Trusted Agent profile
★★★★★
209 reviews across 2 offices and 2 platforms
Ashbrookes Ltd has two offices, in Middlesbrough and Sunderland. Together they have 209 reviews on two platforms, rated 4.1 out of 5 overall.
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Ashbrookes Ltd's two offices, most reviewed first. Each has its own page.
Showing 164 reviews on Google only. Show every review
5/5
GoogleI had a fantastic experience with Ashbrookes Estate Agents in Sunderland. The team was professional, knowledgeable, and very supportive throughout the entire process. Communication was clear and consistent, and they made everything smooth and stress-free. Their local expertise and attention to detail really stood out. I would highly recommend them to anyone looking for a reliable and efficient estate agent!
1/5
GoogleThis is the worst agency you will ever try to me There will frustrate the live out of you and still threaten you. Immigrant hating on other immigrants especially daniyaal who doesn’t have any customer service skills or know how to talk to customers with respect only to threaten them with email. Ashbrookes Estate Agents please read your agreement and tell us if we are wrong by paying rent and don’t get what is in the agreement.
5/5
GoogleMy experience with Ashbrookes was very smooth specifically due to my letting agent Claire. She was very efficient and sorted everything out for me within a short notice. I am happy with the service.
5/5
GoogleI couldn’t praise and recommend the experience I’ve had with Ashbrooks and the lovely Clare anymore if I tried. From start to finish Clare has been brilliant, nothing but a delight and always helpful. The whole experience from start to now has been made a lot easier with the clear lines of communication, the thorough dedication to helping us and advice to guide us through it all.
5/5
GoogleCurrently in the process of moving into one of their houses and so far they've been absolutely brilliant. Were dealing with Claire and she's doing a fantastic job making the process really fast and really simple unlike other agencies such as manners and Harrison. These guys are flexible and very helpful in getting information we need. Definitely recommend.
5/5
GoogleJust want to say a special shoutout to Harj and Clare, Ashbrookes are very lucky to have great people working for them. I am a landlord and they took over my property in Darlington not too long ago and the service has been exemplary! Best decision I made to sign up with them. Well done and keep up the good work!
1/5
GoogleAbsolute useless. Email and phone calls, requests all ignored.
1/5
GoogleThis agency is absolutely uninterested in solving any issues you face. Every complaint is met with a generic “contact the landlord” or a hello “sorry to hear that”, never any real action. They leave all tenant disputes unsolved, letting people suffer emotionally and mentally while they look away. When it comes to your deposit, be prepared, they will try every excuse in the book to keep it. They completely fail to explain the moving-out process, so you get charged extra for days you never even stayed. Avoid this agency and look for a better one. Don’t put yourself through what so many others have suffered. Choose wisely.
5/5
GoogleClare is an outstanding person by all standards. I am grateful that my accommodation was sorted within 24 hours of entering their premises.
5/5
GoogleHello Ashbrookes Ltd Team, “Your service is excellent! Ms. Clare-Louise is highly professional and always prompt in her responses. She’s extremely supportive, collaborative, and made the entire process smooth and stress-free. Overall, a fantastic experience, thank you, Clare! Take care.”
5/5
GoogleClare is an absolute diamond one property fell through and she placed me I a another property the next day the lady was still working at 6-15pm with us signing tenancy agreement I think the girl needs a pay rise Clare went above and beyond for me and my family the whole experience was swift and professional god bless to them all
5/5
GoogleI had an exceptional experience! Harj was incredibly professional and helpful, going above and beyond to address my inquiries. The entire experience was further elevated by the wonderful support and service provided by Daniella and Danny - they truly made it awesome. Highly recommend!
1/5
GoogleRating only, no written review.
5/5
GoogleAbsolutely fantastic service from Ashbrookes from start to finish. Harj (apologies if the spelling is wrong!) showed us the rental property & was friendly, non judgmental & informative. Clare took over from that point & what can I say… Efficient, kind & went over & above to secure the property for my daughter & granddaughter. I cannot recommend them enough. I hope the company are aware of how lucky they are to have staff like this. In my experience it can be rare these days!
5/5
GoogleClare is an exceptional estate agent! When my house move went wrong she did everything in her power to find the solution! So kind and full of empathy! Thank you so much 🩷 …
5/5
GoogleClare is an exceptional rental specialist who truly goes above and beyond! Her efficiency, support, and professionalism made our rental experience seamless and stress-free. She expertly guided my brother through the entire process, from start to finish, in under 48 hours - a huge time-saver and cost-effective solution compared to alternatives like Airbnb. We're grateful for her empathy, clear communication, and dedication. I highly recommend Clare's rental service and appreciate her outstanding help!
5/5
GoogleI could not recommend Clare and Harjit enough! They both went above and beyond with securing me a property. Both were so supportive and professional throughout the process. I would not hesitate in recommending them
5/5
GoogleClare Bopari was really helpful with my moving in and it was done in less than a week. She assisted me through all the steps to complete my moving in/tenancy. Clare is always one message or call away and will really go for miles just to provide excellent service to her / their clients.
5/5
GoogleAbsolute first class service from Ruth from start to finish, my house sold in just under 4 weeks. Kept in contact with me at all times. If your thinking of selling your home please use Ashbrookes you won’t be disappointed.
5/5
GoogleClare is a wonderful agent- always staying on top of things and being super considerate! Absolute pleasure to work with x
5/5
GoogleThe estate agent Clare Bopari was always there for me and my family. Always there, looking after how best we can have the best stay in the apartment. Very responsive and supportive to any our query. Thanks for all the support.
5/5
GoogleClare was a great help during our rental check-out process. She was efficient, professional, and made everything run smoothly from start to finish. Her clear communication and supportive approach made what could have been a stressful time feel easy and well-managed. We really appreciated her help and would happily recommend her to anyone renting through this agency.
5/5
GoogleAs an expat living overseas, having Clare at Ashbrookes Middlesbrough manage my properties for over 10 years, has been completely smooth and stress free. Clare is positive, genuine, empathetic and enthusiastic. Clare's passion combined with her in-depth knowledge of the northeast housing market is impressive, and her insights have always helped me make well-informed decisions. An excellent communicator, she goes above and beyond to keep me regularly updated on the status of my properties and is able to offer timely proactive advice- and action, whether it be for minor repairs, major works or ensuring I stay compliant with the latest landlord regulations. My words don't really do her justice. I cannot recommend Clare highly enough to anyone seeking a dedicated professional who truly cares about her clients' success.
5/5
GoogleGreat service, Claire does an excellent job
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Middlesbrough has the most, with 207 reviews rated 4.1 out of 5, followed by Sunderland with 46.
The two Ashbrookes Ltd offices, by town:
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