Trusted Agent profile
★★★★★
870 reviews across 2 offices and 3 platforms
Ad Hoc Property Management Ltd has two offices, in Angel and Birmingham. Together they have 870 reviews on three platforms, rated 4.4 out of 5 overall.
222
Reviews on Google
All 2 offices
81
Reviews on Facebook
Business-wide
567
Reviews on Trustpilot
Business-wide
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Ad Hoc Property Management Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat experience with AdHoc. Friendly team, Charlie, Julius and Dean were extremely helpful. Overall easy process. Happy with my new place and excited to move in :)
Thanks for the positive review Basia, we will pass onto the team. We hope you enjoy being a property guardian.
1/5
GoogleAbsolutely dreadful! They have zero customer service, you call and leave a message and they don’t return the call. When you eventually get through to talk to someone they show you a property, then waste your time to tell you it’s no longer available whilst you’re standing in the property! The worst people to deal with are Dean who acts like he’s allergic to picking up a call and Andrew who makes promises he can’t keep! Andrew, just keep quiet no one asked for false promises! I ended up renting from someone else. Wouldn’t recommend these people to someone to an enemy if I had one, they’re THAT BAD! AVOID! In response to the Ad Hoc response: My experience was from June - September 2022…THIS IS HOW BAD YOUR SERVICE IS! It didn’t have taken this long to communicate! As I had a family member I’ll from Aug 2022 until their passing writing my review at the time wasn’t my priority! Plus there were other members of staff who’s names I didn’t get, that were also awful to deal with! It seems to be the attitude of your office!
Please would you email Ad Hoc, complaints@adhocproperty.co.uk, as we are always looking to improve our service. We would be very interested in hearing from you, as the member of staff you claim to have had the worst experience with, left the business in December 2022 but your complaint was from March 2023. We are sorry about your experience and look forward to hearing from you. Kind Regards Ad Hoc London
5/5
GoogleI have been so blessed having Charlie as my property/ tenant manager. From the first phone call to the last seconds of handing my keys to me, he has been absolutely amazing. I have had millions of questions and he was so patient and helpful throughout the process. Thank you again Charlie for making this move so easy and quick for me. Highly recommend this company to anyone who is interested in becoming a Property Guardian.
Thanks so much for the positive review and welcome to Ad Hoc!
5/5
TrustpilotI wholeheartedly recommend AdHoc
I wholeheartedly recommend AdHoc - Rob and Lois from the Liverpool branch have been outstandingly helpful, personable and responsive throughout this process. Being new to the scheme it has been invaluable to have such great staff helping settling in. A fantastic scheme that has the power to improve the life of many, mine included. Fantastic experience all around!
5/5
TrustpilotJulius is great
Julius was very patient cooperative and helpful. He was very friendly and respectful. He helped me understand the pricess and answered all my questions about the process. I am very happy with his service.
5/5
TrustpilotBest Housing Company
Great experience and was ready to assist me all through, into a safe entry.Nice customer service by Daryl, a great guy.Will greatly recommend Ad Hoc, any day, anytime, anywhere. Thumbs up
4/5
TrustpilotI enjoyed and great time
I enjoyed and great timeJulius was ace
5/5
TrustpilotHelpful and friendly
Rating only, no written review.
5/5
TrustpilotGreat customer service
I had a great tour around the property with Martin. He was excellent at responding to any questions I had throughout the process via email and phone conversations. My induction was completed on the move in date with Craig who was very helpful and informative. Overall I’ve had a great experience with Adhoc so far and look forward to my time staying with Adhoc.
5/5
TrustpilotProfessional and swift
Applied for a property and checks all done within 1 week for 2 people. Honest, and understanding.
5/5
TrustpilotAd Hoc Journey
I have been with Ad Hoc for the past 2 years now and the only regret is that I didn't found them sooner. It was a great way to save for my first house and equally important, to meet likeminded people that I'm very pleased to say I built a community with. Rory as been my host trough the 3 properties I have been at and always went the extra mile to ensure both the properties and guardians were safe and enjoying a good experience.
5/5
TrustpilotAd hoc property has gone the extra mile for me on many occasions
Ad hoc property has gone the extra mile in helping me secure a very decent propertyI want to shout out to Daryl who has been outstanding, and who is someone who keeps to his word, and keeps you updated every step of the wayActually it's because of him I chose to try out being a property guardian because I feel that he is able to resolve any issue that might arrise which makes the process much more doable in my eyes. The company and it's staff are ethical and decent and respect is given and received which is very rare when renting from private agencies nowadays.I can hand on heart recommend ad hoc propertyYou might find yourself in a sweet situation and saving some of your hard earned cash to spend on yourself instead of a letting agency or landlord....But for me the main selling point is the flexibility of not being tied down for a year.... It feels great to be able to take opportunity as it comes and if you are a remote worker it is absolutely ideal.
5/5
TrustpilotTealbeck House
Nice guys all
5/5
TrustpilotAbsolutely brilliant!
From the moment of making an initial enquiry to now nearly a month living at the property, I cannot recommend the guys at Ad Hoc Properties highly enough. In particular, Lois, Rob and Lee who manage the Liverpool and surrounding region properties.They have each made the moving in process a complete doddle and have certainly made an impression with their professionalism, knowledge and genuine interest in their guardians well-beings.From someone who has never been a property guardian before, it will now be unfortunate circumstances that finds me in any other situation going forward.Thanks guysDavid
1/5
TrustpilotLeaking Roof
I was hoping I wouldn’t have to do it this way, but I’m left with no choice.As I start writing this, it’s 2:45am at the Old St Ambrose RC High School in Swinton, Manchester… and it’s raining.I’ve been staying here for about 2.5 months and I have now reported a leaking roof on three occasions - leaks that have caused minor flooding in the communal areas but, more importantly, have made their way into my room, meaning I have to keep buckets near my bed. I have alerted them to the fact that the water is coming in through areas with electrical cables, which is obviously potentially very dangerous.On each occasion I’ve reported the leak so far, I have been responded to with “we will report it” or “we will re-report it”. However, nothing has been done. I imagine Adhoc will reply to this comment blaming whoever they’ve reported it to (I believe it’s the council) but I won’t accept it. It needs addressing right now. Urgently.When I originally moved in, I noticed a number of ceiling tiles where water had got in before. I assumed that had been from an old leak that had now been rectified. However, this is clearly not the case and Adhoc must have been aware of this issue prior to my arrival.If this was a private rental under a normal tenancy, a landlord would have had to have done something by now. But as it’s a property guardian scheme, I fear they can hide behind less stringent regulations and, basically, get away with doing nothing.Anyway, I’m still writing an my ceiling is still dripping. Hopefully the rain will stop at some point. I’m an atheist but I have more faith that prayer will be more effective than another message to Adhoc. So please God, if you’re listening…Anyway, I’m gonna try and get back to sleep. Hopefully I won’t get wet.
5/5
TrustpilotReally great service from Craig and…
Really great service from Craig and Martin and the whole Adhoc team. They were always on hand if needed and provided good communications throughout. Have been with them for around 7 years and lived in some amazing places, would throughly recommend
5/5
TrustpilotJulius was friendly and good fun
Julius was friendly and good fun. A great intro to ad hoc!
5/5
TrustpilotGreat guys
Goes beyond what is expected for instance:There was a guy who needed support and Martin helped him move a lot of his furniture. He was calm and kind and very understanding regarding his difficulties.Always polite.Always accommodatingIf there are any maintenance issues he ensure they are dealt withBoth Martin and Craig are great guys
5/5
TrustpilotThank you Adhoc and Charlie!
I applied to be a Guardian with Adhoc thinking I'd be waiting a quite while to get a room. I got a call within two weeks of applying, multiple rooms available. Charlie McMonagle was my agent who has been incredibly helpful and kind. He worked late on a Friday to make sure I got my keys so I could move into my room over the weekend! Many thanks.
5/5
TrustpilotJulius was very helpful and thorough…
Julius was very helpful and thorough with the induction. 10/10 👍🏻
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Angel has the most, with 778 reviews rated 4.4 out of 5, followed by Birmingham with 664.
The two Ad Hoc Property Management Ltd offices, by town:
