Trusted Agent profile
★★★★★
1,192 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Crewe, Chester, Deeside, Oakenholt and Ellesmere Port. Together they have 1,192 reviews on two platforms, rated 4.6 out of 5 overall.
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Anwyl Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI moved into my Anwyl home in Sep
I moved into my Anwyl home in Sep 2025. This was my second house and loved the setup of Deva Green. I dealt with Dave & Matthew who were very helpful throughout the whole process of moving in and completing snags in a quick and efficient manor. I would highly recommend buying a Anwyl home as the quality and customer service is great.
5/5
TrustpilotRichard was an exceptional help and was…
Richard was an exceptional help and was very informative and chatty. Made the experience of welcoming him into my home to complete work so much more comfortable. The service provided was great and he solved the issue I had in a timely manner also completing the work and cleaning up afterwards.
5/5
TrustpilotRichard Nelson from Anwyl attended to…
Richard Nelson from Anwyl attended to adjust the kickboard in the kitchen so as the dishwasher door could open.
5/5
TrustpilotOutstanding Service
The site team at Chester have been amazing. We’re very happy with our new home and especially thankful to Matt for resolving all the items we raised. Overall, we’re extremely pleased with the service and our new home.
5/5
TrustpilotChester site Anwyl Homes
Really pleased with the aftercare provided by the Site Team, Matt and Shane, with going the extra mile to get everything done!
1/5
TrustpilotPoor customer service
The cement sealing around the house has been done very poorly, and there are obvious gaps and unfinished areas. Because of these gaps near the roof above the front door, bees are now entering. Then I contact the customer service, they ask me to call out own contractor filling under 2 years warranty.
5/5
TrustpilotPaul was very friendly and helpful
Paul was very friendly and helpful! Explained the issues well and worked very quickly, he also ensured everything was back to how it was before.
5/5
TrustpilotCourteous and Friendly.
Tony is a pleasure to come and do the jobs needed, courteous, friendly and nothing is too much trouble.
5/5
TrustpilotGood professional friendly service
Lee diagnosed the problem, fixed the door, gave helpful advice and friendly service
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotLee was great
Please note, this review relates to Lee not Anwyl Homes. Lee was, as always, very efficient, well mannered and did a great job. He treated the house with the upmost respect and exemplified customer care. Thanks Lee.
5/5
TrustpilotHis work was excellent
Josh Hough work was excellent
5/5
TrustpilotNew front door and frame
Chris and Tony came around to fit my new front door and frame and they were both lovely, polite and did an amazing job with my front door.
5/5
TrustpilotTony very friendly nice chap who temp…
Tony very friendly nice chap he was very good at his job he was very very helpful also thank you very much Tony Murray
5/5
TrustpilotAmazing job done
Amazing job done, updated all through out his time at my property finished to high standards and cleaned up after himself.
1/5
TrustpilotHidden defects and poor aftercare, Buyer Beware
After five years, we’ve discovered significant black mould on an exterior bathroom wall. An NHBC inspection confirmed this was caused by poorly installed and entirely missing insulation. Although we flagged this in our initial snagging report within the first year, and Anwyl claimed to have fixed it, it is now clear the work was never done correctly. Despite the NHBC confirming the defect, Anwyl is hiding behind the two-year warranty period to avoid responsibility for their original mistake. Disappointing service and poor build quality.
5/5
TrustpilotLee Ashworth and Josh.
5/5
TrustpilotHow are we doing - answer amazing
Anwyl -you have nailed it! I absolutely love my home on the Eagles Green, Warrington site. The attention to detail in building my home has been ace. The team I have dealt with along the way to buying and moving in have been professional, competent and very easy to deal with. There’s the wonderful Debbie and Sam in the sales office and site managers Ian, Andy and Lewis, for whom nothing is too much trouble. Thinking of buying a new home - don’t hesitate to buy Anwyl.
5/5
TrustpilotExcellent repair service
We have had an issue regarding a leaking waste trap from our bathroom which has caused a leak, with damage to the ceiling of the lounge immediately underneath it.
5/5
TrustpilotTony Murray was great
Tony Murray was great, got everything done with minimal disruption and mess. Top man!
5/5
TrustpilotWork completed to a great standard, and very helpful
Work completed to a great standard,
5/5
TrustpilotTechnician job
Job was for checking why we were experiencing cold temperatures in some rooms. Decided to speak to Sophie again to arrange a Technician to investigate. Paul came out to the house and he was very professional and knowledgeable about what it could be and i was reassured throughout that he would investigate it further. I felt my concerns were validated in a respectful manor and i would be more than happy for Paul to follow up for future jobs.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Crewe has the most, with 1,079 reviews rated 4.6 out of 5, followed by Chester with 1,077.
The five Anwyl Homes offices, by town:
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