5/5
GoogleI could not recommend Clare and Harjit enough! They both went above and beyond with securing me a property. Both were so supportive and professional throughout the process. I would not hesitate in recommending them
Trusted Agent profile
Ashbrookes Ltd reviews in Middlesbrough and Sunderland
★★★★★
209 reviews across 2 offices and 2 platforms
Ashbrookes Ltd has two offices, in Middlesbrough and Sunderland. Together they have 209 reviews on two platforms, rated 4.1 out of 5 overall.
164
Reviews on Google
All 2 offices
45
Reviews on Trustpilot
Business-wide
Our offices
Ashbrookes Ltd's two offices, most reviewed first. Each has its own page.
Latest reviews from every Ashbrookes Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleClare Bopari was really helpful with my moving in and it was done in less than a week. She assisted me through all the steps to complete my moving in/tenancy. Clare is always one message or call away and will really go for miles just to provide excellent service to her / their clients.
5/5
GoogleAbsolute first class service from Ruth from start to finish, my house sold in just under 4 weeks. Kept in contact with me at all times. If your thinking of selling your home please use Ashbrookes you won’t be disappointed.
5/5
GoogleClare is a wonderful agent- always staying on top of things and being super considerate! Absolute pleasure to work with x
5/5
GoogleThe estate agent Clare Bopari was always there for me and my family. Always there, looking after how best we can have the best stay in the apartment. Very responsive and supportive to any our query. Thanks for all the support.
5/5
GoogleClare was a great help during our rental check-out process. She was efficient, professional, and made everything run smoothly from start to finish. Her clear communication and supportive approach made what could have been a stressful time feel easy and well-managed. We really appreciated her help and would happily recommend her to anyone renting through this agency.
5/5
GoogleAs an expat living overseas, having Clare at Ashbrookes Middlesbrough manage my properties for over 10 years, has been completely smooth and stress free. Clare is positive, genuine, empathetic and enthusiastic. Clare's passion combined with her in-depth knowledge of the northeast housing market is impressive, and her insights have always helped me make well-informed decisions. An excellent communicator, she goes above and beyond to keep me regularly updated on the status of my properties and is able to offer timely proactive advice- and action, whether it be for minor repairs, major works or ensuring I stay compliant with the latest landlord regulations. My words don't really do her justice. I cannot recommend Clare highly enough to anyone seeking a dedicated professional who truly cares about her clients' success.
5/5
GoogleGreat service, Claire does an excellent job
5/5
GoogleBeing a landlord, it’s important to have a good lettings agent for obvious reasons. The property needs to be rented to full capacity, the tenants need to be looked after and any issues that get bought up along the way need handling efficiently. It can be a disaster if just one of these qualities are missing but I can comfortably say Clare has every quality needed to be a fantastic letting agent. After previously working with a different letting agents we struggled to fill the property but since Clare took charge we are now fully occupied for the first time and every issue that has came up has been handled instantly. I couldn’t be happier with the service we have received! Clare is the Rolls Royce of lettings agents!!
5/5
TrustpilotWe have just moved across to ashbrookes…
We have just moved across to ashbrookes Middlesbrough there took over my our accounts with out any hassle very efficient I would definitely recommend them thank u clair for all your help
1/5
GoogleAVOID IF YOU CAN! Dealing with Ashbrookes Estate has been a frustrating experience. At first, everything seems friendly and smooth, but as time goes on, their true colors show. They have a habit of trying to one up their customers, making negotiations difficult and often unreasonable. The organization within the company is poor, with miscommunications and a lack of professionalism among staff. When it comes to deposits, be prepared for a battle they will claim exorbitant amounts when filing for deductions, often for questionable reasons. It’s all smiles in the beginning, but by the end, it feels like a fight to get what you’re rightfully owed. Be wary if you’re thinking of renting through them. I wouldn’t recommend them to anyone looking for a straightforward and fair rental experience.
1/5
GoogleVERY VERY incompetent & inefficient & no idea on how to deal with people lack of respect MONEY is all they care about.its all what they WANT not what the customer's needs
1/5
TrustpilotDid NOT meet expectations, at all!
First impressions of Ashbrookes were great. We viewed a property, received quick responses to our interest, putting down a holding deposit to secure the property, and organising a tenancy and move-in date. Communication was so quick during this stage that we simply expected that to be the standard service. We could not have been more wrong. On moving day, after having handed back keys to our previous home, we were called first thing on the morning to ask if we could delay moving in because a number of repairs and cleaning had not been completed. I'm not sure where they expected us to stay, but we informed them it was impossible, that vans were literally on their way with our possessions and that we would be happy to have repairs done once we'd moved in. The cleaning crew were late, or hadn't been organised, I'm not sure which. But we arrived to find them still mid-clean and the removal men (paid by the hour) had to work around them for the first hour to get our things in. The agent who handed us keys said to make a list of all the items that needed to be addressed and then we'd work through them over the coming weeks and months. I'm so glad I did make that list. I'm pleased that we copied in the agents, and even offered to get quotes for the work with a friend in the trade, forwarding all of this on to the agents AND the landlord directly. Not only were there cosmetic issues, but we had to provide our own smoke alarms as the hard-wired ones were missing, and there were a number of urgent repairs that were spoken about before we signed a tenancy, after signing, and in many emails and telephone calls. Months later, literally nothing had been done: I had to source keys for windows that wouldn't unlock, including in the kitchen; the handles on those same windows turned out to be broken, so needed replacing. It was 7 months before we could open a kitchen window and two others in the house. What was so frustrating about the whole process, wasn't the fact that 5 of the doors in the place wouldn't close (talk about a fire hazard); or that the shower door on the en-suite was propped up; gaps in the shower cubicle tiling were gradually turning everything mouldy; or that there were stains from a previous boiler leak; wax stains from candles burnt by the previous tenant on the walls; unsafe paving to the front door; and a fence in the back garden that was just waiting for a gentle breeze to blow it down on one of the neighbours walking by - it was the total lack of communication from the agent throughout the whole process. Their seeming inability to get the landlord to do ANY work on the property at all, and on the two occasions when we did finally manage to get their maintenance guy to look at a problem, it would often take weeks to get it sorted, and quotes from him to the agent/landlord went ignored. When we finally decided enough was enough, we found a house that we took on two months before the tenancy was due to finish because we just couldn't bear to live there anymore. And just when we thought we'd freed ourselves from all the stress, we were then told that the landlord was trying to claim our entire deposit for all the repairs that were needed before we moved in!!! Plus he wanted to paint the whole house because apparently WE had damaged so many walls. Thank goodness a lot of the issues would have never been considered tenant responsibility, but there was no way we were paying to have him paint that house. We heard nothing from the agent after sending them ALL the emails and WhatsApp messages we had exchanged with themselves and the landlord including pictures wherever we had them. There was no response from them after we'd requested the deposit back through TDS after 30 days, and so we had to submit a Statutory Declaration. It took a further two weeks of waiting before their time ran out to dispute our claim and finally TDS paid us the deposit in full. To say this has been the most stressful tenancy I've ever had in 34 years of renting, is a huge understatement. I appreciate that landlords are not always quick to respond to requests for work to be done. It's a money game and I'm not oblivious to that. But that's what the agent is there for, to be the go-between to protect both the landlord AND the tenant. Ashbrookes failed at every step, in every conceivable way.
1/5
GoogleUnfair deposit deductions! They took £75 claiming missing lightbulbs, despite me replacing them and leaving extras. They clearly prioritise landlords over tenants. Very disappointing experience.
5/5
GoogleExcellent estate agent, Dan is so helpful as well as all the staff who always ready to support.
5/5
GoogleDanny was very must helpful,even when I thought i couldn’t get the apartment,he encouraged me also offered me a bottle of water when I was almost tearing up,I’ll recommend ashbrookes estate agents any day any time,and also there was a nice lady as well Daniela she helped as well
5/5
GoogleSold a house with Ashbrookes. Fantastic to deal with, great price and exceptional service. Thank you to Helen and the staff at Ashbrookes
5/5
GoogleRating only, no written review.
5/5
TrustpilotChoose Ashbrooks Yarm
For the sale of my property . Initially I was unsure of an estate agent in yarm selling a property in Darlington . However the agent Helen made me feel welcome and had the knowledge and the confidence to engage my interest. From the photographer & brochure presentation to the customer support and attention to detail I cannot fault the service. Nothing was too much when it came to the bespoke support I was given from Helen . Well done Ashbrooks 5 star
5/5
TrustpilotFantastic service
Very happy I chose to go with Ashbrookes Yarm office. Amy was my first point of contact and carried out the valuation & onboarding, with Helen managing my viewings & sale. Both very knowledgeable, and ultimately felt in safe hands from start to finish. 5 offers in the first week and the sale complete within 10 weeks of accepting an offer. Would definitely use them again.
5/5
GoogleRecently bought a house through Ashbrookes and I can’t recommend them enough! Every question I had was always answered, Was dealing with Lorraine and made the long and stressful process enjoyable. Thanks again Lorraine and everyone else at Ashbrookes!
1/5
GoogleEven 1 star is a waste. It is the worst agency I'm associated with. I lost all my deposit over 1200 pounds. I won't recommend them at all.
1/5
GoogleThey works slowly. I live here for 1year but half of the time I don’t have Internet, nobody care us, I sorry about that,that’s terrible!
1/5
GoogleIZZY is the best staff, this one star is for ashbrooks!! The house I rented is very bad. As soon as I move in, my washing machine can't be used. After a month, the kitchen faucet suddenly fell off while I was asleep, and the water pressure was like a fountain! My whole living room was flooded! But thank you very much, IZZY. He came to help me at 11 p.m., helped me turn off the water valve, helped me clean the living room for a whole hour, and changed the new faucet for me the next day. Without his help, I didn't know what to do at all. Meanwhile, when I moved in in September, the washing machine could not be used. They came to repair my washing machine a few days before the New Year. Yes, I can't use the washing machine for three whole months. 27.07.2024 I had to modify my original evaluation. I originally gave IZZY five stars, but the fact is that ashbrooks doesn't care about the feelings of the tenants at all. The wireless network in the apartment has been intermittently unavailable since May 28. In mid-June, they claimed that the wireless network had been repaired. But in fact, it's now July 26, and my wireless network has been unavailable for a whole month, so I have to buy a wireless network by myself. I went to Ashbrooks at least five times, but no one cared about me. I have to say that this house is terrible. It has become the worst house I have ever lived in in my life, and Ashbrooks is also the worst agent I have ever seen.
Agent replied · 25 October 2024
Hi Jinji, Thankyou for your review. You called Ashbrookes emergency line and they requested Izzy to go out. The washing machine was also repaired in a timely manner and Ashbrookes sent maintenance out for this :) Thankyou
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashbrookes Ltd
Which Ashbrookes Ltd office has the most reviews?
Middlesbrough has the most, with 207 reviews rated 4.1 out of 5, followed by Sunderland with 46.
Where are the Ashbrookes Ltd offices?
The two Ashbrookes Ltd offices, by town:
- Middlesbrough: 134 Linthorpe Road, Middlesbrough, TS1 3RA, TS1 3RA
- Sunderland: 66 John Street, Sunderland, SR1 1QT, SR1 1QT
