Trusted Agent profile

Anderson Residential - Sutton Coldfield estate agents in Sutton Coldfield and Newcastle Upon Tyne

4.3

β˜…β˜…β˜…β˜…β˜… Great

553 reviews across 3 offices and 2 platforms

Anderson Residential - Sutton Coldfield has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

539

Reviews on Google

All 3 offices

Yell logo

3.0 / 5

14

Reviews on Yell

All 3 offices

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Our offices

Anderson Residential - Sutton Coldfield's three offices, most reviewed first. Each has its own page.

Latest reviews from every Anderson Residential - Sutton Coldfield office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

just rented my first ever property since living with parents done it on my own and searching for the right place is scary however upon finding Anderson in Sutton Coldfield everything changed the girls laura kirsty and kelly are super! sarah handled all the ref process and she was amazing! they make u feel so relaxed about the process and communication throughout referencing and so on was so clear and to the point...ive read some reviews on here and all I can say is judge for yourself the guys are amazing! id rate 10 stars but google only allows 5

Ryan Β· 26 August 2019 Β· Anderson Residential

Agent replied Β· 24 August 2024

Thank you Ryan for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott

1/5

Google

Save yourself all the trouble and stay away if using as a letting agent. My experience was a poor one. A property I let with them came back in a shocking state. They gave the tenant back the security deposit and I got charged with a cleaning fee of Β£400, the property however looks like no such standard of work was carried out. When confronted about this all I got was a late reply offering a little less commission on a future let. There are plenty other letting companies out there, don't waste your time with these.

Jimi Β· 26 August 2019 Β· Anderson Residential

Agent replied Β· 24 August 2024

Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind regards, Tracey.

5/5

Google

We are a company contracted by Andersons and they are amazing to work with. We have been working with them for many years and have a strong working relationship with Laura, Sarah S, Sarah L, Maria, Kirsty, Patsy and Kelly. They are a fantastic team and joy to work with! We hope to continue working with them for many many many many years!!!

Dea Β· 26 August 2019 Β· Anderson Residential

Agent replied Β· 24 August 2024

Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott

5/5

Google

As always work was carried out quickly and efficiently. Maintenance man polite and cleaned everything before he left. Marie At Andersons sorted work to be done very quickly she was lovely and polite.with every issue I have had Anderson’s have been great. From 37 Far Highfield .

Kathleen Β· 26 August 2019 Β· Anderson Residential

Agent replied Β· 24 August 2024

Thank you Kathleen for your kind words and 5* rating. A pleasure to read. Best wishes, Mark

4/5

Google

I have been a tenant with Anderson for over 4 years and our business relationship is due to come to an end soon. Up until when Andersons merged with Countrywide, I have been very happy with the service. However, what is letting them down, is the lack of communication recently. That said, I would recommend Anderson every time.

Miss Β· 26 August 2019 Β· Anderson Residential

Agent replied Β· 24 August 2024

Thank you for your overall possitive review! Please contact us via review@countrywide.co.uk with further details so that our Customer Relations Team can look into this matter further for you. Kind regards, Scott

5/5

Google

My personal experience has been great. From my first meeting with Kirsty, each step of the process has been: friendly, professional, prompt and more importantly stress free! Coupled with the support of Laura and a few other members of the team i have interacted with to date, it has all been an easy and pleasant experience.

Arun Β· 26 August 2019 Β· Anderson Residential

Agent replied Β· 24 August 2024

Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.

5/5

Google

Andersons have managed my property management for my properties for over 2 years now. I have always been very pleased with the service that i have received. I am particularly pleased with Sarah Savage who looks after my properties and arranges any maintenance issues that need attending to. Sarah liaises with the tenants and contractors and ensures that a excellent service is obtained. I cannot thank Sarah enough for her continues professionalism and hard work.

Debbie Β· 26 August 2019 Β· Anderson Residential

Agent replied Β· 24 August 2024

Hi Debbie, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Sarah and everyone involved at the Anderson Residential branch. Many thanks, Lucy.

5/5

Google

Excellent clientele service done by Sarah savage was on top of everything thanks much /Anderson's residential πŸ‘ …

Lyndon Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Thank you Lyndon for your 5* review and kind comments. All the best, Mike.

5/5

Google

The Anderson team were very helpful and efficient and the repair work was done quickly and I was pleased with the jobs done. Many thanks for your help.

Peter Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Thank you Peter for your 5* review and kind comments. All the best, Mike.

5/5

Google

Sarah has managed the maintenance issues of my mother’s property for some years with diligence and efficiency, being conscientious at all times, and pleasant and helpful to us. Thank you.

Yvonne Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Thank you Yvonne for your glowing 5* review of our Anderson Residential team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.

5/5

Google

I found renting a property through Anderson to be hassle free. Communication was prompt and accurate. They did what they said they were going to do, when they said they were going to do it without chasing.

