★★★★★ 4/5
GoogleI had a problem with one the members of staff regarding the heating in my property as upon phoning them branch to my suprise the member of customer service was very rude and didnt seem to care that I threatened to report to head office or about the fact my heating had not worked since I moved into the property (Bear in mind it was a very cold period in October!). Another member of staff named (Pablo) then took over my case and said he will take care of everything. Within a week I recieved an apology email from the regional manager, a full refund and the rude member of staff called me and apologised. So although it was a terrible experience the way in which Pablo dealt and compensated for it really made up for it and I was told it rarely happens that's why I am giving them the benefit of the doubt and rate them 4 stars ONLY because of the way in which the second member staff dealt with the situation.
Htn · 12 June 2018 · Ad Hoc Property Management Ltd Angel
★★★★★ 5/5
GoogleI've been with Ad Hoc for 6 years and have also had brief experiences with two other guardian companies. In both cases I have come back to Ad Hoc and am glad I've done so. The company is Dutch in origin and I have found them to be very helpful and professional in culture, They have gone above and beyond on a number of occasions and this has been much appreciated.
In properties which have been shared, I have found better housemates than in private accomodation, as Ad Hoc does interview and vet the guardians. I got into this via a friend's recommendation and the people I've recommended As Hoc to have been pleased they joined.
The people I have met through this tend to be freelancers, creatives and people looking to save to get on the property ladder, and have included an air hostess and air steward, nurse, logistics manager, prop designer, police officer, opera singer, artist and delivery driver.
In terms of the use of such a service to a property owner, we have turned people away from entering, and the fact that the properties are used and occupied would deter most persons. We generally have a WhatsApp group running at a property and of there's any suspicious behaviour outside we all know about it and show the building's busy.
The friend who initially told me about Ad Hoc described guardianship as 'adventurous living'. This has proved to be correct. I have lived in truly amazing properties and also some which I would describe as having potential. In the latter, guardians have given the walls a fresh coat of paint and enjoyed living in a great area at a reasonable price.
I have been in places for 2 years, also for 2 months. As Hoc do give you 28 days notice which is more than many guardian companies, and give you priority in finding another place.
Becoming a guardian is for those with a positive and flexible attitude. In my present place we have been thanked by the new owners for looking after the property and I have found a good central location to move to. Am looking forward to the next chapter.
The property guardian system is one which should be promoted and supported. It is good for the owners to have vacant properties protected without long term commitment to tenants, and helpful for those seeking sensible prices especially in places such as London.
D · 12 June 2018 · Ad Hoc Property Management Ltd Angel
★★★★★ 1/5
GoogleRenting from this company was the worst experience ever.
I ended up being asked to leave one of their properties because the two other guardians did not adhere to the terms of their individual contracts despite this having nothing to do with me.
There were various inconsistencies especially since two guardians had a personalised contract made for them because one of the managers was a relative.
Not many of the staff were helpful and when I raised my concerns to management no one wanted to take accountability. They would claim they are attempting to help to cover their behind but in reality they were very dismissive.
When I vacated the property the accounts team failed to cancel my account and billed me for another months rent saying they did not know where my keys were. I am still waiting for my deposit from them.
Overall, in my experience communication is very poor; they are inconsistent and in some instances misleading and some staff members are rude and condescending.
The maintenance lady Doreka & Property inspector Pete are very nice.
Devina · 12 June 2018 · Ad Hoc Property Management Ltd Angel
★★★★★ 1/5
GoogleRating only, no written review.
Emily · 12 June 2017 · Ad Hoc Property Management Ltd Angel
★★★★★ 3/5
GoogleRating only, no written review.
Daniel · 12 June 2017 · Ad Hoc Property Management Ltd Angel
★★★★★ 1/5
GoogleDilapidated accommodation, radiator does not work and neither does the gas stove.
Phaon · 12 June 2017 · Ad Hoc Property Management Ltd Angel
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
