★★★★★ 5/5
GoogleBeing a landlord, it’s important to have a good lettings agent for obvious reasons. The property needs to be rented to full capacity, the tenants need to be looked after and any issues that get bought up along the way need handling efficiently.
It can be a disaster if just one of these qualities are missing but I can comfortably say Clare has every quality needed to be a fantastic letting agent. After previously working with a different letting agents we struggled to fill the property but since Clare took charge we are now fully occupied for the first time and every issue that has came up has been handled instantly. I couldn’t be happier with the service we have received!
Clare is the Rolls Royce of lettings agents!!
Josh · 25 July 2025 · Ashbrookes Ltd Middlesbrough
★★★★★ 1/5
GoogleAVOID IF YOU CAN!
Dealing with Ashbrookes Estate has been a frustrating experience. At first, everything seems friendly and smooth, but as time goes on, their true colors show. They have a habit of trying to one up their customers, making negotiations difficult and often unreasonable.
The organization within the company is poor, with miscommunications and a lack of professionalism among staff. When it comes to deposits, be prepared for a battle they will claim exorbitant amounts when filing for deductions, often for questionable reasons.
It’s all smiles in the beginning, but by the end, it feels like a fight to get what you’re rightfully owed. Be wary if you’re thinking of renting through them. I wouldn’t recommend them to anyone looking for a straightforward and fair rental experience.
Tadd · 18 March 2025 · Ashbrookes Ltd Middlesbrough
★★★★★ 1/5
GoogleVERY VERY incompetent & inefficient & no idea on how to deal with people lack of respect MONEY is all they care about.its all what they WANT not what the customer's needs
A · 15 March 2025 · Ashbrookes Ltd Middlesbrough
★★★★★ 1/5
GoogleUnfair deposit deductions! They took £75 claiming missing lightbulbs, despite me replacing them and leaving extras. They clearly prioritise landlords over tenants. Very disappointing experience.
Mado · 9 February 2025 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleExcellent estate agent, Dan is so helpful as well as all the staff who always ready to support.
Abdulsalam · 23 January 2025 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleDanny was very must helpful,even when I thought i couldn’t get the apartment,he encouraged me also offered me a bottle of water when I was almost tearing up,I’ll recommend ashbrookes estate agents any day any time,and also there was a nice lady as well Daniela she helped as well
Hadaexi · 22 January 2025 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleSold a house with Ashbrookes. Fantastic to deal with, great price and exceptional service. Thank you to Helen and the staff at Ashbrookes
David · 10 December 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleRating only, no written review.
Ali · 10 December 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleRecently bought a house through Ashbrookes and I can’t recommend them enough! Every question I had was always answered, Was dealing with Lorraine and made the long and stressful process enjoyable. Thanks again Lorraine and everyone else at Ashbrookes!
Connor · 11 October 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 1/5
GoogleEven 1 star is a waste. It is the worst agency I'm associated with. I lost all my deposit over 1200 pounds. I won't recommend them at all.
Krishna · 11 October 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 1/5
GoogleThey works slowly. I live here for 1year but half of the time I don’t have Internet, nobody care us, I sorry about that,that’s terrible!
吴明峻 · 26 August 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 1/5
GoogleIZZY is the best staff, this one star is for ashbrooks!!
The house I rented is very bad. As soon as I move in, my washing machine can't be used. After a month, the kitchen faucet suddenly fell off while I was asleep, and the water pressure was like a fountain! My whole living room was flooded! But thank you very much, IZZY. He came to help me at 11 p.m., helped me turn off the water valve, helped me clean the living room for a whole hour, and changed the new faucet for me the next day. Without his help, I didn't know what to do at all.
Meanwhile, when I moved in in September, the washing machine could not be used. They came to repair my washing machine a few days before the New Year. Yes, I can't use the washing machine for three whole months.
27.07.2024 I had to modify my original evaluation. I originally gave IZZY five stars, but the fact is that ashbrooks doesn't care about the feelings of the tenants at all. The wireless network in the apartment has been intermittently unavailable since May 28. In mid-June, they claimed that the wireless network had been repaired. But in fact, it's now July 26, and my wireless network has been unavailable for a whole month, so I have to buy a wireless network by myself. I went to Ashbrooks at least five times, but no one cared about me.
I have to say that this house is terrible. It has become the worst house I have ever lived in in my life, and Ashbrooks is also the worst agent I have ever seen.
Jinji · 12 August 2024 · Ashbrookes Ltd Middlesbrough
Agent replied · 25 October 2024
Hi Jinji,
Thankyou for your review. You called Ashbrookes emergency line and they requested Izzy to go out. The washing machine was also repaired in a timely manner and Ashbrookes sent maintenance out for this :)
Thankyou
★★★★★ 5/5
GoogleRating only, no written review.
Sam · 27 July 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 1/5
GoogleProperty agent who doesn’t even know how to label their properties properly on websites, advertising rooms & house shares as terraced house just flooding websites with inaccurate information.
Patryk · 28 May 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 28 April 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleRating only, no written review.
All1 · 27 April 2024 · Ashbrookes Ltd Sunderland
★★★★★ 5/5
GoogleWith Abbey in Ashbrook your home is guarantee 🙏❤️ …
Faith · 29 March 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleJasmin May always give professional advices, helps me buying and managing my properties very well. Always kindly help out most of my issues, highly recommended. Many thanks. Feng
Feng · 29 March 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 1/5
GoogleThe worst experience ever i have ever from Ashbrookes. No, exact response.
Prashantha · 28 February 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleHuge appreciation to all the staff at Ashbrookes for helping me move into my house so smoothly especially being a student. Fabulous team and workethic
Balu · 28 February 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleBEST AGENCY IN TEESSIDE BY FAR! Dealt with most of the staff and it’s fair to say they are all the most welcoming and helpful people. Got moved into my property with such short time by the help of Danny the apprentice. HIGHLY RECOMMEND
Farhaan · 28 February 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleAshbrookes' staff are so pleasant, helpful and knowledgeable. I personally thank Abbey Kelsey for going the extra mile to assist me.
More wins Ashbrookes....
Tobe · 29 January 2024 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
GoogleAll the staff is really helpful and has helped me a lot. Quick replies to all your inquiries. I recommend using this agent!
S · 30 December 2023 · Ashbrookes Ltd Middlesbrough
★★★★★ 5/5
Googlebrilliant service provided - dealt with Danny he was very helpful with moving me into my property recommend them a lot
Tanya · 30 December 2023 · Ashbrookes Ltd Middlesbrough
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
