Trusted Agent profile
★★★★★
1,867 reviews across 5 offices and 2 platforms
Avant Homes Central has five offices, in Holmewood, Retford, Chesterfield, Sheffield and Heanor. Together they have 1,867 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Central's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExceptional service Michelle
Michelle from Customer Care is astonishing she will go above and beyond for you. She is a credit to Avant Homes, nothing is too much hassle for her and she is always pleasant- shes just a call or text away, she pops along every week - she pops along every week, sure its to pet my dog 🐶 though.Jokes aside she is fantastic.
5/5
TrustpilotMe and my husband approached Avant …
Me and my husband approached Avant homes we were looking for a house in that area , from our first appointment with Bella, we found our beautiful new home . She spent a lot of time answering any questions and being able to answer them promptly . Just before we moved in. We had an appointment to check our house to make sure we were satisfied with everything Nick who is the site manager was fantastic. He pointed out snagging that we would never have noticed. We got the keys quickly to our new beautiful home . Louise welcomed us to our new home she was great and very helpful .We were giving numbers for customer care and contact details for Michelle who has been fantastic . We haven’t had any major issues with our home. Only little bits of snagging here and there ,that have been dealt with promptly sometimes within a couple of hours after making a phone call, somebody would come out to fix the problem. Everybody that I have dealt with that works for Avant homes has been fantastic. I cannot fault them .
5/5
TrustpilotGreat house buying experience so far.
The service and communication support we have received so far from Jessie at Radford Meadows have been second to none. She has responded a quickly to our questions and has been extremely helpful as we progress through the house buying journey. Our experience of the wider team who work behind the scenes or other developments visited are also mirrored by our comments above. We feel that service is a value that sits at the heart of the company from what we have experienced so far.
5/5
TrustpilotExcellent experience
The information provided and the opportunity to explore ourselves made for an excellent experience.
5/5
TrustpilotHelpful sales advisor
I can’t remember the name of the woman who showed us round at 1pm but we both thought she was really helpful really informative and knowledgable !!
5/5
TrustpilotVery good experience with our initial…
Very good experience with our initial viewing of the plots available, returning in the next few days to discuss next steps.
5/5
TrustpilotFantastic customer service
My husband and I recently visited Sarah at Greenlock Place to discuss what properties were available to us and to view their show home. Sarah was great at explaining all the options to available to us, and advise us of realistic timescales. I currently have pregnancy brain and she definitely took the time to make sure I understood everything!! (Patience of a saint - thank you)When we left our meeting I knew we wanted to proceed with buying a house with Avant, and Sarah made us genuinely excited to do so.
5/5
TrustpilotVery Happy at Fitzwilliam Grange
After a chance 'drive-by' viewing in September at the Fitzwilliam Grange site, I have had great service from Lynsey and Lucy from sales, all the way to completion 5 months later. There were some complications along the way but they and the 2 site Managers, Steve and Ashley, were helpful and seemed to have genuine care for me as a customer. It's been a great experience so far and I'm thankful for their smiles and kindness along the way
1/5
TrustpilotBDV/Avant - whatever you call yourselves you are shambolic and unethical
As per the other review in Feb on here we have the misfortune for being the BDV forgotten. Lumbered with a sub standard property with no customer service and absolutely zero care from the company and the shambolic standards of both house build and customer service they provide. After being lied to throughout the whole sales and build process we are still 18 months into living hell trying to get things repaired or even meaningful communciation. Seems now they are just giving up and saying go to the guarantee. Great. If only senior management (you know who you are) would grow a pair and start addressing the pain and suffering your company is causing people from sub standard build and non existent customer service. 18 months now and you can't even stop showers leaking after visit after vist of incompetent trades that work under zero supervision. An absolute disgrace of a company.
5/5
TrustpilotAbi was really welcoming
Abi was really welcoming. The customer service was excellent and she kept us fully informed throughout the whole sales process, answering any questions we had. We have had a really positive experience so far and the level of detail she has provided was excellent.
1/5
TrustpilotBerkeley DeVeer sales, Avant customer care. Neither resolve issues and ignore you in the hope you go away.
We bought our house from Berkeley DeVeer but now they have taken over Avant and are handling our case under that name so here goes. I wish there was a negative option not just a 1 star. We are getting to the point where we really dislike our house. It’s affecting our mental health, it’s depressing to come home to see such shoddy workmanship in almost every area of the house. The brickwork around the front door has mortar gaps varying from 1-5cm in several different shades, and this is after 2 rounds of “remedial” work. The woodwork on the stairs and throughout the house is a mess. We have a curved angle in a corner of a stud wall rather than a crisp angle, but then it’s also plastered and finished like it was done with a butter knife. Flaking paint on radiator pipes. Patio doors that are so hard to open it needs a shove. Can’t push too hard though or it will swing open and hit the heat pump which means the door doesn’t even open much past 90 degrees to the house. The shower screen in the family bathroom still leaks onto the floor despite having it replaced. The en-suite shower was leaking for so long we check obsessively every time we use it because instead of investigating the cause, the leak was diverted with layer upon layer of silicone it ended up leaking through the ceiling, tracing the wiring into……the fuse box that was also wired incorrectly so it could have given us a nasty shock. We expect to see water leaking from the showers so we daren’t even lay any flooring in the bathrooms so at least we have a heads up before we end up with another fire risk. We shouldn’t have to be living like this with bare wood on the bathroom floors! The rear gate is attached to the shared back fence not to a post in the ground and the ironmongery is on the wrong side of the gate so we couldn’t attach any form of security measure to it even if we wanted to. The list goes on. They know about it all but no one listens. We’ve complained, we’ve escalated, we’ve begged and we’ve pleaded but 16 months later we are still in what we consider an unfinished house. When we’ve put all our savings into it and have no spare money to fix things ourselves in a house that was significantly delayed, that should have been our forever family home. It’s just not right. We are exhausted by the whole process of chasing snagging work, being ignored and belittled. I’ve even had some contractors tell me that they’ve heard from customer service reps that I’m causing a fuss and being a nightmare, as if its me asking for issues to be fixed properly that is the problem in this situation. So much so they’ve been apprehensive about coming to my home. I’ve never lost my temper with any staff member, kept my calm and been respectful. I’ve being in floods of tears on the phone to the MDs PA in a desperate bid for escalated support and even turned up at the front door of their head office to speak to someone above their head of customer services who had ignored us for months to try to get some action from higher up. That also didn’t work and we were forced to go no contact with Charlotte for my own mental health believing it to be her to blame when it’s seems it’s actually company policy to treat customers like this. Wish I had lost my s**t with them, wish that I had kicked off. I’d love nothing more than a therapeutic scream and shout on the phone but I don’t, it always falls on deaf ears anyway so it probably wouldn't make any difference how I conducted myself but I don’t. It’s a sham of a company and I don’t think my house will be worth anything in the state it’s in so it’s not like we have any choice but to live with it and attempt to fix the issues over time. It shouldn’t have to be like this. I know we’re not the only ones who have had issues the same as ours, I’ve spoken to several people on many of BDV sites and unfortunately it’s the way they conduct their business. They aren’t even ashamed of it. Please, if you read this when thinking about buying a house from BDV or Avant - however they present themselves, just don’t. Don’t do it. Choose a reputable developer with good customer services. If they lie to you from the start like we experienced from this company, follow your gut and think twice, we wish we had. Save yourselves!
5/5
TrustpilotVery happy
We are so pleased with the service up to now. Louise has been so helpful. We cannot wait to move in our new home in June.
5/5
TrustpilotOdette’s Point
Odette’s Point - Keighley.Buildings are fantastic locations and the estate has real character.More importantly the exceptional level of customer service I’ve received from Abi is 10/10. Lovely young lady and a true professional, Abi was really welcoming and the level of detail she has provided was excellent. 5* Customer Service.Highly recommend!!
5/5
TrustpilotHuge thank you to Lesley for all her…
Huge thank you to Lesley for all her help with our purchase at Cygnet Park. Very knowledgeable and promptly responds to any queriesThanks
1/5
TrustpilotStay away from this company
Stay away from this company, worst builder I have had the displeasure of purchasing off. No issue with give you a second rate house and never hearing from them again
5/5
TrustpilotVery knowledgeable of the site and…
Very knowledgeable of the site and properties available. All information required given by sales representative
5/5
TrustpilotLesley from the sales team took us to…
Lesley from the sales team took us to three different properties and explained everything very well to us about getting a new home. Wonderful and reliable builders overall in my experience
5/5
TrustpilotA big part thank you to Lewis who…
A big part thank you to Lewis who showed us around the Greenlock Place show homes in Leeds. He gave us a really nice warm welcome and provided us with all the information we needed to know about this location. He showed us around a few different options and did an amazing job at letting us know our options and what future plans were up and coming for this development. What could have been a potentially overwhelming experience turned into a lovely experience and we left feeling excited and at ease (and less overwhelmed)! Great job Lewis!
5/5
TrustpilotGreat customer service !
We have had a really positive experience so far buying our first home. Sarah (bishops quarter sales advisor) has been so helpful and has gone above and beyond to answer all our questions/ queries. Sarah has so much knowledge in the industry and we can’t fault the customer service we have received so far!
5/5
TrustpilotFantastic customer service
Having looked around Avant Homes for the first time, my Husband and I was welcomed by Lewis at the Greenlock place Development near Leeds. He gave us fantastic advice on which plots were available and how on the whole development itself and how we can go forward to reserves the plot that we want. He keeps us updated regarding plots and is available if we need any information.
4/5
TrustpilotVisit to development
We had a drive out to another development to view some of the show houses that could potentially be the one we would like to purchase on another development we like (bishops quarter) . Sarah was really helpful in showing us the site map of bishops quarter , different show houses to view and making appointments to view other houses at other sites. All in all a great experience and it’s only just the start. Thank you :-)
5/5
TrustpilotWe had a lovely experience with James(…
We had a lovely experience with James( Brecks Lane Park, Rotherham).He has this as we would call it, bubbly personality, always with a smile on his face, yet so confident in everything that he is ‘selling’.He would answer any question,twice if there is a need, and still being armed with the same patience for the whole time while you are there.He is so optimistic that no matter the problem, we can find a solution. Thank you, James !
5/5
TrustpilotA pleasant visit to the site
The sales girl was really helpful and very concise with information about the development
5/5
TrustpilotLaura & Carolyn Avant Ambassadors
Laura & Carolyn are a professional team, fully understanding ‘customer service’.They are friendly & respectful, arrive when they say & complete all tasks (& a few more) as agreed. Nothing is a problem for them. They are ambassadors for Avant Homes.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Holmewood has the most, with 1,779 reviews rated 3.7 out of 5, followed by Retford with 1,722.
The five Avant Homes Central offices, by town:
