5/5
GoogleReally helpful and friendly. Quick to respond to any queries too. Would recommend
Agent replied · 17 April 2025
Thanks so much Lianne!
Trusted Agent profile · Devon
Verified
Absolute Sales & Lettings in Paignton, Torquay and Brixham
★★★★★
646 reviews across 3 offices and 2 platforms
Absolute Sales & Lettings has three offices, in Paignton, Torquay and Brixham (Devon). Together they have 646 reviews on two platforms, rated 4.6 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers37 reviews
Matheu, Simon, Frank & the team provided an excellent professional & friendly service from first contact to completion. The solicitors & purchaser were ...Read all 37 from sellers
Buyers22 reviews
Chris, Lewis and Sam were all professional throughout my sale and purchase. I hadn't moved for ten years and things have changed alot since then. They were ...Read all 22 from buyers
Landlords15 reviews
No issue is a problem for absolute. They have contractors available for speedy repairs etc. They are always happy to help both myself or the tenant when ...Read all 15 from landlords
Tenants11 reviews
The team at absolute have been amazing. I have rented with lots of different people but Cheryl and the team at absolute went above and beyond and were really ...Read all 11 from tenants
Our offices
Absolute Sales & Lettings's three offices, most reviewed first. Each has its own page.
- Absolute Sales & Lettings Paignton27 Hyde Road, TQ4 5BP424 reviews · 254 on Google (4.6)11 in the last 90 days
- Absolute Sales & Lettings Torquay/Wellswood13 Ilsham Road, Wellswood, TQ1 2JG228 reviews · 155 on Google (4.4)0 in the last 90 days
- Absolute Sales & Lettings Brixham36 Fore Street, TQ5 8DZ122 reviews · 50 on Google (4.7)0 in the last 90 days
Reviews on Google
Showing 459 reviews on Google only. Show every review
Google5/5
GoogleTrishia has been wonderful and patient with all our enquiries and questions and I would definitely say she has made our move in a lot more stress free
1/5
GoogleDreadful service. Never known a business like it. I can certainly see why they have property on the market for so long. Nothing but obstructive and quite lazy. Simon responds to say there is no record of me in the system even though this review is in the same name. I dealt with Macy and I'm not a liar nor mistaken so trying to convince the reader of this review as such is a very poor attempt to misguide them.
Agent replied · 8 January 2025
Hi Steve, I’m not sure what interactions you have had with my staff but I find it hard to believe that they were obstructive and lazy. I would welcome the opportunity to discuss this with you. Simon Fisher Founding Director NOTE: At this stage I cannot find any note of you on our system. Our team have only returned to the office today, after a very well deserved Xmas & New Year break. UPDATE: Macy is an apprentice in our Lettings team, she is still in training so it would be good to speak to you to find out how we can improve our training, it’s a shame that instead of emailing me directly you choose to just post a poor review. It appears that this is a common theme in your reviews, with far more 1* than any other. We are a family business and good customer service is very important for us
5/5
GoogleThank you Shannon for your efforts in our recent purchase! Your attention to detail and personal touch was brilliant :-)
4/5
GoogleGood at sorting out problems
Agent replied · 24 December 2024
Thanks for giving us the opportunity to serve you better Lynette! Simon Fisher Director
5/5
GoogleJames Berry has always been very helpful and and always a prompt response if needed. A real credit to the team.
Agent replied · 8 January 2025
That’s great to hear John, much appreciated! Thanks 🙏 …
5/5
GoogleWe recently moved into our new home, after viewing virtually only due living 5 hours away. We were initially a bit anxious but Katie put our mind at ease and we are very happy with the house. Katie was super helpful throughout. She video called me from the property after I had a few questions, responded to all emails really quickly, and was especially helpful when she came out to our van (in the rain!) for our ID check after we spent 30 minutes trying and failing to park. I feel she went the extra mile and I would 100% recommend using Absolute, particularly Katie, to anybody. We even got a little moving in giftbox which was a lovely, and unexpected, touch. Thanks again Katie - you have been brilliant.
Agent replied · 8 January 2025
What an amazing review for Katie! Thanks for taking the time to share your experience. 🙏 …
5/5
GoogleWe have just completed the rental of our property in Devon with Absolute lettings in Teignmouth. 5* service from James & Natalie ensured wonderfully smooth multiple viewings and ultimately, the confident letting of our valued property to new tenants, just what we were hoping for. A great professional service that we`d thoroughly recommend, well done Absolute and thank you.
