Trusted Agent profile
★★★★★
1,194 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Chester, Crewe, Deeside, Oakenholt and Ellesmere Port. Together they have 1,194 reviews on two platforms, rated 4.6 out of 5 overall.
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Anwyl Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent work from Lee Ashworth
Excellent work from Lee Ashworth, on time, curteous and professional
Hi Kevin, thank you for your review about Lee, we work hard to ensure all our team provide a great service, so it's great to receive the praise when we get it right. Thanks again.
1/5
TrustpilotStevie wonder could do a better job! - cowboys!
OVER 3000 SNAGS - no idea how it passed NHBC inspection probably paid them off! Already told friends from the area not to bother - some had even got to the point of exchanging contracts and pulled out after seeing our house… worst housing developer on the market. Rude customer service team who take weeks to respond to any emails and when they do it’s always with a question and then you’re back in at the end of the queue for a response ‘director of customer care’ also doesn’t reply to any emails. Constantly let down with false promises! The house we bought is beyond a joke, Stevie Wonder would’ve done a better job! We spent 3 months correcting snags ourselves after the cowboys kept returning to fix one problem and create 10 more! DO NOT BUY AN ANWYL THOUGHTLESS HOME! (Had to repost as you can’t put any of the employees names - but it’s fine on a positive review.. double standards as always)
Hi Hannah & Chris, we're very sorry to read your review, we take a considerable amount of time and effort to ensure we build quality homes for our customers so this is disappointing to read. Please do contact our Customer Service team if you need further help or as it seems you are unhappy with our team, you can raise a formal complaint via our website which we will be able to fully investigate for you. Thank you.
1/5
TrustpilotSave Yourself The Headache - Buy Elsewhere.
We moved in to the Victoria Mills site in Holmes Chapel in June 2022. Our experience with the company up to our completion date was relatively positive, with a few issues here and there. However, as soon as we got the keys it became apparent that they wanted nothing to do with us.The company has no customer service standards and there is clearly a breakdown in communication between Anwyl employees. The standard of the finish in the homes is atrocious and clearly the house had gone through no snagging process before we got the keys. On the day we completed the house hadn't even been cleaned, dirty windows, marks all over the walls etc. Our house had hundreds of issues when we moved in and the majority have been a battle to get the company to take any responsibility for.We expected issues with buying a new build but we weren't ready for the amount of push back and hostility that we would receive when raising the snags. Anwyl need to take a serious look at how their employees deal with customers. The company only accepts formal complaints by post, which tells you all you need to know about how much they value customer feedback when they are actively making it more difficult to give.*EDIT* We won't be ringing the phone number that Anwyl suggested in the reply below as this is the number for Customer Care, the area of the company that we have had the most issues dealing with. They are rude and unhelpful and as ever, will not help us with our issues.
Hi Josslyn, we're so sorry to read your review, it's clear something has gone wrong somewhere here. All our team place a high priority on building a quality home for our homeowners and our customer service team are on hand to help with anything you need. Our complaints procedure is designed to ensure we can easily identify any formal complaints from our day to day correspondence and investigate them thoroughly. Please do contact our team on 03300 244955 or by using the webform on our website (www.anwylhomes.co.uk) should you need any help. Thank you.
2/5
TrustpilotI got my new house of Anwel
I got my new house of Anwel. Sale s promise everything you can not do out till you have sent money.The final finished is very poor standard in decorating window are cracked sills no support under front door bends garden not done gaps under fence not been cleaned blobs of cement everywhere in kitchen and and hallway silicone is very poor not constant.Windows missing but of side s and bodged silicon trying hide mistakes. The garage joint s on skirting is shocking standards a 12 year kid could done better patio’s doors expanding foam and plastic gaps fillers not cleaned outside I could go on all day for £400k disappointed be beyond believe
Hi Andrew, thank you for your review, however, we were disappointed to see how disappointed you are. We believe you have only just moved into your home and some minor issues with new build homes can happen as they are hand - built. It is for this reason that we have an aftercare process where the Site Manager will come and see you, around 4 weeks after you have moved in, and will fix anything that is not to the required standard. We're sure this will be able to sort the problems for you. If you need anything else in the meantime, don't hesitate to contact Customer Services on 03300 244 955 or by using the webform on our website. Thank you.
5/5
TrustpilotGreat services!
Everybody in the Fairways is fine and supportive. But Isaac is fantastic!
Hi Lois, thank you for such a positive review about our Fairways development, in particular Isaac! Thank you.
