job, the finish was absolutely lousy! The paint looked in areas like it had been put on with a mop and bucket!!! I could go into a lot of detail here, but I’ve gone over the issues that many times now with the “customer care” team that I get tired just thinking about it!The joy of a new build is supposed to be the convenience of moving your stuff in and starting to live, not to have to spend days waiting in for tradesmen to not bother turning up, hours on calls that go unreturned, months waiting for optional extras that were missed originally and are seemingly next to impossible to acquire. It’s made it difficult to settle and enjoy the place when you have to empty rooms and wardrobes etc out again so they can be put in to the condition that they should have been when they were handed over.

Steven · 31 August 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

5 star (clap clap clap)

Plot 53, Sorby Park, Waverley, Rotherham. Thank you so much to all the site workers and managers who have helped build our new home! Thank you as well for all of your support with the snagging - you have been brilliant! We absolutely love our home and we are so happy. Thank you to Hannah and Joe for all of your support through the whole process. I am so pleased we chose to go with Avant. It has been a fabulous experience and I would highly recommend the business if you are looking for a great builder that looks after you throughout the whole process.

Cat · 31 August 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Avant North East

Very professional. Great Sales Advisor in Julie and extremely helpful.

Dr · 30 August 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Avant homes at Vanbrugh gate Chester le…

Avant homes at Vanbrugh gate Chester le street good quality homes I moved in to new home December 2021 Julie who works for sales team was very professional and helpful top draw 👍Site managers very helpful to Overall I’m well satisfied with my new home well done Julie and your team

John · 30 August 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Worst post buying support

Zero support for 2 years initial period of guarantee. I tried following up with them for broken flush but didn’t get any help

Tukaram · 30 August 2022 · Avant Homes Central Retford