Agent replied · 24 December 2024
Thank you Joanne! So pleased to hear that James and Natalie were able to facilitate a smooth let of your property. We appreciate and understand that every rental property is more than just an investment so it's great that you felt confident and supported throughout the letting process.
5/5
GoogleRachael Twose was just excellent. Very professional from her visit to give price advice to the day we completed. I would recommend Rachael and Mia to anyone thinking of selling
Agent replied · 24 December 2024
Thank you so much Martin. Rachael and Mia are huge assets to our team.
5/5
GoogleKatie was really helpful with my recent move, helping to get me into a rental as soon as she could. I was kept up to date at each step and given clear instructions/ documents. Very fair inventory report too which you don't always see!
Agent replied · 9 December 2024
Thank you Kirsty. We hope you are very happy in your new rental home!
5/5
GoogleThroughout the whole buying process Hannah was fantastic. Brilliant service
Agent replied · 11 December 2024
Thanks Fred!
5/5
GoogleAbsolute have been fabulous. The pictures and marketing were top notch and they have a wonderful, can do attitude. Hannah in particular has been so enthusiastic, professional, helpful and friendly. Thank you for making our sale so straight forward.
Agent replied · 11 December 2024
Thank you Margaret. Pleased to hear that Hannah has been a great help with your sale!
5/5
GoogleI have just recently purchased a house through Absolute and it has been smooth sailing throughout. The whole team were very helpful and made the whole process easy from start to completion and were always quick to answer any questions. Would highly recommend and look forward to using these again in the future. Ps. Thank you for the welcome gift also.
Agent replied · 10 December 2024
Thanks Connor! Glad you enjoyed the gifts 😊 …
5/5
GoogleHad a viewing earlier today by Trishia, she was extremely helpful and very easy to talk to, showed us around the property and answered any questions I had:)
Agent replied · 24 October 2024
Thanks for the review!
1/5
GoogleWorst experience with absolute lettings. Rented a property in Torquay.Received the property without cleaning,lots of dirt and floor full of stains,dirty stained old carpet.Letting agent said property is avaiable and keys can be collected from their office.Believing property is ready to be moved in ,booked movers, packed everything and collected keys .I was shocked to see the state of property which was left to me to move in.As everything was already booked and arranged I couldn't do anything other than tidying up the property by myself and move in.I informed absolute lettings agency about the condition of the house and it was all mentioned in the inventory list with images and described as not cleaned.On top of that, back door keys were not handed to me for 6 days ,I had to live there without any access to the garden or rear of property for 6 days. While vacating the property I was asked to contribute towards the cleaning of property with a huge amount quoted for cleaning the house, cleaning the garden,pressure washing patio and what not. This happened while I was admitted in hospital and I had to chase and follow up with letting agent,email after email to convince the letting agent about how the property was left to us which was extremely stressful and was getting to a point where I felt like I shouldn't have rented this property from absolute property lettings.The letting agent did quarterly inspections and never ever gave a feedback after inspections. several pictures were taken during each inspection and never gave a feedback on how they would like the property or garden to be maintained.I never caused any damage to the property,I left the property way better than how I received it and my bad there were several weeds creeping into this property's garden from neighbors garden.As it was not mentioned in any inspection about weeding,I never thought about it and I mowed garden as required.If that was ever mentioned I would have sorted out while I stayed there. After a lot of follow up mails and communication I ended up contributing towards cleaning the garden.I wouldn't mind paying if the property was handed to me in good standards. I wouldn't recommend absolute lettings to anyone considering the service I received.
Agent replied · 24 October 2024
We appreciate all reviews, even if they are 1 star, as they often give us valuable feedback as to how we can continue to improve our service for our clients. We are however disappointed with this review, as what has been mentioned had already been resolved between all parties, if the tenant was not happy with the £100 deduction, there is an adjudication process to deal with this and they chose not to do so. Sometimes it can take a little while to resolve any negotiations with the deposit as we have to correspond with both the tenant and the landlord. Whilst we can advise to a certain extent during the tenancy if works need completing, it is outlined in the tenancy agreement that there is a responsibility for looking after and maintaining the garden. The internal cleaning mentioned was not claimed for from the deposit, it was just the works in the garden which were agreed to and it was resolved directly with the property manager. Where properties are not at the standard that a tenant would expect them at the outset, we always do our very best to rectify any problems as quickly as possible, often we are only given access to the property for the inventory is just as the tenant is due to move in. Ultimately we are only acting as an agent for the landlord and it is up to them what they decide to claim for, accordingly it seems that this is more of a review for the landlord rather than ourselves.
