2/5
GoogleThe accommodation is dirty
Agent replied · 25 October 2024
Hello, Please email info@ashbrookes.co.uk with further details so we can investigate this further. Thankyou
Trusted Agent profile
Ashbrookes Ltd estate agents in Middlesbrough and Sunderland
★★★★★
209 reviews across 2 offices and 2 platforms
Ashbrookes Ltd has two offices, in Middlesbrough and Sunderland. Together they have 209 reviews on two platforms, rated 4.1 out of 5 overall.
Our offices
Ashbrookes Ltd's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 164 reviews on Google only. Show every review
Google5/5
GoogleSabrina is amazing☺️☺️
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
5/5
GoogleImpressive service and responsive
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
5/5
GoogleWonderful customer service
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
5/5
GoogleLovely helpful staff :)
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
3/5
GoogleCould be better in replying email and calls
Agent replied · 25 October 2024
Hi, We always attempt to respond within 24 hours. Apologies if you felt our response rate is slow. Can you please email info@ashbrookes.co.uk with further details of who was dealing with you. Thanks
5/5
GoogleProfessional team and great customer service
Agent replied · 25 October 2024
Thanks for the lovely review!
5/5
GoogleWork as a subcontractor always polite always pay on time 👍 …
Agent replied · 25 October 2024
Thanks for the lovely review!
5/5
Googlevery good agency with excellent service
Agent replied · 25 October 2024
Thanks for the lovely review!
5/5
GoogleAbbey is Very supportive and Kind
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
4/5
GoogleThe customer service is prompt at responding to issues and all. Good service
Agent replied · 25 October 2024
Thanks for the lovely review!
5/5
GoogleGood experience ,thank you ashbrookes ,thank you Daniyaal
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
5/5
GoogleWell maintained properties and quick response when needed.
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
5/5
GoogleExcellent service provided by Subrina,very professional 👌 …
Agent replied · 25 October 2024
Thanks for the lovely review!
5/5
GoogleTimely responses, friendly agents. Excellent customer service.
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
1/5
GoogleThe service is horrible. Never answer the phone and on the emails are proper rude. No good at all
4/5
GoogleAbbey is professional and amazing. I highly recommend.
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
4/5
GoogleGood rental service lived in one of their apartment for ,6 months
Agent replied · 25 October 2024
Thanks for the lovely review!
5/5
GoogleGreat service provided especially by Daniella Johnson who has excellent interpersonal skills.
3/5
GooglePoor responses from staff and a lack of care of properties and tenants. Cheaper than some of the market however prices have gone up.
Agent replied · 25 October 2024
Hi, Thankyou for your review. Please email info@ashbrookes.co.uk with further details so we can investigate the lack of care. Kind Regards
5/5
GoogleHad a great experience that was handled by Danni, Abby and Daniella.
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
4/5
GoogleThey are absolutely amazing.Miss Lottie did a fantastic job. I will recommend them over and over
Agent replied · 25 October 2024
Thanks for the lovely review!
2/5
GoogleThere's some problem with your contact number. The call doesn't connect to an agent after IVR and the response on email is slow...
Agent replied · 25 October 2024
Dear Huzaifa, The contact number you have provided is an international contact number therefore our staff have been unsuccessful in contacting you via phone. We are currently experiencing high volume of enquiries therefore our email response rate is within 24 hours. We do apologise if we couldn't meet expectations. Please email info@ashbrookes.co.uk to discuss your experience further and how we can resolve your issues. Kind Regards Ashbrookes Team
5/5
GoogleFantastic service, managed to get me sorted and setup with somewhere to live on the short space of time that I had left.
Agent replied · 25 October 2024
Thankyou for your review, We appreciate your feedback :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Ashbrookes Ltd and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2024, 2023.
British Property Awards by year, 2024 to 2023
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Ashbrookes Ltd
Which Ashbrookes Ltd office has the most reviews?
Middlesbrough has the most, with 207 reviews rated 4.1 out of 5, followed by Sunderland with 46.
Where are the Ashbrookes Ltd offices?
The two Ashbrookes Ltd offices, by town:
- Middlesbrough: 134 Linthorpe Road, Middlesbrough, TS1 3RA, TS1 3RA
- Sunderland: 66 John Street, Sunderland, SR1 1QT, SR1 1QT
Has Ashbrookes Ltd won any awards?
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2023.
