5/5
Rating only, no written review.

Trusted Agent profile · Cheshire
Verified
★★★★★
251 reviews across 3 offices and 2 platforms
Adams Estate Agents has three offices, in Runcorn, Widnes and Stockton Heath (Cheshire). Together they have 251 reviews on two platforms, rated 4.7 out of 5 overall.
191
Reviews on Google
All 3 offices
60
Reviews on The Trusted Agent
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We listed our property to begin with on Purple Bricks, we had 2 viewings in 6 weeks. We changed to Adams and within a few days we had many viewings arranged ...Read all 34 from sellers
My husband and I recently bought a property through Adams and couldn't recommend them more. In particular, Neil Barrett went above and beyond to find us the ...Read all 5 from buyers
I have used Adams as my Letting Agent now for a couple of years and I would recommend them as they are very efficient. They are very thorough when it comes to ...Read all 3 from landlords
We rented a flat from Adams Estate Agents from last month. In the process of getting the keys and signing the tenancy we experienced some difficulties of our ...Read all 2 from tenants
Adams Estate Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
5/5
Scott went above and beyond Very grateful for pulling out all the stops Top guy..
Thank you for your wonderful review! We're delighted to hear that Scott was so helpful from day one and that you couldn't fault his service. Your high recommendation means a lot to us. If you need any assistance in the future, please don't hesitate to get in touch. Thank you again!
5/5
Claire and Elizabeth were so lovely from the Runcorn office. It’s nice to have a friendly and down to earth agent who keeps in contact with you. I can’t recommend them enough. Friendly and down to earth.
5/5
Rating only, no written review.
1/5
Unfortunately, very bad service. Wow. Just shows you how bad service it is with the reply to the review 5 years later.
We’re sorry to hear that you had a poor experience with us. This is not the standard of service we strive to provide, and we truly value your feedback. If you’re open to it, we would greatly appreciate the opportunity to learn more about your experience and address any concerns you may have. Please feel free to contact us directly so we can resolve this matter to your satisfaction. Thank you for bringing this to our attention.
5/5
Great estate agents. Thank you
Thank you so much for your feedback and the 5 star rating.
5/5
Rating only, no written review.
Thank you for your 5 star review!
5/5
Claire and Hannah were fantastic with helping us purchase our first home together, we really felt like they had our back throughout the process and always pushed to get updates from the seller's side whenever things slowed down. Really appreciate everything you both did for us :)
Thank you so much for your wonderful feedback! We’re thrilled to hear that Claire and Hannah were able to support you through the journey of purchasing your first home. It's great to know they kept things moving and had your best interests at heart. We truly appreciate your kind words, and we’re so happy we could help make this exciting milestone a little easier for you. Best wishes in your new home, and don’t hesitate to reach out if you need anything else!
5/5
Scott was outstanding in aiding us across the finish line. We don’t have the best situation for referencing requirements but Scott pulled it out of the bag and deserves a bonus for his determination!
Thank you so much for your fantastic review! We’re thrilled to hear that Scott’s determination and hard work helped get you across the finish line, especially with challenging referencing requirements. Your feedback means a lot, and we’ll be sure to pass along your kind words to Scott. He certainly deserves recognition for going the extra mile! Best of luck with everything, and don’t hesitate to reach out if you need further assistance.
5/5
Amazing team. Very helpful. The whole sale and purchase process was straightforward. Great communication along the way! Highly recommended
Thank you so much for your fantastic review! We’re thrilled to hear that the sale and purchase process was straightforward and that our communication met your expectations. Our team works hard to provide a smooth and stress-free experience for all our clients, and we’re so pleased we could help. Thank you for your recommendation, it means so much to us!
1/5
I made an offer for my client on one of the properties managed by Adams estate agent and after speaking to this lady in sales she was so rude and eventually dropped the phone on me.
Thank you for your feedback. We sincerely apologise for the experience you had when calling our office. I would like to clarify that the dropped call was unintentional and due to ongoing technical issues with our phone system, which we are actively working to resolve. I assure you that no rudeness was intended, and we truly value all interactions with our clients and partners. We take customer service seriously, and it’s important to us that every conversation is handled professionally. Please feel free to contact us again, and we will ensure that your queries are addressed promptly.
5/5
Adams are now managing a small property portfolio on my behalf and its been a very simple and easy process in handing that over to them.
Thank you for your lovely review! We’re so pleased to hear that transferring your property portfolio to us has been a simple and smooth process. At Adams Estate Agents, we pride ourselves on providing efficient and stress-free property management for all our clients. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
5/5
Scott at Adams did excellently marketing our property for rent. He gave use a lot of feedback throughout the process and found us an excellent tenant. Thanks for all your help.
Thank you so much for your kind review! We’re delighted to hear that Scott provided excellent service while marketing your property and that you’re happy with the tenant he found. Keeping our clients informed and ensuring a smooth process is always our priority, and we’re so pleased we could help. Thank you for choosing Adams Estate Agents, we’re always here to assist! 😊🏡
5/5
I have delta with Adams for over a decade, they are very reliable and the staff have years of experience, your constantly updated throughout the process of buying or selling a house, would highly recommend
Thank you Jack, we appreciate your kind words and your repeat business.
5/5
The whole experience was smooth and swift.
Thank you for your review and positive feedback. We are so glad to be of assistance!
1/5
Landlords beware. If you expect your rental income to be on time, forget it. You'll eventually receive it from Adams but only when it's been sat in their office for a day or two and the arduous task of clicking a keyboard has been undertaken. They're either lazy, incompetent or both. Good luck.
We have no record of your complaint on our system, so would greatly appreciate you contacting the office to discuss. To briefly explain our procedure, our software system automatically reconciles rent received to properties and it is transferred within 24hours. We take payment extremely serious and have systems in place to prevent any issue so again, would greatly appreciate you contacting us. Thank you, Adams
2/5
I cannot in good faith recommend this company from a lettings perspective. Perhaps it was just my landlord in particular, but it took many months to resolve a dispute regarding the deposit at the end of the tenancy following a 2.5 year lease, only for the majority of the disputed amount to be awarded back to myself by the deposit scheme via an adjudicator. Good luck to all who proceed.
Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced during the deposit dispute process. As the letting agent, we strive to ensure a smooth transition at the end of each tenancy. However, the timeline and outcome of disputes are ultimately managed by the Tenancy Dispute Service (TDS). Unfortunately, we do not have any control over how long their adjudication process may take or the final decisions they make. We understand how frustrating this can be and appreciate your patience throughout the process. We will continue to work closely with tenants and landlords to ensure that such matters are handled as efficiently as possible. Wishing you all the best in your future endeavors.
5/5
Exceptional experience. Being a landlord based many miles away from the property being let, Adamsea 100% have proved to be the right choice in a crowded and competitive list of agents. Exceptional services and communication and was able to find a tenant within days. Scott Meadows in particular was exceptional. Professional and an excellent communicator
Thank you so much for your kind words and for taking the time to leave us such a positive review. We are thrilled to hear that your experience with Adams Letting Agents has been exceptional, and we're delighted that we could help find the right tenant so quickly. Scott Meadows and the rest of our team strive to deliver the best service possible, and it’s wonderful to know that his professionalism and communication stood out during your time with us. We truly value your trust, especially given the distance, and we look forward to continuing our partnership. Thank you again for choosing Adams Letting Agents!
5/5
Me and my partner were very nervous when renting our first place but our experience with Adams has been wonderful especially from Scott M, he’s been a treasure I couldn’t put into words how thankful we are for all his help he’s very understanding and helpful. Thankyou Scott
Thank you so much for your kind words and for taking the time to share your experience with Adams. We are delighted to hear that Scott was able to make your first renting experience a positive and stress-free one. Scott is indeed a valued member of our team, and we’re thrilled to know he was able to provide the understanding and assistance you needed. Your appreciation means a lot to us, and we will be sure to pass on your thanks to Scott. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We’re here to help.
5/5
Keep in regular contact.. returns calls.. leaves voice messages. Helpful. Knowledgeable.
Thank you for your feedback! We're thrilled to hear that you found our team to be communicative, responsive, and knowledgeable. Maintaining regular contact and promptly returning calls are essential aspects of our service, and we're glad we could assist you effectively. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
5/5
Very responsive and supportive. Nothing too much trouble
Thank you for your feedback! We're delighted to hear that you found our team to be responsive and supportive. Providing excellent service is our priority, and we're glad to know that nothing was too much trouble for us. If you need any further assistance or have any questions, please feel free to reach out. We're here to help!
5/5
I have always used Adams and always will, staff amazing. Thank you for all your support
You're welcome! It's fantastic to hear that you've had such positive experiences with Adams and their staff. Building a strong relationship with a company that provides excellent service can make all the difference. If you ever need any further assistance or have any questions, feel free to reach out. We're here to help!
5/5
Warm and welcoming staff, so professional and knowledgeable. Always quick to respond to any queries.
Thank you for your wonderful review! We're thrilled to hear that you found our staff warm, welcoming, and professional. Providing knowledgeable service and prompt responses to queries are key aspects of our commitment to our clients. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
5/5
Excellent service at all stages of the sale of my property. Many thanks to the whole sales team in Runcorn from start to finish.
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our sales team in Runcorn. Providing exceptional service from start to finish is always our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and wish you all the best with your property.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Runcorn has the most, with 191 reviews rated 4.7 out of 5, followed by Widnes with 43.
The three Adams Estate Agents offices, by town:
34 reviews from sellers, rated 5.0 out of 5 on average. For example, Jane wrote: "We listed our property to begin with on Purple Bricks, we had 2 viewings in 6 weeks. We changed to Adams and within a few days we had many viewings arranged ..."
5 reviews from buyers, rated 5.0 out of 5 on average. For example, Laura wrote: "My husband and I recently bought a property through Adams and couldn't recommend them more. In particular, Neil Barrett went above and beyond to find us the ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Sheila wrote: "I have used Adams as my Letting Agent now for a couple of years and I would recommend them as they are very efficient. They are very thorough when it comes to ..."
Tell us what you need and up to 3 trusted local agents will be in touch.