5/5
GoogleHave sold with absolute previously and just completed on our purchase today, nothing was too much trouble and always got quick replies and information when requested.
5/5
GoogleWe would highly recommend this company and especially their sales representative James who was patient highly professional and knowledgeable in all aspects of our letting from start to finish. Thank you James & Absolute 5 Stars all round.
Agent replied · 26 August 2024
Thank you Dave!
5/5
GoogleJames has been very helpful and replies to email promptly. Always there to answer any questions :)
Agent replied · 26 August 2024
Thank you Stephanie.
5/5
GoogleThe team at Absolute Paignton were friendly and helpful when I sold my property. I was very pleased with their excellent and efficient service.
Agent replied · 26 August 2024
Many thanks for leaving us a review Jane!
4/5
GoogleGood communication throughout.
5/5
GoogleWe have recently purchased a property through Absolute. It was not straightforward, being a probate sale, but Absolute were great with helpful advice for both the seller and ourselves and customer focussed flexibility when it mattered most.
Agent replied · 24 August 2024
Thanks for the great review Phillipa!
5/5
GoogleGreat service from James. Great communication and very good advice and guidance received.
Agent replied · 26 August 2024
Thanks for the great review Neil!
5/5
GoogleHad a smooth and easy dealing with James. A great, quick and efficient service.
Agent replied · 26 August 2024
Thanks for the great review Paul!
5/5
GoogleWhen I reported an issue in my rental property someone responded very quickly and the issue was dealt with the same day . Thank you
Agent replied · 26 August 2024
Thanks for the great review Karen!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Absolute Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Absolute Sales & Lettings is among The Negotiator Awards 2025 winners.
- BronzeThe Negotiator Awards 2025: Regional Agency of the Year, South West
Negotiator Awards winners in three years, the group and its branches: 2018, 2021, 2025.
Negotiator Awards by year, 2018 to 2021
2021 1 Gold The Negotiator Awards 2021 winners
- GoldThe Negotiator Awards 2021: Regional Agency of the Year, South West
2019 1 Highly Commended The Negotiator Awards 2019 winners
- Highly CommendedThe Negotiator Awards 2019: Regional Agency of the Year, South West
2018 1 Silver The Negotiator Awards 2018 winners
- SilverThe Negotiator Awards 2018: South West Agency of the Year
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
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Questions about Absolute Sales & Lettings
Which Absolute Sales & Lettings office has the most reviews?
Paignton has the most, with 424 reviews rated 4.7 out of 5, followed by Torquay with 228.
Where are the Absolute Sales & Lettings offices?
What do sellers say about Absolute Sales & Lettings?
37 reviews from sellers, rated 4.8 out of 5 on average. For example, Debbie wrote: "Matheu, Simon, Frank & the team provided an excellent professional & friendly service from first contact to completion. The solicitors & purchaser were ..."
What do buyers say about Absolute Sales & Lettings?
22 reviews from buyers, rated 5.0 out of 5 on average. For example, Rachel wrote: "Chris, Lewis and Sam were all professional throughout my sale and purchase. I hadn't moved for ten years and things have changed alot since then. They were ..."
What do landlords say about Absolute Sales & Lettings?
15 reviews from landlords, rated 4.7 out of 5 on average. For example, A customer wrote: "No issue is a problem for absolute. They have contractors available for speedy repairs etc. They are always happy to help both myself or the tenant when ..."
What do tenants say about Absolute Sales & Lettings?
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Steve wrote: "The team at absolute have been amazing. I have rented with lots of different people but Cheryl and the team at absolute went above and beyond and were really ..."
Has Absolute Sales & Lettings won any awards?
Yes. In The Trusted Agent 2026 awards, Paignton won Trusted Agent. At The Negotiator Awards 2025 the group won Bronze for Regional Agency of the Year, South West. The group and its branches have also won 2 other industry awards since 2018.
