Trusted Agent profile
★★★★★
553 reviews across 3 offices and 2 platforms
Anderson Residential has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.
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Anderson Residential's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMs Ana Lemos, Deposit Specialist -Portfolio Manager, was very friendly and helpful in handling my deposit. Impressed!
Thank you Sisi Yuen for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAna is a helpful and efficient person to work with and found her friendly and a delight to talk to. Many thanks for your professional service.
freda wem thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleSadly, after letting my property for over 20 years with Andersons I was so disappointed with the service I received recently that I have withdrawn my property from their management. I found them very difficult to communicate with - phone calls and emails were not responded to; on talking with my tenant I discovered that I had not been informed of important issues such as leaks; minimal requests re the property, despite a number of promises, were not carried out and I lost confidence and trust in the company that I was paying to provide a service that was not forthcoming.
Hello Liz Offen, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecommended. In particular Izzy is always very helpful and enthusiastic about her job - always willing to help and is purely dedicated to her job. She is very understanding if you have particular requirements and accommodates a lot towards your needs.
ayaan backup thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleDefinitely recommend Anderson’s. Currently in the early stages of going through with a short hold tenancy, and in particular Izzy has been a great support throughout the whole process. She has been incredibly kind and accommodating, we have been looking for a while but she always pulls through every time and made us feel so comfortable throughout. She has us feel ease through the experience, it’s our first time renting and I am so glad I went with them, in comparison to the other agency’s. She is a valuable asset to the team.
Many thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GooglePraise to Lord. All the staff are really helpful and kind. Thanks to Kelly and Anderson agency.
Many thanks Sowmiya for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleIf I could put 0 stars I would, tried to keep my holding deposit from THEIR fault yet told me it was mine, they finally coughed up the refund after 4 weeks yet the money still wasn’t refunded to me in the time frame it was meant to be. Absolutely terrible!!!
Hello Lauren, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleAna is a helpful and efficient person to work with and found her friendly and a delight to talk to. Many thanks for your professional service.
freda wem thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMassive thank you to Kelly and the team! Made the whole letting process super easy! Would definitely recommend using them to anyone looking to rent a house! :)
Thank you David for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWas hunting for a place to rent when I was called by Anderson with a property I'd be interested in, Izzey Tasewych organized it all and helped me finally get my foot in the door after a year's hunting. Friendly, consistent, and really helped make the whole process far less daunting.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
4/5
GoogleAndersons are really a very good letting agent who helped me to find my first renting home in UK. There are two people Kelly and Ana Lemos they helped me at the beginning and end of tenancy to get everything sorted out easily
Salmanul, thank you for taking the time to leave us your review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI wanted to extend my sincere thanks to Izzy and Kelly for making my move so straightforward, from viewing to moving in, all completed within 1.5 weeks. They clearly enjoy their job and consistently go above and beyond for their clients, a great asset to Anderson’s. Thanks guys.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GooglePraise to Lord. All the staff are really helpful and kind. Thanks to Kelly and Anderson agency.
Many thanks Sowmiya for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleIf I could put 0 stars I would, tried to keep my holding deposit from THEIR fault yet told me it was mine, they finally coughed up the refund after 4 weeks yet the money still wasn’t refunded to me in the time frame it was meant to be. Absolutely terrible!!!
Hello Lauren, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleMassive thank you to Kelly and the team! Made the whole letting process super easy! Would definitely recommend using them to anyone looking to rent a house! :)
Thank you David for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWas hunting for a place to rent when I was called by Anderson with a property I'd be interested in, Izzey Tasewych organized it all and helped me finally get my foot in the door after a year's hunting. Friendly, consistent, and really helped make the whole process far less daunting.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
4/5
GoogleAndersons are really a very good letting agent who helped me to find my first renting home in UK. There are two people Kelly and Ana Lemos they helped me at the beginning and end of tenancy to get everything sorted out easily
Salmanul, thank you for taking the time to leave us your review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAna Lemos handled the deposit reclaim process at the end of my tenancy and I must say she was so helpful and kind. She handled our case with empathy despite experiencing difficulties with our landlord and helped us to get the undisputed amount of our deposit released. She also assisted us with all we needed to raise the dispute on the remaining amount. Thank you again Ana.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Oluwadamilola. Kind regards, Lucy, Customer Relations.
5/5
GoogleI wanted to extend my sincere thanks to Izzy and Kelly for making my move so straightforward, from viewing to moving in, all completed within 1.5 weeks. They clearly enjoy their job and consistently go above and beyond for their clients, a great asset to Anderson’s. Thanks guys.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWow, what a service, especially Big Thank You to Kelly, always eager to help out so swift in doing so. I will highly recommend for all services. Thank you so much!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFriendly, attentive, informative and quick. I tried a few agents prior to Andersons and felt like a hinderance. Kelly has been fantastic from start to finish.
Hello Adam! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
5/5
GoogleAna Lemos has been brilliant. Excellent communication and a great help. Nice, friendly emails too and nothing was too much trouble.
Many thanks for your fantastic 5* review Helen. Best wishes, Lucy, Customer Relations.
5/5
GoogleAna Lemos handled the deposit reclaim process at the end of my tenancy and I must say she was so helpful and kind. She handled our case with empathy despite experiencing difficulties with our landlord and helped us to get the undisputed amount of our deposit released. She also assisted us with all we needed to raise the dispute on the remaining amount. Thank you again Ana.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Oluwadamilola. Kind regards, Lucy, Customer Relations.
5/5
GoogleWow, what a service, especially Big Thank You to Kelly, always eager to help out so swift in doing so. I will highly recommend for all services. Thank you so much!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sutton Coldfield has the most, with 316 reviews rated 4.5 out of 5, followed by Sutton Coldfield (14 High Street) with 217.
The three Anderson Residential offices, by town:
