Ashbrookes Ltd estate agents in Middlesbrough and Sunderland

★★★★★ 1/5

Google

I had a very bad experience recently. I had a tenancy for a two bhk property at a rent of 475 per room and paid a holding deposit 560. The most important point is to note that the entire house was a mess and all the furnitures were damaged. Due to the bad electrical circuits the power went off frequently and i had to suffer from the loss of my laptop.when i complained about the furnitures there the landlord came and put some old and damaged ones .Customer service was entirely disappointing . And now they are reluctant to give the deposit back.

Thaslima · 26 October 2023 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Ashbrookes got me a room in a flat and I must say its very nice and I like the customer service by Abbey, she handles everything in details and takes you through the process to get you what you want. Abbey's customer service is very good and professional.

Edna · 26 October 2023 · Ashbrookes Ltd Middlesbrough

★★★★★ 1/5

Google

This is by Far the WORST agency that I have ever dealt with. They Lied to my son that a Car Parking Space came with the accommodation. Instead, he had to park around the back where barely 1 Car could fit. They did not inform my son that after he graduated, he would have to pay the remaining Council tax for 3 months till the end of his tenancy agreement totalling over £400. At the end of my sons tenancy, the agency informed him that he was upto date on all his payments and everything was fine. Only after 3 weeks, did they tell him that they were only paid 11 months rent, and that they had made a mistake in calculating. My son, who had now vacated the room, was then also told he would lose his £250 deposit money due to the room being left damaged and dirty. We made sure that the room was as we found it if not better yet, the agency insisted he would forfeit his deposit due to cleaning, damage and redecoration costs. However, when they claimed the £250 money back from the holding company, they did so under the pretense of 'Rent Arrears' !!! This is blatantly wrong for them to do so, as they claimed otherwise, then why claim as Rent Arrears ??? They have lied to us time and Again and made mistake after mistake, and now they wrongfully pursued us both (as I am his Guarantor) to pay the money back in full. My son has made them an offer to pay monthly as soon as he starts his new job in January 2024, but they now want the FULL AMOUNTS in one go. How can an unemployed person afford to pay them, when they have failed to provide any evidence of the alleged damage they claim, and they will not allow him or me speak with the landlord either. I highly recommend that you do NOT take this accommodation through this agency and even the other tenants have expressed their disappointment and dissatisfaction at how bad this agency actually is. I give this agency 0 out of 5 stars as they do not reply to emails or phone calls, and just a standard narrative that they have. NEVER AGAIN !!!

Sajid · 26 October 2023 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Thank you so much Lottie, we completed 31st July 23. It did take a while, some highs some lows but we got there with everyone’s patience. A very helpful team, kept me informed and assisted in any difficulties that arose. Natasha was also great when she had to sit in. I appreciate everything you’ve done. Will meet soon and give you them box of chocolates I promised 😊 Will recommend you in the future, best of luck.

Jahangir · 26 October 2023 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

I have been with Ashbrookes for a year and have happily renewed my tenancy with them. The staff are polite, responsive and helpful. Any issues or queries I have raised have been handled professionally and timely. Prices have risen however these appear to be in line with current rates. Overall I am a happy tenant and would recommend Ashbrookes to friends and family.

Paul · 26 October 2023 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Rating only, no written review.

Edvin · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Rating only, no written review.

Samuel · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Rating only, no written review.

Kwadwo · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Rating only, no written review.

Stella · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 4/5

Google

Rating only, no written review.

Sarah · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Rating only, no written review.

SUSAN · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Rating only, no written review.

Ajaelu · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Rating only, no written review.

Emmanuel · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 1/5

Google

Rating only, no written review.

Mimi · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 3/5

Google

Rating only, no written review.

Tolulope · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 4/5

Google

Rating only, no written review.

Aro · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 2/5

Google

Rating only, no written review.

Onimole · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

ExcellentPositiveResponsiveness, Quality, Professionalism, Value

Sajan · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Staffs are great.PositiveResponsiveness, Professionalism

Tobechukwu · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 4/5

Google

Best student housing agent in the Tees valley

Timothy · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Excellent and professional service, all issues are resolved on time.PositiveResponsiveness, Professionalism

Jude · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

Very nice 👌 and the staff are very friendly. Many successes! …

Alex · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 1/5

Google

The coustomer service is terrible, quite unprofessional. One of their staffs was really neglectful behavior.

Jaseel · 26 October 2022 · Ashbrookes Ltd Middlesbrough

★★★★★ 5/5

Google

They have good service. Respond quick. I am satisfied with their effort

Wong · 26 October 2022 · Ashbrookes Ltd Middlesbrough