Anderson Residential - Sutton Coldfield estate agents in Sutton Coldfield and Newcastle Upon Tyne

★★★★★ 1/5

Google

Unprofessional and unreliable service. We made an appointment on a Saturday to view a property where my partner and I travelled from Gloucester to Sutton Coldfield area. They were a no show to then state the following Monday the appointment was cancelled.... Not particularly helpful. In relation this review please below Justin and Liam Boddey review. How awkward Andersons.... Shocking.

Chris · 25 May 2020 · Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

★★★★★ 1/5

Google

Moved out of a property over a month ago, still waiting to receive my deposit. I did everything by the book, no rent arrears, left the property in a good condition. Landlord even agreed to return the deposit in full so I’m confused as to why I haven’t received the money and it’s been a month. AGAIN I’m being ignored. Shocking lack of communication and professionalism. Interesting to see how they treat their good tenants.

Naomi · 25 May 2020 · Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

★★★★★ 1/5

Google

I've had a shocking experience with anderson, just moved into a property to find the majority of issues not resolved, me and my partner had to deep clean the whole house despite been advised this would be done, it took 2 days for them to fit light bulbs, then i just find out that all documents upon moving in have not been handed to us! the only individual that has given us any help and understanding is Laura from the Sutton coldfield branch!.. If i didn't love the property as much as i do (area, general room size etc) then i would of cut my losses with them.

Holly · 25 May 2020 · Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

★★★★★ 1/5

Google

I and landlord signed my deposit return form a few days after I moved out. 23rd of November was that date I moved out. I signed my side on the 5th of December. After 5 days I called Anderson Lettings they only checked my form then and said the form is not completed even that agency job to do where it says "We agree for the tenant to receive...." I sent email again saying that's not what I need to fill out. Other agent responded later on asking my bank details. After 3 days I called again and asked what is the update for my deposit return. They said will call me back tomorrow never did. The next day I called them again then they could not load the system to check. Said will call me later that day. Never DID. Now it's the 16th of December. By the law, it's up to 10 days to return the deposit once landlord and tenant agreed and signed the return form. Very disappointing this is because it takes 1 minute to charge the money but the return can not be done in 10 days and it is still in the process.

Sandis · 25 May 2020 · Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

★★★★★ 5/5

Google

We are a company contracted by Andersons and they are amazing to work with. We have been working with them for many years and have a strong working relationship with Laura, Sarah S, Sarah L, Maria, Kirsty, Patsy and Kelly. They are a fantastic team and joy to work with! We hope to continue working with them for many many many many years!!!

Dea · 25 May 2020 · Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

★★★★★ 1/5

Google

Trying to get your deposit back off Anderson's after your landlord has agreed is an absolute joke. Constantly lie to you over the phone. Funds have been released will be with you in 3-5 working days. Two weeks later, let me check with accounts and i'll call you back - no call back. Sarah Longstaffe has consistently lied to me, awful experience.

Amy · 25 May 2020 · Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

★★★★★ 4/5

Google

I have been a tenant with Anderson for over 4 years and our business relationship is due to come to an end soon. Up until when Andersons merged with Countrywide, I have been very happy with the service. However, what is letting them down, is the lack of communication recently. That said, I would recommend Anderson every time.

Miss · 25 May 2020 · Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

★★★★★ 1/5

Yell

Concerned landlord

COVID 19I have to say I was totally shocked and disgusted to learn that the property management staff at Anderson residential are being told that they are expected to still go into their office every day to work even given government guidelines that they shouldn’t, unless they want to take annual leave or go on SSP. Apparently it’s because the company does not have the equipment they need to allow them to work from home at the moment. I am told they are waiting for the said equipment (laptops) to enable them to work from home but they haven’t been able to source them as yet. I can not believe that a large corporate company like countrywide that charge so much as they do for their management fees cannot provide their staff basic equipment to keep them safe.If you do not have the resources for them to work from home then they should go on Furlough. Shame on you. I will be considering moving my properties to a more ethical agency

DebbieH-260 · 30 March 2020 · Anderson Residential

★★★★★ 1/5

Google

Unprofessional and unreliable service. We made an appointment on a Saturday to view a property where my partner and I travelled from Gloucester to Sutton Coldfield area. They were a no show to then state the following Monday the appointment was cancelled.... Not particularly helpful. In relation this review please below Justin and Liam Boddey review. How awkward Andersons.... Shocking.

Chris · 10 January 2020 · Anderson Residential

★★★★★ 1/5

Google

Very unprofessional compared to London’s agents. I submitted an offer through them and they don’t even bother to reply to me. After a blank silence, I decided better not to take any properties with them. Who knows what trouble can come.

Marvilano · 27 October 2019 · Anderson Residential

★★★★★ 1/5

Google

Very unprofessional compared to London’s agents. I submitted an offer through them and they don’t even bother to reply to me. After a blank silence, I decided better not to take any properties with them. Who knows what trouble can come.

Marvilano · 25 October 2019 · Anderson Residential - Sutton Coldfield Sutton Coldfield (14 High Street)

★★★★★ 5/5

Google

Rating only, no written review.

Phil · 28 August 2019 · Anderson Properties

★★★★★ 1/5

Google

Worst ever letting agency Totally agree with some of the other comments they are trying to take my deposit aswell after me saying I would give them half that wasn't enough. greedy money grabbing. Also charge massive amounts of money to renew contracts (which we refused to pay)

Ashley · 28 August 2019 · Anderson Properties

★★★★★ 5/5

Google

I just want to say a big thank you to all at Anderson's in Jesmond. I rented a really lovely flat for over a year, had fantastic prompt service if ever anything needed repairing. When I recently moved and didn't have time to wash the couch covers, they did it for me - free of charge! It had has been a great experience, friendly, professional and personable and a very nice experience after years of renting in London. So thanks again.

Katy · 28 August 2019 · Anderson Properties

★★★★★ 1/5

Google

Rating only, no written review.

Gareth · 26 August 2019 · Anderson Residential

★★★★★ 5/5

Google

Excellent clientele service done by Sarah savage was on top of everything thanks much /Anderson's residential 👍 …

Lyndon · 26 August 2019 · Anderson Residential

★★★★★ 1/5

Google

Avoid at all costs! Terrible service by these amateurs. Rent from them at you peril. Highly suspicious of recent amazing reviews... must be paying for them...

Stu · 26 August 2019 · Anderson Residential

★★★★★ 5/5

Google

The Anderson team were very helpful and efficient and the repair work was done quickly and I was pleased with the jobs done. Many thanks for your help.

Peter · 26 August 2019 · Anderson Residential

★★★★★ 5/5

Google

Sarah has managed the maintenance issues of my mother’s property for some years with diligence and efficiency, being conscientious at all times, and pleasant and helpful to us. Thank you.

Yvonne · 26 August 2019 · Anderson Residential

★★★★★ 5/5

Google

I found renting a property through Anderson to be hassle free. Communication was prompt and accurate. They did what they said they were going to do, when they said they were going to do it without chasing.

Stephen · 26 August 2019 · Anderson Residential

★★★★★ 5/5

Google

Fantastic service from a fantastic team. Rented my property out quickly, but most importantly to a great tenant. Thank you all so much once again!

Becky · 26 August 2019 · Anderson Residential

★★★★★ 5/5

Google

I have rented a flat for this agency for 3 years. Easy and quick contact, quickly solve problems related to any repairs in the apartment. I am happy and recommend it.

Pamela · 26 August 2019 · Anderson Residential

★★★★★ 5/5

Google

can not recommend these guys enough, the manager Laura, and Sarah, went above and beyond from the first initial enquiry to signing the paperwork. friendly and professional, all our enquiries were answered with a smile and nothing was too much trouble, the manager even offered to work her day off just to help us get in the property earlier. will not use any other agents. keep up the great service.

Sean · 26 August 2019 · Anderson Residential

★★★★★ 5/5

Google

Anderson's residential, sutton coldfield. I had a fantastic experience Sarah Longstaffe who went out of her way to get me a second viewing last minute, which I now rent as it suits my lifestyle. She was extremely friendly and personable made me feel at home with her honesty. Which was really important to me as I was moving to the area and knew know one. I would highly recommend Anderson's to all.

Tim · 26 August 2019 · Anderson Residential