5/5
GoogleI got my student accommodation from s2dents while I was still in Nigeria. S2dents are responsible and provide professional service.PositiveResponsiveness, Professionalism
Trusted Agent profile
Ashbrookes Ltd estate agents in Middlesbrough and Sunderland
★★★★★
209 reviews across 2 offices and 2 platforms
Ashbrookes Ltd has two offices, in Middlesbrough and Sunderland. Together they have 209 reviews on two platforms, rated 4.1 out of 5 overall.
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Our offices
Ashbrookes Ltd's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 164 reviews on Google only. Show every review
Google3/5
GoogleFantastic Letting Agency. They resolve issues they have control over in a timely manner. But in my case where the Landlord has control over certain things, it’s been frustrating.
Agent replied · 25 October 2024
Thanks for the lovely review!
1/5
GoogleAVOID I’m a landlord with multiple student lets after 6 months in my rents stopped spoke to agents and couldn’t get through when I did they told me there’s a glitch on system it’s been 9 months still no rent! I have now taken legal action against this company
Agent replied · 25 October 2024
Dear David, Unfortunately we do not recognise your name or details and I can confirm we do not owe anyone funds. We are client money protected and our rents are managed and paid out by a 3rd party company therefore there is no need for us to withhold rents. Nonetheless if you do have concerns you can always complain to the property redress scheme or moneyshield and we can prove there is nothing of that sort. You may have incorrectly left a review with the wrong company :) If you still have any concerns please feel free to contact us on info@ashbrookes.co.uk.
5/5
GoogleI am currently selling my house with this estate agents. I cannot fault the support I have had from Lottie nothing is too much for her from leading viewings etc. would highly recommend.
Agent replied · 25 October 2024
Thanks for the lovely review!
1/5
GoogleTry and avoid this agent like plague o,my people They are so unprofessional,inhumane,callous and all the bad qualifications in this world. We paid for all bills inclusive studio apartment for £570 and deposit of £250. 1)They denied us of internet for close to 3weeks without any apology whatsoever. 2)The induction hob was faulty on a Friday morning,they said they will fix before the day but it's until Monday b4 its fixed,so they don't expect us to eat or cook for 3days 3)The kitchen zinc blocked after two months of entering the apartment which we fixed with our money. 4)The worst part is that they won't want to give back deposit in full,They rejected our deposit refund saying we have to pay for £100 for redecoration,££50 for cleaning after we cleaned the house thoroughly and £37 for moving out on a Saturday instead of Friday after telling us to drop the keys for them in their mail box on Saturday. Abeg,wetin con remain for the £250 Avoid them ooooo
Agent replied · 25 October 2024
Hi Jeminat, It is a shame your review is not matching your partners review as he has claimed 4 weeks and your claiming 3 weeks. To clarify you are well aware of the situation, the ownership on the property changed and the old landlord cut off the supply so before the new wifi was up and running it took almost 2 weeks. Induction hobs aren't readily available to purchase same day and install but like you said it was done by the following Monday as soon as we received the delivery. For any landlords or tenants reading this review they will recognise and understand that deductions at the end of tenancy must be made if the room isn't left in the same condition you found it in and charges are applicable if the keys are not returned when the tenancy ends. Thanks
5/5
GoogleAbsolutely amazing service and outstanding results. Marketed a portfolio approx dozen properties and received number of cash offers over asking price matter of few days. Credit to sale women Miss Lottie Appleby. Superb agency and highly recommended.
Agent replied · 25 October 2024
Thanks for the lovely review!
1/5
GoogleThis is the most fraudulent company I have seen. I don't want to talk about the Internet connection that was never serviced. I left their property even before the due date, prior to that, I thoroughly cleaned my room and they are holding my deposit. They want to take 70% payment of my £282 deposit saying that they want to use it for cleaning. They connive with landlords to reap people of their hard earned money. Avoid them. Changing names does not change character.
1/5
GoogleGetting deposit refund is very hectic and slow from this agents, it is also filled with a lot of fraudulent activities. I stayed in Room 106, 1 Albert terrace. On moving out of the room, I reported a damage to the chair which I opted to pay for. There was no other damage to the property and the room was cleaned when I moved out. This people collected 137 pounds from my deposit stating that 37 pounds was for cleaning ( I have a video of the cleaned room before I moved out), and 100 pounds was for the damaged chair and wardrobe. The chair is fair enough but the wardrobe was like that when I moved in. I even put up a complaint about it. Everyone should just be very careful dealing with them.
1/5
GoogleI had the worst experience with them especially the manager. They are unprofessional, poor customer service and inconsiderate. I am a dependant of a tier 4 student and fortunate to be working from home but this agent almost cost me my job due to their bad welfarism. The internet went off close to 4 weeks without any remorse or any form of reimbursement to cover the expenses incurred during those periods and still tried to take all the deposit after confirming the apartment was left in a good condition. Kindly avoid them in every way. This is my experience and couple of other co tenants have engaged.
Agent replied · 25 October 2024
Hi Jamiu, It is a shame your review is not matching your partners review as she has claimed 3 weeks and your claiming 4 weeks. To clarify you are well aware of the situation, the ownership on the property changed and the old landlord cut off the supply so before the new wifi was up and running it took almost 2 weeks. Everyone was well aware of the situation and we even allowed you to visit our office and use our wifi for a few hours whilst you made other arrangements to inform work about the technical issue you were experiencing. Unfortunately, the agency does not own the property and it is owned by a private landlord therefore we cannot reimburse for any expenses. We were even willing to write you a letter confirming off the issue so it does not have any impact on your work life. Thanks
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleProfessional and respected treatment. Nice and helpful staff
1/5
GoogleOften we ring and have no answer, so leave a message and get no reply. If we email, we recieve a response but nothing is done for months unless we ring/email multiple times.NegativeResponsiveness, Quality, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashbrookes Ltd
Which Ashbrookes Ltd office has the most reviews?
Middlesbrough has the most, with 207 reviews rated 4.1 out of 5, followed by Sunderland with 46.
Where are the Ashbrookes Ltd offices?
The two Ashbrookes Ltd offices, by town:
- Middlesbrough: 134 Linthorpe Road, Middlesbrough, TS1 3RA, TS1 3RA
- Sunderland: 66 John Street, Sunderland, SR1 1QT, SR1 1QT
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