Trusted Agent profile
★★★★★
553 reviews across 3 offices and 2 platforms
Anderson Residential has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.
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Anderson Residential's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleAndersons are out to take every penny possible from your deposit. Do not allow to be intimidated by a barrage of emails. Be wary of taking out fully furnished properties with them. Also be warned for a very frosty/awkward experience when visiting the office, staff are impolite and unwelcoming. 5 properties rented and Andersons are by far the worst I've ever dealt with.
1/5
GoogleAbsolutely disgusting company. Ignorant and lazy. Raised a complaint regarding this and was just ignored. Wouldn't use this company even if they paid me to!!!
Hi, Connie. Thank you for taking the time to leave us this review. Please be advised all feedback is passed on to highlight any training issues and development required. If you would like us to look into your complaint for you please contact us on customercare@countrywide.co.uk. Regards, Chris
1/5
Googlenever use these estate agents be aware.. Used a few estate agents over the years all are ok and never had a problem. Anderson’s charged me cleaning charges on floor that was damaged before I moved in. And we’re rude about the whole situation.
Hi Mark Thank you for leaving this review. I am sorry to hear about your situation. If you would like us to investigate this further do not hesitate to contact us on customercare@countrywide.co.uk. Kind regards, Chris
1/5
GoogleMade some general enquiries and asked a few questions on a property and the email responses were polite and professional but not really answering my questions and instead just wanting me to go to a viewing of the property. After deciding not to proceed I emailed them to inform them about this and left details and answered their question list so that I can be contacted about future properties. I then receive a very upfront and rude followup call whilst at work which went to voicemail and was simply unnecessary stating everything again in an angry/annoyed manner. Why bother? After reading further reviews below it totally makes sense now. I'm glad i didn't proceed further with trying to rent a property from them. They seem to have no understanding about customer service or being polite and helpful.
Hello, Adnan I’m sorry to hear the service you received was below what we hope all of our customers to experience. Please be assured all relevant feedback is provided to the appropriate Managers. Kind regards, Chris
5/5
GoogleStaff are very friendly and helpful. Kept us upto date with every step of the process. Laura was fantastic very friendly and generally a lovely girl. Would defiantly recommend to anyone.
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. It is fantastic to see that you would recommend our services to others. Many thanks again for leaving this feedback.
5/5
GoogleI can only speak from my own experience and mine has been very positive. I have used Andersons a number of times now and found them to be helpful and responsive. Quick to return deposit in full. Would recommend.
Hi Amanda, it's great to see that you have had a great experience with our Anderson Branch! We will be sure to pass on the fantastic feedback. Many thanks, Bethany
5/5
GoogleI have rented two properties now through Andersons and on both occasions they have been really good. Referencing was done quickly and I was kept upto date throughout the whole process. All the ladies in the office were always polite, helpful and very professional.
1/5
GoogleAbsolutely disgusting company. Ignorant and lazy. Raised a complaint regarding this and was just ignored. Wouldn't use this company even if they paid me to!!!
Hi, Connie. Thank you for taking the time to leave us this review. Please be advised all feedback is passed on to highlight any training issues and development required. If you would like us to look into your complaint for you please contact us on customercare@countrywide.co.uk. Regards, Chris
1/5
GoogleWe live next door to an Anderson rented property. Their tennants are a nightmare to live next door to. Loud music playing, motorbikes revving and speeding up and down the quiet cul de sac, large vans blocking everyone, loutish friends who hang around the house shouting, swearing, spitting and smoking I could go on.. We have complained to Andersons on numerous occasions and they simply don't care, all they care about is getting their cut at the end of each month. If this was my property they were renting out, I would be devastated to know that they simply choose to ignore the way tennants are treating someone else's property.
Hi Colin Thank you for the review. I understand that we are investigating this for you and have informed the neighbours of their behaviour. We will continue to keep you updated on the situation whenever possible. Kind regards, Chris
5/5
GoogleStaff are very friendly and helpful. Kept us upto date with every step of the process. Laura was fantastic very friendly and generally a lovely girl. Would defiantly recommend to anyone.
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. It is fantastic to see that you would recommend our services to others. Many thanks again for leaving this feedback.
1/5
GoogleMade some general enquiries and asked a few questions on a property and the email responses were polite and professional but not really answering my questions and instead just wanting me to go to a viewing of the property. After deciding not to proceed I emailed them to inform them about this and left details and answered their question list so that I can be contacted about future properties. I then receive a very upfront and rude followup call whilst at work which went to voicemail and was simply unnecessary stating everything again in an angry/annoyed manner. Why bother? After reading further reviews below it totally makes sense now. I'm glad i didn't proceed further with trying to rent a property from them. They seem to have no understanding about customer service or being polite and helpful.
Hello, Adnan I’m sorry to hear the service you received was below what we hope all of our customers to experience. Please be assured all relevant feedback is provided to the appropriate Managers. Kind regards, Chris
5/5
GoogleI can only speak from my own experience and mine has been very positive. I have used Andersons a number of times now and found them to be helpful and responsive. Quick to return deposit in full. Would recommend.
Hi Amanda, it's great to see that you have had a great experience with our Anderson Branch! We will be sure to pass on the fantastic feedback. Many thanks, Bethany
1/5
YellDo not use
Do not trust....... They will claim the property needs cleaning when you move out and try to charge you to clean it. Just moved out of one of there properties would never use again!!
1/5
GoogleThe worst letting agent I have ever had to deal with during my time renting properties. They are out to scaremonger and squeeze money from deposits. I had the apartment professionally cleaned and now I am fighting to ensure a large sum of my deposit is not taken from me.
1/5
Google**TENANTS BE WARNED** What a nightmare of a business. Good to their landlords, beyond useless for the tenants. Took weeks for them to resolve any issues we had, held our deposit for an obscene amount of time, then dropped an abysmal fee on top of us for what would be £50 work anywhere else, cutting our deposit nearly in half for the cost of bulbs. WOULD NOT RECOMMEND THIS CIRCUS ACT OF A COMPANY TO ANYONE, FIND SOMEONE ELSE!
1/5
GoogleAVOID IF YOU WANT YOUR DEPOSIT BACK I’ve been renting with letting agencies for years and in a few different countries but I’ve never seen that level of dishonesty. My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn’t in a great condition when we moved in but we knew it was a temporary place for us so we didn’t really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I’m not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can’t understand. Besides that, no help with property maintenance, which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it’s only because the future tenants (whom we’ve met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it. In the end, we’ve lost £300 (= one third) of our deposit for cleaning and other random fees for a flat that was in needs of refurbishment before we moved in. We’re renting with another agency now and even they complained about how hard it was to communicate with Andersons during references checking process.
5/5
GoogleRating only, no written review.
1/5
GoogleAVOID!!!! Don't expect your deposit back on leaving. They will charge you for cleaning even when it was filthy when we moved in. Very unreasonable staff.
Good Afternoon, all deposit deductions are negotiated between tenant and landlord therefore, should you not agree with any of these you do have the right to dispute this with My Deposits the government registered Deposit scheme. Should you not agree with this or require any further information please contact customercare@countrywide.co.uk
1/5
Google**TENANTS BE WARNED** What a nightmare of a business. Good to their landlords, beyond useless for the tenants. Took weeks for them to resolve any issues we had, held our deposit for an obscene amount of time, then dropped an abysmal fee on top of us for what would be £50 work anywhere else, cutting our deposit nearly in half for the cost of bulbs. WOULD NOT RECOMMEND THIS CIRCUS ACT OF A COMPANY TO ANYONE, FIND SOMEONE ELSE!
1/5
GoogleAVOID IF YOU WANT YOUR DEPOSIT BACK I’ve been renting with letting agencies for years and in a few different countries but I’ve never seen that level of dishonesty. My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn’t in a great condition when we moved in but we knew it was a temporary place for us so we didn’t really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I’m not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can’t understand. Besides that, no help with property maintenance, which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it’s only because the future tenants (whom we’ve met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it. In the end, we’ve lost £300 (= one third) of our deposit for cleaning and other random fees for a flat that was in needs of refurbishment before we moved in. We’re renting with another agency now and even they complained about how hard it was to communicate with Andersons during references checking process.
1/5
YellHorrendous attitude Landlords beware
We live next door to an Anderson rented property. The tennants are a nightmare to live next door to. Loud music playing, motorbikes revving and speeding up and down the quiet cul de sac, large vans blocking everyone, loutish friends who hang around the house shouting, swearing, spitting and smoking I could go on.. We have complained to Andersons on numerous occasions and they simply don't care, all they care about is getting their cut at the end of each month.If this was my property they were renting out, I would be devastated to know they that they simply choose to ignore the way tennants are treating someone else's property.
1/5
YellAvoid if you want your deposit back
I’ve never seen that level of dishonesty.Flat was clean when we moved in but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I’m not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can’t understand. No help with property maintenance: more than 5 weeks without hot water in the kitchen. only because the future tenants (whom we’ve met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it.In the end, we’ve lost £300 (= one third) of our deposit.
5/5
GoogleRating only, no written review.
5/5
GoogleAndersons have looked after a property letting for me for some years now and I have found their service excellent. Client payments are received quickly and efficiently and client communication is both regular and relevant. I deal with other letting agents professionally and find the overall standard of the industry to be fairly poor, but Andersons are very much an exception to this and I have no hesitation in recommending their services. Stuart Tullah.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sutton Coldfield has the most, with 316 reviews rated 4.5 out of 5, followed by Sutton Coldfield (14 High Street) with 217.
The three Anderson Residential offices, by town:
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