5/5
TrustpilotCarly
Paul h. was very helpful and informative, he couldn’t do all jobs required as I needed a number on my door and he wasn’t supplied with it, other than that he was very polite and did the job promptly
Hi Carly, thank you for leaving a review about one of our technicians, Paul. We know how much he will appreciate it. Please make sure you have reported the missing door number to your Customer Service team and they will be able to sort this for you.
5/5
TrustpilotExceptional Service!!!
Lee Ashworth has visited my property today to re-fit the bath panel after work has been done underneath with the taps. I cannot rate his service higher. The efficiency was fantastic and my bathroom now looks perfect again! Lee even went above and beyond by correcting an issue (I myself had not noticed as it had been the case since completion) with the front door lock along with replacing the security chain that was snapped. As a woman living alone especially, I cannot put into words how beyond great full I am for the extra level of care from Lee. “Thank you” honestly doesn’t seem enough!
Hi Becca, thank you for leaving such a lovely review about Lee, all our team work hard to provide a great service for our homeowners so it's rewarding to read about when they get it right, thanks again!
5/5
TrustpilotLee Ashworth - Excellent Customer Service Technician
Lee Ashworth came out to assess our back door which has been an issue for some time, he advised that I needed a new one and ordered it there and then. As he was leaving the front door he said he noticed the lock wasn’t working and that it needed sealant to which he proceeded to take time out of his busy day to fix the front door which turned out to be a bigger job than he expected. For me this was customer service at its very best and I really appreciate Lee taking the time to notice other areas that needed attention! Excellent Technician who put the customer first.
Hi Zara, thank you for taking the time to leave such a great review about one of our technicians, we know how happy Lee will be that you were pleased with his work. Thank you!
1/5
TrustpilotHorrendous customer service and home is unfinished
Bought our house 6 weeks ago.The standard of finish is poor throughout, appliances are not as stated on the specification when we bought the house. Cracked window frames, garage not finished. Exterior painting not done, radiators leaking. Cracks in tiles, bathroom sealant loose. The list of issues is endless. No timescales as to when we can expect things to be completed. Now being told my garden will not be completed until the scaffolding In the rear property comes down - again no indication when this will be and I have 2 young children, both with disabilities that will have nowhere to play come spring… Emails are ignored and when you question things the responses are appalling. Both me and my husband have taken time off to wait in for trade to come and they haven’t arrived - no apologies from site just simply told “we can’t drag them there”.The whole experience has been completely stressful from moving in to now and already we’re exhausted trying to sort things out. This should have been a time to celebrate and it’s been anything but. Communication is abysmal. It shouldn’t be this hard to have your home finished to the quality that was promised.I mean there is felt hanging off my porch still!… So many other properties on our site with ongoing problems too. Wish I’d researched better before buying. I really hope that this can be turned around. Would love to leave a better review in future, but right now I feel so deflated with this whole situation.
Hi Kirsty, we're so sorry to read your review, all our team work really hard to ensure we provide a quality home and are clear with things such as scaffolding needing to temporarily remain in your garden. We're sure this is something that will have been shared with your solicitor. If you need any help with anything else please get in touch with Customer Services by using our webform on our website or by calling 03300 244955, emails will never be ignored. Hopefully we will be able to help you very soon.
5/5
TrustpilotEfficient and good quality work
Chris was extremely efficient. He discussed exactly what he was going to do and completed all of the work to a high standard.
Hi Mel, thank you for your feedback about Chris and taking the time to leave this review. It's so good to read how happy you are with the work he completed, thank you!
5/5
TrustpilotThe Fairways experience
We have recently moved into our new home on the Fairways in Handforth. We have not owned a new build property before but the whole process with Anwyl from reservation to moving in has been faultless. The sales team were absolutely excellent - specifically Sarah, Helen and Alex. They were professional, friendly, helpful and supportive with our concerns and queries. Most importantly, we cannot praise or thank Gaz, our site manager, enough for all of his patience, hard workand enthusiasm in making sure our house was perfect both when moving in and subsequently. He has dealt with any concerns and issues we have had with the house promptly, professionally and always with a smile! Nothing seems too much trouble and we are so grateful. He is without a doubt the best part of our experience with Anwyl thus far.
Hi Sarah, thank you for your amazing review about the team at our Fairways development. Sarah, Helen, Alex and Gaz all work extremely hard to help our new homeowners in any way they can so thank you for recognising the service they have provided. We wish you many more years of happiness in your new Anwyl Home!
5/5
TrustpilotGreat work
Arrived promptly, very friendly and professional and great work
Hi Beccy, thank you for your great review about one of our Customer Service technicians, sometimes things can go wrong in a new build home but it's great to read that our team are doing great work to put things right. Thank you.
4/5
TrustpilotProfessional paint technician
Chris is a good technician who patiently explains the process and has good workmanship. I highly recommend and appreciate his work attitude.
Hi, thank you for your positive review about Chris and that you would recommend him, thank you.
5/5
TrustpilotChris was great
Chris was great, super helpful, informative and timely at fixing some issues we’ve had with a leak in the bay window area.
Hi Olivia, thank you for leaving this review about Chris, he will really appreciate your comments. We're so sorry to hear about the leak but great to see that Chris was able to sort it. Thanks again.
5/5
TrustpilotCustomer service
Lee came to reseal the shower tray, Great customer service, efficient and polite.
Hi Ceri, thank you for taking the time to leave this review about Lee, we know how much our team appreciate it when they receive such positive feedback, thank you!
5/5
TrustpilotOutstanding Snag Rectified
Mr L. Ashworth attended our property today to correct an outstanding snag. He was very helpful and knowledgeable on the subject and rectified the issue to a high standard.
Hi, thank you for your review about Lee, he is indeed very knowledgeable and we're so glad to read how happy you are with his work, thank you!
5/5
TrustpilotHighly recommend
We recently moved into our beautiful Anwyl home on the Priory Gardens development. We are absolutely made up with the house and it’s position on the estate overlooking fields. The sales team really looked after us - Steph and Sam were so lovely and kept us regularly updated re progress. They were so good when we encountered a bit of a bump early on in the process and we were so grateful. Nigel also needs a mention. He was also lovely and really helpful. The house is really good quality and even the meter fitter from United Utilities told us that they are a very good builder. I highly recommend Anwyl to anyone looking for a new build or moving to lovely Burscough!
Hi Wendy, thank you for taking the time to leave such a great review about the team at our Priory Gardens development and how happy you are with your new home! We wish you many more years of happiness living in your new Anwyl Home!
5/5
TrustpilotLee was very helpful and explained…
Lee was very helpful and explained everything throughout his visit. Was very friendly and was great with my very inquisitive puppy. Overall it would have been better to receive a time slot so I didn’t have to stay in all day waiting for the visit, or even a call/text whenever the workmen are on their way
Hi Lydia, thank you for your great review about Lee and we will certainly take your suggestion on board about providing an ETA in future, thank you!
5/5
TrustpilotExploratory problem visit
Lee was polite and did a professional job. He explained what he was doing and how the issue was hopefully being resolved
Hi Diane, thank you for your great review about Lee, he will really appreciate the feedback, thank you!
5/5
TrustpilotGreat workmanship shown by Chris Anwyl Technician
Chris attended my property to fix some snags and he was friendly, efficient and has done a brilliant job. He completes jobs with care and precision and with a great finish. He was sure to inform me exactly what he has done before leaving and made sure I was happy with the finished result.
Hi Sophie, thank you for your great review about Chris and his work. All our team work hard to ensure they communicate well and produce a high quality of work so they really appreciate the feedback, thank you!
5/5
TrustpilotExcellent service!
Lee came today to sort the cracks on my stairs, not only has he has done an amazing job but he also noticed a problem with my front door that he fixed there and then.I am more than impressed with the service that I have received, Thank you.
Hi Hannah, thank you for your review, it's lovely to see that you were impressed with the service, we work hard to provide a great service for our homeowners, thank you!
5/5
TrustpilotPriory Gardens Anwyl Homes +A+ review
Just want to say thanks to Richard & Paul carrying out work on our new home. Very professional throughout, clear instruction on the work they were doing. A credit to Anwyl Homes. Many thanks
Hi Andy, thank you for your lovely review about Richard and Paul, it's so great to read when our team are helping our homeowners and receiving such great feedback, thank you!
5/5
TrustpilotIsaac is great
Isaac is great, quick and efficient. Got everything done reallyHappy with my new home.
Hi Katie, thank you for your review about Isaac and great to hear how happy you are with your new home! We wish you many more years of happiness in your new Anwyl Home!
4/5
TrustpilotWinnington Place
We are plot 85 at Winnington and the sales team have been amazing throughout our journey. Kelly has gone above and beyond to help us through our journey and Marie equally lovely and helpful both are a credit to Anwyl. I can’t thank them enough for giving us such a positive experience buying our first new build. We haven’t been in our home long and site managers Keith and Phil have been great at sorting out any teething issues we have had so far. Will post back once our snags have been completed. Thank you Anwyl Team.
Hi, thank you for taking the time to leave a positive review about our sales and site teams at our Winnington Place development. We know that our site team will be working hard to resolve anything that is still outstanding and get it sorted for you as soon as they can. Thanks again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 1,080 reviews rated 4.6 out of 5, followed by Crewe with 1,080.
The five Anwyl Homes offices, by town:
