4/5
GoogleAd Hoc Property Management, have provided an excellent service providing security for vacant properties. Very helpful management team, diligent, trustworthy and reliable.
Trusted Agent profile
Ad Hoc Property Management Ltd letting agents in Angel and Birmingham
★★★★★
869 reviews across 2 offices and 3 platforms
Ad Hoc Property Management Ltd has two offices, in Angel and Birmingham. Together they have 869 reviews on three platforms, rated 4.4 out of 5 overall.
222
Reviews on Google
All 2 offices
81
Reviews on Facebook
Business-wide
566
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Ad Hoc Property Management Ltd's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 222 reviews on Google only. Show every review
Google5/5
GoogleJust moved into large room in old rectory in Solihull, toastie warm , friendly guardians I have met so far, slot cheaper than my old flat I was renting, Kasia from Ad-hoc very helpful. All good.
1/5
GoogleI filled in an application form online and a woman called me. I asked her if they accept benefits (given that they're long-term and would easily cover at least 30x the rent) and she said no. When I asked why, she said "we just don't accept benefits" that's not an actual, intelligible answer. Next time, if you don't know the answer to something, say that. Then, let the person enquiring know that you'll check with management as to why and then be in touch. That is how you provide basic, bare minimum customer service.
Agent replied · 11 October 2026
Hi KR We’re truly sorry to hear about your experience and appreciate you taking the time to provide feedback. We are committed to ensuring all our customers receive respectful and professional service. To better understand your situation, could you please reach out to us with more details at complaints@adhocproperty.co.uk? We’re here to help and want to ensure that all your issues are resolved satisfactorily. Thank you. Best regards, Ad Hoc
3/5
GoogleRating only, no written review.
1/5
GoogleThey have zero customer service, you call and leave a message and they don’t return the call.
5/5
GoogleAmazing experience. Julius helped us choosing a flat and since the begging he was very helpful and caring, easy communication and a very understandable person .
2/5
GoogleI saw this opportunity to rent a temporary apartment. The price an location were very appealing to me. Try to call several times, did enquire more that I could. One Saturday, I tried my luck, and guess what? Yes, someone answered the flipping phone. Tried to book a viewing for the desired apartment. The agent or whatever that picked up the phone call said that would be unlikely that I would get an agent for the requested matter. That's fine. However, she also said that I would get a phone call (on the day, as I called in between 8h30-10h30), from someone higher than her (supervisor) to explain to me about the whole situation/process. Close to 13h30 called again, as nobody did call me back. Different person answers the phone, a bit rude btw, and said that would be unrealistic to get a supervisor on Saturday to call someone back. Why in the first place would even consider to say that someone would call you, if you already know that THERE IS NO ONE THERE TO DO SO???? Eventually, a week later, I get a phone call from I don't know who at this point, saying that they have a property (not the ones I have enquired about) and I could view it at this date and time. The person also said that the other tenant must come too. The surprise on my face when I saw the flat!? I don't know how to describe the feeling, the neighbours, the look and state of it. Lastly, the gentleman that came to show the flat, was very polite, friendly and helpful. As he was very keen to explain how things function and all that. Overall, this all scheme and personnel don't give 2 shits about people! Likely, we found another flat, but damn! Quite experience. Good luck for whoever gets a flat, but considering my own experience, I would not recommend this agency.
Agent replied · 23 October 2024
Hi Janine, Thank you for your feedback, and I'm sorry to hear about your experience. We understand your frustration with the communication issues and the viewing process. We would appreciate the opportunity to discuss this further with you, so please feel free to reach out to us directly at complaints@adhocproperty.co.uk Property guardianship involves living in vacant properties at a reduced cost in exchange for helping to secure and maintain them. We're glad to hear that our staff member showing the flat was polite and helpful. Thank you again for your feedback. Cheers, Ad Hoc
5/5
GoogleRating only, no written review.
1/5
GoogleWhen I called the staff on the day of the viewing, he spoke very rudely and did not tell me the proper address, so the viewing did not take place. When calling, he said he was busy and spoke in such a way that calling on the phone seemed to be irritation.We traveled 60 miles to come to the viewing. Because of his behaviour we had to go back without viewing.
Agent replied · 9 June 2024
Thank you Christy for your honest email. We are sorry to hear of your honest experience, please email guardians@adhocproperty.co.uk
5/5
GoogleAd Hoc Property is doing a great job in providing alternative housing to the public. I must recommend Charlie Mcmonagle was very professional and helpful, he loves his job.