Stephen Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Thank you Stephen for your 5* review of our local team. It is great to see that you seem pleased with the service provided. I will of course make sure your kind words are forwarded to our Anderson Residential team. Best wishes, Scott

5/5

Google

Fantastic service from a fantastic team. Rented my property out quickly, but most importantly to a great tenant. Thank you all so much once again!

Becky Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Thank you beck for recognising our local Anderson Residential team with your 5* review! Best wishes, Scott

5/5

Google

I have rented a flat for this agency for 3 years. Easy and quick contact, quickly solve problems related to any repairs in the apartment. I am happy and recommend it.

Pamela Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Hi Pamela, thank you for your 5* review and kind words. All the best, Mike.

1/5

Google

never use these estate agents be aware.. Used a few estate agents over the years all are ok and never had a problem. Anderson’s charged me cleaning charges on floor that was damaged before I moved in. And we’re rude about the whole situation.

Mark Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Hi Mark Thank you for leaving this review. I am sorry to hear about your situation. If you would like us to investigate this further do not hesitate to contact us on customercare@countrywide.co.uk. Kind regards, Chris

5/5

Google

can not recommend these guys enough, the manager Laura, and Sarah, went above and beyond from the first initial enquiry to signing the paperwork. friendly and professional, all our enquiries were answered with a smile and nothing was too much trouble, the manager even offered to work her day off just to help us get in the property earlier. will not use any other agents. keep up the great service.

Sean Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Thank you Sean for taking the time to leave such a wonderful review. I will make sure that the branch are aware of your comments. Best wishes, Mark

5/5

Google

Anderson's residential, sutton coldfield. I had a fantastic experience Sarah Longstaffe who went out of her way to get me a second viewing last minute, which I now rent as it suits my lifestyle. She was extremely friendly and personable made me feel at home with her honesty. Which was really important to me as I was moving to the area and knew know one. I would highly recommend Anderson's to all.

Tim Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Wonderful to read your glowing 5* review of our team at Anderson Residential. I would like to thank you for leaving your comments and i will make sure your words are forwarded to Sarah and the whole team. Thank you for your kind recommendation. Best wishes, Scott

1/5

Google

Save yourself all the trouble and stay away if using as a letting agent. My experience was a poor one. A property I let with them came back in a shocking state. They gave the tenant back the security deposit and I got charged with a cleaning fee of Β£400, the property however looks like no such standard of work was carried out. When confronted about this all I got was a late reply offering a little less commission on a future let. There are plenty other letting companies out there, don't waste your time with these.

Jimi Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind regards, Tracey.

5/5

Google

just rented my first ever property since living with parents done it on my own and searching for the right place is scary however upon finding Anderson in Sutton Coldfield everything changed the girls laura kirsty and kelly are super! sarah handled all the ref process and she was amazing! they make u feel so relaxed about the process and communication throughout referencing and so on was so clear and to the point...ive read some reviews on here and all I can say is judge for yourself the guys are amazing! id rate 10 stars but google only allows 5

Ryan Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Thank you Ryan for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott

5/5

Google

My personal experience has been great. From my first meeting with Kirsty, each step of the process has been: friendly, professional, prompt and more importantly stress free! Coupled with the support of Laura and a few other members of the team i have interacted with to date, it has all been an easy and pleasant experience.

Arun Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.

5/5

Google

As always work was carried out quickly and efficiently. Maintenance man polite and cleaned everything before he left. Marie At Andersons sorted work to be done very quickly she was lovely and polite.with every issue I have had Anderson’s have been great. From 37 Far Highfield .

Kathleen Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Thank you Kathleen for your kind words and 5* rating. A pleasure to read. Best wishes, Mark

5/5

Google

I have rented two properties now through Andersons and on both occasions they have been really good. Referencing was done quickly and I was kept upto date throughout the whole process. All the ladies in the office were always polite, helpful and very professional.

T Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

5/5

Google

Andersons have managed my property management for my properties for over 2 years now. I have always been very pleased with the service that i have received. I am particularly pleased with Sarah Savage who looks after my properties and arranges any maintenance issues that need attending to. Sarah liaises with the tenants and contractors and ensures that a excellent service is obtained. I cannot thank Sarah enough for her continues professionalism and hard work.

Debbie Β· 26 May 2019 Β· Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

Agent replied Β· 25 May 2023

Hi Debbie, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Sarah and everyone involved at the Anderson Residential branch. Many thanks, Lucy.

1/5

Yell

Extremely poor service

Been in a flat for five days now with no hot water or heating, Anderson have done nothing to help. The flat that was supposed to be professionally cleaned is still dirty & agreements that were made have not been kept. I would strongly advise people to look elsewhere if they are thinking of renting a flat

JackL-155 Β· 3 April 2019 Β· Anderson Residential

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Anderson Residential - Sutton Coldfield

Which Anderson Residential - Sutton Coldfield office has the most reviews?

Sutton Coldfield (14 High Street) has the most, with 316 reviews rated 4.5 out of 5, followed by Anderson Residential with 217.

Where are the Anderson Residential - Sutton Coldfield offices?

The three Anderson Residential - Sutton Coldfield offices, by town:

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