5/5
The staff are very helpful and friendly, I havenβt had any kind of issues so far with them at all. They have good service and they respond very quickly to all enquiries.
Agent replied Β· 25 October 2024
Thanks for the lovely review!
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209 reviews across 2 offices and 2 platforms
Ashbrookes Ltd has two offices, in Middlesbrough and Sunderland. Together they have 209 reviews on two platforms, rated 4.1 out of 5 overall.
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Ashbrookes Ltd's two offices, most reviewed first. Each has its own page.
Ashbrookes Ltd and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2024, 2023.
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 164 reviews on Google only. Show every review
5/5
The staff are very helpful and friendly, I havenβt had any kind of issues so far with them at all. They have good service and they respond very quickly to all enquiries.
Thanks for the lovely review!
1/5
The only people rating anything above 2 stars are bots they've hired to make their website look better. Terrible people, never go with them LOL
Hi Santiago, We have noticed you renew your review every few months to name and shame us but we have no records of you :) Thankyou
1/5
very slow and poor communication, they donβt respond to emails or bother to pick up phone calls in lettings, when you finally get through they take 2 weeks to send a simple video of a property and then they cancel your property viewing the day of 1 hour before the scheduled time when you have travelled 4+ hours to get there, absolutely terrible service i would never ever recommend to anyone
Hi, Please email info@ashbrookes.co.uk with further details of your review. Thankyou
5/5
Danny very helpful. Helped me move in my house in short amount of time I recommend this company. Very good ππΎ β¦
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4/5
Had a good experience, stayed in their studio apartment for a year and all complaints were handled whenever I call. Thank you Melissa and Daniellaβ¦.
Thanks for the lovely review!
5/5
Just received the keys. I want to thank Melissa for her efforts and great service, and I hope that my stay would be as good as the assistance that I had so far.
Thanks for the lovely review!
5/5
I really enjoyed my stay at TS1 3HB. I recommend this safe haven for anyone in search or need of a student accommodation. Kudos team.
Thankyou for your review, We appreciate your feedback :)
5/5
I dealt with Natasha & Oliver at Ashbrookes. Both excellent, very courteous, very professional and fantastic to deal with. Would certainly recommend to others Great service.
Dear Paul, It has been a pleasure working with you. Kind Regards Ashbrookes Team
5/5
It was a smooth and great experience as regards getting an accommodation through Ashbrookes Limited. Your reception and services is fantastic and fast. Kudos to Danielle
Thanks for the lovely review!
5/5
Ashbrookes Limited were very professional, timeous and responsive to all the queries we raised. Their local rep Lottie Appleby was very knowledgeable and assisted our decision making with her detailed knowledge of the area. We look forward to working with Ashbrookes Estate Agent in the near future.
Thanks for the lovely review!
5/5
Melissa has helped me from finding an apartment to move in to and with any issues I may have during my time living here. Any issues with the property have been sorted within a reasonable time and responses and update to queries and emails have been quick
Thanks for the lovely review!
5/5
Ashbrookes Limited is characterised with swift responses to Clients' needs. I approached Ashbrookes for accommodation and, within 3 days, the Company provided me a suitable furnished and bills inclusive flat. I highly recommend Ashbrookes to you for all your accommodation needs.
Thanks for the lovely review!
5/5
My thanks to Miss Lottie Appleby for her knowledge and experience during the purchase process. She has done an outstanding job in liaising between the vendor, solicitor, surveyor and myself. I look forward to working with Ashbrookes.
Thanks for the lovely review!
5/5
Askbrookes Ltd is one of the best letting agency around Teesside University. Easy application, fast response and stress free process. Melissa Rountree, the customer service agent in charge of my letting did a really great job. Her mails were very timely, straight forward and quiet professional. Keep it up! I strongly recommend Ashbrookes for all international students of Teesside University like me.
Thanks for the lovely review!
1/5
This estate agent is terrible as they don't know how to fix issues and if you fail to keep up with the rent for any reason they are straight on to you. They send you fake paperwork when you get too far behind on the rent, basically they want your money and refuse to do any repairs to your property.
Dear Mark, As you have mentioned, it is our responsibility to collect rent and send the correct documentation when tenants are continuously behind on rent payments. I feel we would be a huge let down to our landlords if we weren't 'straight on to you' about rental arrears, so we will take your review positively. Intentional damage isn't always repaired immediately and we are 'managing agents' therefore we do not carry out repairs without landlords authorisation. All the best in your new property. Kind Regards Ashbrookes Team
5/5
Abbey is a nice lady and she gave me the best assistance in securing my apartment in Middlesbrough. I highly recommend her in securing a place here in Middlesbrough-UK.
Thankyou for your review, We appreciate your feedback :)
5/5
Natasha snd Lottie from Ashbrookes (Trimdon Ave) were excellent at selling our house. They communicated really well and answered all our questions. Would recommend!
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5/5
Purchased a property through this agency , they did a great job finding tenants quickly and setting up tenancyβs! They know the student market well . They manage the property and keep me in the loop and do everything Iβve requested .
Thanks for the lovely review!
1/5
I stayed in the apartment for more than a year and to be honest, I wouldn't recommend this apartment to anyone especially the flat I stayed in. Firstly, all the issues I complained to in regards to my flat were completely ignored. The sitting room window and bedroom window were licking and this damaged alot of my property. I called in emergency for this to be fixed and they completely ignored me. They are just after the rent of their tenant and don't really care about their stay.
Hi Maryann, It is unfortunate you experienced a window leak due to heavy rains. As explained there was nothing in our control to stop the rain or change repair windows immediately. Many Thanks
5/5
This is just a short email letting you know that when I have spoken to any member of staff they have performed their duties very professionally and in a satisfied manner and also go out of they way to help where possible. Staff are hard working and professional people who I would not hesitate to ask for help. They are very well mannered and extremely enthusiastic in their job . Keep up the good work. I live in a house share there is 5 of us in a property in Middlesbrough town centre From Tony
Thanks for the lovely review!
5/5
I have been in touch with Daniella all the way from Nigeria before I moved to the United Kingdom. She is very professional with the way she carries out her duties. I love the apartment because its quite cozy. It's a very good example of home away from home. I would recommend Ashbrookes Ltd. to my friends and family any day any time.
Thanks for the lovely review!
5/5
First time and definitely not the last time. The buying process of my property was made easy thanks to Lottie and her team. Would definitely recommend Ashbrookes Keep up the good work !
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5/5
Before i started uni i was worried about finding suitable accommodation but after finding Ashbrookes and speaking to the staff they managed to find me exactly what i needed with my specific requirements. They helped through the whole process until i moved in and even after that. The room looked brand new and i have no problems or criticisms. i only had one issue while staying with them but that was sorted almost instantly after letting them know . Overall 10/10 very helpful.
Thanks for the lovely review!
1/5
40 minutes late to the viewing, the house was an absolute state. Said they just needed cleaning but honestly would be better off with remodelling with the broken sockets and pulled up vinyl flooring. Obviously did not care about the tenants living there from the way they were knocking on doors. Didn't even want to risk renting from them.
Hi James, Unfortunately when carrying out viewings we cannot guarantee a level of cleanliness as there are tenants residing in the properties and if there were any maintenance issues, these are usually caused by tenants and they are always resolved before a new tenant moves in. Thankyou
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Middlesbrough has the most, with 207 reviews rated 4.1 out of 5, followed by Sunderland with 46.
The two Ashbrookes Ltd offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2023.