1/5
GoogleHORRIBLE. AVOID. Incredibly bad communication. Unreasonable. They kept asking me for a share code because I have an indefinite leave to remain permit, which means they don't understand standard landlord practices. Fair enough. This is a guardianship. I explained to them the situation and they aren't willing to understand. No reply. No one bothers to send me one line of email to say "we're working on it", nothing! On the last call, they started tellling me how I should've done their work for them to "send them a home office document like someone else has done in your situation"...........I had already sent them the website link to obtain a right to rent check from the home office by inputting my information. A simple reply to my email to fill it out for them and I would have done it straight away! Told me I would be too demanding for them for wanting basic professionalism from them. Once again, AVOID. Perhaps it depends on which managers you get. I want to say thanks to Julius who was helpful throughout. My difficulties were with Dean Tidy. Edit to add on to the reply: So many contradictions. First they claimed my right to rent was unlawful, to which it isn't, so they flipped on their "process" and told me "I should have sent them the form because someone else did it when they had the same permit as you"... this is something that is meant for landlords to fill in. Now once again they're going on about not changing processes. Make up your mind! All this because they simply can't swallow their pride to say "sorry, we misunderstood".
Agent replied · 9 June 2024
Thank you for your honest review. Ad hoc did call on Friday and called again today in person and have given you an explanation that our processes are adhered at every eventuality and are not changed to suit every applicants belief of how it should be. We are not a secure tenancy but a temporary housing solution, our practices are not the same as high street tenancies. We appreciate that Guardianship is not for everybody and we have refunded your full deposits and wish you luck in finding a new home. KR Ad Hoc
1/5
GoogleVery rude! A person called Charlie who works here is extremely rude and treats you with total disrespect. His behaviour is as if he’s the gods and we should never ask him a question, never lets us speak. I’ve had a very bad experience, never going back to them and suggest you all to not trust the positive reviews. So firstly this guy comes to the viewing 10 mins late and rush the viewing. I told him clearly that it would be me and husband living in the property, I’ll be flying next week for 4 weeks and my husband would be searching for a job when he comes back. He said he won’t be able to have the contract on my husband’s name unless he sees him in person but will be able to go forward with mine. He also said if my husband had savings for 3 months rent, then he can give him a contract after seeing him. All this made sense. He calls me in the evening asking for the 16 digit card number, which is extremely unsafe. I asked him for a bank account and he goes “I can’t change the process for you, if you don’t want it, then I can find someone else”. I said I’ll double check with the banks and call you back. Called him back in 15 mins and he won’t pick up or message. I tried calling him till the day of my flight, he didn’t pick up, so I called in the office on the day of the flight, told a lady that I’ll be travelling today, I’m not sure how to pay the deposit. Guess what, she sends me a BANK ACCOUNT detail for transferring. Why didn’t he send me this earlier when I asked? I called Charlie outside UK to double check if I can pay the deposit. He goes I can’t do it now because you’re out of the country. I told him that I’ve clearly told you that this will be scenario and I even spoke with one of the staff. He literally goes “I can’t be having babe talks with you. I’m not going forward with you.”. That’s literally super harsh for asking why aren’t you guys keeping up your words?! It’s good for me to not go with you guys! I literally cried when I said what happened to your staff. Genuinely, you guys need to give this guy Charlie some customer service training. He’s not the only busy person around and he literally need to stop behaving like he’s god and everyone must listen to what he says!
Agent replied · 9 June 2024
Hi Kavya We’re truly sorry to hear about your experience and appreciate you taking the time to provide feedback. We are committed to ensuring all our customers receive respectful and professional service. To better understand your situation, could you please reach out to us with more details at complaints@adhocproperty.co.uk? We’re here to help and want to ensure that all your issues are resolved satisfactorily. Thank you. Best regards, Ad Hoc
1/5
GoogleBad communications from start to finish. I spoke to Stacey through email as nobody ever picked up the phone. I enquired through Rightmove and got an email to say there was a room available and to confirm a few things. I confirmed I was eligable and was asked what property I was enquiring about (this would be a reoccuring theme). I was asked again if i was interested in the property which of course I was. She then let me know viewings would be happening on the Thursday the 22nd but when I recieved the viewing confirmation email it was for a different property. I brought this up and WAS ASKED AGAIN WHICH PROPERTY I WAS ENQUIRING ABOUT, a new confirmation was made but I failed to notice the date had also changed from the thursday to the wednesday. it was also falsely confirmed by Stacey to be the thursday in a follow up confirmation email to say I look forward to seeing her then. the property is now off the market and i missed the viewing.
Agent replied · 26 August 2024
Hi Jeremy, Thank you for bringing this to our attention. We apologies for any inconvenience caused and will address this accordingly. If you would like to discuss this matter further please contact us at complaints@adhocproperty.co.uk. Kind Regards Ad Hoc Property Management Ltd
5/5
GoogleKasia Korona from Ad Hoc Birmingham branch is by far the most professional and caring person I've came across out of all letting agencies. Very helpfull and quick to respond to emails, calls etc. Many thanks to Kasia for making my life easier.
1/5
GoogleI filled in an application form online and a woman called me. I asked her if they accept benefits (given that they're long-term and would easily cover at least 30x the rent) and she said no. When I asked why, she said "we just don't accept benefits" that's not an actual, intelligible answer. Next time, if you don't know the answer to something, say that. Then, let the person enquiring know that you'll check with management as to why and then be in touch. That is how you provide basic, bare minimum customer service.
Agent replied · 9 June 2024
Hi KR We’re truly sorry to hear about your experience and appreciate you taking the time to provide feedback. We are committed to ensuring all our customers receive respectful and professional service. To better understand your situation, could you please reach out to us with more details at complaints@adhocproperty.co.uk? We’re here to help and want to ensure that all your issues are resolved satisfactorily. Thank you. Best regards, Ad Hoc
1/5
GoogleExpressed interest in a rental property - nobody picked the phone up and nobody rang me back. Also sent an email - then received a response saying to leave my name and contact details for a viewing, which I then did. Has been a week with no response - looked on the listing today to see it is now off the market. Very poor communication, lucky escape!
Agent replied · 9 June 2024
Hi Lucy, Thank you for bringing this matter to our attention. We understand the inconvenience you encountered while attempting to contact us regarding the rental property. Please reach out to us directly at guardianse@adhocproperty.co.uk so that we can address your concerns personally. Best regards, Ad Hoc Property Guardian Team
3/5
GoogleRating only, no written review.
1/5
GoogleThis company won't accept people who revive in work benifit pip for a disability which I feel is discrimination and they shared my personal data with another company called Ambika!
Agent replied · 9 June 2024
Hi Arron, Thank you for bringing this matter to our attention. Ad Hoc deeply value the well-being and privacy of all individuals. We strive to create an inclusive environment and uphold strict standards regarding personal data protection. We would appreciate the opportunity to investigate this further and address any concerns you may have. Could you please reach out to us directly with more details complaints@adhocproperty.co.uk. Your feedback is invaluable in helping us ensure that we maintain the highest standards of integrity and fairness. KR Ad Hoc
5/5
GoogleRating only, no written review.
5/5
GoogleI am very pleased to give Adhoc a 5-star review. Kasia provided exceptional professional service when I rented a place in Birmingham through them. She was incredibly helpful throughout the process, ensuring that all my queries were promptly addressed and guiding me smoothly through the rental procedure. Her attention to detail, clear communication, and dedication to ensuring a seamless experience truly impressed me. I highly recommend Adhoc and Kasia for their excellent service and would gladly rent with them again in the future!
1/5
GoogleRating only, no written review.
Agent replied · 10 June 2024
Good Morning V S, You have given us a 1 star review but no comments, would you please share the details / reasons for a low rating with me. complaints@adhocproperty.co.uk We pride ourselves on providing a top class service, so feedback is really important so I can look into the reason for the low score and address anything that might be behind the score. Thanks
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ad Hoc Property Management Ltd
Which Ad Hoc Property Management Ltd office has the most reviews?
Angel has the most, with 777 reviews rated 4.4 out of 5, followed by Birmingham with 663.
Where are the Ad Hoc Property Management Ltd offices?
The two Ad Hoc Property Management Ltd offices, by town:
- Angel: Unit 20 & 21, Gate, City Road, Angel, EC1V 2PT
- Birmingham: Unit 6, Avenue Terrace, 30 Avenue Road, Birmingham, B6 4DY
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
